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Interviu - intrebari > un moment în care ai făcut o greșeală > Flashcards

un moment în care ai făcut o greșeală Flashcards

1
Q

un moment în care ai făcut o greșeală

A

a time when you made a mistake

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2
Q

nu am comis* greșeli majore

A

I didn’t make any major mistakes

I have not made major mistakes

I didn’t do
(do, make, commit)

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3
Q

eu am acceptat un volum mai mare de muncă decât puteam gestiona

A

I have accepted a higher volume of work than i could handle

…………….
I’ve taken on (took) more work than I could handle

accepted

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4
Q

timpi întârziați*, stres și dezechilibru profesional personal

A

late times, stress and personal-professional life imbalance

……
delayed times
personal-work

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5
Q

astfel* aș refuza ceea ce mă depășește*

A

thus I would refuse what is beyond me

…………

so

above me, too much, over me
……….
beneath me (sub mine, sub demnitatea mea)

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6
Q

am recunoscut* că am o problema

A

I recognized that I had a problem

……….
admitted, acknowledged, confessed

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7
Q

am discutat cu managerul meu pentru a prioritiza sarcinile și a delega unele responsabilități colegilor

A

I discussed with my manager to prioritize tasks and delegate some responsibilities to colleagues

assign (repartiza), tell which is important

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8
Q

am învățat să evaluez mai bine capacitatea* mea de lucru

A

I learned to better assess my work capacity

evaluate, measure, appreciate, estimate

ability

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9
Q

și să comunic mai eficient atunci când apar* astfel de situații

A

and to communicate more effectively when such situations arise
………….

occur, do arise, do occur, happen, appear, emerge

easily,, successfully, efficiently

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10
Q

toate acestea pentru* a menține* calitatea serviciilor oferite clienților

A

all this to maintain the quality of services offered to customers

……..

all this in order to…
preserve, keep, ensure, guarantee, sustain

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11
Q

exemplul 1: clientul a devenit foarte frustrat din cauza unei erori în calculul dobânzii pentru un credit

A

example 1: the customer became very frustrated because of an error in the calculation of interest for a loan

credit, mortgage

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12
Q

i am ascultat cu atenție problemele lui si am explicat cum a apărut* eroarea

A

I listened carefully to his problems and explained how the error appeared

occured, arisen, came, arose, happened, emerged

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13
Q

Am colaborat* cu departamentul back office pentru a corecta greșeala* și am oferit clientului o reducere* temporară a dobânzii pentru neplăcerile* cauzate

A

We worked with the back office to correct the mistake and offered the customer a temporary interest discount for the inconvenience caused

collaborated

error, bug, issue, fault, problem

a temporary reduction in interest rates

cut, discount, reduction, lowering, decrease

trouble, upset, damage, distress

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14
Q

acest incident* m- a învățat importanța comunicării clare și a empatiei in relațiile cu clienții asigurându mă* că pleacă mulțumiți

A

this incident taught me the importance of clear communication and empathy in customer relations ensuring they leave satisfied

episode, event, experience

in dealing with customers

making sure they

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15
Q

exemplul 2: un client care a venit să aplice pentru un credit* și am uitat să explic toate detaliile despre ratele dobânzii variabile*

A

example 2: a customer who came to apply for a loan and I forgot to explain all the details about variable interest rates

credit, mortgage
floating, flexible

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16
Q

când ulterior* clientul a realizat acest lucru a fost nemulțumit*

A

when the customer later realized this he was unhappy

—-» later, afterwards, finally, subsequently

—-» unhappy, dissatisfied, unsatisfied, not satisfied, not happy, discontent, upset, disappointed

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17
Q

am recunoscut* greșeala, m am întâlnit din nou cu clientul si am explicat în detaliu toate opțiunile disponibile

A

I recognized the mistake,I met with the client again and explained in detail all the available options

—»> admitted, acknowledged, recognised, recognized,

all options available

possible

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18
Q

am învățat să fiu mult mai* atentă* în comunicarea* cu clienții și Să mă asigur* că primesc toate informațiile necesare înainte de a semna un contract

A

I have learned to be much more careful in my communication with clients and to make sure I get all the necessary information before signing a contract

in communicating with customers

much more/more

attentive, thoughtful, considerate, focused
(atent, grijuliu, atent, concentrat)

ensure,

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19
Q

am implementat* o verificare* suplimentară* pentru a mă asigura* că toate detaliile sunt clar* comunicate

A

we have implemented an additional check to ensure that all details are clearly communicated

—»> implemented, applied, enforced, developed
—» check, verification, review

—»> additional, further, extra
—-» ensure, make sure, be sure

—»> clearly, fully, properly
(clar, complet, corect)

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20
Q

exemplul 3 :client care întâmpină dificultăți în completarea* formularului pentru un credit. era nervos și confuz

