Policies 2020 Flashcards

1
Q

Who is the clearinghouse for citizens complaints?

A

Operations and administrative services

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2
Q

Who is allowed to take or contact the complaint?

A

Lieutenant or higher officer

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3
Q

How is the 1st notification made in the chain of command for complaints?

A

Verbally to the DC or supervisor.
If not available then BC.for the complaints battalion.

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4
Q

What is a customer inquiry?

A

Inquiry - Request for information -
Lost item
Securing property
Gratitude
Obtain inform

GIS

Gratitude

Information

Securing property

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5
Q

What is a customer complaint?

A

Misconduct
Taking of property of value
Dissatisfaction with policy or procedures

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6
Q

When are statements with regards to citizens complaints necessary?

A

Statements are needed :

  1. Damage or loss of property
  2. Poor treatment
  3. Patient wishes- ie. Not securing residence or wrong transport location
  4. When the officer needs statements
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7
Q

Who gets contacted with finding of an investigation with regards to citizens complaints?

A

DC get contacted for findings of Citizens complaints

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8
Q

Who holds the records for citizens complaints and inquiries?

A

Fire rescue administrative secretary

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9
Q

Customer complaints regarding fire safety includes what types?

A

Codes
Overcrowding
Parking in fire lanes

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10
Q

Customer complaints with regards to matters of fire safety are ha fled by?

A

Community risk reduction and notification to DC or BC

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11
Q

Customer complaints concerning communication center go to who?

A

Communications center supervisor

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12
Q

Reportable events are defined as:

A

An occurrence during emergency calls, training, pub ed, emergency or non emergency situations

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13
Q

An IRE is defined as:
With regards to any Citizen, patient, fire rescue personnel:

A
  1. Harm caused by action or inaction
  2. Caused by equipment failure
  3. Immoral, unethical , or illegal action
  4. Cause for litigation
  5. Poltically sensitive
  6. Media scrutinization
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14
Q

An IRE is reported immediately to whom?

A

Supervisor

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15
Q

For expediency of an IRE notification is made how?

A

By telephone or face to face to the BC.

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16
Q

Who can place an unit OOS for an IRE?

A

BC or equivalent supervisor

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17
Q

A “DRE” is defined as:

A

Events that occur during emergency calls, training, pub ed, emergency or non emergency situations:

Potential to cause harm
Equipment failure that had potential but did not.

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18
Q

Who is responsible completing and submitting the DRE form and where does it go?

A

First person to report event and uploaded to sharepoint.

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19
Q

Who can participate in ride alongs ?

A

Students and observers

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20
Q

Definition of Student in regards to ride times?

A

Enrolled in an education program at an accredited facility that has an agreement with fire rescue.
To include: EMT and paramedic programs
Emergency medical responder
Training programs at secondary school of palm beach county.

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21
Q

Limitations of Student riders?

A

Only perform or assist in activities where proficiency has been verified by training facility.

No riding alone with pt’s in pt compartment

Logged in station log book

Wear uniform that training facility has issued

Not subject to duties outside of agreement

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22
Q

prior to riding, First time students on ride alongs must provide the following items:

A

Written verification of name, year/ class and status in program.

Background check and criminal hx

Written verification of. Proficiency in BSI

Have stethoscope, eye protection, mask and fit tested.

Written confirmation of vaccinations

Written verification of skill proficiency

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23
Q

Students may ride at what times?

A

School Students: 0700-1600
EMR students only 0900-1600

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24
Q

What forms are required by students to ride - legal documents?

A

Copy of Student/ observer ride time

Release of Liability and covenant not to sue.

