Prince2 Practitioner - Section 1

Question 1

Is this an appropriate application of the ‘manage by exception’ principle, and why?
A. Yes, because the project manager should set tolerance equally for all work packages in a stage.
B. Yes, because setting appropriate tolerances for work packages will help keep the stage within tolerances.
C. No, because tolerances set by the project manager should be the same as those set by the project board.
D. No, because the project manager should divide the stage tolerances between the team managers.

Answer 1

Correct Answer: B

Question 2

QUESTION 2
During stage 4, a work package was authorized for the ‘delivered pilot courses’ to be completed by the end of week 2. The ‘finalized materials’ work package will
start in week 3. Both work packages have zero tolerances, and finalizing the materials is dependent on feedback from the pilot courses.
During week 1, there were some problems with the pilot courses, so at the start of week 2 the team manager rescheduled the courses to week 3, and reported this
in the weekly checkpoint report as the end of week 2.
Should the team manager have reported this delay previously as an issue, and why?
A. Yes, because the work package to deliver the pilot courses was forecast to exceed its time tolerance.
B. Yes, because a team manager should not change the scheduled order of a work package.
C. No, because the checkpoint report for week 1 should include information on any issues that occurred.
D. No, because the feedback from the rescheduled courses can be used in week 4 to finalize the materials.

Answer 2

Correct Answer: C

Question 3

The project is now closed. The expected increase in revenue is not being achieved. It has been agreed with the team manager for the ‘marketing materials’ that
additional marketing activities will be undertaken to achieve the expected increase in revenue.
Who should be responsible for monitoring the results of the marketing activities, and why?
A. Senior user, because this person is responsible for realizing the benefits post-project.
B. Senior user, because this person is responsible for specifying the desired from the project.
C. The team manager for the ‘marketing materials’, because this person has the skills to demonstrate that the activities are effective.
D. The team manager for the ‘marketing materials’, because the project board is disbanded at the end of the project

Answer 3

Correct Answer: A

Question 4

MANAGING A STAGE BOUNDARY
The ABC Company trainers have been accredited and the course booking procedures have been amended. The ‘managing a stage boundary’ process is taking
place at the end of stage 3.
Which activity should occur during the ‘update the business case’ activity?
A. Update the overall plan with the time and cost taken to develop the ‘e-learning course’ and ‘amended course booking procedures’
B. Break the ‘planned pilot courses’ down into component products in order to identify the work required to deliver them.
C. Review whether the possible sales of the training course to external companies are likely to cover the project costs.
D. Review whether a new team manager should be appointed to lead the delivery of the pilot courses during stage 4.

Answer 4

Correct Answer: A

Question 5

Towards the end of stage 2, the stage 3 plan is being prepared. This includes the work required to promote the new courses to other training companies. In
addition to the current ways of marketing the courses, the Sales Director wants to advertise in trade magazines. The likely costs involved and the opportunities it
may bring have been identified.
As part of the ‘update the project plan’ activity, what should the project manager be responsible for?
A. Creating time and cost tolerances for the delivery of the magazine advertisements.
B. Creating the product description, with detailed quality criteria, for the magazine advertisements.
C. Recording the effect of implementing the magazine advertisements on the overall time and cost of the project.
D. Recording changes to ABC Company risk appetite as a result of using the magazine advertisements.

Answer 5

Correct Answer: A

Question 6

All the products that are due in stage 3 have been completed, apart from the ‘updated corporate quality procedures’. The work has been completed but the product
has not yet been approved. The executive has been told that it will be signed off before the end of the project. In response to an exception report, the executive has
instructed the project manager to plan to obtain approval of the product in stage 4.
Is this appropriate application of the report management stage end’ activity, and why?
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A. Yes, because approval of the product can be carried forward into the next stage, with authority from the project board.
B. Yes, because the completion of the product in the next stage is a follow-on action recommendation for stage 4.
C. No, because approval of the products was planned for stage 3 and must be completed before the stage ends.
D. No, because a project-level exception plan is required before approval of the quality procedures can be delayed.

