Work History Flashcards
The Co-Operative
Shop Assistant In charge of money Customer service Stocking shelves Arranging warehouse Basic security
ECC : IS Apprentice
First steps in to my IT career path. Big focus on customer service and was part of a project to refresh our stock of 10000 laptops.
Had to listen and learn a lot.
Gradually took on more responsibilities and as the project wound down i was in charge of equipment refreshes.
ECC: IS Porter
Longest standing member of a small team with no middle management
Took an apprentice and multiple new members of staff under my wing and taught them how to properly process and audit equipment.
Personally arranged preparation, delivery, and collection of IT equipment for myself and three other colleagues.
Delegated these tasks between myself and others to be as efficient as possible.
Implemented new processes and procedures to ensure we accurately kept track of our assets and managed customer expectations, as well as shorten delivery timescales.
ECC: IS Analyst
Customer service based role
Answering the phones to various employees of all different backgrounds
Patience is key but also need to be firm with the user - can’t just give them what they want.
Not much leadership in this role but dealing 50-100 people over the phone on a daily basis with a myriad of issues solidified my ability to adapt to situations and deal with problems that I may not have experienced before.
Galliard Homes: 2nd Line Support and New Technology Introduction
More support provided to over the phone and in person
Dealing with high level executive issues and having to come to compromises to achieve a resolution. As an example, exec wants kit that is not compatible with current system.
Delivery and installation of equipment. Setting up new sites, arranging with site managers and third party contractors to ensure jobs are done in time. Delegation to more junior members of staff on my team to prepare equipment so it can be set up on site by myself.
Lead on numerous projects. New managed wifi system and 30 access points deployed. Project arranged by myself, scheduled more junior members of staff to deliver equipment when required as we were working to a deadline.
Independently develop and maintain a website application used by the CEO and other senior members of staff to keep track of potential investments. High pressure - if it goes down I get a kick.
ESSEX BARBELL
Personal training and fitness programming. I have three clients, one who i see twice per week in person and two who i provide programming for. They send me videos and update spreadsheets so i can check their progress
Has given me skills in motivating people and managing expectations.
Also manage a social media account offering advice and guidance as a marketing tool but provide “free” service and advice to people with queries.
Started this project to provide me with something productive to do in my free time that would make myself a small bit of extra income but also to benefit others and help people achieve their goals.
