ch 4 - vocabulary / terms

Question 1

client consultation

Answer 1

• aka. the needs assessment
• the verbal communication with a client that determines what the client’s needs are and how to achieve the desired results

Question 2

communication

Answer 2

the act of successfully sharing information between two people, or groups of people, so that it is effectively understood

Question 3

consent form

Answer 3

a customary written agreement between an esthetician (salon/spa) for applying a particular treatment, whether routine or preoperative

Question 4

reflective listening

Answer 4

listening to the client and then repeating, in your own words, what you think the client is telling you