Answer 6

Correct Answer: A

Question 7

CLOSING A PROJECT
Benefits relating to income and business reputation after the project has closed cannot be shown at project closure.
Which statement describes how the ‘closing a project’ process makes provision for this?
A. As part of the ‘prepare planned closure’ activity. It will be confirmed that the project has delivered what was defined in the project product description.
B. As part of the ‘prepare planned closure’ activity. It will be confirmed that the acceptance criteria defined in the project product description have been met.
C. As part of the ‘hand over products’ activity, the benefits management approach will be updated to include future activities for benefit measurement.
D. As part of the ‘hand over products’ activity, the ‘finalized materials’ will be passed to the operational business environments

Answer 7

Correct Answer: C

Question 8

QUESTION 8
The Health and Safety Training Project is closing as planned. According to the contract terms, suppliers must submit all invoices within one week of project closure.
The project manager will issue a project closure notification informing all suppliers of this invoicing deadline as part of the ‘recommended project closure’ activity.
Is this appropriate, and why?
A. Yes, because the project board should approve the project closure notification drafted by the project manager.
B. Yes, because a project closure notification should be sent to suppliers as part of the ‘closing project’ process.
C. No, because the project board should issue a project closure notification as part of the ‘directing a project’ process.
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D. No, because the project manager should notify stakeholders using the approved project closure notification.

Answer 8

Correct Answer: B

Question 9

The project is at the start of stage 3, and there will be six teams working on product delivery. In order to exercise control, the project manager has asked each team
to submit a detailed team plan for approval. The external team manager for the ‘e-learning course’ has agreed to submit a summary to the project manager, but will
submit the detailed team plan to the senior supplier to review and approve.
Is the team manager’s response appropriate, and why?
A. Yes, because a supplier may want to keep the details of the specialist work confidential.
B. Yes, because team plans are mandatory on a project of this size and complexity.
C. No, because the project manager needs detailed plans to manage the work of several teams.
D. No, because the team plan must be submitted to project assurance to check it is viable.

Answer 9

Correct Answer: A

Question 10

The project is in stage 2. The project manager is reviewing stage status and has collected the checkpoint reports from the team managers. These show that the
products are being completed on schedule. However, project support has raised issues that quality reviews have not been completed as agreed. The project
manager reports in the highlight report that the stage is progressing well.
Is this appropriate, and why?
A. Yes, because the highlight report is a summary of the information in the checkpoint reports.
B. Yes, because the highlight report is used to provide the project board with stage and project progress.
C. No, because the project manager should have recorded the cause of the delay to the quality reviews in the lessons log.
D. No, because the issues raised by project support are a cause for concern and should be reflected in the highlight report.

Answer 10

Correct Answer: D

Question 11

The project board has asked for highlight reports every six weeks during stage 3. As a result, the project manager has asked each team manager for checkpoint
reports every six weeks, in order to collate these into the highlight report. The team manager for the ‘marketed courses’ is new to team management.
Is this an appropriate action as part of the ‘controlling a stage’ process, and why?
A. Yes, because the project board will need to be updated with the progress of every team.
B. Yes, because checkpoint reports are a time-driven control providing progress information.
C. No, because the frequency of reporting should reflect the level of control required for the work package.
D. No, because the project board should decide on the frequency and content of progress reporting.

Answer 11

Correct Answer: C

Question 12

MANAGING PRODUCT DELIVERY
The team manager for the production of the ‘marketing materials’ has identified that they will not be ready within the timescale agreed in the work package. The
team manager has sufficient tolerance to take corrective action. As a result, additional resources have been assigned to this work package.
Which theme is being applied?
A. Risk
B. Organization
C. Progress
D. Change

Answer 12

Correct Answer: A

Question 13

In order for ABC Company to achieve the expected sales of the health and safety training course, the senior user will need to ensure that all staff understand the
objectives and target audience for the course. In addition, these sales will need to be added to each individual’s sales targets. These activities have been included
in the benefits management approach.
Is this appropriate, and why?
A. Yes, because how the benefits will be measured needs to be documented.
B. Yes, because the actions required to achieve the outcomes need to be documented.
C. No, because the expected sales increase should be recorded in the business case.
D. No, because actions to deliver the outputs should be recorded in the stage plan.

