4.4 Usability Test Script

Question 1

What is a usability test script?

Answer 1

An outline of what you plan to say and communicate to your test participant

Question 2

What are the benefits of a test script?

Answer 2

Provides structure to the conversation so the facilitator doesn’t forget any critical information

Keeps tests consistent. This is critical so that researchers can compare results across multiple tests.

Allows for multiple facilitators. When working in a team of researchers, a script can ensure consistency in the participant experience (since all of the researchers are reading the same introduction and questions in the same order, and so on).

Enables Remote and/or Third Party Facilitators. A script enables third-party facilitators to complete usability tests for your project.