5.1 Quality Management Flashcards
Definition of quality
Degree of conformance of a product or process to requirements
Definition of cost of quality
The cost for prevention and appraisal to reduce failures
Definition of quality management
Process for ensuring the outputs, outcomes, benefits and development processes meet their requirements and stakeholder needs
Definition of quality planning
Specifying acceptance criteria to validate to the sponsor that the outputs conform to the defined scope
Definition and features of a quality plan
- Describes how the project will produce quality products and how it will be managed
- Produced by PM during definition phase
- Quality control - methods for assessing quality of outputs
- Acceptance criteria - specific measurable conditions to meet
- Timescales and frequency of tests and audits (ISO 9001, TQM)
- Resource requirements - experience, training, competence
- Roles and responsibilities - quality assurance, control, supervision
- Project assurance - audit, supplier vetting, specification writing
- Processes - systematic governance to establish and control quality, including change management
- Continuous improvement - methods of identifying opportunities for improvement
Elements in a quality management system
- Quality control
- Quality assurance
- Quality indicators
Metrics / criteria included in quality indicators
- Performance metrics
- Output metrics
- Stakeholder satisfaction
Quality considerations in a business case
- Justify investment - quality demonstrates good performance, delivering outputs
- Benefits realisation - quality indicators show achievement of benefits
Definition and features of quality control
- Inspection, measurement, and testing to verify outputs
- Checking products against specification
- Appropriate and proportionate to size and type of project
- Implemented at any point when project is ready to be tested
- Objective, measured against specific criteria
- Methods include inspection, measurement, testing, walkthroughs, data analysis
- Undertaken by project team
Definition and features of quality assurance
- Process of evaluating overall project performance on a regular basis
- Provide confidence that project will satisfy requirements
- Providing confidence to stakeholders
- Assure consistent procedures being followed
- Undertaken by independent, unbiased expertise
- Undertaken throughout entire lifecycle
- Are people trained to required standards?
- Audits - independent risk based checks
- Lessons learnt - communication and feedback of positive outcomes and improvements
- Supplier accreditation