Policies 2020 REVERSE Flashcards
Operations and administrative services
Who is the clearinghouse for citizens complaints?
Lieutenant or higher officer
Who is allowed to take or contact the complaint?
Verbally to the DC or supervisor.
If not available then BC.for the complaints battalion.
How is the 1st notification made in the chain of command for complaints?
Inquiry - Request for information -
Lost item
Securing property
Gratitude
Obtain inform
GIS
Gratitude
Information
Securing property
What is a customer inquiry?
Misconduct
Taking of property of value
Dissatisfaction with policy or procedures
What is a customer complaint?
Statements are needed :
- Damage or loss of property
- Poor treatment
- Patient wishes- ie. Not securing residence or wrong transport location
- When the officer needs statements
When are statements with regards to citizens complaints necessary?
DC get contacted for findings of Citizens complaints
Who gets contacted with finding of an investigation with regards to citizens complaints?
Fire rescue administrative secretary
Who holds the records for citizens complaints and inquiries?
Codes
Overcrowding
Parking in fire lanes
Customer complaints regarding fire safety includes what types?
Community risk reduction and notification to DC or BC
Customer complaints with regards to matters of fire safety are ha fled by?
Communications center supervisor
Customer complaints concerning communication center go to who?
An occurrence during emergency calls, training, pub ed, emergency or non emergency situations
Reportable events are defined as:
- Harm caused by action or inaction
- Caused by equipment failure
- Immoral, unethical , or illegal action
- Cause for litigation
- Poltically sensitive
- Media scrutinization
An IRE is defined as:
With regards to any Citizen, patient, fire rescue personnel:
Supervisor
An IRE is reported immediately to whom?
By telephone or face to face to the BC.
For expediency of an IRE notification is made how?
BC or equivalent supervisor
Who can place an unit OOS for an IRE?
Events that occur during emergency calls, training, pub ed, emergency or non emergency situations:
Potential to cause harm
Equipment failure that had potential but did not.
A “DRE” is defined as:
First person to report event and uploaded to sharepoint.
Who is responsible completing and submitting the DRE form and where does it go?
Students and observers
Who can participate in ride alongs ?
Enrolled in an education program at an accredited facility that has an agreement with fire rescue.
To include: EMT and paramedic programs
Emergency medical responder
Training programs at secondary school of palm beach county.
Definition of Student in regards to ride times?
Only perform or assist in activities where proficiency has been verified by training facility.
No riding alone with pt’s in pt compartment
Logged in station log book
Wear uniform that training facility has issued
Not subject to duties outside of agreement
Limitations of Student riders?
Written verification of name, year/ class and status in program.
Background check and criminal hx
Written verification of. Proficiency in BSI
Have stethoscope, eye protection, mask and fit tested.
Written confirmation of vaccinations
Written verification of skill proficiency
prior to riding, First time students on ride alongs must provide the following items:
School Students: 0700-1600
EMR students only 0900-1600
Students may ride at what times?
Copy of Student/ observer ride time
Release of Liability and covenant not to sue.
Indemnification agreement
HIPPA confidentiality agreement
Insurance coverage
What forms are required by students to ride - legal documents?