BS4- Managing Change Flashcards

1
Q

What is meant by change management

A

Change management is a collective term for all approaches to prepare, support, and help individuals, teams, and organizations in making organizational change.

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2
Q

State two reasons that effective change management is important

A

You don’t want it to change for the worse
It is a very good time to get everything together and sorted, therefore will allow for any lose ends to be fixed if managed correctly

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3
Q

Outline how ACAS can help a business to manage change

A

It gives business free advice and information on the workplace rights, rules and regulations witch will help them to keep everything legal while making a change

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4
Q

Outline how workplace culture can be supported when a business is managing change.

A

Couture can be supported by talking to the employee and seeing how during the change they can adapt the workplace to allow for there culture.

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5
Q

State two other techniques which can be used to help a business manage change

A

Teamwork

Co-operation

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6
Q

Outline the three stages of Lewins change management model

A

Unfreeze
Change
Referees

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7
Q

Outline the 7 S’s in the McKinseys 7s model.

A
Strategy 
Structure
Skills
Style
Systems
Staff
Superordinate goals (shared values)
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8
Q

Outline the 8 steps of kotters 8 step change model

A
Create a Sense of Urgency. ...
Build a Guiding Coalition. ...
Form a Strategic Vision and Initiatives. ...
Enlist a Volunteer Army. ...
Enable Action by Removing Barriers. ...
Generate Short-Term Wins. ...
Sustain Acceleration. ...
Institute Change.
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9
Q

Outline how a business can use Lewins change management model to manage change

A

It can allow for the change to be very clear and for a while drastic restructuring to be done, it is quick so wont get as confusing

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10
Q

Outline how a business can use mckinseys 7 s model to manage change

A

It allows the business to easily breakdown the change into diffrent sub categories, this then allows for them to have more controls over what is happing and when it’s happening

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11
Q

Outline how a business can use kotter’s 8 step change model to manage change

A

It provides the business with a good basic structure on how the should go about there change. It will help them is they are unsure on what they should be doing at certain times.

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12
Q

State three reasons that effective leadership is important when managing change

A

It makes decisions easier
People know who to go to
It helps for things to run smoothly

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13
Q

Outline what is meant by an external agency/change consultant

A

They are people who specialise in human behaviour

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14
Q

State two advantages of using an external agency/ change consultant

A

It allows them to understand people and help to devise the business change strategy
They work as consultants for the business so they can take a total view of the whole organisation as a system

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15
Q

State two disadvantages of using an external agency/change consultant

A

They may not fully understand the main aims of the business change due to them being external
They may not always have the company’s interest at hart

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16
Q

State two benefits to a business of effectively managing change

A

Make the whole procedure a lot easier and smoother 

The employees will more likely be on board and supportive

17
Q

State two consequences to a business of not managing change effectively

A

The change project could fail

Job security could be lost so employees won’t feel safe or looked after