Resource Management Knowledge Area Flashcards
Maslow’s Hierarchy of Needs
people can only ascend to a higher level after fulfilling each of the lower levels; the 5 levels are Physiological (food/water/shelter), Safety (security, stability, freedom from harm), Social (friends, family, love), Esteem (self-respect, self confidence), Self-Actualization (optimal performance, growth, learning)
Herzberg’s Hygiene Theory
certain factors in the workplace cause job satisfaction, while a separate set of factors could cause dissatisfaction; hygiene factors (status, job security, salary and fringe benefits) do no cause satisfaction, but if they are missing it could cause dissatisfaction
McClelland’s Theory of Needs
people are motivated by either (1) achievement, (2) affiliation or (3) power and are managed accordingly
McGregor’s Theory of X -Y
Theory X managers (authoritarian) believe people dislike work and employees must be watched closely. Theory Y managers (participatory) believe people are self-motivated and can be trusted to work hard on their own
Expectancy Theory
employees are motivated by the expectation of realistic positive outcomes and related rewards; they remain motivated as long as rewards meet expectations
Responsibility Assignment Matrix (RAM)
a grid showing the relationship between work packages and team members
RACI Chart
Responsible (does the work), Accountable (ensures the work is done), Consult (input required from SME), Input (updated on status); a type of RAM
What are the forms of power?
Formal/Legitimate - power based on title/position Expert Reward Referent Punishment/Penalty
Conflict Resolution Methods
Collaborating/Problem Solving Compromising/Reconciling Forcing/Directing Smoothing/Accommodating Withdrawal/Avoiding
Team Development (Tuckman Ladder)
Forming Storming Norming Performing Adjourning
Inputs, T&Ts and Outputs of Plan Resource Management
Inputs: Project charter, project management plan, project documents, EEF/OPAs
T&Ts: expert judgment, data representation, organizational theory, meetings
Outputs: Resource Management Plan, team charter, project documents updates
Inputs, T&Ts and Outputs of Estimate Activity Resources
Inputs: Project Management Plan, project documents, EEF/OPAs
T&Ts: Expert judgment, Bottom-up estimating, Analogous estimating, Parametric estimating, Data analysis, Project Management Information System, Meetings
Outputs: Resource requirements, basis of estimates, resource breakdown structure, Project documents updates
Inputs, T&Ts and Outputs of Procure Resources
Inputs: Project Management Plan, Project documents, EEF/OPAs
T&Ts: Decision making, interpersonal and team skills, pre-assignment, virtual teams
Outputs: Physical resource assignments, project team assignments, resource calendars, change requests, project management plan updates, project documents updates, EEF/OPA updates
Inputs, T&Ts and Outputs of Develop a Team
Inputs: Project Management Plan, Project documents, EEF/OPAs
T&Ts: Colocation, Virtual Teams, Communications technology, Interpersonal and team skills, Recognition and rewards, training, individual and team assessments, meetings
Outputs: Team performance assessments, change requests, project management plan updates, Project documents updates, EEF/OPA updates
Inputs, T&Ts and Outputs of Manage a Team
Inputs: Project Management Plan, Project documents, Work Performance Reports, Team Performance assessments, EEF/OPAs
T&Ts: Interpersonal and Team skills, Project Management Information System
Outputs: Change requests, project management plan updates, project documents updates, EEFs updates
