Telephone Encounter

Question 1

What is an Encounter on the fly?

Answer 1

Creating an encounter to add documentation for a patient
who is not on your clinic schedule today.

Question 2

Where would you find a telephone encounter or any other encounter?

Answer 2

Hyperspace toolbar

Question 3

How do you document a phone encounter?

Answer 3

Incoming call, patient name,

Question 4

Where will you find patients new added number?

Answer 4

Storyboard (hover)

Question 5

The reason for call is similar to what in the visit info section?

Answer 5

Chief complaint

Question 6

What does the Seach field in the storyboard do?

Answer 6

Looks up info in the chart that you need

Question 7

Before sending the telephone encounter to the pcp, what should you do?

Answer 7

Search the chart for any additional info

Question 8

When you create a telephone encounter and document in there what else do you need to do as far as documentation goes?

Answer 8

create a note on the telephone encounter

Question 9

Will notes be shared with patients via the portal?

Answer 9

Yes, In compliance with the 21st Century Cures Act, all clinical
notes will be shared with the patient via the portal by default.

Question 10

Can clinicians block notes from being shared for certain instances?

Answer 10

Yes

Question 11

Hoe can you create a smartphrase in the notes section?

Answer 11

Highlight the phrase you want, click the + button on the smart tools tool bar

Question 12

How should you name your smartphrases?

Answer 12

Put your initials and then the name of the smartphrase

Question 13

Other key features in smartphrase composer?

Answer 13

Name, description, sharing

Question 14

What do you need to put infront of a smartphrase to populate the smartphrase?

Answer 14

. and then type what your smartphrase is called: Example: .cfadvise

Question 15

Where do you go to if a patient ask to refill their medication prescription for telephone call?

Answer 15

Medication management. Make sure to click load meds to see all meds.

Question 16

If you choose a refill request with your telephone encounter what do you need to click when routing?

Answer 16

Route as RX auth

Question 17

When should telephone encounters be closed and signed?

Answer 17

Telephone encounters should only be closed when all
documentation and follow-up is complete. The last person to access the telephone encounter and complete the final
follow-up or documentation should sign the encounter.

Question 18

When should you sign a telephone encounter?

Answer 18

When you are the last person to complete documentation. If any
follow-up is needed, by yourself or another individual, close the
encounter without signing to keep the encounter open for later.