PMP TEST 1.1 Flashcards by Peter Voronak

1The Project Manager shifts to an agile approach for a project with an aggressive go-to-market timeline. The Project Manager needs to revise the stakeholder plan so that it follows agile principles. What should the Project Manager do to meet this need?
SELECT THE CORRECT ANSWER

Design a digital communication system that allows for virtual submission, logging, reviewing, and escalation of issues

Remove unnecessary layers of management to promote direct communication between the project team and stakeholders

Modify templates to include product backlog progression and the burndown rate and encourage use of standups

Increase the number of formal training workshops to cover all relevant issues for all stakeholders, including the project sponsor and client

Correct Option:C

EXPLANATION

Servant leadership requires shared responsibility. Changing documentation and processes across the team toward agile methodologies ensures that all team members are kept up to date on expectations, roles, and responsibilities.

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3A Project Manager develops a project management plan and schedule based on an agreed-upon project life cycle of 16 months. Later, due to changing business requirements, the Project Manager receives a request for completion within 9 months. How should the Project Manager respond to this proposed change in timeline?
SELECT THE CORRECT ANSWER

Work with key stakeholders to identify project requirements that could be reduced

Immediately ask project team members to increase the pace of each task within the project

Modify the original project schedule so that revised deadlines can be met

Meet individually with project team members to discuss how aspects of the project can be completed more quickly than planned

Correct Option:A

EXPLANATION

To execute the project quickly, the project team should discuss on the whole scope together and find out the way to complete tasks at individual level within short time. By the discussion, many tasks could be by-passed from the base tasks and new tasks can be identified, which might help the project to reduce the total time frame of the project. This is the agile mindset of the Project Manager by which more value can be delivered in a shorter period of time.

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5The project manager schedules an iteration review and learns that a few key stakeholders do not approve of how a feature has been developed. What should the project manager do first in order to address this issue?
SELECT THE CORRECT ANSWER

Invite project team members to a brainstorming session to identify an appropriate response.

Address the issue only after evaluating why these stakeholders are concerned.

Determine the impact of the conflict by listing the pros and cons of the situation.

Ask the project sponsor to act as a neutral party in negotiation with those stakeholders who are dissatisfied.

Correct Option:B

EXPLANATION

One of the required abilities of Project Managers is to identify when the conflict escalates. If it happens, the Project Manager should help to facilitate a satisfactory solution, addressing conflict early, in private and using a direct and collaborative approach. PMBOK Guide Sixth Edition (2018), 9. Project Resource Management / 9.5.2 Manage Team: Tools and Techniques, p348

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13A Project Manager’s team has been efficiently delivering expected results in an environment where budget and scope are fixed. Now, there is an increased demand for new skills due to changes in the market. What can the Project Manager do to meet this new demand?
SELECT THE CORRECT ANSWER

Meet the new demand by adding new resources with the required skills

Hire a third-party vendor who can provide resources with the needed skills

Change the distribution of partially-dedicated resources with the needed skills

Meet the new demand by upgrading the existing team members’ skills

Correct Option:A

EXPLANATION

Developing the team is very important. However, in a situation where time is limited, the most efficient option is expanding the team to included skilled resources.

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14A project team is small and the team members have known each other for a long time. The team’s project is in the execution phase. Recently, a team member told the new project manager that another team member has been complaining about how the project is being managed. How should this new project manager respond?
SELECT THE CORRECT ANSWER

Preview the current stakeholder engagement plan for the way to resolve the difficulty.

Schedule a mandatory team meeting which will lead to the creation of a new social contract.

Notify team members that they should submit anonymous recommendations for a new social contract.

Send a survey to team members, requesting suggestions for dealing with the dissatisfaction.

Correct Option:B

EXPLANATION

A) No - While this may help in addressing the situation, it will not help to rectify any existing damage done to the team as a result of the situation. B) Yes - This is the best solution. It encourages every team member to particulate and results in a clear set of guidelines for the team. C) No - This is not the best answer. While this will create a set of guidelines, they may not be the best ones for the team. D) No - This is not the best solution as it does not encourage team cohesion and self leadership. PMBOK Guide Sixth Edition (2018), 9. Project Resource Management / 9.1.3.2 Team Charter, 319 | The Agile Practice Guide (2017), 5. Implementing Agile: Delivering In AN Agile Environment / 5.1 Charter The Project And The Team p50

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16A project manager has multiple projects. One project has new team members and is in its early stages. Unfortunately, the project manager will be very busy executing other projects over the next few weeks. How can the project manager develop the new project team over the next few weeks?
SELECT THE CORRECT ANSWER

Help the team create a social contract that will encourage team cohesion.

Suggest that the team engage in multiple team-building events to normalize the team.

Keep the team informed by sending short daily project status updates.

Engage in face-to-face personal conversations with each team member to build relationships.

Correct Option:A

EXPLANATION

A) Yes - This will allow the team to normalize themselves and be self-servicing when you are unavailable. B) No - This may be productive, but it is a one-time activity and does not encourage self-servicing when you are unavailable. C) No - This does not encourage the team to get to know each other and become self-servicing. D) No - While this may result in deeper relationships, there is not enough time for this and it does not encourage the team to get to know each other. PMBOK Guide Sixth Edition (2018), Part 2 The Standard for Project Management / 1.5 The Project Lifecycle, pp 547-548

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17A Project Manager needs to ensure that the team delivers business value within the required timelines. The manager recently learned that key stakeholders are worried that the current release plan will not meet urgent business needs. What can the Project Manager do to effectively respond to the stakeholder concerns?
SELECT THE CORRECT ANSWER

Renegotiate scope with the project sponsor after examining the work breakdown structure (WBS)

In consultation with the stakeholders and team members, identify the minimum viable product needed for launch

Determine the schedule performance index (SPI) and escalate the schedule risk to the project sponsor

Monitor progress using a burndown chart after modifying the schedule baseline to meet stakeholder requirements

Correct Option:A

EXPLANATION

Assuming that the work can be completed may create new issues. It is best to work with the project sponsor and see if there is any scope that can be reduced to meet a more realistic timeline.