Indemnification agreement

HIPPA confidentiality agreement

Insurance coverage

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25
Who may ride as an observer?
Local Dr’s, nurses, PA’s, Nurse practitioners, and other medical students or professionals. EMT’s or paramedics with other local agencies from their chief on letterhead Individuals seeking employee or are in training Others approved by the fire rescue administrator and FR HIPPA compliance officer
26
Observers paperwork differs from students in one way?
Application signed by FR HIPPA compliance officer
27
The preferred location for observers to ride is:
Battalion HQ’s unless otherwise specified in the approval process.
28
Students unable to keep ride times :
MUST notify the clinical coordinator of their facility in advance And coordinator MUST notify the recruitment and human resource development officer
29
Observers unable to keep ride times:
MUST notify the recruitment and human resource development officer in advance.
30
Upon arrival the student or observer MUST report to who?
Operational captain and then paired with the LT.
31
Who may terminate a student or observers ride time?
Operational Captain EMS captain BC or DC
32
If a student or observers ride time is terminated who is then notified?
Deputy chief of operations is notified.
33
What is the dress code for Student riders?
Designated uniform by training facility Badge or other identifying means
34
Observer dress code is:
White shirt- SS or LS Black, dark blue pants Black closed shoes w/ dark socks
35
Guidelines for Operational Capt and Lt with Students/ observers?
Let to obtain proper paperwork for student Safe place to observe with seat belt Introduce person to others in the station Familiarity with apparatus Log person in station logbook Log person on ePCR’s for calls and treatments performed
36
Students will arrive at ride time with what equipment?
Stethoscope Eye protection Respiratory protection Clinical and skills documentation able to perform. Copy of state EMT and BLS cards.
37
Who has the responsibility to call for a fire investigator?
IC
38
Who is responsible for securing and maintaining scene integrity for a fire investigation?
Operations personnel. Not LE
39
How is a fire investigator requested?
The IC requests through the communications center.
40
When must a fire investigator be called?
1. Fire is suspicious or crime related- 2. Loss of injury or life 3. accidental fire w/ substantial monetary loss or structural damage. 4. Juvenile related incidents 5. Explosive devices/ explosion 6. Undetermined
41
Evidence that a fire is suspicious in nature or crime related means:
Incendiary fires/ explosive devices Firebombs Stolen vehicles Burglaries
42
Loss of life/ injury definition for fire investigator call out?
Fire or explosion related deaths Fire or explosion related injuries which require transport by FR.
43
Definition of Accidential fire with substantial monetary loss or structural damage?
Monetary fire loss of $70,000 or structural damage exceeding 20% Any suspicious or crime related incident regardless of dollar value.
44
Definition of Juvenile related incidents for fire investigation?
Suspected to be the result of juvenile involvement in the ignition process
45
For which of the following fire investigatory incidents shall a Fire investigator be contacted via radio or cell phone?
Juvenile related incidents.
46
What type of work related injuries must be reported?
All injuries no matter how minor
47
What must the employee have in order to go to the OHC?
A completed employee injury /illness report. Form FRH-302
48
Who and where does PPE go if an injury occurs on an emergency incident?
BC secures PPE and training AMS safety division
49
Who fills,out report for minor injuries and where does it go?
Immediate supervisor and forwarded to BC
50
An example of injury while wearing PPE would be?
Burns to the hands while wearing gloves.
51
What are the options for a minor injury requiring treatment?
1. shall report to the OHC for further evaluation 2. if OHC is closed then may go to the nearest hospital or wait till OHC opens.
52
When does notification of an injury need to,be reported to the state?
1. one or more FF are hospitalized for,more than 24hrs 2. LODD 3. serious injury related to an equipment failure.
53
Notification of a serious injury meeting criteria for the state gets reported to who and when?
Bureau of,fire standards and training- FF Safety and health section within 4 hours.
54
Employees with work related injuries must be cleared by the OHC before what?
Traveling out of the area.
55
Injury tracking is entered by who ? And then forwarded to who?
Training and safety division Wellness coordinator
56
How often is injury tracking analyzed
On a quarterly basis
57
Clearance from the OHC prior to returning to work must of,had what types of conditions?
1. work related injury that resulted in being off duty from WC or LD 2. Out patient surgery or hospitalization
58
Responsibility for,returning to work is who’s?
The employee to notify the BC/ supervisor
59
What is the order for clearance by the OHC prior to returning to work?
Obtain the day before returning to work and if unable notify the BC/supervisor they are reporting to,the OHC for clearance .