Answer 13

Correct Answer: A

Question 14

A quality review of the ‘marketing materials’ has started. The team manager for the ‘marketing materials’ has been unhappy with the team’s workload throughout
the project and refuses to attend the review meeting to present the material. The team manager suggests that a new marketing team member make the
presentation. However, the chair decides to represent the marketing team and makes a list of actions to resolve later.
Is this an appropriate approach to the quality review, and why?
A. Yes, because the role of presenter should not be performed by a junior member of the team.
B. Yes, because the roles of chair, presenter and administrator may be combined.
C. No, because the role of presenter should be performed by the team manager.
D. No, because the chair should be independent from the product being reviewed

Answer 14

Correct Answer: D

Question 15

The delivery of the pilot courses has been split into two separate products: ‘planned pilot courses’ and ‘delivered pilot courses’. ‘Planned pilot courses’ will be
produced during stage 3, and the ‘delivered pilot courses’ will take place during stage 4. This will allow the project board to approve the plan for the pilot courses
before the resources are committed to delivering the pilot courses.
Why is this an appropriate application of the plans theme to control the project?
A. Because a PRINCE2 project should focus on the quality of the products being delivered.
B. Because the pilot courses have been broken down into two separate products.
C. Because the project board should ensure that lessons from one stage are applied to the next stage.
D. Because the delivery steps to create the pilot courses have been aligned to the management stages.

Answer 15

Correct Answer: D

Question 16

ABC Company carried out a similar project two years ago, in response to changes in health and safety legislation for the health service. The experiences from that
project were used to refine the corporate risk management policy. For that reason, the project board decided to use the corporate risk management policy in the
risk management approach for this project.
Is this appropriate, and why?
A. Yes, because experience from previous projects should be taken into account in the risk management approach.
B. Yes, because the corporate risk management policy was updated, as a result of lessons from previous projects.
C. No, because the risk management approach should be tailored to suit the project and its environment.
D. No, because a separate risk management approach is not necessary when the company has a risk management policy.

Answer 16

Correct Answer: A

Question 17

QUESTION 17
An external consultant has signed a contract and agreed a work package to accredit the trainers. The Purchasing Manager will monitor the contract, which states
the requirement to organize the accreditation with the Training Delivery Manager. The Training Delivery Manager has tried to contact the consultant but there has
been no response. The project manager believes there is a risk that the consultant is prioritizing other clients’ work.
The Purchasing Manager has been assigned as the risk owner. Is this an appropriate approach to managing this risk, and why?
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A. Yes, because the Purchasing Manager is monitoring the contract and therefore best suited to controlling the risk.
B. Yes, because the Purchasing Manager should have identified the risk when the work package was agreed.
C. No, because the team manager should be the risk owner to risks concerning the delivery of a work package.
D. No, because the risk was transferred to the Training Delivery Manager when the work package was authorized.

Answer 17

Correct Answer: A

Question 18

The project’s change control approach states that PRINCE2’s recommended issue and change control procedure will be used. The senior user has requested that
a new set of marketing materials and marketing channels be introduced to support the launch of the training course. The senior user has suggested that this should
be managed informally.
Where should the project manager record the issue, and why?
A. In the daily log, because a change to a product at the default level can be handled informally.
B. In the daily log, because the senior user has advised that this change should be informally.
C. In the issue register, because this is a request for change requiring a change to a baseline.
D. In the issue register, because issues should be recorded here first, before determining how to manage them.

Answer 18

Correct Answer: B

Question 19

The external team manager for the ‘e-learning course’ has reviewed the quality register to ensure all quality activities have been completed. The ‘e-learning course’
has been approved and accreditation has been achieved. As a result, the team manager updated the work package to notify the project manager that it is
complete, and updated the team plan.
Is this appropriate, and why?
A. Yes, because the project man

Answer 19

Correct Answer: A

Question 20

ABC Company uses a standard development model to develop courses and uses PRINCE2 to manage these projects. The objectives from the Health and Safety
Training Project have been documented in the business plan of ABC Company. This business plan has triggered this project. As a result, to save time, the
executive has decided to simplify the ‘starting up a project’ process. The project mandate will be adapted and becomes the project brief.
Is this appropriate, and why?
A. Yes, because the business outcomes are clear, the project brief can be a sample statement elaborating the mandate.
B. Yes, because the executive can initiate the project based on the project mandate by passing the ‘starting up a project’ process.
C. No, because the project brief should be a statement which includes a fuller description of the project.
D. No, because capturing lessons from previous projects identify lessons to be applied to this project.

