Internal and external communication

Question 1

Communication

Answer 1

is the transferring of a message from the sender to the receiver who understands the message.

Question 2

message

Answer 2

is the information or instructions being passed by the sender to the receiver

Question 3

why is effective communication necessary

Answer 3

the message being or information being sent is received, understood and acted upon in the way intended. If not then communication which is not effective can have serious consequences

Question 4

internal communication

Answer 4

this is between members of the same organization

Question 5

examples internal

Answer 5

1. ) please do not smoke in this area
2. ) how many hours did you work last week
3. ) there will be a fire drill at 11:00
4. ) no entry without a mask
5. ) the printer is not working

Question 6

external communication

Answer 6

is between one organization and other organizations or individuals like customers

Question 7

examples external

Answer 7

1. )orders for goods from suppliers
2. ) sending information to customers about prices and delivery times
3. ) advertisings goods or services
4. )asking customers to pay bills on time
5. ) a finance manager writes a letter to the tax office asking how much tax must be paid this year

Question 8

why external communication works well

Answer 8

it is very important to the image and efficiency of a business. It helps promote the business increase its recognition, positively shape the public’s perception of the business and ultimately drive more sales