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18A key stakeholder voices a concern during the planning stage about whether the available resources are sufficient to meet the objectives of the project. The Project Manager believes that the stakeholder is right. How should the Project Manager handle this stakeholder’s concern?
SELECT THE CORRECT ANSWER

Review the bounds of the negotiations for agreement

Determine the project’s ultimate objectives after carefully evaluating project priorities

Engage in agreement negotiations for better resources

Ensure that the impact of the unavailability of required resources is fully documented

Correct Option:D

EXPLANATION

Fully documenting the impact of situation ensures that all stakeholders are aware of any risks, issues, quality concerns, etc.

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22A customer requests a change in the technical approach for a product currently in development. The project manager learns about this request during a reoccurring project review. What should the project manager do in response to the customer’s request?
SELECT THE CORRECT ANSWER

Work with team members to immediately implement the new approach.

Have the team decide on the appropriate approach, giving them authority to implement their decision and validating their decision in talks with stakeholders.

Discuss the pros and cons of the proposed approach with stakeholders, then select the approach that is best for the team and notify team members.

In order to obtain sponsor buy-in, have the team to benchmark the approach.

Correct Option:B

EXPLANATION

As a technical issue the project management should address the team to assess and select the best options to solve, empower then and improving engagement. The Agile Practice Guide (2017), 2 An Introduction To Agile / Figure 2-2 The Twelve Principles Behind the Agile Manifesto, p9 | The Agile Practice Guide (2017), 4 Implementing Agile: Creating An Agile Environment / 4.2 Servant Leadership Empowers The Team, p33

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23A Project Manager realizes during the third iteration of product development that the template used for the project management plan is not showing updates. Which action should the project manager take?
SELECT THE CORRECT ANSWER

Assign one team member to update the project management plan template and document any risk

Rank the need to update the template according to the business value for the upcoming iterations

Avoid adding to team distraction by fixing the issue independently

Document the issue as a new project risk and propose a solution

Correct Option:D

EXPLANATION

This issue may or may not also be a risk to future iterations. Documenting it as a new project risk also ensures that there is a proper risk analysis performed to analyze what could happen in different scenarios.

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25During work on a government project, stakeholders pressure the project manager to submit to their preferred actions. While the project manager must coordinate and plan with multiple stakeholders, the project manager must also deal with complex relations and frequently changing scenarios. What should the project manager consider doing? (Choose two.)
SELECT THE CORRECT ANSWER(S)

Use the Prioritization method of categorization.

Use the Salience model of categorization.

Use the Transformation model of categorization.

Use the Transaction model of categorization.

Correct Option:A, B

EXPLANATION

Both salience model and prioritization needs to be used to categorize for government contracts especially when the scenario is for frequently changing, complex relationships with multiple representatives involved. PMBOK Guide Sixth Edition (2018), 13. Project Stakeholder Management / 13.1.2.4 Data Representation, p513

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27A Project Manager needs to ensure that all data security requirements are covered during a data warehouse development projects execution phase. Each of the databases created during different project phases will have a specific data security policy to comply with governmental data security laws. How should the Project Manager plan to meet these requirements?
SELECT THE CORRECT ANSWER

Plan a database development specification and regularly check this to ensure the developer aligns with the specification

Arrange for review of the data security status on a quarterly basis and recommend remedial steps if noncompliance is found

Tell the database developer to submit documentation of data security items and the steps they take to correct items that do not meet specifications

Add a quality assurance specialist resource to the project team who will be responsible for monitoring the data security quality of the project

Correct Option:C

EXPLANATION

Clearly documenting how key requirements have been met is a great way to ensure quality and identify any gaps that need to be addressed

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29A company is struggling to define the scope of a new project that has multiple phases with a high level of dependency between the phases. How should the project manager approach this challenge?
SELECT THE CORRECT ANSWER

Contract with a third-party company that specializes in helping businesses define scope of work on large projects.

Work with project stakeholders to recommend an iterative approach that will then help to define the project’s scope.

Construct a project management plan that provides extra time within the schedule, then seek to revise the scope of work.

Suspend final delivery dates for the project in order to have time to revise the schedule once there is clarity on the scope of work.

Correct Option:B

EXPLANATION

Although most of the distractors are not bad ideas for the project manager, the key is the first correct action the they must perform. Introducing adaptive steps in a heavily predictive environment is never easy and also, the stakeholders will be the ones heavily involved in the 3 weeks interaction phase. PMBOK Guide Sixth Edition (2018), 13. Project Stakeholder Management / 13.3 Manage Stakeholder Engagement, p524 | The Agile Practice Guide (2017), 5. Implementing Agile: Delivering In An Agile Environment / 5.2.6 Planning for Iteration-Base Agile, p55

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31All team members on a new project want to gain the customer’s trust by delivering value as quickly as possible. The project manager learns that one resource has worked with the sponsor on other projects. The resource seems to be using personal influence, working with a project sponsor to increase the project’s benefits realization. At which stage in the project should the project manager address this concern to optimize cost effectiveness?
SELECT THE CORRECT ANSWER

At the start of the team’s performing stage

Immediately after the first benefit realization

During the next retrospective ceremony

During the next resource performance review

Correct Option:C

EXPLANATION

The retrospective would be the event to address this concern. PMBOK Guide Sixth Edition (2018), 8. Project Quality Management / 8.3.2. Control Quality: Tools and Techniques / 8.3.2.6 Meetings, p305 | PMBOK Guide Sixth Edition (2018), 13. Project Stakeholder Management / 13.4.2.6 Meetings, p535

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32A project team learns that there is a new compliance requirement from an international entity that may impact the baseline business case for the project. They learn this right after project charter is completed and the project sponsor has signed. How should the project manager proceed?
SELECT THE CORRECT ANSWER

Research the requirement and possible consequences, then give the sponsor a recommendation.

Address the requirement through the creation of a quality management plan.

Decline to address the issue, as the new requirement is not part of the project’s documented scope.

Ensure that the requirement is documented in the risk register, then ask for further guidance from all stakeholders.