Answer 20

Correct Answer: C

Question 21

ABC Company has decided to include the Health and Safety Training Project in a programme to support their strategy to deliver globally. The programme team has
provided the detailed business justification and, as a result, the project board has decided that the business case will not need refining further during the ‘initiating a
project’ process.
Is this an appropriate action for the project board, and why?
A. Yes, because the project board are able to use the business case provided by the programme.
B. Yes, because when the project is part of a programme, the programme team provides the business case.
C. No, because the programme team cannot constrain the project manager’s choices.
D. No, because each project in the programme will need a revised business case.

Answer 21

Correct Answer: A

Question 22

At the end of stage 2, the specialist ‘e-learning course’ supplier will be selected. As a result, it is decided that the quality management approach will not be created
until the end of stage 2, to take into account this supplier’s standards and techniques.
Is this appropriate, and why?
A. Yes, because the quality management approach should take into account the supplier’s standards, tools and techniques.
B. Yes, because the product description for each product will define the required quality approach within each stage.
C. No, because the quality management approach should be created during the initiation stage and updated later.
D. No, because the quality management approach should be limited to ABC Company’s quality standards.

Answer 22

Correct Answer: C

Question 23

The executive identified that there would be a benefit to the construction companies as their working time lost due to accidents would be reduced. This was
included as a benefit to ABC Company in the business case for the Health and Safety Training Project.
Is this appropriate, and why?
A. Yes, because the benefits to the customer are an essential part of business justification for a project.
B. Yes, because both tangible and intangible benefits should be included in the business case.
C. No, because ABC Company will not achieve their benefits if construction companies do not book the courses.
D. No, because it is the customer’s benefits that should be used to justify the project business case.

Answer 23

Correct Answer: A

Question 24

A construction company that is one of ABC Company’s key clients has agreed to provide a member of the staff to review and comment on the ‘e-learning course’.
Which stakeholder interest should the member of staff represent, and why?
A. Supplier, because this stakeholder provides the expertise required by the project.
B. Supplier, because this stakeholder is an external supplier.
C. User, because this stakeholder may train its staff using the ‘e-learning course’.
D. User, because this stakeholder ensures that the project provides value for money.

Answer 24

Correct Answer: C

Question 25

Use the ‘Additional Information’ in the Scenario Booklet to answer this question.
The Operations Director is the executive for the project and has proposed that a senior course developer be appointed as project manager. The course developer
works in the Training Development Manager’s team and has a good understanding of the standard course development model. The course developer was a team
manager on a previous project for which the Operations Director was the executive.
Is this proposed appointment appropriate, and why?
A. Yes, because the course developer is responsible for ensuring that trainers deliver courses to the required standard.
B. Yes, because the course developer is likely to have the project management and specialist knowledge required.
C. No, because the course developer’s team reports to the Business Development Director, not the Operations Director.
D. No, because there is a conflict of interest as the Training Development Manager is responsible for gaining accreditation.

Answer 25

Correct Answer: A

Question 26

The ‘classroom-based training materials’ will be used as the basis for developing the ‘e-learning course’. As a result, the executive wants to ensure that the
‘classroom-based training materials’ are of the required standard. The executive has asked to meet the project manager every day during stage 2 to discuss
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progress and identify any concerns regarding quality.
Is this an appropriate approach to applying the organization theme, and why?
A. Yes, because the executive should be available to provide ad hoc direction to the project manager.
B. Yes, because the executive should be the key decision-maker on the project, supported by other project board members.
C. No, because the senior user should be responsible for specifying the quality criteria for the training materials.
D. No, because the project manager should be given authority to manage the project on a day-to-day basis.

Answer 26

Correct Answer: D

Question 27

ABC Company has a number of projects in progress. The executive of the Health and Safety Training Project is also a member of the project board for two other
projects and is very busy. As a result, during this initiation stage, the executive has appointed another person to carry out both their business assurance and the
role of change authority for minor and medium severity issues.
Is this appropriate, and why?
A. Yes, because people with delegated project assurance roles may act as the change authority.
B. Yes, because projects that are likely to have many changes should delegate the change authority.
C. No, because the decision to have a change authority should be made before the project is authorized.
D. No, because the project manager identifies the level of tailoring that is relevant for the project.

