Customer service Flashcards
What is the check-in policy?
- Free from 48-2 hours before departure
- Available 60 days before departure when purchasing a reserved seat
What is the baggage policy for priority boarding passengers?
Allowed one small bag as well as one 10kg cabin bag - free of charge.
What is the baggage policy for non-priority boarding passengers?
Allowed one small bag.
If they wish to purchase an additional 10kg cabin bag, this can be done when booking online (can also be added at the bag-drop desk for an additional fee). This bag must be checked in at the bag-drop desk, before security.
What other bags are allowed in the cabin?
Duty free purchases
5kg baby bag may be carried - free of charge
What is the policy for check-in baggage?
Each passenger may purchase three 20kg checked bags.
These may be purchased when booking online or added to the booking up to 2 hours before departure.
Passengers may check-in sporting and musical equipment as hold luggage, providing it does not exceed 20kg (30kg for bikes).
What is the VISA check policy?
Passengers can go to the VISA check or bag-drop up to 40 mins prior to departure and have their documents stamped before security.
What are the four types of passenger bookings?
- Plus
- Flexi Plus
- Group travel
- Family Plus
What are the benefits of Plus booking?
- 20kg check-in bag
- Free airport check-in
- Reserved standard seat
What are the benefits of Flexi Plus booking?
- Priority boarding
- Any reserved seat
- Fast track through security
- 20kg check-in bag
- Flexible ticket (-1/+1 day)
What are the benefits of group travel booking?
- Check-in 60 says before departure
- Assigned seats
What us the process of completing a group travel booking?
- Quote given within 24 hours of request
- Contacted by phone call
- All names must be given no less than 14 days before departure
What are the benefits of Family Plus booking?
- Two 20kg bags (50% off second bag)
- 50% off priority boarding
- 10kg check-in bag per passenger
- Free seats for kids