Customer service within the Toronto police service

Question 1

What are the four areas of improvement that have been identified for customer service improvement within the police service

Answer 1

Access
Standards and guidelines
Culture and change
Continuous improvement

Question 2

What are the anticipated benefits identified by the customer service strategy

Answer 2

Improved safety for communities and our members
Increase public confidence and trust in the Toronto police service
Improved engagement with the community
Increased willingness for victims to report
Increased willingness of community members to provide information
Decreased complaints
Increased positive member recognition
Improved trust & engagement