60
If an employee cannot,obtain clearance to return to work because the OHC is closed what happens?
The BC MAY allow the employees to return to work if not I’ll and without limitations but must still receive clearance from the OHC before **_Their_** next day
61
If allows to return to work with the BCs permission when must the employee go,to the OHC for clearance?
Before the next work day
62
When must an employee be required to complete a medical exam and fitness assessment?
Prior to returning to full duty from any injury or illness or any leave greater than 6 months
63
For employees returning to full duty who must clearance be obtained from other than the OHC/?
Compliance officer and training division.
64
What is the time frame employees can be held to complete target solutions and other identified training?
1 week
65
If the reporting system is down how shall the incident report be documented?
Should be documented on the a “field report”
66
Report writing will be in accordance with which type of code?
“Dispatched code”
67
Who can enter information on a medical report?
Any crew member as ;long as it’s consistent with the authors level of training and certification.
68
What information is needed to finalize a medical report?
“Report author” HIPPA or PPA signed Signature of patient or witness “Transfer of care “ by hospital staff MRN Any students or observers must be listed.
69
How does a reservist get entered in the causality page?
RESERVE1 is the ID number PBCFR is the first name RESERVIST was the last name
70
What information is to be entered on a level 1 or 2 MCI?
Name DOB Phone number Brief narrative
71
Security of all medical supplies applies to what type?
All non controlled substances , medications, fluids , and medical equipment.
72
Fire rescue has an agreement with who for purchasing all pharmaceutical supplies and medications?
Health care district of Palm beach county.
73
Battalion level procurement of equipment will go through who?
Medical supplies warehouse.
74
Storing of medications in the station supply room are to be kept at what temperature?
70-75 degrees
75
Storing of medication on the rescue truck need to be kept at what temperature?
65-80 degrees Fahrenheit
76
Rotations of medications are to happen on what day ? AND who is responsible the inspection ?
On the first day of each month and the operational captain or designee
77
Where are adulterated or expired medications kept?
In a designated “quarantine “ are within the supply closets.
78
What are the 6 rights to medications?
Right Patient Right medication Right Dose Right Route Right time and Frequency Right indication
79
All medication errors and immediate and delayed outcomes for errors gets reported to who?
EMS captain
80
The exposure control manual provides information on 5 areas. What are they?
Risk Prevention Determination Care and cleaning Biomedical waste
81
Significant exposures are defined as and are what type?
Exposure through a needle stick , sharps to the following body fluids: Blood or and body fluid containing visible blood Semen Vaginal secretions CSF Synovial fluid Peritoneal fluid Plueral fluid Pericardial fluid Amniotic fluid. Body fluids to mucus membranes Chapped or a braided skin Exposure to Airborne contagions
82
Measures to be taken immediately after a significant exposure?
Clean the wound Notify the EMS captain Accompany the source patient to the hospital Fill out the hospitals exposure log book using the Case number Report to the OHC immediately or the next business day Discontinue and treatment after being notified by the OHC of a negative result.
83
EMS captains responsibility post significant exposure are?
Make sure exposed employee requests patient source testing at the hospital Consult with the ER physician Notify the exposure control officer during normal hours unless employee receives post exposure treatment- Then have the communications center page the control officer at any time
84
The definition of a newborn to be left at a fire station is defined as?
7 days old or less left by the parent
85
What is the difference between “Safe Haven” and “Safe Place”
Safe haven is referencing new borns Safe Place is for teenagers
86
Under the “Safe Haven “ parents may not be pursued unless?
The parents are seeking to reclaim the new born infant
87
Parents under the “Safe Haven “ law can regain custody as longs as what?
The infant shows no signs of abuse
88
Under the safe haven law, Law enforcement should not be contacted unless?
Signs of physical abuse are present at the time of surrender.
89
Who get notified when a newborn infant is surrendered at a fire station?
PIO
90
How does the newborn infant get entered in the PCR if it is unclear the safe haven law?
“Safe Haven Baby”
91
Who gets notified for a Safe place incident?
The communications center and that the a unit is OOS until a Safe harbor representative arrives.
92
Under the safe place law, when should law enforcement be contacted?
1. Child is followed by and angry parent to the fire station 2. Abuse is ssuspected 3. Suicidal/ homicidal 4. Teen is hallucinating and out of control
93
Medical supply warehouse record keeping inventory items are stored where?
On the “G:” drive in the support services folder