Answer 27

Correct Answer: A

Question 28

wants to keep their work processes confidential and not share these with ABC Company. ABC Company has agreed.
Who should approve the external supplier’s team plan?
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A. Senior supplier
B. Project manager
C. Supplier assurance
D. Corporate, programme management or customer

Answer 28

Correct Answer: D

Question 29

The project is at the end of stage 4. The project manager has changed the benefits management approach. It now includes all the activities necessary to measure
the increased revenue.
Who should approve this update?
A. Corporate management
B. Project board
C. Project assurance
D. Project manager

Answer 29

Correct Answer: B

Question 30

The Health and Safety Training Project is part of a programme of strategic expansion, which is important for ABC Company’s continued operation. At the end of
stage 2, the estimated project costs are greater than the expected benefits in the business case. The project board has reviewed the situation and asked
programme management to decide whether the project should be closed prematurely.
Is this an appropriate application of the ‘manage by stages’ principle, and why?
A. Yes, because decisions about closure should be escalated to programme management, unless otherwise instructed.
B. Yes, because the project board should escalate significant decisions to programme management.
C. No, because this contradicts the ‘manage by exception’ principle.
D. No, because the project board should decide whether to continue with the project.

Answer 30

Correct Answer: A

Question 31

The executive has set the following tolerances for stage 2:
Time (+/- 1 week)
Cost (+/- £20,000)
Scope (using MoSCoW prioritization technique)
Risk (based on the risk appetite defined in the risk management approach)
These tolerances have been recorded in the stage plan. The project manager will report progress regularly via highlight reports to the project board and use
exception reports to raise exceptions. In addition, the project assurance role will monitor the stage to provide confidence to the project board that exceptions are
being reported.
How well does this apply the ‘manage by exception’ principle, and why?
A. It applies the principle well, because tolerances should be set for the related aspects of project performance for each stage.
B. It applies the principle well, because the project manager needs to control the project using discrete management stages.
C. It applies the principle poorly, because tolerances should be set for each stage against each of the six aspects of project performance.
D. It applies the principle poorly, because it is the regular reporting of progress that should give the project board the required confidence.

Answer 31

Correct Answer: C

Question 32

During stage 3, the operational staff that handle course bookings asked for the project scope to be increased for an online booking function. The additional product
has been as it will enable them to process bookings more quickly and accurately.
Is this an appropriate application of the ‘focus on products’ principle, and why?
A. Yes, because the goal is to seek opportunities to implement improvements after the life of the project.
B. Yes, because the project needs to fulfill stakeholder expectations by delivering the products required.
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C. No, because there needs to be an understanding of the products from the start of the project.
D. No, because existing product descriptions provide a means to estimate effort to planning.

Answer 32

Correct Answer: B

Question 33

ABC Company has a standard course development model with four defined stages that the company manages using PRINCE2. The project manager for the
Health and Safety Training Project has recommended the stage 2 of the standard model be split into two separate stages. As a result, there will now be five
management stages in the project.
Is this an appropriate application of the ‘tailor to suit the project’ principle, and why?
A. Yes, because the project manager can adapt or combine PRINCE2 process to suit the project.
B. Yes, because the standard course development structure should be tailored to suit the project.
C. No, because a simple project should have no more than two management stages.
D. No, because the standard course development structure should be applied to the project.

Answer 33

Correct Answer: B

Question 34

During stage 3, project costs are increasing but there will still be a positive return on investment, as documented in the business case. However, corporate
management has recently revised its targets for return on investment and has decided to stop the project as it will not meet the new targets.
Is this an appropriate application of the ‘continued business justification’ principle?
A. Yes, because changes in corporate strategy may impact a project’s justification.
B. Yes, because a change in a project’s justification should trigger premature closure.
C. No, because the project business case still justifies a project.
D. No, because changes in corporate strategy should not impact a project once authorized.

Answer 34

Correct Answer: C

Question 35

One of the senior managers of the company that is developing the ‘e-learning course’ has worked with ABC Company before. The team manager for the delivery of
the ‘e-learning course’ has looked on ABC Company’s intranet, but cannot find any reference to this work. The team manager has contacted the senior manager to
discuss this project.
Is this an appropriate application of the ‘learn from experience’ principle, and why?
A. Yes, because the project involves more than one organization.
B. Yes, because the team manager should actively look for useful information.
C. No, because the senior manager should advise the team manager of any lessons.
D. No, because every project is unique and should deliver specific business objectives

Answer 35

Correct Answer: B