5.2 Team Management Flashcards
Definition and features of teamwork
- Multi-disciplinary group of individuals working in collaboration towards a common goals
- Clear roles and responsibilities
- Open and clear communication
- Common goals
Benefits of effective teams
- Improved quality of output
- Improve productivity
- Improved motivation
- Mutual accountability and support
- Internal resolution of problems
- Reduced negative conflict
Stages of team development
- Creation (Belbin)
- Development (Tuckman / Margerison-McCann Wheel)
- Maintenance (Hackman, / Katzenbach and Smith)
- Leadership (Margerison-McCann / Hackman)
High-level factors to develop effective teams
Consider people:
* Individual preferences - Margerison-McCann wheel (work preferences) and Myers-Briggs Type Indicator (communcation and perception)
* Team roles - Belbin
Consider team:
* Team development - Tuckman model
* Team Effectiveness - Hackman model
* Leadership
Specific factors to develop effective teams
Hackman Model:
* Real team, not just in name
* Clear direction, strategy & objectives
* Organisational support
* Structure - roles & responsibilities, governance
* Coaching available
Plus leadership - commitment, skills, accountability
Plus right mix of skills for the work
Belbin’s Roles
- Individuals have affinity for particular roles
- A mix is optimal
- Leaders can understand individuals strengths
- People / social roles: team worker, coordinator, resource investigator
- Ideas / thinking roles: plant, monitor evaluator, specialist
- Task / action: shaper, implementor, completer finisher
Tuckman’s stages of team development
- Teams take time to develop into effective operation
- Leadership is key
- Forming - clear objectives & team building
- Storming - manage conflict
- Norming - clear roles, responsibilities & processes
- Performing - collaboration and trust
- Adjourning - transition back to organisation
Definition of virtual teamwork
Primarily collaborate through electronic means / technology
Definition of hybrid teamwork
Mix of collaboration through electronic and in-person
Features of communication in virtual / hybrid teams
- Barriers - time zones, limited non-verbal interaction, reliant on tech
- Advanced tech tools, schedule overlapping hours and open communication
- Agree communication norms and expectations, ensure consistency
Features of trust in virtual/hybrid teams
- Barriers - physical separation and communication difficulties
- Facilitate team-building online and offline
- Create casual interactions in collaborative workspaces
Features of accountability / performance monitoring in virtual / hybrid teams
- Barriers - challenging to see performance outside of tangible outputs
- Clear metrics, regular check-ins, collaboration tools for whole team, collaboration outside of meetings
Features of flexibility and adaptability in virtual / hybrid teams
- Barriers - dynamic, remote work needs flexibility and adaptability
- Leader should be adaptable and encourage accountability