94
Expired medications shall not be held in quarantine for more than?
30 days
95
If an employee is having training issues how should it be documented?
On a professional development form
96
Who can complete a Professional development form ?
Any employee
97
Where is professional development form submitted ?
To the affected employees battalion chief
98
Professional development needs assessments include:
Additional research in the questionable subject Reading combined with per and post assessments Attendance on training sessions Performance training and evaluations Attendance at courses provided by vendors Other
99
What is considered successful professional development?
Acceptable job performance as described within the plan
100
Where do completed professional development forms get submitted to ?
The compliance officer electronically
101
What is the maximum amount of time allotted for professional development remediation?
Maximum 18 shifts
102
Property and damage reports are defined as?
Damage to fore rescue property and or property belonging to the members of the public. NOT RESULTING FROM A VEHICLE ACCIDENT.
103
When damage does occur from a fire rescue vehicle and DOES NOT sustain damage who is notified?
Battalion chief
104
Where can phone numbers for contacting parties be found?
Fire Rescue intranet (share point) under phone list
105
Documentation for Property loss, damage, or theft includes?
Property and liability report Employee statements Law enforcement report if necessary Photographs with digital color Property damage tracking number
106
Who is notified via email once a property damage tracking number is pulled ?
Training and safety division ALL Deputy Chiefs ALL Division chiefs ALL District chiefs ALL Battalion chiefs Risk management
107
Incidents involving bodily injury sustained by the pubic at a fire rescue facility what happens?
Render appropriate treatment Notify the communications center Officers to notify the battalion chief
108
Stretcher malfunctions are handled how?
Render appropriate treatment Call for an additional rescue Call for an EMS captain Take the rescue out of service Sequester stretcher at battalion HQ Label the stretcher “Out of Service- do not use” Place in assetworks as a “HIGH probity” Report incident to Central shop and CQI
109
What has to be “Clearly” written on the tag for a stretcher malfunction?
OUT OF SERVICE- DO NOT USE
110
After securing the malfunctioning stretcher- Where does the item get reported to ?
Assetworks as a HIGH priority
111
What is the purpose of paramedic development?
Provide a uniform process for new employees attempting to work as a paramedic Address development for paramedics requiring remediation
112
The Paramedic Development course is for?
New employees and Those needing remediation
113
How are new employees selected for the paramedic development course?
Based on Senority
114
What are the requirements to get into the Paramedic development course?
Current ACLS card Current state of Florida or National paramedic certification Complete sign off skill sheets Complete IV skill sheet
115
Evaluation material for the paramedic development course include what?
Medical protocols EMS related SOGs Exposure control manual PDC skill sheets Pharmacology ECG interpretation Scenario based assessments on Praxctical application of protocols and or patient assessment
116
The Paramedic development entrance exam includes?
ON the first day completing a written test at 80% or above
117
IF an employee fails the PDC entrance exam what happens?
Returned to shift as soon as possible Cannot re try until next scheduled PDC IF the employee fails the 2nd time- must wait 24 month before applying again.
118
Paramedic probation consists of:
18 shifts probation period which can me ended at any time with an EMS captains approval. Memorandum with task book to be sent from the EMS captain to the compliance officer
119
Extensions for paramedic probation are ?
Done by the EMS captain and documented on a professional development form for an additional 18 shifts. If the extension period is still less than satisfactory then the EMS captain. Recommends the person be referred to the medical services division and medical director for further evaluation. All documentation to be sent to the compliance officer
120
Per CQI and Adverse event is defines as ?
Incident causing injury or other medical condition to a patient as a result of treatment rendered by EMS personnel.
121
Per CQI, A near miss is defined as?
Incident that had the potential to harm a patient as a result of care rendered by EMS personnel BUT DID NOT actually harm the patient.
122
Per CQI, an ERROR is defined as?
Failure of a planned action to be completed as intended or the use of a wrong plan to achieve an aim
123
Reportable adverse, near miss, or errors are sent to who?
EMS CQI officer
124
What are the common means of reporting CQI events?
Field personnel vis chain of command Reportable events Hospitals via complaint as a performance improvement process Patients vis a complaint to the agency
125
EMS CQI Reportable events are?
