1.5 Leadership Flashcards
1
Q
Characteristics of effective leadership
A
- Required to guide the project
- Required to be receptive to changes
- Split between project manager, team leaders, and sponsor
- Spots poor motivation
- Encourages team formation
- Aligns team goals and focus
2
Q
Issues with poor motivation
A
- Interpersonal conflict
- High staff turnover
- Difficulty in recruiting
- Absence / sickness
- Poor quality output
3
Q
Herzberg’s 2 Factor Theory
A
- Job satisfaction - true motivator factors that influence motivation positively
- Job dissatisfaction - hygiene factors that can reduce motivation if taken away
4
Q
Examples of job satisfaction (Herzberg’s Theory)
A
- Achievement (SMART objectives)
- Recognition
- Work itself
- Responsibility
- Advancement
- Challenge
5
Q
Examples of job dissatisfaction (Herzberg’s Theory)
A
- Company policy
- Supervision
- Work conditions
- Salary
- Relationships
- Job security
6
Q
Maslow’s Hierarchy of Needs
A
- Physiological factors
- Safety
- Socialisation / love
- Self-esteem
- Self-actualisation
7
Q
McGregor’s Theory X and Y
A
- Theory X - naturally inclined to dislike work, leaders adopt authoritative approach
- Theory Y - naturally motivated and like work, leaders adopt more collaborative approach
8
Q
Leadership styles
A
- Autocratic
- Participative
- Delegative
- Laissez-faire
9
Q
Reasons for changing leadership style to fit task / people orientation
A
- Improve individual output
- Maturity of team (older means more delegative)
- Emergency situation (more autocratic)
- Safety (more autocratic)
- Change (more autocratic)
- Uncertainty
- New team members
10
Q
Definition of coaching
A
Help individuals identify, set, and work towards their own goals
11
Q
Definition of mentoring
A
Longer-term career guidance
12
Q
Definition of emotional intelligence
A
Ability to recognise, understand, and manage our own emotions and the emotions of others
13
Q
Types of emotional intelligence
A
- Behavioural - manage personality and external behaviours
- Feelings - thinking about feeling and feeling about thinking
- Attitude - remaining positive
