Chapter 1: Personnel Managament Flashcards

1
Q

Name four types of skills that managers need to have.

A

1- Technical skills
2- Conceptual skills
3- Communication skills
4- People skills

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2
Q

Which of the following best describes conceptual skills?
A- Perform a procedure
B- Communicate clearly
C- Think analytically or creatively
D- Motivate and encourage others

A

C- Think analytically or creatively

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3
Q

True or False
Good communication skills decrease in importance as an individual climbs the management ladder.

A

False

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4
Q

Which of the following is NOT one of the steps involved in goal-setting?
A- Determine the allocation of resources to attain the goal
B- Identify the goal
C- Decide on a strategy to achieve the goal
D- Assess if the goal has been reached

A

D- Assess if the goal has been reached

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5
Q

A basic principle for staffing a facility is to:
A- Review all activities and eliminate what you can in order to do only the most necessary tasks with th least number of employees
B- Divide the workload based on what tasks an average person can reasonably accomplish within the regular working hours
C- Rotate the work assignments monthly or bimonthly
D- Distribute the tasks according to the employees’ preferences

A

B- Divide the workload based on what tasks an average person can reasonably accomplish within the regular working hours

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6
Q

Which of the following is NOT a recommendation for the hiring process?
A- The job description should be as complete and specific as possible
B- The present staff is a good source to identify qualified candidates
C- Any statement on the physical requirements of the job should focus on the capability of the applicant to perform the job
D- The candidate may be asked personal questions about marital status and religious affiliation during the interview

A

D- The candidate may be asked personal questions about marital status and religious affiliation during the interview

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7
Q

True or False
Asking about the applicant’s views on the use of animals in research is NOT appropriate.

A

False

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8
Q

An example of an activity that reflects the transcendence level in Maslow’s hierarchy of needs is:
A- Conducting performance appraisals
B- Mentoring a subordinate
C- giving bonuses to exceptional employees
D- Playing softball on the company team

A

B- Mentoring a subordinate

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9
Q

An example of a way to avoid high employee turnover is to:
A- Make sure that each individual does the same task all the time
B- Provide quarterly bonuses
C- Offer flexible work hours
D- Avoid commenting on minor performance problems

A

C- Offer flexible work hours

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10
Q

If it becomes necessary for the supervisor to get involved in a conflict between two employees, what is the best first step to resolve the situation?
A- Request that the individuals discuss their grievances in a staff meeting
B- Have them describe in writing specific actions they find objectionable
C- Require that they meet with a representative of the Human Resources department
D- Listen to the grievances and impose a solution

A

B- Have them describe in writing specific actions they find objectionable

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11
Q

The performance standards used for performance appraisals should be:
A- Measurable
B- General
C- Short
D- Acceptable

A

A- Measureable

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12
Q

True or False
It is best to set very high performance standards so that only the very best employees meet the standards.

A

False

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13
Q

Name at least three steps that may be taken before firing an employee is considered.

A

1- Verbal reprimand
2- Written reprimand
3- Suspension
4- Demotion

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14
Q

Where should the organization’s policies be described?
A- They should be incorporated in the SOPs
B- They should be defined in the employee handbook
C- They should be posted in the unit’s administrative office
D- They are usually not written down but are discussed during training sessions

A

D- They are usually not written down but are discussed during training sessions

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