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Herzing College - MLA > Unit 1 Part 2 > Flashcards

Unit 1 Part 2 Flashcards

1
Q

three parts of communication

A

sender
message
receiver

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2
Q

three ways a message can be sent

A

verbal
non-verbal
written

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3
Q

common principles of communications (7 C’s)

A
  1. completeness
  2. consideration
  3. clarity
  4. concreteness
  5. correctness
  6. courtesy
  7. conciseness
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4
Q

___ to ___ % of all communication is non-verbal

A

65 to 93%

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5
Q

types of non-verbal communications

A

kinesics
proxemics
touch

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6
Q

study of non-verbal communication, includes body movement, gestures, facial expressions, gaze patterns

A

kinesics

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7
Q

non-verbal communication that includes personal space

A

proxemics

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8
Q

intimate distance

A

0-2 ft. or 0-60 cm

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9
Q

personal distance

A

2-4 ft. or 60 cm to 1.5 meters

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10
Q

social distance

A

4-12 ft. or 1.5-3 meters

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11
Q

public distance

A

12 ft. or greater than 3 meters

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12
Q

communication by touch; the characteristic of non-verbal communication used when we come into contact with other people

A

haptics

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13
Q

the most sophisticated and intimate of the 5 senses

first sense developed in the fetus

A

touch

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14
Q

a conversation that involves that you value the interaction with the person and are engaged in communication

A

active listening

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15
Q

a face-to-face interaction that focuses on the physical and emotional well being of a patient

A

therapeutic communication

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16
Q

three types of communication

A

passive
aggressive
assertive

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17
Q

most common type of communication

disregard one’s own needs and rights

not direct, difficulty to say no

A

passive (non-assertive)

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18
Q

type of communication that is very direct, blames others for their own problems

lack of respect for the needs and rights of others (bulldozers)

winning arguments more important than finding a solution

A

aggressive

19
Q

type of communication with the ability to confidently and comfortably express your thoughts and feelings while still respectinmg the rights of others

direct, builds self-confidence

A

assertive

20
Q

the ability to tell somebody your honest opinion without hurting his/her feelings

A

tact

21
Q

defined as making a concession or giving something up in order to reach a happy medium

A

compromise

22
Q

process of communication in which every individual matters and all their needs matter equally, working as a team

A

collaboration

23
Q

the process of paraphrasing and restating both the feelings and words of the speaker

A

reflective communication

24
Q

glue in the bonding between people, involves attitude

A

warmth

25
Q

acknowledges the other person’s right to be treated with dignity and consideration

A

respect

26
Q

sending a picture of the real you, during agreements and disagreements

A

genuineness

27
Q

putting yourself in the other person’s place, expressing what it feels like to be there and the reasons for it

A

empathy

28
Q

4 types of demonstrating Empathy

A
  1. reflection
  2. validation
  3. normalization
  4. support
29
Q

statement that describes an emotion that is observed

A

reflection

30
Q

statement that accepts and validates a person’s emotion

A

validation

31
Q

statement to normalize and show respect in a person’s emotion or behaviour

A

normalization

32
Q

statement that expresses personal willingness to support

A

support

33
Q

feeling sorry for someone

A

sympathy

34
Q

you may have sympathy along with empathy, but you can also have sympathy without empathy

A

true

35
Q

feeling sorry for someone while expressing that you’ve been there

A

empathy

36
Q

the ability to find the funny in a situation, art of putting things lightly

A

humor

37
Q

humor that puts people down and puts them on the defensive, reinforces negative stereotypes

A

negative humor

38
Q

a condition that is observable and measurable with or without symptoms

A

disease

39
Q

experience of a disease or condition, difficult to measure

A

illness

40
Q

when a practitioner focuses solely on the disease, something measurable

task-based, practitioner is in charge, time is controlled

A

practitioner-centered care

41
Q

care centered around treating the whole person, focuses on the patient and the illness

power is hared, time less controlled, patient may refuse treatment

A

patient-centered care

42
Q

a small number of people with complementary skills who are committed to a common purpose and goals, holding themselves mutually accountable

A

team

43
Q

\when a group of individuals in an organization share a strong sense of common identity

A

team cohesion

Herzing College - MLA (14 decks)

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