Correct Option:A

EXPLANATION

The context of this scenario demands the Project Manager to influence the organization (sponsor) and recommend next steps after reviewing and understanding compliance requirements and consequences. PMBOK Guide Sixth Edition (2018),4. Project Integration Management / 4.1.1.3 Enterprise Environmental Factors p78

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35During one daily standup meeting, team members indicate that they are having to engage in rework because there seems to be too much up-front work. How should the Project Manager respond to this concern?
SELECT THE CORRECT ANSWER

Try using a Kanban board for reviews

Request that team members explicitly implement time boxing

Request that the project owner maximizes the product value

Engage in a process to manage a reduction in the product backlog

Correct Option:B

EXPLANATION

Rework can often caused by trying to do too much in too little time. Timeboxing is a great technique to choose an appropriate window of time dedicated to a single focus.

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36A Project Manager from a traditional project management organization is assigned to an ongoing project. Recently, the organization has started to use agile methodologies in its projects. The Project Manager hears that some team members feel like key subject matter expertise is missing and there is insufficient collaboration within the team. How should the Project Manager respond to these team members’ concerns?
SELECT THE CORRECT ANSWER

Employ third-party specialists to fill the knowledge gap

Add additional resources via a request to the sponsor

Add cross-functional internal resources

Where possible, modify Gantt charts to Kanban boards

Correct Option:C

EXPLANATION

Agile methodologies require T” shaped team members. That is

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38A key team member is unhappy with the overall approach documented in a project management plan. The member surprises the Project Manager with negative comments about the approach during a weekly status meeting during the execution phase of the project. How should the Project Manager address the team members concerns?
SELECT THE CORRECT ANSWER

Continue with the meeting, and ensure that the concerns are added to the risk register after the meeting is finished.

Continue with the scheduled agenda items after reminding the team member of expected meeting etiquette. Then, solicit feedback about the etiquette expectations.

Remember that a project should not go forward when key team members are in disagreement, and use the meeting to discuss the members concerns.

Make a short comment to acknowledge the team members concerns, continue with the meeting, and meet with the member in private to discuss their concerns.

Correct Option:D

EXPLANATION

Conflict should be addressed in private, first, to better understand the concern being raised. Exploring the concern after the meeting gives the PM an opportunity to verify the concern and determine needed next steps without disrupting the meeting with all meeting attendees.

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40During an iteration, a project team encounters problems that may cause a delay in task completion. Another team within the same project needs the task to be completed on time in order to meet their schedule. What can the project manager do to resolve this problem?
SELECT THE CORRECT ANSWER

Insist that the project team work a bit harder to complete on time, in order to avoid delaying the work of other teams.

Work with the product owner to reprioritize the iteration backlog, so that it does not delay work by other teams.

Increase the iteration length, and add additional resources to the project team, so that they can meet the appropriate deadlines.

Ask team members to perform to the best of their abilities during the iteration, and engage in a retrospective after completion of the iteration.

Correct Option:B

EXPLANATION

May cause a delay does not mean the task completion will be delayed, To improve probability of success, reprioritizing the backlog may improve the probability for success more than the other options. PMBOK Guide Sixth Edition (2018), 6. Project Schedule Management / 6.6 Control Schedule, pp 222-224 | The Agile Practice Guide (2017), 5 Implementing Agile: Delivering In An Agile Environment / 5.2.3 Backlog Refinement, p52

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41Certain key stakeholders are dissatisfied with how a key feature of a project has been developed. They express their dissatisfaction during an iteration review meeting. What should the project manager do first to resolve this issue?
SELECT THE CORRECT ANSWER

Gather the project team for a brainstorming session and identify a solution.

Identify the reasons why there are issues with the feature, then address the issue.

Create a list of the pros and cons of the situation to define the impact of the conflict.

Add a neutral party, such as the project sponsor, to function as a negotiator with stakeholders.

Correct Option:B

EXPLANATION

Identifying the source of conflict is a key initial step in conflict management. PMBOK Guide Sixth Edition (2018), 9. Project Resource management / 9.5.2 Manage Team Tools and Techniques, p348

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42During a technical project, a well-liked project member is reassigned to a different project. The team has expressed disapproval regarding the reassignment. What action can help mitigate the team’s disapproval?
SELECT THE CORRECT ANSWER

Notify the project sponsor regarding the teams disapproval and brainstorm a response

Employ coaching tools and techniques to increase team motivation

Add a resource with the same skills to replace the key team member

Notify the change control board (CCB) and discuss possible ways to resolve the issue

Correct Option:B

EXPLANATION

PM should know how to handle key personnel changes and keep the team motivated and productive.

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43At a weekly project status meeting, a key team member expresses concerns about the overall approach documented within the project management plan. The Project Manager is surprised because the team is in the process of executing an important component of the project and the concern has not been raised before. What steps should the Project Manager take?
SELECT THE CORRECT ANSWER

Update the risk register to document the concerns, then continue with the meetings scheduled agenda items.

Recognize that the concern must be fully discussed and resolved prior to continuing with the meetings agenda items.

Address the team with a generic reminder about meeting etiquette, then ask if the team wants to use the time to fully discuss the concerns raised during the meeting.

Immediately acknowledge the team members concern, continue with the scheduled agenda, then privately meet with the team member to fully understand the concerns expressed.

Correct Option:D

EXPLANATION

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45A project manager has been asked to conduct a risk analysis that is based on a high-level scope. As part of the analysis, the project manager must use expert judgment to prepare a document. Which document-based action is being performed?
SELECT THE CORRECT ANSWER

Creating the project charter

Preparing the scope statement document

Creating a project management plan

Documenting the risk management plan

Correct Option:A

EXPLANATION

Expert judgment is one of the tools and techniques for developing the project charter. PMBOK Guide Sixth Edition (2018), 4. Project Integration Management 4.2.1 Develop Project Charter, p79

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47A project manager receives complaints from a project sponsor because of a delay in developing a prototype. The project manager responds that the delay was due to a lack of knowledge in a specific skill that was needed by the cross-functional project team. How could the project manager avoid this type of situation in the future?
SELECT THE CORRECT ANSWER

Create training sessions at the start of the project, so all necessary skills are learned.

