Task Analysis & User Flows

Question 1

What is a user flow?

Answer 1

A diagram or map of pages a visitor must interact with to complete a task or achieve a goal on a given website or application.

Question 2

Why should you create user flows?

Answer 2

1. Helps designers avoid a common mistake in product development - too much focus on individual pages and interactions within an app.
2. One of the best tools for discovering what pages or screens of an app are needed before you begin the information architecture phase of your project.

Question 3

What is a task analysis?

Answer 3

A simple process that helps UX designers determine what tasks are required to complete a goal, usually in the context of a persona.

Question 4

What is the goal of optimizing your task analysis?

Answer 4

Your goal with optimization should be to consolidate the list to as few and simple steps as possible while sill meeting the needs of your persona.

Question 5

What is a task flow?

Answer 5

Represents a singular set of steps taken to complete a specific action.

Question 6

Do task flows branch out into different paths?

Answer 6

No. A user flow does. A user flow can start off looking similar to a task flow but often reveals non-linear ways of how a user accomplishes their goal.

Question 7

Which of the following is a process that helps designers determine what a persona is required to do in order to achieve a user goal?

a. Task analysis
b. Needs analysis
c. Usability forecast
d. SWOT analysis

Answer 7

a. Task analysis

Question 8

In preparation for a task analysis, you’ve made a list of questions based on your persona that you intend to answer. What’s the name of this technique?

Answer 8

Information gathering

Question 9

Why is the “flow” part of a user flow important?

Answer 9

It follows a user’s progress throughout a succession of screens