Passenger handling during an evacuation

Question 1

What 3 points should you follow when directing an evacuation?

Answer 1

• CC should stand in assist space as to not impede the flow of passengers.
• Aim to establish a rate of one person per second - If a person refuses to move use whatever force necessary to commit them to do so.
• Do NOT stop an evacuation for a pileup at the base of the slide - this will resolve itself

Question 2

What’s the ideal time for an a/c to be fully evacuated?

Answer 2

90 seconds

Question 3

What are the two types of panic passengers may experience in an emergency situation?

Answer 3

Positive and negative panic

Question 4

What is meant by positive panic?

Answer 4

Passengers shouting screaming and rushing - making it difficult to brief them

Question 5

What is meant by negative panic?

Answer 5

Passengers taking little action, sitting dazed etc.

Question 6

What should you do if a CC member becomes hysterical in an emergency situation?

Answer 6

Try and calm them gently, but firmly.
Remove them from the sight of any passengers.

Question 7

What type of commands should you avoid during an evacuation?

Answer 7

Negative commands; “DON’T STAY SEATED”
Scare phrases; “FIRE” or “WE’VE CRASHED”

Question 8

What general evacuation commands can be used at any location at any time?

Answer 8

“COME THIS WAY!”
“MOVE FASTER!”
“OPEN YOUR SEATBELTS AND GET OUT!”
“LEAVE EVERYTHING BEHIND!”
“KEEP MOVING!”

Question 9

What evacuation commands can be used when the slide is inflated on land?

Answer 9

“JUMP AND SLIDE!”
“STAY ON YOUR FEET!”

Question 10

What evacuation commands can be used at the over-wing exits on land?

Answer 10

“LEG, SHOULDER, LEG!”
“SLIDE OFF THE WING!”

Question 11

What evacuation commands can be used at the over-wing exits during a ditching?

Answer 11

“LEG, SHOULDER, LEG!”
“INFLATE LIFE JACKET OUTSIDE!”
“HOLD THE ROPE!”

Question 12

What evacuation commands can be used when an exit is unusable?

Answer 12

“EXIT BLOCKED!”
“NO SLIDE!”
“GO THAT WAY!”

Question 13

What evacuation commands can be used during an evacuation while boarding?

Answer 13

“STOP! GO BACK!”

Question 14

What evacuation commands can be used at the front doors, during a ditching?

Answer 14

“COME THIS WAY! KEEP MOVING! JUMP!”

Question 15

What evacuation commands can be used at the rear doors, during a ditching?

Answer 15

“STOP! GO BACL! GO TO THE OVER-WING EXIT!”

Question 16

What evacuation commands can be used when the slide inflates and then deflates?

Answer 16

“SIT AND SLIDE!”

Question 17

What evacuation commands can be used on an aircraft with single lane slides?

Answer 17

“ONE BY ONE!”

Question 18

What evacuation commands can be used on an aircraft with dual lane slides?

Answer 18

“TWO BY TWO!”
“FORM TWO LINES!”