Monitoring and Controlling Process Group Flashcards

1
Q

Define Monitoring and Controlling Process Group

A

Process required to track, review and regulate the progress and performance of the project

Monitoring is collecting performance data, producing performance measures and reporting that performance information

Controlling is comparing planned vs actual; analyzing variances, assessing trends, identifying required changes and recommending corrective action

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2
Q

Processes within the Monitoring and Controlling Process Group

A
Monitor and Control Project Work (Integration);
Perform Integrated Change Control (Integration);
Validate Scope (Scope);
Control Scope (Scope);
Control Schedule (Schedule);
Control Cost (Costs);
Control Quality (Quality);
Control Resources (Resources);
Monitor Communications (Communications);
Monitor Risks (Risks);
Control Procurements (Procurements);
Monitor Stakeholder Engagement (Stakeholder)
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3
Q

Define a constraint

A

Anything that limits project team’s options

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4
Q

Define Monitor and Control Project Work

A

Process of the Integration Knowledge group;

The process of tracking, reviewing and reporting the progress to meet the performance objectives defined in the project management plan

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5
Q

Inputs of Monitor and Control Project Work

A

Project Documents: Schedule Forecasts, Cost Forecasts

Work Performance Information

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6
Q

Outputs of Monitor and Control Project Work

A

Work Performance Reports; Change Requests, Project Management Plan Updates, Project Documents Updates

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7
Q

Define Perform Integrated Change Control

A

Process of the Integration Knowledge group;

process of reviewing all change requests; approving changes and managing changes to deliverables, project documents and the project management plan; and communicating the decisions

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8
Q

Inputs of Perform Integrated Change Control

A

Project Management Plan: Change Management Plan

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9
Q

Tools and techniques of Perform Integrated Change Control

A

Decision Making: autocratic decision making
Meetings: Change Control Board
Change Control Tools

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10
Q

Steps in the Change Control Process

A
  1. Prevent the root cause of changes
  2. Identify the change with documentation
  3. Evaluate the impact of the change
  4. Issue the change request to the CCB
  5. Perform Integrated Change Control (get CCB approval)
  6. Update change request log and project documents to reflect the change
  7. Communicate the change (and impacts) to stakeholders and get buy-in
  8. Direct and manage the project according to the new plan
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11
Q

Define configuration management

A

a version of control system for the product of the project. (3) specific activities are required:

  1. Identification: selection and identification of a configuration item
  2. Status accounting: information is recorded and reported as to when appropriate data about a configuration item should be provided
  3. Verification and audit: Comparison or requirements with the results of tests and analyses
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12
Q

Outputs of Perform Integrated Change Control

A

Approved Change Requests
Project Management Plan Updates
Project Document Updates: Change log

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13
Q

What document do we refer to for guidance on change control procedures?

A

Change Management Plan

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14
Q

Define Validate Scope Process

A

Process of the Scope Knowledge group;

process of formalizing acceptance of the completed project deliverables

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15
Q

Inputs of Validate Scope

A

Verified Deliverables: deliverables that are completed and checked for correctness via the Control Quality process

Work Performance Data

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16
Q

Tools and Techniques of Validate Scope

A

Inspection

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17
Q

Outputs of Validate Scope

A

Accepted deliverables: deliverables that meet acceptance criteria are formally approved and accepted by the customer or sponsor

Work Performance Information
Change Requests
Project Documents Updates

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18
Q

Who signs off on deliverables?

A

Whoever was identified on the charter or scope management plan

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19
Q

Define Control Scope

A

Process of the Scope Knowledge group;

The process of monitoring the status of the project and product scope, and managing changes to the scope baseline

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20
Q

Tools and Techniques of Control Scope

A

Variance Analysis: What was supposed to happen compared to what actually happened

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21
Q

Define gold plating

A

Initiated by project members; occurs when additional features are added by team members, which were not part of the requirements. This should be avoided.

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22
Q

Define Scope Creep

A

Initiated by customer; Uncontrolled expansion of product or project scope without adjustments (time, cost and resources)

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23
Q

Outputs of Control Scope

A

Work Performance Information,
Change Requests,
Project Management Plan Updates,
Project Documents Updates: requirements documentation, requirements traceability matrix, lessons learned register, issue log

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24
Q

How is the project and product scope measured?

