Unit B2 - Types of referrals

Question 1

Name 3 types of referral in to services?

Answer 1

1.Self referral
2. Professional referral
3. Third party referral

Question 2

What is self referral

Answer 2

where an individual makes the decision to seek help from services and contacts the service independently.

Eg making an appointment with a GP or dentist yourself

Question 3

What is a professional referral

Answer 3

where one health or social care professional contacts another professional on behalf of a service user because that service user needs a specialist consultation

E.g. when a GP refers a patient to the Health Visitor for advise on managing a child’s behaviour.

Question 4

What is a 3rd party referral

Answer 4

when a friend or relative contacts service on someone else’s behalf. Perhaps the reason is because the person is housebound and cannot access the service independently or maybe because there is a worry over abuse or someone’s mental health.

E.g when a neighbour rings the Police due to hearing violence next door.

Question 5

What is the Equality Act 2010?

Answer 5

It ensures each individual has equal access to services, regardless of the 9 protected characteristics

Question 6

What are the 9 protected characteristics in the Equality Act 2010?

Answer 6

Age
Disability
Gender reassignment
Marriage or civil partnership
Pregnancy and maternity
Race
Religion or belief
Sex
Sexual orientation