System Types by Activity

Question 1

What are the categories of IT Systems by Activity from highest to lowest level of support to management?

Answer 1

1) . Decision and Executive Support Systems (DSS & ESS)
2) Management information systems (MIS)
3) Operations Systems

Question 2

DSS maps to what type of focus?

Answer 2

Strategic management

Question 3

MIS maps to what type of focus?

Answer 3

Tactical management

Question 4

Operation systems map to what type of focus?

Answer 4

Operational management

Question 5

What do Operational, Transaction, Processing, Systems (TPS), do?

Answer 5

Purchasing of goods and services, manufacturing activities, sales to customers, cash collections, payroll

Financial and non-financial transactions
- Non-financial (placing orders, accepting orders

Question 6

What is a knowledge management system?

Answer 6

Knowledge base provides means to collect, organize, and develop relations among information

Question 7

What does an MIS do?

Answer 7

compare planning information, data outcomes:

• Present in a period management report
• Summary report, variance reports, exception reports

Question 8

What is an AIS

Answer 8

Subset of an MIS

Question 9

What is DSS?

Answer 9

Support mid-and upper level management

Tasks: Manage non-routine problems and long-range planning

Two types:
- Data driven: Process large amounts of data and find relationships and pattens

Model driven- forecast outcomes, model-driven analytics

Question 10

What is GSS?

Answer 10

Facilitate group collaboration

Question 11

What is ESS and SSS?

Answer 11

Support forecasting, long-range, strategic decisions

Greater use of external data

Ad hoc- for a specific purpose (monitoring competitor pricing)