List required skills for the project, and organize the project team based on those skills.

Consult with the project sponsor to add training once the lack of a specific skill becomes apparent.

Empower team members to problem solve where skills may be lacking, using the skills they do have.

Correct Option:B

EXPLANATION

Develop the human resource management plan by defining the roles and responsibilities of the project team members in order to create a project organizational structure and provide guidance regarding how resources will be assigned and managed. PMBOK Guide Sixth Edition (2018), 9. Project Resource Management / 9.3.3 Develop Team: Outputs, p343 | The Agile Practice Guide (2017), 4 Implementing Agile: Creating An Agile Environment / 4.3.3 Generalizing Specialists, p42

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48A projects daily standups are long and often last more than two hours. The project team uses the standup meetings for extended discussions about solutions to project obstacles. What should the Project Manager do to improve the daily standup meetings? SELECT THE CORRECT ANSWER Invite department managers to participate in the team members discussions, in order to identify solutions in a business-like manner Request shorter discussion time during each standup, leaving more time for working Insert a new team member who will manage obstacles and meetings to discuss possible solutions Coach team members that they have the opportunity to shorten all standup meetings and improve their method for identifying solutions

Correct Option:D EXPLANATION Agile team members should be encouraged to be servant leaders. This means a shared understanding of the purpose of a standup and the team charter. It also means that all team members are both capable and share responsibility.

51A project that should have been 90 percent complete by now is only 65 percent complete. The total project budget is US$120,000 and the actual cost of work performed (ACWP) is US$80,000. What is the scheduled performance index (SPI) and cost performance index (CPI) of this project? SELECT THE CORRECT ANSWER The SPI is 0.72, and the CPI is 0.98. The SPI is 1.38, and the CPI is 1.2. The SPI is 0.94, and the CPI is 1.04. The SPI is 0.80, and the CPI is 0.91.

Correct Option:A EXPLANATION EV = % complete * budget: 65% * $120,000 = $78,000, AC = $80,000. CPI = EV/AC = $78,000/80,000 = 0.975 or 0.98 A CPI less than 1 means the project is over budget. PV = % complete * budget: 90% * $120,000 = $108,000, SPI = EV/PV = $78,000/108,000 = 0.72 A SPI less than 1 means the project is behind schedule.

52A project manager is working with a customer who repeatedly submits new feature requests for an existing software product. The project manager has already provided the completed scope definition for the product's next version release to stakeholders. Which step is appropriate for the project manager to take next? SELECT THE CORRECT ANSWER Hold a meeting with the product manager to request that the number of new requests be reduced. Define project boundaries immediately with the sponsor. Organize a meeting with the stakeholders to set expectations. Analyze the scope management plan and iterate it through the scope definition process.

Correct Option:D EXPLANATION The scope management plan documents how the project and product scope will be de?ned, validated, and controlled. The key benefit of this document is that it provides guidance and direction on how scope will be managed throughout the project. PMBOK Guide Sixth Edition (2018), 5. Project Scope management / 5.1.3.1 Scope Management Plan, p137

53A project has the following characteristics: -US$3 million budget -Planned cost of US$630,000 -Actual cost of US$650,000 -Earned value of US$540,000 Which statement is true about the current status of the project? SELECT THE CORRECT ANSWER The project is ahead of schedule and under budget. The project is behind schedule and over budget. The project is ahead of schedule and over budget. The project is behind schedule and under budget.

Correct Option:B EXPLANATION CV = EV - AC; 540-650 = -110. SV = EV - PV; 540-630 = -90. Negative cost variance means over budget. Negative schedule variance means behind schedule. PMBOK Guide Sixth Edition (2018), 7. Project Cost Management / 7.4.2.2 Data Analysis, p262

54A project manager receives the following for a new project: -assumptions -restrictions -preliminary scope After receiving this information, what should the project manager do first? SELECT THE CORRECT ANSWER Review and understand the business case and project goals. Put together the project team and assign project tasks. Build the project schedule and determine the critical path. Ensure project charter approval is obtained from the sponsor.

Correct Option:A EXPLANATION The business case and project goals need to be understood first before a charter can be written. Building a team and a schedule come later in the process. PMBOK Guide Sixth Edition (2018), 1. Introduction / 1.2.6.1 Project Business Case, p30-32

55A project manager joins a project that has the following features: -Globally distributed team -Budget that is fixed -Very tight deadlines During planning, what should the project manager do to avoid any scope creep and keep the team focused on delivering a product that meets requirements? SELECT THE CORRECT ANSWER Put any changes to scope through the formal approval process. Hold daily stand-ups with all development teams. Ask that all development team leads prepare detailed requirements. Disallow stakeholders from directly interacting with the development team leads.

Correct Option:A EXPLANATION Scope creep can be avoided by adherence to the agreed upon change management process. Project Manager's Portable Handbook, 3rd Ed (2010), 6 Project / 6.4.2 Getting Started

56A project is delayed. To obtain the desired quality level of the deliverables, a change is required. First, the project manager issues a formal change request and communicates the change to all stakeholders. Then, the project manager learns that this communications approach did not meet stakeholders' expectations. What should the project manager do next? SELECT THE CORRECT ANSWER Refer to the communications management and stakeholder engagement plans. Provide a change request to include stakeholders' expectations in the project management plan. Organize a meeting with the project sponsor to better understand stakeholders' expectations. Review the communications management plan, follow it, and issue a status report.

Correct Option:A EXPLANATION The Monitoring of the communications process may result in improved effectiveness of communication through additional and possibly amended communications plans and activities. Such iterations illustrate the continuous nature of the Project Communications Management processes. Issues or key performance indicators, risks, or con?icts may trigger an immediate revision. The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right (2010), 11. Communication Planning / Communication process, Determine Communications Requirements

58A project is in the execution phase. Three necessary changes are brought to the attention of the team. The team members all have differing opinions regarding how to implement the changes. What should the project manager do? SELECT THE CORRECT ANSWER Confirm that all team members and stakeholders understand and follow the change management plan. Hold a meeting with the board and project sponsor to address the issue. Organize a meeting with team members to review the issues and request changes where needed. Ensure all requested changes are applied to the project and communicate directly with all team members.

