InBasket

Question 1

What is the purpose of inbasket?

Answer 1

secure messaging system within Epic that
allows caregivers to communicate information regarding patients.

Question 2

When will folders in in-basket appear? What are some information the folders give you?

Answer 2

Folders will only appear when you have a message of
that type. Bold folders indicate that they contain at least one unread
message and the number in parentheses indicates how many new messages
you have.

Question 3

What type of message is not part of the patient’s record?

Answer 3

staff message

Question 4

What are some things that staff message contains?

Answer 4

related messages, such as downtime, upgrades, or coding questions

Question 5

Where do new pt messages go?

Answer 5

MyAdvocateAurora patient portal

Question 6

What is pools?

Answer 6

Pools in Epic are a way to communicate and share work amongst
a group of people who work in the same location or have similar job
functions. Individuals can take responsibility

Question 7

What is the search function

Answer 7

look for messages that you may have removed and
now want to go back and retrieve.

Question 8

What is attach?

Answer 8

grant access to your In Basket to another user who
may be covering for you.

Question 9

What is out of contact

Answer 9

it allows a covering clinician to
have access to their messages only for a specified period of time.

Question 10

What is preference?

Answer 10

allows you to change the formatting of your In Basket and
personalize your view.

Question 11

What is quick actions?

Answer 11

feature that allows you to save a set of actions
that you often take for a specific message type. We won’t be addressing this
in today’s lesson.

Question 12

How does Result Note Folder Work?

Answer 12

Providers receive
results of tests that they ordered, then create a result note to send to
the nurse with instructions or comments.

Question 13

What kind of encounter can you do to address results to a patient?

Answer 13

Telephone encounter

Question 14

When you finished everything for a message what do you need to do to get rid of it in the in-basket?

Answer 14

done it

Question 15

What does the patient call folder consist of?

Answer 15

When a patient calls the clinic for advice, the recipient of the call creates a telephone
encounter, like we did earlier for Nadir. If further follow-up is needed, these
messages are routed to another user or a pool of users.

Question 16

What is an indicator that a message is a pool message?

Answer 16

The question mark and baton icon on the left side indicates that these
are pool messages. If there is no question mark or baton, it is a message directly sent to you.

Question 17

What should you do if you are working on a message in a pool?

Answer 17

Take responsibility

Question 18

When you take a baton what will it change to?

Answer 18

The baton will go from a baton with a negative to a baton with a positive

Question 19

What can you do to see who is taking responsibility for a baton?

Answer 19

Hover over the baton

Question 20

What do you do if you can’t complete the work for the message?

Answer 20

On the tool bar click put back or click on your plus baton to put it back so someone else can take responsibility for that message

Question 21

Can you done a message if you know that the provider will respond back to it?

Answer 21

Yes, because when the provider responds back, you will get an inbasket message

Question 22

What is another way to see some of your in-basket messages

Answer 22

Schedule screen on the right there are card view

Question 23

Does card view have all in-basket messages?

Answer 23

No

Question 24

Where do RX request messages come from?

Answer 24

MyAdvocateAurora portal, from a retail pharmacy, or from the patient calling
the clinic to make the request.

Question 25

What is an indicator that a refill has been approved?

Answer 25

RX request has all green check marks for that medication

Question 26

How can you indicate that you’ve completed the necessary follow up
and remove messages from your In Basket?

Answer 26

Marking them as Done

Question 27

What is message responsibility? How can you tell if you have it?

Answer 27

Message responsibility is the assigning of a particular person or
pool to complete a task. If you are assigned responsibility, an
icon of a green ball appears next to the message.

Question 28

What is a result note? Why is it useful?

Answer 28

Result notes are notes attached to a particular result, allowing
you to communicate with other clinical staff members regarding
follow-up or other actions that can be taken. It is also filed to the
patient’s chart, helpful for recording comments that can be
viewed later

Question 29

Review: Which sections of the navigator need to be marked as reviewed? There are 5

Answer 29

Smoking status, allergies, med rec, history, problem list

Question 30

Review: How can you edit the information that you see on your schedule?

Answer 30

Select a schedule under the My Schedule section and click the gears icon or right click and select properties.

Question 31

How can you change the reports that you see for patients on your schedule?

Answer 31

Within your report pane, use the search field to look at something once or use the wrench to add the report permanently.