Security procedures

Question 1

Procedure if a PAX boards the wrong flight:

Answer 1

1. No.1 informs the CAP and dispatcher
2. PAX is identified
3. PAX collects their belongings and is escorted back to the terminal
4. CC check 3 rows in front and 3 rows behind - All PAX in these rows must identify their luggage
5. CC confirm head count is correct
6. No.1 informs CAP procedure is complete

Question 2

Baggage identification/reconciliation procedure:

Answer 2

1. Ground staff will remove bags from the hold and place them on the ramp
2. When instructed by CAP, No.1 will ask the last 3 rows to disembark, identify their bags, and re-enter
3. Once these PAX have boarded, the No.1 will ask the next 3 rows to follow this procedure
4. Process continues until all PAX will checked in baggage have identified their luggage
5. No.1 informs the CAP procedure is complete

Question 3

Who may be granted access to the FD jumpseats?

Answer 3

• Regulatory inspectors
• Ryanair personnel

Question 4

If the kill switch is INOP, how do we used the FD door?

Answer 4

Using the deadbolt:
- Flight crew will remove the key from the tech log book and pass it to the No.1

Question 5

FD emergency access panel procedure for emergency or FD incap:

Answer 5

1. Attempt to contact FD via all interphones
2. If there is no response the No.1 will enter the emergency access code + ENT (amber light will illuminate)
3. If correct code is entered the FD will be alerted
4. Flight crew will deny access to the FD and establish communication via interphone
5. If the flight crew does not deny access the door will unlock after 30 seconds and remain unlocked for 5 seconds

Question 6

When must a security search be completed?

Answer 6

• When the a/c arrives from a 3rd world country
• When the a/c arrives from outside CPSRA
• If unauthorised persons have had access to the a/c

Question 7

What are the 3 bomb threat levels?

Answer 7

Red
Amber
Green

Question 8

What is described as a red bomb threat?

Answer 8

Specific warning - identification of a specific target or the caller has positively identified themselves/organisation, judged credible

Question 9

What is described as a amber bomb threat?

Answer 9

Warning can be related to one or more targets, doubt about its credibility and effectiveness of existing countermeasures

Question 10

What is described as a green bomb threat?

Answer 10

Warning may not identity a target/targets, lacks credibility

Question 11

If a credible threat is received when on the ground taxiing:

Answer 11

1. No.1 picks up interphone: “Cabin to flight deck, No.1 standing by.”
2. No.2 picks up interphone: “Cabin to flight deck, No.2 standing by.” All aircrew briefed on NITS
3. CAP will taxi a/c to instructed area by ATC
4. CAP will make PA
5. On CAP’s command, disembark PAX - steps used where possible
6. CC check assigned areas for PAX, aircrew will then disembark and await further instructions

Question 12

Written warning received in cabin during flight:

Answer 12

1. No.1 will call FD and confirm:
   a) If anything was found during security check prior to boarding
   b) If anything was found on-board during the flight
2. A photo of the written threat shall be taken on the VPOS
3. The message should be placed in a sick bag + avoid touching
4. CAP will confirm further course of action

Question 13

Verbal warning received in cabin during flight:

Answer 13

1. No.1 will call FD and confirm:
   a) Is the PAX threatening the safety of the a/c, CC or PAX?
   b) Does the PAX claim to have a weapon or device?
   c) Does the PAX appear credible, give plausible info or make specific demands?
   d) Has the PAX been previously non-disruptive during the flight?
   e) Does the PAX appear to be under the influence?

Question 14

Threat notification from ATC during the flight:

Answer 14

1. No.1 picks up interphone: “Cabin to flight deck, No.1 standing by.”
2. All crew briefed on NITS
3. CAP will make PA
4. CC await further instructions

Question 15

When do you conduct a sterile search?

Answer 15

When instructed by the CAP

Question 16

Sterile search procedure:

Answer 16

1. No.1 stands at the FWD and is the OBSERVER
2. No.4 stands between the STERILE and UNSTERILE area and is the BARRIER
3. No.2 and No.3 are the SEARCHERS
4. Begin the search at the rear galley and toilets - bottom to top, left to right
5. Move the last 3 rows of PAX and baggage to the FWD
6. No.4 moves to row 30, while No.2 and No.3 search the area
7. If nothing is found the area is now STERILE
8. All baggage to be checked by the BARRIER before PAX return
9. Repeat at every 3 rows
10. Flight crew will search the FD
11. Each CC searches another CC’s luggage
12. Kept FD informed of findings

Question 17

What is the procedure if a SUSPICIOUS object is found during a search:

Answer 17

1. DO NOT TOUCH, ask PAX to identify it
2. If not identified inform the No.1 and FD and treat as SUSPICIOUS
3. Give a detailed description (size, colour, markings etc)
4. If possible a photo should be taken and given to the FD - if not a diagram should be given
5. If possible move PAX away from the area
6. Await instructions from CAP
7. Continue with the search

Question 18

Preparation of the least risk bomb location:

Answer 18

1. Disarm slide
2. Remove safety equipment
3. Empty 2 trolleys and lay them flat on the floor against the R2 door
4. Pad the area with cushions and other soft materials to the height of the window
5. Place object against the window
6. Cover with a plastic bag to keep dry
7. Cover with dampened material
8. Continue to pad with cushions until it reaches the ceiling
   9 . Move last 6 rows of PAX
9. Put 4 PAX in a row if necessary
10. No.3 and No.2 sit behind the last row of PAX

Question 19

What should CC DO during a hijack situation?

Answer 19

• Warn the FD: “A passenger demands to speak to the captain”
• Obey orders
• Only one CC to approach the hijacker
• Close and lock bars
• Be observant
• Negotiate patiently
• Follow 9 point plan

Question 20

What’s included in the ‘9 Point Plan’?

Answer 20

1. Remain seated in positions
2. Keep aisles clear
3. Serve PAX with trays
4. Keep PAX under control
5. Keep PAX movement to a minimum
6. Make mental note of PAX movement
7. Collect info
8. Be prepared to evacuate
9. Review emergency procedures

Question 21

What should CC NOT DO in a hijack situation?

Answer 21

• Antagonise or argue
• Make hijacker feel concerned
• Talk down or appear smart
• Refer to insanity or mental disorders
• Give alcohol unless demanded
• Make sudden movements
• Try to disarm hijacker
• Suggest a course of action

Question 22

CC relationship with PAX during a hijack situation:

Answer 22

1. Keep the PAX as quiet and comfortable as possible
2. Speak to PAX and try to allay their fears
3. Pay particular attention to the old, sick and mothers with children