BS6- Communication Flashcards
Outline three reasons that effective communication is important within a business
It allows for instructions to not be misinterpreted
Allows for employees to have a better understanding of what they’re doing
Provides a more time effective service
Identify and explain two impacts of poor communication
Time wasted on having to clarify the instructions
Can cost money if mistakes are made
Explain the difference between verbal and non-verbal communication
Verbal is through talking, emailing texting or any form of words
Non-verbal is through face expressions and body language
Define formal and informal communication

Formal communication is defined as the communication which takes place through formal/ official routes and channels. On the other hand, informal communication is defined as the communication which takes place unofficially between two or more people
Identify a) to business situations where formal communication is appropriate
B) To business situations where informal communication is appropriate
A) When in a meeting with colleagues discussing work
When making a formal complaint to a boss or supervisor
B) when organising plans for the weekend
Talking about out of work things on a break
Identify two of the types of communication
One way and two way
Open and closed
Or
Verbal
Non verbal
Identify two appropriate types of communication for two technical experts discuss it in the machine
Formal and two way
State for communication mediums
Face-to-face communication
Virtual remote communication
Written communication
Non-verbal communication
Outline three barriers to communication as identified by Shannon and Weaver
Information source
Receiver
Destination 
Distinguish between group, explicit and implicit norms
Group norms - The unspoken rules that guy team members how to interact
Explicit norms -  The norms are codified in formal written documents
Implicit norms - the unwritten and generally understood and agreed upon rules that place significant role in the lives of group members
