5.1, Correspondence Flashcards
How many types of departmental correspondence are there?
Two
HPM 5.1, Chapter 1
Category I correspondence is documented on a _________.
CHP 51, Memorandum
HPM 5.1, Chapter 1
Category II correspondence is documented on a _________.
CHP letterhead
HPM 5.1, Chapter 1
True or False: the quality, content, and format of any departmental correspondence are the responsibility of the author.
False (they are the responsibility of the signatory)
HPM 5.1, Chapter 1
Departmental correspondence shall be _______ in tone.
Courteous
HPM 5.1, Chapter 1
What color(s) of ink shall be used to sign departmental correspondence?
Blue only
HPM 5.1, Chapter 1
If response is required, but desired information cannot be furnished within ______ days from the date of receipt, correspondence received shall be acknowledged with an interim response.
15 days
HPM 5.1, Chapter 1
All correspondence shall be due back to the office of the signatory within ______ days in order to allow for necessary review and edits.
Seven days
HPM 5.1, Chapter 1
Category ____ correspondence is used for correspondence directed to agencies or individuals outside the California state government.
Category II correspondence
HPM 5.1, Chapter 1
Abbreviations are not to be used in the inside address of CHP correspondence, with the exception of _______?
1) States’ names
2) Cardinal directions at the end of a street name (NE, NW, SE, and SW)
(HPM 5.1, Chapter 2)
When referenced in intradepartmental correspondence, time shall be expressed in what form?
The International System of 24-hour designation (military time)
(HPM 5.1, Chapter 2)
When referenced in interdepartmental correspondence and letterhead, time shall be expressed in what form?
The American System (AM, PM)
HPM 5.1, Chapter 2
The _____________ has been chosen to serve as the recommended Standard English rules for punctuation and capitalization usage guide for the CHP.
The Gregg Reference Manual
HPM 5.1, Chapter 2
True or False: when writing departmental correspondence, sentences may begin with acronyms and abbreviations.
False (unless using CHP or STD to reference a form number)
HPM 5.1, Chapter 2
Single-paragraph letters and memorandums shall be ________ spaced.
Double
HPM 5.1, Chapter 2