5.1 Quality Management Flashcards

1
Q

Definition of quality

A

Degree of conformance of a product or process to requirements

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2
Q

Definition of cost of quality

A

The cost for prevention and appraisal to reduce failures

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3
Q

Definition of quality management

A

Process for ensuring the outputs, outcomes, benefits and development processes meet their requirements and stakeholder needs

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4
Q

Definition of quality planning

A

Specifying acceptance criteria to validate to the sponsor that the outputs conform to the defined scope

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5
Q

Definition and features of a quality plan

A
  • Describes how the project will produce quality products and how it will be managed
  • Produced by PM during definition phase
  • Quality control - methods for assessing quality of outputs
  • Acceptance criteria - specific measurable conditions to meet
  • Timescales and frequency of tests and audits (ISO 9001, TQM)
  • Resource requirements - experience, training, competence
  • Roles and responsibilities - quality assurance, control, supervision
  • Project assurance - audit, supplier vetting, specification writing
  • Processes - systematic governance to establish and control quality, including change management
  • Continuous improvement - methods of identifying opportunities for improvement
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6
Q

Elements in a quality management system

A
  • Quality control
  • Quality assurance
  • Quality indicators
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7
Q

Metrics / criteria included in quality indicators

A
  • Performance metrics
  • Output metrics
  • Stakeholder satisfaction
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8
Q

Quality considerations in a business case

A
  • Justify investment - quality demonstrates good performance, delivering outputs
  • Benefits realisation - quality indicators show achievement of benefits
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9
Q

Definition and features of quality control

A
  • Inspection, measurement, and testing to verify outputs
  • Checking products against specification
  • Appropriate and proportionate to size and type of project
  • Implemented at any point when project is ready to be tested
  • Objective, measured against specific criteria
  • Methods include inspection, measurement, testing, walkthroughs, data analysis
  • Undertaken by project team
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10
Q

Definition and features of quality assurance

A
  • Process of evaluating overall project performance on a regular basis
  • Provide confidence that project will satisfy requirements
  • Providing confidence to stakeholders
  • Assure consistent procedures being followed
  • Undertaken by independent, unbiased expertise
  • Undertaken throughout entire lifecycle
  • Are people trained to required standards?
  • Audits - independent risk based checks
  • Lessons learnt - communication and feedback of positive outcomes and improvements
  • Supplier accreditation
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