Airway or ventilation issues or errors Electrical therapy issues or error Deviation from EMS protocols with out justification Advanced procedure issues or errors: Paralytic use, pleural decompression, Cricothyrotomy Repetitive minor issues that cannot be resolved on a supervisor level Any other issue or error that causes harm or has significant potential to do so.
126
MInor CQI errors include?
Spelling or topographical errors TIme delays without patient harm Lack of detail Intracranial- report inconsistencies Protocol deviation without patient harm or potential.
127
Incidents identified by the EMS CQI officer level containing an EMS CQI reportable event are handled how?
Emailed to the appropriate EMS captain to be handled.
128
Who are responsible for the accurate inventory, distribution, transfer, documentation, and record keeping of all controlled substances on a unit?
All department protocoled Paramedics assigned to a unit.
129
Special events , dignitary details with regard to controlled substances are handled how?
Receive written authorization from the division chief of medical services or designee.
130
What kind of lock can be used for the EMS captains Storage container of controlled substances?
Key, coded, or biometric lock
131
When must controlled substances be inventoried?
Begin and end of shift Custody change When locked tag seal is changed
132
If the paramedic who signed the controlled substance log can longer keep possession and no relief is available who do they go to?
Lieutenant or operational captain or designee
133
IF trauma hawk is taken out of service where are the controlled substances kept?
In a department issued lockable safe
134
What shall be recorded on the controlled substance inventory log?
Total amount in Mg, MCG, etc NDC or Lot number Expiration date
135
How long before the expiration date are crews to notify the EMS captain that the controlled substance is about to expire?
7 days
136
How are explained discrepancies handled with controlled substances?
Report to Lt or operational captain Single line strike though with initials next to change
137
How are UNexplained discrepancies handled for a unit?
Notification to the EMS captain and EMS captain contact the Division chief of medical services
138
How are UNexplained discrepancies handled for the EMS captains stock?
Notification to the division chief of medical services
139
One a controlled substance is removed from the container how long till it needs to be re-sealed?
Immediately following or as soon as reasonably possible
140
Distribution of controlled substances from the EMS captain to a unit are signing in what spaces in the book?
EMS captain signs Given/ Issued by and Unit sign received by section .
141
Damage of a controlled substance from a a unit is handled how?
Notification t o the EMS captain Property loss form and tracking number “Broken/ damaged” written in the case# spot The EMS captain notifies the division chief of medical services
142
Damage from the EMS captains stock are handled how?
Notification to Chief of medical services Property loss and tracking number
143
H ow are lost or stolen controlled substances handled from a unit?
Notification to the EMS captain Property loss form and tracking number Law Enforcement report attached EMS captain then to notify the Division chief of medical services EMS captain to Ensure all paperwork is completed
144
If theft or loss of a controlled substance from the EMS captains stock- how is it handled?
The same as a unit loss except the EMS captain contacts the division chief of medical services 1st.
145
Disposal, Destruction of controlled substances are handled how by a unit?
Draw upon Unused medication and dispose of it “as directed by the medical services division,. Record disposal in log book using 2 different employees.
146
How are expired controlled substances handled by the unit?
Unit gives the expired medication to the EMS captain and records “Expired” in the logbook for the case #
147
How are the collected expired controlled substances handled?
Hand delivered to an authorized member of the medical services division for proper disposal.
148
Definition of a “PAR” level?
The “ideal quantity of each controlled substance carried by a unit in order to maintain sufficient operations.
149
Who sets the running par level at the battalion for controlled substances?
The EMS captain.
150
Where can the **_"Running "_** par level for a controlled substance for each unit be found?
Front cover of the units controlled substance logbook And EMS captains logbook
151
Minimum par levels with controlled Substances can be found where?
PBC portal/ PBCFR/medical services under the quick link- Controlled substances minimum quantities.
152
A serious injury not requiring state notification get reported to who and within how many hours
OHC and 48 hours
153
Who delivers all investigative material for an IRE?
DC to the Division chief of operations
154
the investigative material fro an IRE has to be sent when?
ASAP during normal business hours
155
what is the time frame for completing a customer complant file and by who?
30 days DC / Supervisor
156
how far in advance should paperwork for students/ observers be completed?
3 weeks
157
who contacts to State Bureau of standanrds and training for reportable events?
FOO with authorization by DC
158
inspection of controlled substances includes?