Correct Option:A EXPLANATION The team and project manager must follow the documented and agreed upon change management processes. PMBOK Guide Sixth Edition (2018), 4. Project Integration Management / 4.2.3.1 Project Management Plan -Additional Components, p88 | PMBOK Guide Sixth Edition (2018), 3. The Role of The Project Manager / 3.1 Overview, p51

59After a project ends, the project manager and project team members are still being asked to do the following: -Evaluate new requirements -Make minor modifications -Solve technical issues The project manager wants to ensure the product or service developed by the project now has operational support. What should the project manager do? SELECT THE CORRECT ANSWER Complete the handover of the project. Review the acceptance criteria and get acceptance. Formally disband the project team and find a new project. Continue to fulfill the requests as the product is still being developed.

Correct Option:A EXPLANATION Project closure and hand-off will ensure knowledge transfer to production and/or operations. PMBOK Guide Sixth Edition (2018), 4. Project Integration Management / 4.7 Close Project or Phase, pp 121-123

60The initial draft of a project management plan is completed. The project manager plans to show the draft to stakeholders who are located around the globe for approval. The project manager has limited time to gain approval, and the project management plan is lengthy. The project manager needs to ensure that the review of the plan is completed on time. Which action should the project manager take? SELECT THE CORRECT ANSWER Send the plan for the stakeholders to review, and then meet with the all of them to discuss it. Have each stakeholder review the plan individually, adding their comments, and then update the document accordingly. Ask select stakeholders to review particular sections of the plan based on their areas of expertise. Organize individual meetings with only the key stakeholders to walk them through the plan.

Correct Option:A EXPLANATION By sending the project management plan to the attendees in advance, the PM can insure that the meeting is most productive. PMBOK Guide Sixth Edition (2018), 3. The Role of the Project manager / 3.4.4.3 Politics, Power, and Getting Things Done, pp62-63 | Project Manager's Portable Handbook, 3rd Ed (2010), Section 9. Project Communications / 9.2 Project Communications

62A planned task in a sprint does not get completed due to an issue that appeared three days ago but did not get resolved. The Project Manager wants to prevent this type of situation in the future. What should the Project Manager do? SELECT THE CORRECT ANSWER During the retrospective, examine the issue In the demo, address the issue During the next iteration planning meeting, discuss the issue In the next daily standup meeting, review the issue

Correct Option:A EXPLANATION A retrospective is a great opportunity to talk about what went right, what went wrong, lessons learned, and what to improve for next time.

67Multiple new members are added to an ongoing project. Although all original team members received basic training on the specifics of the business operation that the project supports, the new members do not have the same basic understanding. This lack of understanding results in decreased productivity. How should the project manager respond to this issue? SELECT THE CORRECT ANSWER Ask the original team members to provide support and training, and schedule a second kick-off meeting for new team members. Assure all new team members that they should feel comfortable asking for help from both the long-term members and project manager. Revise the team, so that the newer resources are moved to other projects and resources with relevant experience are added, then log lessons learned. Recognize that this is a common occurrence when teams experience change, and revise the schedule to allow for the slight decrease in productivity.

Correct Option:A EXPLANATION It is the PM's responsibility to make sure that the new members are adequately trained. This approach provides that training. PMBOK Guide Sixth Edition (2018), 9. Project Resource Management / 9.4.2.4 Interpersonal and Team Skills, p341

68A projects single sponsor has been replaced by a steering committee due to a significant increase in project size. How should the project manager approach this change? SELECT THE CORRECT ANSWER Tailor communications to the new steering committee, recognizing that there has been a change in stakeholder structure. Follow the initial project plan, recognizing that the stakeholder group now includes the steering committee members. Schedule a low-key introductory meeting with the new steering committee and the team, while continuing to follow the initial project plan. Ensure that the new steering committee members receive the projects current status report.

Correct Option:A EXPLANATION The project manager needs to be proactive and respond to this change. The same communication that was planned for a single sponsor will not necessarily work for this steering committee. PMBOK Guide Sixth Edition (2018), 10. Project Communication Management / 10.1.2.2 Communications Requirements Analysis, p369-370

69Prior to preparing a monthly project status report, a project manager identifies three new risks. All of these risks could impact critical key milestones. The project manager wants to reference additional information before presenting this new risk information. To which sources should the project manager refer? SELECT THE CORRECT ANSWER Risk register and risk report Risk register and organizational process assets Risk management plan and risk report Lessons learned repository and risk report

Correct Option:A EXPLANATION The project manager must check the risk register and risk report to see if this is indeed a new risk and to see if there was action already planned around it. PMBOK Guide Sixth Edition (2018), 11. Project Risk Management / 11.7 Monitor Risks, pp 409-411

70A week prior to the project kick-off call, a project manager meets with a key project resource to gain a deeper understanding of how complex the project deliverables are. The resource expresses concern and worry regarding the deliverables. What should the project manager do to ensure that the deliverables are realistic? SELECT THE CORRECT ANSWER Perform a feasibility study, and then assess the results. Discuss the resource's concerns with the sponsor, and modify the project charter. Note the concerns in the issue log to review at a later date. Identify threats and preventive actions by conducting a risk assessment.

Correct Option:A EXPLANATION To ensure that the deliverable are realistic, the project manager needs to conduct a feasibility study and then evaluate the results. none of the other choices will ensure this. PMBOK Guide Sixth Edition (2018), 1. Introduction / 1.2.6 Project Management Business Documents, p29

77In response to slippage on some scheduled tasks, the project manager reprioritized a number of subsequent tasks in order to fix the problem. The reprioritization did not put the project back on track, and now the project manager needs to escalate the issue to project stakeholders. To escalate the issue, what should the project manager do first? SELECT THE CORRECT ANSWER Refer to the communications management plan. Review the stakeholder engagement plan. Refer to the change management plan. Review the risk management plan.