A

Project Scope: against project management plan

Product Scope: against product requirements

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25
Q

Define Control Schedule

A

Process of the Schedule Knowledge group;

process of monitoring the status of the project to update project progress and manage changes to the schedule baseline

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26
Q

Inputs of Control Schedule

A

Project documents: project calendars

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27
Q

Tools and Techniques of Control Schedule

A

Data analysis: iteration burn down chart, performance reviews, what-if scenario analysis, earned-value anaylsis

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28
Q

Outputs of Control Schedule

A

Work Performance Information

Schedule Forecasts

Change Requests

Project Management Plan Updates: schedule baseline, schedule management plan, cost baseline

Projects Documents Updates: Schedule data

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29
Q

Define resource leveling

A

FLEXIBILITY IN THE SCHEDULE; used to adjust the resource schedule when resources have been over-allocated; often lets the schedule slip in order to level out resource utilization; a histogram (bar chart) is the tool used to do this

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30
Q

Define resource smoothing

A

ZERO flexibility; used to adjust the activities within the schedule to keep resources from exceeding limits, with resource smoothing, the completion date is not delayed

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31
Q

Define Control Costs

A

Process of the Cost Knowledge group;

the process of monitoring the status of the project to update project budget and manage changes to the cost baseline

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32
Q

Define Planned Value

A

Budgeted value of work planned to be done

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33
Q

Define Earned Value

A

Budget value of work actually complete

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34
Q

Define Actual Cost (total)

A

Actual cost of work completed

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35
Q

Define Budget at Completion

A

Total cost baseline

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36
Q

Define Estimate at Completion

A

Updated total cost forecast (based on progress)

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37
Q

Define Estimate at Complete

A

Expected costs remaining (now until end)

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38
Q

Define Variance at Completion

A

Expected Variance over/under budget

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39
Q

What is the most important metric?

A

CPI; Cost Performance Index: tells efficiency with organization’s money

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40
Q

Equation for Cost Variance (CV)

A

CV = EV - AC

41
Q

Equation for Schedule Variance (SV)

A

SV = EV - PV

42
Q

Equation for Cost Performance Index (CPI)

A

CPI = EV/AC

43
Q

Equation for Schedule Performance Index (SPI)

A

SPI = EV/PV

44
Q

What are the (4) critical values we need to know in order to perform EVA calculations?

A
B-PEA
Budget at Completion
Planned Value
Earned Value
Actual Cost
45
Q

Estimate at Completion: Atypical Variances Equation

A

EAC = AC + (BAC - EV)

46
Q

Estimate at Completion: Typical Variances Equation

A

EAC = BAC/CPI

47
Q

Estimate at Completion

A

EAC = AC + Bottom-up ETC

48
Q

Estimate at Completion

A

EAC = AC + [(BAC-EV)/(CPI * SPI)] = CRASH

49
Q

Tools and Techniques to Control Costs

A

To-Complete Performance Index (TCPI)

Project Management Information System

50
Q

Output of Control Costs

A

Work Performance Information: Calculated CV, SV, CPI, TCPI, VAC, and SPI values for WBS components and work packages

Cost Forecasts: Calculated EAC or Bottom-Up EAC

Change Requests

Project Management Plan Updates: Cost Baseline, Cost Management Plan

Project Documents Updates: Cost Estimates and Basis of Estimates

51
Q

Why do we have multiple formulas for calculating EAC?

A

Account for variance

52
Q

Define Control Quality

A

Process of the Quality Knowledge group;

the process of monitoring and recording results of executing the quality activities to assess performance and ensure the project outputs are complete, correct and meet customer expectations

53
Q

Define Prevention

A

Keeping errors out of the process; you should always focus on preventing errors in the first place

54
Q

Define Inspection

A

Examining deliverables to identify defects

55
Q

Define Attribute sampling

A

A statistical procedure used to study the characteristics of a population; the result either confirms or it does not (pass/fail analysis)

56
Q

Define Variables sampling

A

the result is rated on a continuous scale measuring the degree of conformity

57
Q

Define tolerances

A

specified range of acceptable results

58
Q

Define control limits

A

thresholds indicating whether the process is out of control

59
Q

Define validation

A

the assurance a product, service or system meets the needs of the customer - are we building the right product?

60
Q

Define verification

A

the evaluation of whether or not a product, service, or system complies with a regulation, requirement, specification, or imposed condition - are we building the right product?

61
Q

Define mutual exclusivity

A

two events can’t occur at the same time

62
Q

Define probability

A

Likelihood an event will occur

63
Q

Define normal distribution

A

Bell Curve

64
Q

Define Statistical Independence

A

Past events do not impact the probability of future events occurring (i.e. flipping a coin)

65
Q

Define standard deviation

A

AKA sigma: Distance from the mean

+/- 1 sigma = 68.26%
+/- 2 sigma = 95.46%
+/- 3 sigma = 99.73%
+/- 6 sigma = 99.9997%

66
Q

Inputs of Control Quality

A

Approved change requests

Deliverables

67
Q

Tools and Techniques of Control Quality

A

Data Gathering: Check Lists, Check Sheets, Statistical Sampling
Testing/Product Evaluations

Data Representation

68
Q

What is a control chart?

