Security procedures Flashcards
Procedure if a PAX boards the wrong flight:
- No.1 informs the CAP and dispatcher
- PAX is identified
- PAX collects their belongings and is escorted back to the terminal
- CC check 3 rows in front and 3 rows behind - All PAX in these rows must identify their luggage
- CC confirm head count is correct
- No.1 informs CAP procedure is complete
Baggage identification/reconciliation procedure:
- Ground staff will remove bags from the hold and place them on the ramp
- When instructed by CAP, No.1 will ask the last 3 rows to disembark, identify their bags, and re-enter
- Once these PAX have boarded, the No.1 will ask the next 3 rows to follow this procedure
- Process continues until all PAX will checked in baggage have identified their luggage
- No.1 informs the CAP procedure is complete
Who may be granted access to the FD jumpseats?
- Regulatory inspectors
- Ryanair personnel
If the kill switch is INOP, how do we used the FD door?
Using the deadbolt:
- Flight crew will remove the key from the tech log book and pass it to the No.1
FD emergency access panel procedure for emergency or FD incap:
- Attempt to contact FD via all interphones
- If there is no response the No.1 will enter the emergency access code + ENT (amber light will illuminate)
- If correct code is entered the FD will be alerted
- Flight crew will deny access to the FD and establish communication via interphone
- If the flight crew does not deny access the door will unlock after 30 seconds and remain unlocked for 5 seconds
When must a security search be completed?
- When the a/c arrives from a 3rd world country
- When the a/c arrives from outside CPSRA
- If unauthorised persons have had access to the a/c
What are the 3 bomb threat levels?
Red
Amber
Green
What is described as a red bomb threat?
Specific warning - identification of a specific target or the caller has positively identified themselves/organisation, judged credible
What is described as a amber bomb threat?
Warning can be related to one or more targets, doubt about its credibility and effectiveness of existing countermeasures
What is described as a green bomb threat?
Warning may not identity a target/targets, lacks credibility
If a credible threat is received when on the ground taxiing:
- No.1 picks up interphone: “Cabin to flight deck, No.1 standing by.”
- No.2 picks up interphone: “Cabin to flight deck, No.2 standing by.” All aircrew briefed on NITS
- CAP will taxi a/c to instructed area by ATC
- CAP will make PA
- On CAP’s command, disembark PAX - steps used where possible
- CC check assigned areas for PAX, aircrew will then disembark and await further instructions
Written warning received in cabin during flight:
- No.1 will call FD and confirm:
a) If anything was found during security check prior to boarding
b) If anything was found on-board during the flight - A photo of the written threat shall be taken on the VPOS
- The message should be placed in a sick bag + avoid touching
- CAP will confirm further course of action
Verbal warning received in cabin during flight:
- No.1 will call FD and confirm:
a) Is the PAX threatening the safety of the a/c, CC or PAX?
b) Does the PAX claim to have a weapon or device?
c) Does the PAX appear credible, give plausible info or make specific demands?
d) Has the PAX been previously non-disruptive during the flight?
e) Does the PAX appear to be under the influence?
Threat notification from ATC during the flight:
- No.1 picks up interphone: “Cabin to flight deck, No.1 standing by.”
- All crew briefed on NITS
- CAP will make PA
- CC await further instructions
When do you conduct a sterile search?
When instructed by the CAP
Sterile search procedure:
- No.1 stands at the FWD and is the OBSERVER
- No.4 stands between the STERILE and UNSTERILE area and is the BARRIER
- No.2 and No.3 are the SEARCHERS
- Begin the search at the rear galley and toilets - bottom to top, left to right
- Move the last 3 rows of PAX and baggage to the FWD
- No.4 moves to row 30, while No.2 and No.3 search the area
- If nothing is found the area is now STERILE
- All baggage to be checked by the BARRIER before PAX return
- Repeat at every 3 rows
- Flight crew will search the FD
- Each CC searches another CC’s luggage
- Kept FD informed of findings
What is the procedure if a SUSPICIOUS object is found during a search:
- DO NOT TOUCH, ask PAX to identify it
- If not identified inform the No.1 and FD and treat as SUSPICIOUS
- Give a detailed description (size, colour, markings etc)
- If possible a photo should be taken and given to the FD - if not a diagram should be given
- If possible move PAX away from the area
- Await instructions from CAP
- Continue with the search
Preparation of the least risk bomb location:
- Disarm slide
- Remove safety equipment
- Empty 2 trolleys and lay them flat on the floor against the R2 door
- Pad the area with cushions and other soft materials to the height of the window
- Place object against the window
- Cover with a plastic bag to keep dry
- Cover with dampened material
- Continue to pad with cushions until it reaches the ceiling
9 . Move last 6 rows of PAX - Put 4 PAX in a row if necessary
- No.3 and No.2 sit behind the last row of PAX
What should CC DO during a hijack situation?
- Warn the FD: “A passenger demands to speak to the captain”
- Obey orders
- Only one CC to approach the hijacker
- Close and lock bars
- Be observant
- Negotiate patiently
- Follow 9 point plan
What’s included in the ‘9 Point Plan’?
- Remain seated in positions
- Keep aisles clear
- Serve PAX with trays
- Keep PAX under control
- Keep PAX movement to a minimum
- Make mental note of PAX movement
- Collect info
- Be prepared to evacuate
- Review emergency procedures
What should CC NOT DO in a hijack situation?
- Antagonise or argue
- Make hijacker feel concerned
- Talk down or appear smart
- Refer to insanity or mental disorders
- Give alcohol unless demanded
- Make sudden movements
- Try to disarm hijacker
- Suggest a course of action
CC relationship with PAX during a hijack situation:
- Keep the PAX as quiet and comfortable as possible
- Speak to PAX and try to allay their fears
- Pay particular attention to the old, sick and mothers with children
