Communication methods

Question 1

verbal communication

Answer 1

involve the sender of the message speaking to the receiver

Question 2

written communication

Answer 2

includes letter and notices/ posters but increasingly involve the use of technology

Question 3

visual communication

Answer 3

include methods such as diagrams, charts and videos

Question 4

factors to consider when choosing the appropriate communication method

Answer 4

speed
cost
message details
leadership style
the receiver
importance of a written record
importance of feedback

Question 5

verbal communication methods

Answer 5

1. )one to one talks/meetings between the receiver and sender
2. )telephone conversations
3. )video conferencing
4. )meetings and team briefings which could involve few to many people

Question 6

advantages verbal

Answer 6

1. )information can be given out quickly

2. )there is opportunity for immediate feedback and two way communication

Question 7

disadvantages verbal

Answer 7

1. ) in a big meeting there is no way of telling weather everyone has understood or is listening to the message
2. ) it can take longer to use verbal methods when feedback occurs than to use a written form of communication
3. ) when a permanent record of a message is needed like a warning to a worker this method is inappropriate

Question 8

written communication methods

Answer 8

business letters
memos
reports faxes
text messages
notices pinned on board

Question 9

advantages written

Answer 9

1. )there is hard evidence of the message which can be referred to in the future
2. ) it is essential for certain messages involving complicated details which may be misunderstood if for example a telephone call was made.
3. ) a written message can be copied and sent to many people

Question 10

disadvantages written

Answer 10

1. ) direct feedback is not always possible unless electronic communication is used.
2. ) it is not easy to check that the message has been received and acted upon as with verbal messages
3. ) the languages used can be difficult for some readers to understand

Question 11

visual communication methods

Answer 11

films, videos Microsoft PowerPoint displays
posters
charts and diagrams
photographs and cartoons

Question 12

advantages visual

Answer 12

1. ) these methods can present information om an appealing and attractive way
2. )they can be used to make a written message clearer by adding a chart or diagram

Question 13

disadvantages

Answer 13

1. ) there is no feedback and the sender of the message may need to use other forms of communication to check if that message is understood
2. ) charts and graphs are difficult for some people to interpret