5.1 Quality Management Flashcards
1
Q
Definition of quality
A
Degree of conformance of a product or process to requirements
2
Q
Definition of cost of quality
A
The cost for prevention and appraisal to reduce failures
3
Q
Definition of quality management
A
Process for ensuring the outputs, outcomes, benefits and development processes meet their requirements and stakeholder needs
4
Q
Definition of quality planning
A
Specifying acceptance criteria to validate to the sponsor that the outputs conform to the defined scope
5
Q
Definition and contents of a quality plan
A
- Describes how the project will produce quality products and how it will be managed
- Produced by PM during definition phase
- Quality control - methods for assessing quality of outputs
- Acceptance criteria - specific measurable conditions to meet
- Timescales and frequency of tests and audits (ISO 9001, TQM)
- Resource requirements - experience, training, competence
- Roles and responsibilities - quality assurance, control, supervision
- Project assurance - audit, supplier vetting, specification writing
- Processes - systematic governance to establish and control quality, including change management
- Continuous improvement - methods of identifying opportunities for improvement
6
Q
Elements in a quality management system
A
- Quality control
- Quality assurance
- Quality indicators
7
Q
Metrics / criteria included in quality indicators
A
- Performance metrics
- Output metrics
- Stakeholder satisfaction
8
Q
Quality considerations in a business case
A
- Justify investment - quality demonstrates good performance, delivering outputs
- Benefits realisation - quality indicators show achievement of benefits
9
Q
Definition and features of quality control
A
- Inspection, measurement, and testing to verify outputs
- Checking products against specification
- Appropriate and proportionate to size and type of project
- Implemented at any point when project is ready to be tested
- Objective, measured against specific criteria
- Methods include inspection, measurement, testing, walkthroughs, data analysis
- Undertaken by project team
10
Q
Definition and features of quality assurance
A
- Process of evaluating overall project performance on a regular basis
- Provide confidence that project will satisfy requirements
- Providing confidence to stakeholders
- Assure consistent procedures being followed
- Undertaken by independent, unbiased expertise
- Undertaken throughout entire lifecycle
- Are people trained to required standards?
- Audits - independent risk based checks
- Lessons learnt - communication and feedback of positive outcomes and improvements
- Supplier accreditation
