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CC RMT AUG2024 > Quality Management System > Flashcards

Quality Management System Flashcards

1
Q

most widely used approach to quality improvement in the healthcare

A

PDCA cycle

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2
Q

PDCA meaning

A

Plan
Do
Check
Act

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3
Q

provides both a management philosophy or organizational development and a management process for improvement of quality in all aspects of work

A

Total Quality Mangement (TQM)

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4
Q

establish measures for performance or monitoring

A

quality planning (QP)

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5
Q

how all aspects of work are done

A

Quality Laboratory Process (QLP)

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6
Q

statistical control procedures

A

quality control (QC)

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7
Q

broader measures of laboratory performance

A

quality assessment (QA)

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8
Q

structured problem-solving pricess

A

quality improvement (QI)

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9
Q

to reduce the frequency of test errors or the number of DPMOs (defects per million opportunities)

A

six sigma

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10
Q

Six Sigma: DMAIC meaning

A

Define
Measure
Analyze
Improve
Control

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11
Q

to reduce waste
to improve TAT

A

lean

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12
Q

Lean:
wastes DOWNTIME meaning

A

defects
overproduction
waiting
non-utilized talent
transport
inventory
motion
excess processing

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13
Q

understands the basics of L-6S

A

yellow belt

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14
Q

team members who contribute 20% of their time

A

green belt

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15
Q

team leaders who dedicate 100% of their time

A

black belt

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16
Q

black belt w/ at least two years of experience; L-6S advisers/coach

A

master

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17
Q

process by which the laboratory ensures the laboratory ensures quality results by closely monitoring pre-analytical, analytical, post-analytical phases of testing

A

QA

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18
Q

inappropriate test requested

A

Pre-analytical

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19
Q

handwriting not eligible

A

Pre-analytical

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20
Q

special requirements not specified

A

Pre-analytical

21
Q

delayed order

A

Pre-analytical

22
Q

incorrect tube or container

A

Pre-analytical

23
Q

incorrect patient ID

A

Pre-analytical

24
Q

inadequate spx volume

A

Pre-analytical

25
Q

invalid spx

A

Pre-analytical

26
Q

wrong collection time

A

Pre-analytical

27
Q

improper transport condition

A

Pre-analytical

28
Q

instrument not calibrated correctly

A

analytical

29
Q

spx mix up

A

analytical

30
Q

incorrect sample vol

A

analytical

31
Q

interfering substance present

A

analytical

32
Q

poorly written procedure

A

analytical

33
Q

deteriorating rgt

A

analytical

34
Q

changes in std prep

A

analytical

35
Q

report not posted in chart, not legible, delayed

A

post-analytical

36
Q

transcription error

A

post-analytical

37
Q

interfering substance not recognized

A

post-analytical

38
Q

specificity of test not understood

A

post-analytical

39
Q

precision limitations not recognized

A

post-analytical

40
Q

analytical sensitivity not appropriate

A

post-analytical

41
Q

previous values not available for comparison

A

post-analytical

42
Q

ability to maintain accuracy precision

A

reliability

43
Q

closeness of the result to the true or actual value

A

accuracy

44
Q
  • ability to produce a series of results that agree closely with each other
  • aka repeatability/reproducibility
A

precision

45
Q

analysis of at least 2 levels of control every 24 hrs at least 20 consecutive days

A

internal QC

46
Q

2 levels of control w/in 24 hrs (w/in run)

A

intralab

47
Q

2 levels of control w/in 24 hrs (b/w run)
ex. NEQAS, proficiency testing

A

interlab

48
Q

important for the daily monitoring of accuracy and precision of analytical methods

A

internal QC

49
Q

testing blind samples by regulatory agencies to participating laboratories

A

external QC

CC RMT AUG2024 (29 decks)

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