Unit 1 Part 2

Question 1

three parts of communication

Answer 1

sender
message
receiver

Question 2

three ways a message can be sent

Answer 2

verbal
non-verbal
written

Question 3

common principles of communications (7 C’s)

Answer 3

1. completeness
2. consideration
3. clarity
4. concreteness
5. correctness
6. courtesy
7. conciseness

Question 4

___ to ___ % of all communication is non-verbal

Answer 4

65 to 93%

Question 5

types of non-verbal communications

Answer 5

kinesics
proxemics
touch

Question 6

study of non-verbal communication, includes body movement, gestures, facial expressions, gaze patterns

Answer 6

kinesics

Question 7

non-verbal communication that includes personal space

Answer 7

proxemics

Question 8

intimate distance

Answer 8

0-2 ft. or 0-60 cm

Question 9

personal distance

Answer 9

2-4 ft. or 60 cm to 1.5 meters

Question 10

social distance

Answer 10

4-12 ft. or 1.5-3 meters

Question 11

public distance

Answer 11

12 ft. or greater than 3 meters

Question 12

communication by touch; the characteristic of non-verbal communication used when we come into contact with other people

Answer 12

haptics

Question 13

the most sophisticated and intimate of the 5 senses

first sense developed in the fetus

Answer 13

touch

Question 14

a conversation that involves that you value the interaction with the person and are engaged in communication

Answer 14

active listening

Question 15

a face-to-face interaction that focuses on the physical and emotional well being of a patient

Answer 15

therapeutic communication

Question 16

three types of communication

Answer 16

passive
aggressive
assertive

Question 17

most common type of communication

disregard one’s own needs and rights

not direct, difficulty to say no

Answer 17

passive (non-assertive)

Question 18

type of communication that is very direct, blames others for their own problems

lack of respect for the needs and rights of others (bulldozers)

winning arguments more important than finding a solution

Answer 18

aggressive

Question 19

type of communication with the ability to confidently and comfortably express your thoughts and feelings while still respectinmg the rights of others

direct, builds self-confidence

Answer 19

assertive

Question 20

the ability to tell somebody your honest opinion without hurting his/her feelings

Answer 20

tact

Question 21

defined as making a concession or giving something up in order to reach a happy medium

Answer 21

compromise

Question 22

process of communication in which every individual matters and all their needs matter equally, working as a team

Answer 22

collaboration

Question 23

the process of paraphrasing and restating both the feelings and words of the speaker

Answer 23

reflective communication

Question 24

glue in the bonding between people, involves attitude

Answer 24

warmth

Question 25

acknowledges the other person's right to be treated with dignity and consideration

Answer 25

respect

Question 26

sending a picture of the real you, during agreements and disagreements

Answer 26

genuineness

Question 27

putting yourself in the other person's place, expressing what it feels like to be there and the reasons for it

Answer 27

empathy

Question 28

4 types of demonstrating Empathy

Answer 28

1. reflection 2. validation 3. normalization 4. support

Question 29

statement that describes an emotion that is observed

Answer 29

reflection

Question 30

statement that accepts and validates a person's emotion

Answer 30

validation

Question 31

statement to normalize and show respect in a person's emotion or behaviour

Answer 31

normalization

Question 32

statement that expresses personal willingness to support

Answer 32

support

Question 33

feeling sorry for someone

Answer 33

sympathy

Question 34

you may have sympathy along with empathy, but you can also have sympathy without empathy

Answer 34

true

Question 35

feeling sorry for someone while expressing that you've been there

Answer 35

empathy

Question 36

the ability to find the funny in a situation, art of putting things lightly

Answer 36

humor

Question 37

humor that puts people down and puts them on the defensive, reinforces negative stereotypes

Answer 37

negative humor

Question 38

a condition that is observable and measurable with or without symptoms

Answer 38

disease

Question 39

experience of a disease or condition, difficult to measure

Answer 39

illness

Question 40

when a practitioner focuses solely on the disease, something measurable task-based, practitioner is in charge, time is controlled

Answer 40

practitioner-centered care

Question 41

care centered around treating the whole person, focuses on the patient and the illness power is hared, time less controlled, patient may refuse treatment

Answer 41

patient-centered care

Question 42

a small number of people with complementary skills who are committed to a common purpose and goals, holding themselves mutually accountable

Answer 42

team

Question 43

\when a group of individuals in an organization share a strong sense of common identity

Answer 43

team cohesion