Policies 2020 Flashcards
Who is the clearinghouse for citizens complaints?
Operations and administrative services
Who is allowed to take or contact the complaint?
Lieutenant or higher officer
How is the 1st notification made in the chain of command for complaints?
Verbally to the DC or supervisor.
If not available then BC.for the complaints battalion.
What is a customer inquiry?
Inquiry - Request for information -
Lost item
Securing property
Gratitude
Obtain inform
GIS
Gratitude
Information
Securing property
What is a customer complaint?
Misconduct
Taking of property of value
Dissatisfaction with policy or procedures
When are statements with regards to citizens complaints necessary?
Statements are needed :
- Damage or loss of property
- Poor treatment
- Patient wishes- ie. Not securing residence or wrong transport location
- When the officer needs statements
Who gets contacted with finding of an investigation with regards to citizens complaints?
DC get contacted for findings of Citizens complaints
Who holds the records for citizens complaints and inquiries?
Fire rescue administrative secretary
Customer complaints regarding fire safety includes what types?
Codes
Overcrowding
Parking in fire lanes
Customer complaints with regards to matters of fire safety are ha fled by?
Community risk reduction and notification to DC or BC
Customer complaints concerning communication center go to who?
Communications center supervisor
Reportable events are defined as:
An occurrence during emergency calls, training, pub ed, emergency or non emergency situations
An IRE is defined as:
With regards to any Citizen, patient, fire rescue personnel:
- Harm caused by action or inaction
- Caused by equipment failure
- Immoral, unethical , or illegal action
- Cause for litigation
- Poltically sensitive
- Media scrutinization
An IRE is reported immediately to whom?
Supervisor
For expediency of an IRE notification is made how?
By telephone or face to face to the BC.
Who can place an unit OOS for an IRE?
BC or equivalent supervisor
A “DRE” is defined as:
Events that occur during emergency calls, training, pub ed, emergency or non emergency situations:
Potential to cause harm
Equipment failure that had potential but did not.
Who is responsible completing and submitting the DRE form and where does it go?
First person to report event and uploaded to sharepoint.
Who can participate in ride alongs ?
Students and observers
Definition of Student in regards to ride times?
Enrolled in an education program at an accredited facility that has an agreement with fire rescue.
To include: EMT and paramedic programs
Emergency medical responder
Training programs at secondary school of palm beach county.
Limitations of Student riders?
Only perform or assist in activities where proficiency has been verified by training facility.
No riding alone with pt’s in pt compartment
Logged in station log book
Wear uniform that training facility has issued
Not subject to duties outside of agreement
prior to riding, First time students on ride alongs must provide the following items:
Written verification of name, year/ class and status in program.
Background check and criminal hx
Written verification of. Proficiency in BSI
Have stethoscope, eye protection, mask and fit tested.
Written confirmation of vaccinations
Written verification of skill proficiency
Students may ride at what times?
School Students: 0700-1600
EMR students only 0900-1600
What forms are required by students to ride - legal documents?
Copy of Student/ observer ride time
Release of Liability and covenant not to sue.
Indemnification agreement
HIPPA confidentiality agreement
Insurance coverage