medication condition NDC lot number expiration date cointainer breakage alteration tampering
159
What is the minimum time for logs and records with regards to controlled substances kept?
2 years
160
With regards to reporting, what are code numbers identified as “FIres”?
100-173
161
Who is responsible for completing all fire related pages?
Individual with the most knowledge of the incidentr
162
Who is responsible for checking completeness of fire reports and notifies who how and by when?
BC Via email to captain Changes completed by end of next shift
163
what are the EMS CQI areas (7)?
EMS CQI reportable events EMS excellence awards EMS CQI committee EMS CQI studies and goals EMS CQI Surveys EMS CQI best practices EMS CQI Hospital outcomes
164
What are the FIRE CQI Areas (4)
Fire CQI Fire CQI committee Fire CQI Studies FIRE CQI Best practicea
165
166
What are the 4 possible outcomes from EMS CQI?
System Faults lessons learned remedial training CQI officer level
167
who does the administrative secretary or FOO contact after a complaint tracking number is issued?
Deputy chief and or Division chief supervisor
168
once discipline is warrented or may a the result during a customer complaint who should be consulted?
DC or supervisor
169
the documents generated in a customer complaint are refered to as?
Inquiry logs
170
who initiates the primary investigation for an IRE
BC or supervisor
171
Who are the IRE forms fowarded to by the end of the shift ?
Divison chief of operations DC's internal affairs Litigation officer EMS CQI FIRE CQI safety committee
172
DREs are handled by the _______ and notifies the \_\_\_\_\_\_\_ via ___________ before the end of the day.
BC DC email
173
who initiates a meeting with the involved supervisory staff to ascertain the need for an investigation?
Division Chief of operations
174
What is the age for observers?
18
175
examples of undetermed cause for a fire and fire investigator response are:
Fire sprinkler activation overcrowding when the IC determines a significant life safety issue
176
Who determines is the PBSO bomb squad is required?
Fire investigator
177
work related injures and incidents is inclusive of ?
employeees Reservists performing offical duites. DOES NOT APPLY TO CADETS
178
who is responsible for their employees safe working performance and environment?
Each supervisor
179
who adjusts leave types for an injury?
Payroll section
180
who approves workers compensation?
OHC
181
when an employee is transported to the hosptial who is responsible completed paperwork
BC
182
When does the employee report to the OHC after an injury?
ASAP or within 48hrs.
183
who assists the employee in completing the appropriate dept of labor forms for processing medical claims?
OHC
184
If hospitalization of an employee is required due to a serious injury who is required to complete the required forms?
Risk management
185
who enters injury tracking data information into the computer database?
Training and safety division
186
For and exposure, when must the employee report to OHC?
immediately or next business day if occured after business hours
187
Who contacts the hospital ICC to verify source patient testing?
Exposure control officer
188
Who is responsible for determing workers compensation coverage?
OHC
189
the logbook in reagrds to the controlled substances policy is also known as ?
record keeping binder
190
who is responsible for designating who will complete the data entry for a fire report?
Highest ranking IC
191
Vehicle accident reports with occupants who are denying injures will have their demographic information completed in which program?
ePCR
192
The safe haven prgram is based on what statue?
Florida
193
In what situations can parents attempt to regain custody of a newborn?
no signs of physical abuse parents state of mind can contact the selected hospital
194
who shall provide the teen with a safe enviornment ?
Lt or operational captain
195
who notifies the communcications center that thir station is OOS for a safe place incident?
Lt or operational captain
196
who creates the professional development plan?
Batallion command staff
197
The employee with meet with who to discuss progress of a proffesional development plan?
supervisor and DC
198
completed professional developmetn forms are fowarded to who and how?
complaince offcer electronically
199
Future updates to the property damage and injury policy is the responibily of who?
Division Chief of safety and training
200
who amd when are notified when a unit is involved with property damage but the vehicle does not sustain damage?
BC prior to leaving scene immediately
201
who is notified if the BC is unreacable for property loss or damage?
FOO
202
Who can be assigned portions of the property damage/ injury report?
Lt operational captain
203
What are the DCs responsibilty for property damage/ injury reports?
ensure all documentaion is accurate and complete Inital report indicating the report id complete Ensure discipline foward all documentation to the training and safety divsion
204
EMS CQI reportable events should not be confused with what other reports?
an IRE or DRE
205
Best practices from the FIRE CQI side are submited to who?
Deputy chief of operations
206
Paramedic development class is how many hours?
80 hrs