A

example 3: customer who has difficulties filling out the form for a loan. he was nervous and confused

fill in/out, completing, submitting

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21
Q

l am invitat să iau un loc i am oferit o cafea și am parcurs* împreună fiecare* secțiune* a formularului explicându i pe îndelete ce trebuie să facă

A

I invited him to take a seat and offered me a coffee and together we went(have gone) through each section of the form explaining to him at leisure what he had to do
—-» take a sit, sit down
—»> offered, treated me, served, poured
—»>you reviewed or examined every part of the form one by one.
—» each, one by one
—» went, reviewed, examined
—» section, part
—»application, questionnaire
—» at length (pe larg), at leisure (pe indelete, in timpul liber)

22
Q

clientul mi-a mulţumit pentru răbdare şi ajutor*

A

the client thanked me for my patience and help

—-»»help, assistance, support

23
Q

această experiență m-a învățat* cât de important este să ofer asistență personalizată și să construiești o relație de încredere cu clienții

A

this experience taught me how important it is to provide personalized support and build a trusting relationship with customers

—-»taught, learned, reminded
—»provide, offer, give, deliver, tailor support
—»help, support, assistance
—»personalised, personalized, customized, customised, individualized
–» a relationship of trust/confidence,
mutual trust

24
Q

a rezolva mai bine acest tip de probleme atunci când apar

A

to better solve/resolve these types of problems when they arise

better deal with this type of problem when it occurs

…….

occur, do arise, do occur, happen, appear, emerge

25
Q

astfel de situatii

A

such situations

26
Q

de a lungul timpului* am realizat că nu mai trebuie să preiau* un volum* atât de mare* de muncă

A

over time I realized that I no longer need to take on such a large volume of work

over time I’ve realized that I don’t have to take on so much work

volume, amount, quantity, burden of work

over the years

—»> take on, take over, handle, deal with, do so much, do as much, assume

27
Q

nu mai trebuie să preiau un volum atât de mare de muncă

A

I don’t have to take on so much work

I no longer have to take on such a large volume of work

—»> take on, take over, handle, deal with, do so much, do as much, assume

28
Q

a prelua, sa accepte

A

take on

take over

—»> take on, take over, handle, deal with, do so much, do as much, assume

29
Q

am luat legătura* cu departamentul back office

A

I contacted the back office department

made contact, reached, was in touch, called

30
Q

pentru ca acesta să fie mulțumit

A

for him to be satisfied

so that he may/might be satisfied
I offered him a discount to make him happy / so he’d be satisfied

31
Q

faza precontractuală

A

the pre-contractual phase
phase before de contract

32
Q

faza de oferire informații

A

the phase of giving information

33
Q

toate opțiunile pe care clientul trebuia să le aiba in vedere*

A

all the options the client had to consider
all the options that the customer should have considered (ar fi trebuit)

have taken into account, kept in mind, given consideration to

34
Q

m-am asigurat* ca nu uit anumite detalii pe drum

A

I made sure I didn’t forget certain details on the way

ensured
along the way

35
Q

thoughtful

A

grijuliu, atent

36
Q

considerate

A

atent, grijuliu

37
Q

această situație a dus la timp întârziați

A

this situation led to time delays

38
Q

nu voi accepta ceva Ce presupune a fi o povară

A

I will not accept something that is supposed to be a burden

39
Q

pentru a remedia problema

A

to remediate the problem

(ri mi di at)
to fix the problem

40
Q

pentru a remedia problema

A

to remediate the problem

(ri mi di at)
to fix the problem

41
Q

a oferit* clientului

A

offered the client

—-»>offered, provided, gave

42
Q

el are o eroare la un credit

A

he has an error on a credit
in

(to, at, for)

43
Q

pentru o perioadă temporară de timp

A

for a temporary period of time

44
Q

ca o modalitate de a redresa (indreptare) nemulțumirea

A

as a way of redressing the grievance

rectifying, straightening

dissatisfaction, discontent, straightening, straightening

45
Q

am introdus o verificare suplimentare care mi a permis să

A

I introduced an additional check that allowed me to

46
Q

ca fiecare detaliu este spus clientului

A

that every detail is told to the customer

said

47
Q

a parcurge restul formularului

A

go through the rest of the form

48
Q

volumul era mai mare decât puteam duce

A

the volume was more than I could handle

49
Q

în viitor mi am spus că nu o să mai preiau niciodată un astfel de volum

A

in the future I told myself that I would never take on such a volume again

50
Q

am învățat să mă evaluez mai bine

A

I learned to evaluate myself better

51
Q

totul ca să fie în slujba clienților, ei sa fie multumiti

A

everything to be at the service of the customers, so that they are satisfied

Interviu - intrebari (25 decks)

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