BS8- Internal Quality Standards

Question 1

What is quality concerned with?

Answer 1

Quality is something perceived by the users of a product. Different types of users see different parts of a product and have different reasons for working with the product.

Question 2

List 3 reasons why quality is important

Answer 2

Is separates form competition
It can build a reputation of a company
The higher the price the better the quality expected

Question 3

What is quality assurance?

Answer 3

the maintenance of a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production.

Question 4

What is quality control?

Answer 4

a system of maintaining standards in manufactured products by testing a sample of the output against the specification.

Question 5

What are wastage rates and how can they be measured?

Answer 5

To message rates use the equation

Number of rejects produced (by employee or department) / total number of products produced x 100

Question 6

What is benchmarking?

Answer 6

Benchmarking is achieved by comparing a business with that of a competor that is usually the market leader, in order to improve its own practice

Question 7

List three types of benchmarking

Answer 7

External benchmarking 
Internal benchmarking 
Competitive benchmarking 
Functional benchmarking 
Strategic benchmarking

Question 8

What are the benefits and limitations of benchmarking?

Answer 8

Benefits

• Keep improving internal operations
• Understand what’s working and what isn’t
• Adopt or improve upon competitors’ practices

Limitations

• limited access to sensitive material (trade secrets)
• difficult to find which business offers ‘best practices’

Question 9

What is zero defects?

Answer 9

A business should be able to benefit from an improvement in quality and therefore a reduction in costs

Question 10

What is the BS 5750 kitemark

Answer 10

The British standard institution rewards business that have adopted certain quality procedures that have adopted certain quality procedures

Question 11

What is the ISO 9000, European standards (EN)

Answer 11

European standards are documents that have been ratified within the European. They oblige the member states to make the standards national ones and to remove any other standards that may conflict.