Troubleshoot Print Device Issues

Question 1

printer connectivity issues

Answer 1

• (device not found, offline/unavailable status)
  *error/code messages control panel

Question 2

Troubleshooting steps

Answer 2

• check cables/ internet connection/ components instatllation
• corrupt data print job
  *

Question 3

Print Feed Issues

Answer 3

mechinical

Question 4

paper jam

Answer 4

• Do not use force
• fuser, use levers to release
• repetitive, diagnose issue
  *

Question 5

Paper Feed Issues

Answer 5

not feeding multiple sheets, check proper size/grooves for feeding or pickup rollers

Question 6

Grinding Noise Issues

Answer 6

• indicates a problem with the toner cartridge,
  fuser, or other gears/rollers.
• components seated correctly/debris
• Inkjet: carraige.

Question 7

Laser

Print Quality Issues

Answer 7

faded: toner cartridge
blank: toner, image roller, driver
Black stripes /page: primary roller is dirty, toner needs shake, developer unit
Double/echo images—replace the drum/toner cartridge

Question 8

Inkjet Print Defects

Answer 8

Lines running through printouts indicate a dirty print head or blocked ink nozzle, which can usually be fixed by running a cleaning cycle.

Question 9

Dot Matrix Print Defects

Answer 9

Incorrect adjustment of the platen gap can cause faint printing (gap too wide) or smudging
(too narrow).

Question 10

laser printers and MFDs

finisher unit

Answer 10

including stapling the pages of a print job or punching binder holes in the sheets (configurations)

Question 11

Print Job Issues

Answer 11

O.S. or driver causes

Question 12

Windows Presentation Foundation (WPF) subsystem

Answer 12

display and print functions for compatible applications are usually handled by
print
job is formatted using the PDL and spooled in the logical printer’s spool folder within %SystemRoot%\System32\Spool\Printers.

Question 13

multiple prints pending

Answer 13

A data print job corruption, ink, offline etc.:
* go to window settings.
* Print spooler

Question 14

Garbled Print Issues

Answer 14

is one where the print device emits many pages with a few characters on each or many blank pages.

Question 15

Garbled Print Issues
A garbled print is one where the print device emits many pages with a few
characters on each or many blank pages. This typically occurs because of a fault
in rendering the print job somewhere in the path between the application, printer
driver, page description language, and print device. To discount a transitory error,
cancel the print job, clear the print queue, cycle the power on the printer (leaving it
off for 30 seconds to clear the memory), and try to print again.
Use the OS to print a test page. If the test page prints successfully, then the problem
is related to the print function of a particular application. Try printing a different file
from the same application; if this works, then you know that the problem is specific
to a particular file. If the test page does not print, try using the printer’s control
panel to print a test page directly from the device. If this works, there is some sort
of communication problem between the print device and Windows.
If the problem persists, update the printer driver, and check that the printer is set to
use a PDL (PCL or PostScript) that is supported by the source application.
If the characters in a document are different from those expected or if strange
characters appear in an otherwise normal print, check that fonts specified in the
document are available on the PC and/or printer. The software application should
indicate whether the specified font is available or whether it is substituting it for the
nearest match.