A

Chart used to see if quality exceeds upper and lower limits

69
Q

Define out of control

A

when a data point falls outside the control limits (above the upper limit or below the lower limit)

70
Q

Rule of 7

A

If 7 consecutive data points are plotted on the same side of the mean (either above or below), even if they are within the control limits, the project manager should investigate, because the process is out of control

71
Q

Outputs of Control Quality

A
Quality Control Measurements
Verified Deliverables
Work Performance Information
Change Requests
Project Management Plan Updates
Project Documents Updates
72
Q

Define Plan Quality Management

A

The process of identifying quality requirements and/or standards for the project and product, and documenting how the project will demonstrate compliance

Output: HOW the team plans to meet the quality requirements set for the project

73
Q

Define Manage Quality

A

The process of translating the quality management plan into executable quality activities that incorporate the organization’s quality policies into the project

Output: Quality reports including corrective actions and recommendations; summary of findings from the Control Quality process

Provides a framework for continuous process improvement, which reduces waste and eliminates needless activities.

74
Q

Define Control Quality

A

The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes

Output: Quality Control Measurements
Output: Verified Deliverables, which become inputs to validate scope

75
Q

How does Plan Quality Management assist in Control Quality?

A

It communicates what to do, how to do it; sets the tone; focus is on the delivable

76
Q

Define Control Resources

A

Process of the Resources Knowledge group;

the process of ensuring the physical resources assigned to the project are available as planned, as as monitoring the planned versus actual utilization of those resources and taking corrective action as necessary

77
Q

Outputs of control resources

A

Work Performance Information
Change Requests
Project Management Plan Updates
Project Document Updates

78
Q

Inputs of Control Resources

A

Problem Solving

Interpersonal and Team Skills

79
Q

Describe the distinction between the control resources process and the manage team process

A

Managing physical resources versus human resources; manage team is at the individual team member level

80
Q

When does Control Resources happen?

A

Throughout the lifecycle of the project

81
Q

Define Monitor Communications

A

Process of the Communications Knowledge group;

The process of ensuring the information needs of the project and its stakeholders are met

82
Q

Tools and techniques of Monitor Communications

A

Project Management Information System

83
Q

Outputs of Monitor Communications

A

Work Performance Information
Change Requests
Project Management Plan Updates
Project Document Updates

84
Q

Who has the responsibility for controlling project communications?

A

PM

85
Q

How does Monitor Communications differ from Manage Communications?

A
Manage = Actually doing it
Monitor = assessing/watching how we are doing it
86
Q

Define Monitor Risks

A

Process of the Risk Knowledge group;

The process of monitoring the implementation of risk response plans, tracking identified risks, identifying and analyzing new risks, and evaluating risk process effectiveness throughout the project

87
Q

Techniques to Monitor Risk

A

Data Analysis:

  • Technical Performance Analysis: compare planned technical results to actual technical results
  • Reserve Analysis: compares the amount of contingency reserves left to the amount of risk remaining

Audits

Meetings: risk review meetings (review results of the audits) are scheduled regularly to examine the effectiveness of risk response, identify newly arising risk, conduct a reassessment of current risk, close out risks that are past their trigger points or are outdated, and identify lessons learned

88
Q

Outputs of Monitor Risks

A
Work Performance Information
Change Requests
Project Management Plan Updates
Project Documents Updates
OPA Updates
89
Q

What is the difference between a risk workshop vs. a risk review vs a risk audit meeting?

A

Risk workshop: identify new risks
Risk review: effectiveness of risk responses
Risk audit: reviews entire risk management process

90
Q

Define Control Procurements

A

Process of the Procurements Knowledge group;

the process of managing procurement relationships, monitoring contract performance, and making changes and corrections as appropriate, and closing out contracts

91
Q

Inputs of Control Procurements

A

Procurement Documentation: SOW, payment information, contractor work performance information, plans, drawings, other correspondence

Approved Change Requests: Modifications to terms and conditions of contract, procurement statement of work, pricing, descriptions of products, services or results

Work Performance Data: technical performance; activities started, in progress or completed; cost incurred or committed; invoices paid

92
Q

Tools and Techniques of Control Procurements

A

Claims Administration: the process of resolving disputes
Audits: Structured review of the procurement process itself
Inspection: Structured review of wok being performed by contractor

93
Q

Outputs of Control Procurements

A

Closed Procurements

Work Performance Information: includes reporting
compliance of contracts

Procurement Documents Updates
Change Requests
Project Management Plan Updates
Project Documents Updates
OPA Updates
94
Q

What is the difference between inspections and audits in the Control Procurements process?

A

Audits: review the entire procurement process - from beginning to end

inspections: occur when work is being performed during execution

95
Q

Define Monitor Stakeholder Engagement

A

Process of the Stakeholder Knowledge group;

The process of monitoring project stakeholder relationships and tailoring strategies for engaging stakeholders through the modifications of engagement strategies and plans

96
Q

Tools and techniques for Monitor Stakeholder Engagement

A

Data Representation: Stakeholder Engagement Assessment Matrix

Meetings

97
Q

Outputs of Monitor Stakeholder Engagement

A

Work Performance Information
Change Requests

Project Management Plan Updates: Communications plan, resource management plan, stakeholder engagement plan

Project Documents Updates

98
Q

How does the stakeholder engagement assessment matrix differ from stakeholder analysis?

A

Matrix - provides engagement level: how engaged they are versus how engaged they need/want to be

Analysis: prioritize - who needs our engagement?