Unit B2.1 Barriers to accessing services Flashcards
What types of barriers are there that stop someone accessing services?
Discrimination
Physical Barriers
FInancial Barriers
Geographical
Language
Psychological
Resources & untrained staff
Explain how discrimination is a barrier
Services are available to everyone but not all service users, uses them easily. The Equality Act makes it legal for everyone to have equal access to all services
Explain some physical barriers that can stop people accessing services
Wheelchair access
Deaf or hearing (sensory) impaired
Blind or visually (sensory) impaired
Speech problems
Seriously obese
Mobility problems
Seriously ill
Side effects of medication
How can people overcome physical barriers to acccessing services?
Home visits from GP;s
Volunteers to take them to appointments
Explain how financial barriers impact people acccessing services
On benefits or a low income
Disabled taxi costs more
Prescription costs
Bus fares
Child care costs
Taking time off work, unpaid
What support is there to help those with financial barriers
Eligibility to free prescriptions and service are offered depending on financial status and in addition there is charity support and volunteers as well as subsidised parking fees
Explain how geographical barriers stop people from accessing services?
Live rural and not near any services
Not many people use the service so it closes
Opening times do not suit
Poor weather stops access
Explain how language barriers stop people accessing services
Aphasia
Speech impediment
Doctors medical jargon
Illiterate
ESOL
Explain how psychological barriers can stop people accessing services?
Bad past experience
Agoraphobic; afraid to go out
Panic attacks and phobias
Fear of the diagnosis
Afraid of service dentist/doctor
Afraid of treatment, injections
Explain how lack of resources and untrained staff can impact access to services?
The NHS funds are stretched and that of social services, so sometimes resources are scarce
Long waiting times
Lack of beds
Bed blockers
Restricted opening times
Give some examples of how services try to overcome lack of resources in public sector HSC?
Text reminders for appointments,
NHS paying for private treatment
elected operations cancelled
hospitals on red alert
