Troubleshoot Mobile Device Issues

Question 1

Battery lifespan

Answer 1

• Never fully at 100%
• Never discharged fully
• check an app over usage

Question 2

Swollen battery

Answer 2

• touchpad swollen
• swollen mobile
• disposal instructions
• Circuit issues

Question 3

Battery troubleshooting

Answer 3

• check outlet
• adapter
• improper placement
• motherboard circuitry
• old battery

Question 4

liquid damage

Answer 4

• take apart to dry
• battery may need replacing
• Screen shows liquid

Question 5

damage external ports

Answer 5

• improper insertion of connector
• improper disconect of connector

Question 6

Screen and Calibration Issues

Answer 6

how to isolate a problem to a particular component:
* graphics adapter
* display panel
* backlight
* digitizer
* video card

Question 7

Cursor Drift/Touch Calibration Issues

Answer 7

• Install up-to-date drivers and configure input options to suit the user.
• Fn key to disable the touchpad.
• too many open apps or badly written apps that hog memory or other resources. soft reset.

Question 8

Connectivity Issues

Answer 8

• Verify that the adapter is enabled, airplane mode
• radio is not disabled
• check that the antenna connector has not been dislodged or wrongly connected.
• Wi-Fi analyzer to measure the signal strength

Question 9

Malware Issues

Answer 9

• won’t shut down
• excessive power drain and high resource utilization, potentially leading to overheating problems.
• reaching the data transmission overlimit unexpectedly.
• may try to use the camera or microphone to record activity. (check camera LED is not activated).

Question 10

Overheating

Answer 10

• placement of device
• dust/dirt
• apps
• malware