Correct Option:A EXPLANATION The communications management plan is developed to ensure that the appropriate messages are communicated to stakeholders in various formats and various means as defined by the communication strategy. PMBOK Guide Sixth Edition (2018), 10. Project Communications Management / 10.2 Manage Communications, pp 379-381

78A project is in the execution phase. Based on the originally approved blueprint, 1,000 products were developed. The project team randomly chooses 100 products to evaluate against the quality plan. What is the project team undertaking? SELECT THE CORRECT ANSWER Control procurement Statistical sampling Process audit Quality assurance

Correct Option:B EXPLANATION Statistical sampling involves choosing part of a population of interest for inspection (for example, selecting 10 engineering drawings at random from a list of 75). The sample is taken to measure controls and verify quality. Sample frequency and sizes should be determined during the Plan Quality Management process. PMBOK Guide Sixth Edition (2018), 8. Project Quality Management / 8.3.2 Quality Control: Tools and Techniques, pp 302-303

79Because a deliverable does not meet the agreed-upon quality specifications, it is rejected by the customer. Team members find that the deliverable does not meet expectations because there is a problem with vendor-provided parts. The vendor says that they will not correct the problem. Before deciding on next steps, what should the project manager do? SELECT THE CORRECT ANSWER Check the service level agreement (SLA) established with the vendor. Review the procurement management plan and contract agreements. Check the internal quality assurance reports. Review the resource management plan and document lessons learned.

Correct Option:B EXPLANATION A contract is a mutually binding agreement that obligates the seller to provide the speci?ed products, services, or results; obligates the buyer to compensate the seller; and represents a legal relationship that is subject to remedy in the courts. Project Manager's Portable Handbook, 3rd Ed (2015), Section 6 Project Initiation and Execution / 6.8 Contract Negotiations and Administration

80Several team members have been transferred to another project, so the project manager needs additional resource support from a new supplier. The project manager is concerned about the cost risk of using a new supplier at this stage of the project. Now, the project manager needs to work with the procurement team to establish specifications and type of contract to be used. What should be done? SELECT THE CORRECT ANSWER Recommend a fixed price incentive fee (FPIF) contract. Recommend a time and material (TM) contract. Recommend a cost plus incentive fee (CPIF) contract. Recommend a firm fixed price (FFP) contract.

Correct Option:A EXPLANATION A Fixed Price Incentive Fee Contract (FPIF) is a type of contract where the buyer pays the seller a set amount (as de?ned by the contract), and the seller can earn an additional amount if the seller meets de?ned performance criteria. PMBOK Guide Sixth Edition (2018), 12. Project Procurement Management / 12.1.1.6 Organizational Process Assets p472

81A previously identified technical issue has been resolved and the project is moving forward. The project manager has been warned that the same issue will probably arise on similar projects in the future. What should be done first when responding to this warning? SELECT THE CORRECT ANSWER Ensure that the issue log is updated. Create a risk report and keep the report current. Notify the project sponsor about the warning. Ensure that the lessons learned register is updated.

Correct Option:A EXPLANATION The issue log will help the project manager effectively track and manage issues, ensuring that they are investigated and resolved. PMBOK Guide Sixth Edition (2018), 4. Project Integration Management / 4.3.3.3 Issue Log, p96

85The project is overseen by a senior project manager. A new project manager joins the project, and the sponsor asks the new project manager to develop the quality management plan. How should the new project manager proceed? SELECT THE CORRECT ANSWER Meet with the senior project manager to identify established plans and processes. Then, ask for assistance in selecting the appropriate standards. Schedule a meeting with the customer to collect requirements and obtain benchmarking samples. Obtain the necessary benchmarking samples and cost-benefit analyses from the sponsor. Postpone the development of the quality management plan until quality metrics and quality checklists are created.

Correct Option:A EXPLANATION The new project manager needs to consult with the senior project manager to find out what practices and processes are already in place. PMBOK Guide Sixth Edition (2018), 8. Project Quality Management / 8.1.3.1 Quality Management Plan, p286

86A small group of users complain during a projects user acceptance stage. The users say that their expectations are not met. Which action could help avoid this issue on future projects? SELECT THE CORRECT ANSWER Make use of stakeholder feedback during the project. Engage in risk assessments throughout the project. Make use of conflict management techniques. Create a professional relationship with users.

Correct Option:A EXPLANATION Managing stakeholder engagement helps to ensure that stakeholders clearly understand the project goals, objectives, benefits, and risks for the project, as well as how their contribution will enhance project success. Listening to their feedback is an important part of this engagement. PMBOK Guide Sixth Edition (2018), 13. Project Stakeholder Management / 13.3.2.2 Communication Skills, p527

87The project sponsor requires a project team composed of resources that live in four different time zones, working in four different locations. The project sponsor did not consider the implications of this requirement, and believes that the dispersion will provide an ideal project team that will save costs. Where should this be documented in the project charter? SELECT THE CORRECT ANSWER In the overall project risks In the key stakeholder list As part of high-level requirements As part of the resource management plan

Correct Option:A EXPLANATION Having a dispersed project team does not come without risks. These risks need to be identified in the risk for the project. Develop Project Charter: Tools and Techniques, Expert judgement risk identification. PMBOK Guide Sixth Edition (2018), 4. Project Integration Management / 4.1.2 Develop Project Charter: Tools and Techniques, p79

90A project manager needs stakeholder involvement in order to identify strategic and operational assumptions and constraints. Unfortunately, the project manager is finding it hard to obtain consistent input due to lack of participation. How can the project manager boost stakeholder input? SELECT THE CORRECT ANSWER Make use of political awareness techniques. Review risk management tools and techniques. Engage in effective meeting management techniques. Use effective facilitation techniques.

