Telephone Encounter Flashcards
What is an Encounter on the fly?
Creating an encounter to add documentation for a patient
who is not on your clinic schedule today.
Where would you find a telephone encounter or any other encounter?
Hyperspace toolbar
How do you document a phone encounter?
Incoming call, patient name,
Where will you find patients new added number?
Storyboard (hover)
The reason for call is similar to what in the visit info section?
Chief complaint
What does the Seach field in the storyboard do?
Looks up info in the chart that you need
Before sending the telephone encounter to the pcp, what should you do?
Search the chart for any additional info
When you create a telephone encounter and document in there what else do you need to do as far as documentation goes?
create a note on the telephone encounter
Will notes be shared with patients via the portal?
Yes, In compliance with the 21st Century Cures Act, all clinical
notes will be shared with the patient via the portal by default.
Can clinicians block notes from being shared for certain instances?
Yes
Hoe can you create a smartphrase in the notes section?
Highlight the phrase you want, click the + button on the smart tools tool bar
How should you name your smartphrases?
Put your initials and then the name of the smartphrase
Other key features in smartphrase composer?
Name, description, sharing
What do you need to put infront of a smartphrase to populate the smartphrase?
. and then type what your smartphrase is called: Example: .cfadvise
Where do you go to if a patient ask to refill their medication prescription for telephone call?
Medication management. Make sure to click load meds to see all meds.
If you choose a refill request with your telephone encounter what do you need to click when routing?
Route as RX auth
When should telephone encounters be closed and signed?
Telephone encounters should only be closed when all
documentation and follow-up is complete. The last person to access the telephone encounter and complete the final
follow-up or documentation should sign the encounter.
When should you sign a telephone encounter?
When you are the last person to complete documentation. If any
follow-up is needed, by yourself or another individual, close the
encounter without signing to keep the encounter open for later.
