Uniform External Complaint Intake / Management 13-02

Question 1

What year was the complaint process amended to include the new public complaint system

Answer 1

2009

Question 2

Who will assume all the duties and powers of the Chief of Police in matters respecting an
incident under investigation involving the OIPRD

Answer 2

OIPRD Liaison Officer – Chief of Police Designate

Question 3

Who can be an OIPRD Liaison Officer – Chief of Police Designate

Answer 3

Senior Officer

Question 4

How may a person make an external complaint

Answer 4

 electronically, or
 by mail, or
 by TPSeFax, or
 in person (or agent), or
 by delivering the OIPRD form to any Service facility.

Question 5

How may a person make a third party external complaint

Answer 5

 electronically, or
 by mail, or
 by TPSeFax, or
 in person (or agent), or
 by delivering the OIPRD form to any Service facility.

Question 6

How many days does an officer have to respond to a OIPRD complaint

Answer 6

10 days

Question 7

Is a statement made during a local or informal resolution admissible in a civil proceeding or a proceeding under the PSA

Answer 7

No statement made is admissible except with the consent of the person who made the statement.

Question 8

How long does a civilian member have to respond to a OIPRD complaint

Answer 8

10 days

Question 9

Can a supervisor attempt a complaint resolution

Answer 9

Yes, a supervisory may attempt a resolution

Question 10

What type of resolution may a supervisory officer attempt

Answer 10

A local resolution

Question 11

When circumstances of a complaint suggest immediate action is required who must a supervisory officer notify

Answer 11

Notify the officer in charge, unit commander, or if absent, the Duty Senior Officer – Toronto Police Operations Centre

Question 12

Under what conditions may a ADR alternate dispute resolution be used

Answer 12

If the complainant, respondent officer and Director of the OIPRD consent

Question 13

How long may a local resolution have to be resolved

Answer 13

30 calendar days, but may be extended

for an additional thirty (30) calendar days, upon consent of the OIPRD.

Question 14

How long does a investigating supervisor have to complete a OIPRD conduct complaint

Answer 14

90 days, when due to the size or complexity of an investigation, that the investigation will not be concluded within the ninety (90) calendar day time period mandated by the OIPRD, shall consult with the OIPRD Liaison Officer and complete an OIPRD Time Extension Request

Question 15

What rank of officer may be a UCC

Answer 15

Minimum of a sergeant or detective

Question 16

How long does a complainant have to request a review of the decision by the OIPRD

Answer 16

within 30 calendar days