Correct Option:D EXPLANATION Facilitation is the ability to effectively guide a group event to a successful decision, solution, or conclusion. A facilitator ensures that there is effective participation, that participants achieve a mutual understanding, that all contributions are considered, that conclusions or results have full buy-in according to the decision process established for the project, and that the actions and agreements achieved are appropriately dealt with afterward. PMBOK Guide Sixth Edition (2018), 4. Project Integration Management / 4.1.2.3 Interpersonal and Team Skills, p80

92Project team members are spending a lot of time helping maintenance and operations staff with a recently commissioned project component. The project manager needs to validate that the component was signed off and ownership transferred. Which three documents should the project manager use for this decision? SELECT THE CORRECT ANSWER Final report, organizational process assets updates, and procurement agreements Procurement agreements, project document updates, and organizational process assets updates Procurement agreements, stakeholder engagement plan, and organizational process assets updates Final report, project document updates, and organizational process assets updates

Correct Option:D EXPLANATION When closing the project, the project manager reviews the project management plan to ensure that all project work is completed and that the project has met its objectives. The project documents are updated accordingly. PMBOK Guide Sixth Edition (2018), 4. Project Integration Management / 4.7.3 Close Project or Phase: Outputs, pp 127-128

95A project manager implemented an approved change to manage a risk. Three months after the implemented change, the project manager learns that the change did not produce the desired result, and there are adverse consequences. What can the project manager do to avoid this problem on future projects? SELECT THE CORRECT ANSWER Follow up to verify that a risk response is performing as expected. Revisit or change existing assumptions after reviewing the assumption log. Update the lessons learned register with the risk information. Update the probability and impact matrix after assessing any new risks.

Correct Option:A EXPLANATION Project work should be continuously monitored for new, changing, and outdated individual project risks and for changes in the level of overall project risk by applying the Monitor Risks process. The Monitor Risks process uses performance information generated during project execution to determine if the response was effective. PMBOK Guide Sixth Edition (2018), 11. Project Risk Management / 11.7 Monitor Risks, p453-454 | The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right (2010), /Risk Process 82/203

96During a conversation with a friend, a project manager hears that a possible union action will occur within the next two weeks. The project manager knows that at this stage of the project, any project delays could cause substantial harm to both budget and schedule, and any union action will affect the project team. Earlier, the probability of a union action was considered minimal. Thus, it was unanticipated. How should the project manager respond to this issue? SELECT THE CORRECT ANSWER Notify relevant stakeholders and add the new risks to the risk register. Get more information through informal discussions, and use what is found to decide on next steps. Plan to reward those who do not participate and identify possible disciplinary actions for those who do participate. Schedule a meeting with the unions leader in order to resolve any outstanding conflicts.

Correct Option:A EXPLANATION The project manager needs to proactively approach this. By updating the risk register and by communicating this development to the appropriate stakeholders, they will be achieving this. PMBOK Guide Sixth Edition (2018), 11. Project Risk Management / 11.7 Monitor Risks, p 453-454

100A contractor is late with a critical project deliverable due to resource challenges. There is a 22% buffer in the budget for cost overruns. What is the first thing a project manager should to mitigate this issue? SELECT THE CORRECT ANSWER Look into alternative vendors that can assist with project deliverables despite resource constraints. Hold a discussion with the vendor regarding the legal implications of this slippage. Update the project schedule after first accepting the cost overrun.

Correct Option:A EXPLANATION Realizing that project delivery is the prime focus, the project manager needs to assess alternatives without concern for the potential budget impact. Once a viable alternative is identified, they can present their case to the sponsor for a decision. PMBOK Guide Sixth Edition (2018), 12. Project Procurement Management / Tailoring Considerations, p465 | The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right (2010), 26. Human Resource Planning

102A customer's resources have not completed the required training. The project manager has to consider the risk it poses to the timely completion of the project. Customer resource training is a required project deliverable. Which action should the project manager perform? SELECT THE CORRECT ANSWER Communicate with the project stakeholders to address the risk. Revise the risk register and discuss it at the next project status meeting. Dedicate additional post-implementation support to mitigate the risk. Modify the project schedule to account for the training delay.

Correct Option:A EXPLANATION Since the customer is a key stakeholder, the project manager should engage with them to address this risk. PMBOK Guide Sixth Edition (2018), 11 Project Risk management / 11.5.2.9 Decision Making, p446

104A project manager is uncertain about the duration of a new product and consults several groups of subject matter experts (SMEs). The first group advises that development can be finished in 29 days. The second group identifies some risks that could make the duration up to 46 days. The third group proposes a new development method that can shorten the time to 18 days. What is the estimated development duration for the new product? SELECT THE CORRECT ANSWER 28 Days 30 Days 32 Days 36 Days

orrect Option:B EXPLANATION Using 3 point, PERT, or average delivers an estimate of 30. PMBOK® Guide Sixth Edition (2018), 6. Project Schedule Management / 6.4.2.4 Three-point Estimating, p201

105A project has the following characteristics: -Schedule performance issues are occurring due to expertise levels of project resources. -Highly-experienced resources are reviewing unnecessary details. -Junior-level resources are not completing tasks in a timely manner. The Project Manager needs to enhance team performance. What should the Project Manager do? SELECT THE CORRECT ANSWER Where necessary, implement training, and design a checklist for all team members. Where necessary, have the senior-level resources help the inexperienced resources. Where necessary, replace specific junior-level resources, and advise the senior-level resources. Where necessary, conduct training for the junior-level staff members.

Correct Option:A EXPLANATION Project Managers should attempt to resolve issues via the tools and techniques available to them prior to changing the plan or escalations

107RISK A project is at the multi-functional planning phase. The project manager realizes that producing a complex application is not feasible with the current number of resources and decides to hire more resources for the production of the application. The project manager identifies temporary resources and signs a service level agreement (SLA) with them. Which risk response strategy does this scenario exemplify? SELECT THE CORRECT ANSWER Mitigate Transfer Accept Avoid

Correct Option:D EXPLANATION The risk to the project was posed by insufficient resources. The risk was Avoided by hiring additional resources. PMBOK Guide Sixth Edition (2018) PMI/PMI/11.5.2.4/443

108A project manager has completed the following steps: -Finished a major IT deployment project. -Confirmed with the release manager that all systems are working. -Confirmed that functionality has been verified by the quality assurance team. -Informed the customer. What is the next step the project manager should take? SELECT THE CORRECT ANSWER Add the lessons learned to the organization knowledge base. Update the risk register, stakeholders, and team members. Ensure that the procurement plan is closed out. Review, verify, and complete the release documentation.

