training

Question 1

training

Answer 1

increases skills
increases knowledge
changes peoples attitudes/raises awareness e.g. customer service

Question 2

introduction training

Answer 2

is an introduction given to a new employee explaining the firms activates customs and procedures introducing them to fellow workers

Question 3

on the job training

Answer 3

occurs by watching a more experienced worker doing the job

Question 4

off the job training

Answer 4

involves being trained away from the workplace usually by specialist trainers

Question 5

advantages of introduction

Answer 5

helps employee settle into their new job

workers are less likely to make misatkes

Question 6

disadvanatges

Answer 6

time consuming
wages have to be paid but no work is being done
delays start of employee commencing their job

Question 7

advantages on the job

Answer 7

it is training to the specific needs of the business
its cost effective
ensures there is some production from the worker whilst they are training

Question 8

disadvantages

Answer 8

the trainer will not be as productive as usual because they are showing the trainee what to do

the trainee may pick up bad habits from the trainer

Question 9

advantages off the job

Answer 9

a broad range of skills can be taught using this technique
if these courses are taught in the evening after work they are cheaper for the business
employees may be taught a variety of skills

Question 10

disadvantages

Answer 10

expensive

wages are paid but no work is being done

the additional qualifications mean it is easier for the employee to leave and find another job