5.2 Team Management

Question 1

Definition and features of teamwork

Answer 1

• Multi-disciplinary group of individuals working in collaboration towards a common goals
• Clear roles and responsibilities
• Open and clear communication
• Common goals

Question 2

Benefits of teamwork

Answer 2

• Mutual accountability and support
• Internal resolution of problems
• High productivity, less waste
• Reduced negative conflict

Question 3

Stages of Team Development

Answer 3

1. Creation (Belbin)
2. Development (Tuckman / Margerison-McCann Wheel)
3. Maintenance (Hackman, / Katzenbach and Smith)
4. Leadership (Margerison-McCann / Hackman)

Question 4

Margerison-McCann Team Management Wheel

Answer 4

• Understanding of an individual’s preferred role
• Explores preferences for relationships, using info, decision making, etc.
• Select a complementary mix of skills

Question 5

Myers - Briggs Type Indicator

Answer 5

• Categorisation into 16 personality types
• Based on individual approach to perception and communication preferences
• Introvert or extrovert - interacting with others
• Sensing or intuition
• Thinking or feeling
• Judging or perceiving
• Leaders use to influence individuals in a way the individual understands
• Have a mix for effective team

Question 6

Hackman’s Team Effectiveness Model (5 conditions)

Answer 6

• Real team, not just in name
• Clear direction, strategy, objectives
• Structure
• Organisational support
• Coaching available

Question 7

Katzenbach and Smith’s Team Model

Answer 7

• More effective teams lead to better performance
• Right mix of skills
• Clear goals
• Clear roles and responsibilities
• Leader develops commitment, skills, accountability

Question 8

Belbin’s Roles

Answer 8

• Individuals have affinity for particular roles
• A mix is optimal
• Leaders can understand individuals strengths
• People / social roles: team worker, coordinator, resource investigator
• Ideas / thinking roles: plant, monitor evaluator, specialist
• Task / action: shaper, implementor, completer finisher

Question 9

Tuckman’s stages of team development

Answer 9

• Teams take time to develop into effective operation
• Leadership should use team building, progress meetings, clear roles and responsibilities and clear governance
• Forming
• Storming
• Norming
• Performing
• Adjourning

Question 10

Definition of virtual teamwork

Answer 10

Primarily collaborate through electronic means / technology

Question 11

Definition of hybrid teamwork

Answer 11

Mix of collaboration through electronic and in-person

Question 12

Features of communication in virtual / hybrid teams

Answer 12

• Barriers - time zones, limited non-verbal interaction, reliant on tech
• Advanced tech tools, schedule overlapping hours and open communication
• Agree communication norms and expectations, ensure consistency

Question 13

Features of trust in virtual/hybrid teams

Answer 13

• Barriers - physical separation and communication difficulties
• Facilitate team-building online and offline
• Create casual interactions in collaborative workspaces

Question 14

Features of accountability / performance monitoring in virtual / hybrid teams

Answer 14

• Barriers - challenging to see performance outside of tangible outputs
• Clear metrics, regular check-ins, collaboration tools for whole team, collaboration outside of meetings

Question 15

Features of flexibility and adaptability in virtual / hybrid teams

Answer 15

• Barriers - dynamic, remote work needs flexibility and adaptability
• Leader should be adaptable and encourage accountability