Monitoring the work of people in H&SC Flashcards
How can you monitor the work of people in health and social care?
Line managementExternal inspection by relevant agencies (think OFSTED for schools)WhistleblowingService User FeedbackCriminal investigations
What is line management? How is it used to monitor people’s work?
Hierarchical organisations/ work is monitored by senior members of staff/ Linemanagement meetings/ observations from senior staff or line manager.1. If staff performance falls short of the practice expected - line managers responsibility toaddress. A first instance – may be an informal conversation or warning2. If the concerns are serious or there is no improvement in performance more formalaction may be taken which could finally lead to suspension or dismissal.
What external agencies might be involves in monitoring the work of people working in health and social care?
Care Quality Commission (CQC) – Inspect health and care provisionOfsted – Inspect Early years and education services
What is whistleblowing? How can it help in monitoring people’s work? How would you whistleblow?
When a member of staff is aware that the quality of care at their workplace is dangerouslypoor and reports this to bring about change.Inform the press or another powerful organisation outside the setting – police orprofessional body – CQC
How would service user feedback be used to monitor people’s work within a health and social care role?
Regular meetings for service users to report concerns and share ideas for theimprovement of provisionIn a large setting - may be a committee that represents the views and interest of theservice users e.g. parents and carers association at a pre-school setting.a suggestion boxA private meeting might be organised with a manger or person in charge of the settingService users reporting good practice or areas of concern to the external agencies e.g.Ofsted or CQC.
When might criminal investigations be used to monitor the work of someone within a health and social care setting?
In extreme circumstance such:as cases of sexual, physical, financial or emotion abuse/when it is suspected that criminal law has been brokenThe police will investigate
