Unit 7.2 Flashcards
Five facets of OCB (Organisational citizenship behaviour)
-Altruism
-Civic virtue
-Sportsmanship
-Conscientiousness
-Boosterism
Engagement
-It describes employees’ simultaneous physical, cognitive and emotional absorption in their jobs and job roles
-Its an experience of optimal functioning when a person is fully involved in overcoming a challenge that demands their entire concentration and ability.
Consequences of engagement
-organisational performance
-higher job satisfaction
- low personnel turnover
-high customer satisfaction;
-productivity
Strategies to create a culture of engagement
-social responsibility
-reputation in the marketplace
-employee empowerment
-work-life balance
- fairness.
Integrative model of engagement:
-Macro-level (vision and strategy and HR chain)
-Micro-level (leadership behaviour, job characteristics and challenging goals)
The nature of values
Values were defined as attitudes, codes, principles and beliefs that indicate a preferred state of behaviour.
Values influence
-Job attitudes
-Career choice
-Motivation levels
The nature of values: Values
Values:
-Inform a person’s goals and motivations
-Stay consistent across situations
-Serve as standards and criteria
-Influences behaviour
Values as part of personality
-Values are orientations which indicate that certain forms of personal and social behaviour are preferred if compared to other or opposite forms of behaviour
If managers understand the value differences among employees, they are better positioned to:
-Fit the person to a specific job;
-Understand employee attitudes,
-Resolve conflict among employees;
-Motivate employees;
-Address the needs of employees.
Spranger’s 6 value orientations
1.Theoretical person
2.Economic person
3.Social person
4.Power person
5.Religious person
6.The aesthetic person
The aesthetic person
The aesthetic person values beauty or aesthetic experience.
Religious person
All the facets of the religious person’s life have a spiritual foundation.
Power person
They find meaning in life by experiencing themself as a power
Their strongest motive is to confirm this life power by being superior to other people or by influencing and manipulating them.
Social person
Is mainly focused on other people.
They is selfless and find involvement with others meaningful.
