Unit 1 Part 2 Flashcards
three parts of communication
sender
message
receiver
three ways a message can be sent
verbal
non-verbal
written
common principles of communications (7 C’s)
- completeness
- consideration
- clarity
- concreteness
- correctness
- courtesy
- conciseness
___ to ___ % of all communication is non-verbal
65 to 93%
types of non-verbal communications
kinesics
proxemics
touch
study of non-verbal communication, includes body movement, gestures, facial expressions, gaze patterns
kinesics
non-verbal communication that includes personal space
proxemics
intimate distance
0-2 ft. or 0-60 cm
personal distance
2-4 ft. or 60 cm to 1.5 meters
social distance
4-12 ft. or 1.5-3 meters
public distance
12 ft. or greater than 3 meters
communication by touch; the characteristic of non-verbal communication used when we come into contact with other people
haptics
the most sophisticated and intimate of the 5 senses
first sense developed in the fetus
touch
a conversation that involves that you value the interaction with the person and are engaged in communication
active listening
a face-to-face interaction that focuses on the physical and emotional well being of a patient
therapeutic communication
three types of communication
passive
aggressive
assertive
most common type of communication
disregard one’s own needs and rights
not direct, difficulty to say no
passive (non-assertive)
type of communication that is very direct, blames others for their own problems
lack of respect for the needs and rights of others (bulldozers)
winning arguments more important than finding a solution
aggressive
type of communication with the ability to confidently and comfortably express your thoughts and feelings while still respectinmg the rights of others
direct, builds self-confidence
assertive
the ability to tell somebody your honest opinion without hurting his/her feelings
tact
defined as making a concession or giving something up in order to reach a happy medium
compromise
process of communication in which every individual matters and all their needs matter equally, working as a team
collaboration
the process of paraphrasing and restating both the feelings and words of the speaker
reflective communication
glue in the bonding between people, involves attitude
warmth
acknowledges the other person’s right to be treated with dignity and consideration
respect
sending a picture of the real you, during agreements and disagreements
genuineness
putting yourself in the other person’s place, expressing what it feels like to be there and the reasons for it
empathy
4 types of demonstrating Empathy
- reflection
- validation
- normalization
- support
statement that describes an emotion that is observed
reflection
statement that accepts and validates a person’s emotion
validation
statement to normalize and show respect in a person’s emotion or behaviour
normalization
statement that expresses personal willingness to support
support
feeling sorry for someone
sympathy
you may have sympathy along with empathy, but you can also have sympathy without empathy
true
feeling sorry for someone while expressing that you’ve been there
empathy
the ability to find the funny in a situation, art of putting things lightly
humor
humor that puts people down and puts them on the defensive, reinforces negative stereotypes
negative humor
a condition that is observable and measurable with or without symptoms
disease
experience of a disease or condition, difficult to measure
illness
when a practitioner focuses solely on the disease, something measurable
task-based, practitioner is in charge, time is controlled
practitioner-centered care
care centered around treating the whole person, focuses on the patient and the illness
power is hared, time less controlled, patient may refuse treatment
patient-centered care
a small number of people with complementary skills who are committed to a common purpose and goals, holding themselves mutually accountable
team
\when a group of individuals in an organization share a strong sense of common identity
team cohesion