Correct Option:A EXPLANATION During project close out, lessons learned and knowledge gained throughout the project are transferred to the lessons learned repository for use by future projects. PMBOK Guide Sixth Edition (2018) PMI/PMI/4.4.3.1/104

109After realizing that there are insufficient resources on a project that has an increasingly high workload, management outsources some major tasks to keep the project on schedule. What should the project manager do in this scenario? SELECT THE CORRECT ANSWER Review the communications management plan Revise the procurement management plan Escalate to the project sponsor Prepare an organizational chart

Correct Option:B EXPLANATION The Procurement Management Plan is where the process of documenting project procurement decisions, specifying the approach and identifying potential sellers is captured. The key benefit of this process is that it determines whether to acquire goods and services from outside the project and, if so, what to acquire as well as how and when to acquire it. PMBOK Guide Sixth Edition (2018) PMI/PMI/4.2.3.1/87

110A project has the following need 900 resource hours must be outsourced. Because of internal policies, all providers must comprehend the requirements. Which action should the project manager take to ensure this? SELECT THE CORRECT ANSWER Hold direct negotiations with each provider. Conduct a bidder conference with the providers. Ensure the procurement management plan is sent to each provider. Have each of the providers added to the stakeholder register.

Correct Option:B EXPLANATION A bidder conference is a meeting between the buyer and prospective sellers prior to proposal submittal. They are used to ensure that all prospective bidders have a clear and common understanding of the procurement and no bidders receive preferential treatment. PMBOK Guide Sixth Edition (2018) PMI/PMI/12.2.2.3/487

111A company has a goal of increasing customer satisfaction within 4 months. A project is initiated to meet this goal. The project manager needs to identify best practices. What should the project manager utilize to accomplish this? SELECT THE CORRECT ANSWER Benchmarking Focus groups Facilitation Affinity diagram

Correct Option:A EXPLANATION Benchmarking involves comparing actual or planned products, processes, and practices to those of comparable organizations to identify best practices, generate ideas for improvement, and provide a basis for measuring performance. PMBOK Guide Sixth Edition (2018) PMI/PMI/8.1.2.2/281

112A new product is released. When a customer identifies performance issues with this product, the project manager realizes that cost of quality (COQ) should have been used to estimate this cost. Which category of COQ should the project manager have used? SELECT THE CORRECT ANSWER Prevention costs External failure costs Appraisal costs Cost-benefit analysis

Correct Option:B EXPLANATION External Failure Costs are those failures found by the customer. PMBOK Guide Sixth Edition (2018) PMI/PMI/8.1.2.3/321

114A project is started based on the approved scope. As the project design is being implemented, a team member says that the product will not meet the requirements in certain situations. Correcting the issue will not only cause an increase in scope and costs but the project will also miss the deadline. The project sponsors do not have additional funding to support the project. Considering this information, what should the Project Manager do? SELECT THE CORRECT ANSWER Conduct a risk analysis and inform the project sponsor Enact the perform integrated change control process Resolve the issue to satisfy the customer Contact the customer and negotiate for risk acceptance

Correct Option:A EXPLANATION The risk register exists for the project team and stakeholders to understand potential problems with the project. Since the team member may not have all the answers, it is necessary to first perform a full risk analysis and inform the project sponsor before making any decisions.

115A project manager realizes that stakeholder interests will conflict on a project and decides to utilize a stakeholder engagement assessment matrix. The matrix pinpoints an influential stakeholder who is resistant to the project. The project manager needs to align this stakeholder's expectations. What should the project manager do to accomplish this goal? SELECT THE CORRECT ANSWER Produce a stakeholder engagement plan. Convey the stakeholder engagement plan. Gain consensus on project objectives by meeting with all stakeholders. Ensure that the stakeholder register is complete and updated.

Correct Option:A EXPLANATION Plan Stakeholder Engagement is the process of developing approaches to involve project stakeholders based on their needs, expectations, interests, and potential impact on the project. The key benefit is that it provides an actionable plan to interact effectively with stakeholders. PMBOK Guide Sixth Edition (2018) PMI/PMI/13.2/516

116A medium-sized company is expanding into a new market. However, the company does not have previous experience in that market. A Project Manager needs to collect requirements. Which tool or technique should the Project Manager use? SELECT THE CORRECT ANSWER(S) Prototypes Expert judgment Product analysis Create requirements traceability matrix

Correct Option:A, B EXPLANATION Experts come with many lessons learned. Given the increased risks of a new and potentially complex market, using expert judgement is recommended.

117A project manager has local and virtual team members for a project. To manage scheduling priority conflicts among team members, the project manager schedules a video conference call. Which statement is true about this scenario? SELECT THE CORRECT ANSWER It demonstrates the Smooth/Accommodate conflict resolution technique. It is an example of the Collaborate/Problem Solve conflict resolution technique. It demonstrates the Force/Direct conflict resolution technique. It is an example of the Compromise/Reconcile conflict resolution technique.

Correct Option:B EXPLANATION Collaborate/problem solve. Incorporating multiple viewpoints and insights from differing perspectives

118A high-level manager in an organization would like to use a critical project resource for a new project. Which action should the project manager take? SELECT THE CORRECT ANSWER Contact the program manager to resolve the issue. Request that the high-level manager provides a replacement. Use the Legitimate form of power to deny the request Tell the team and reassign that resource's responsibilities to other team members.

Correct Option:A EXPLANATION The project management teams ability to in?uence others plays an important role in negotiating resource allocation, as does the politics of the organizations involved. If getting to an agreement is not possible, the issue needs to be escalated for resolution. PMBOK Guide Sixth Edition (2018) PMI/PMI/3.3/52

121Review the following steps. 1. A project has been successfully delivered. 2. The project manager is executing formal closure. 3. ______________________________________. What is Step 3? SELECT THE CORRECT ANSWER The project manager should update the bid documents. The project manager should obtain stakeholder acceptance. The project manager should reassign the project team. The project manager should reallocate the unused funds.

Correct Option:B EXPLANATION Deliverables that meet the acceptance criteria are formally signed off and approved by the customer or sponsor. Formal documentation received from the customer or sponsor acknowledging formal stakeholder acceptance of the projects deliverables is forwarded to the Close Project process. PMBOK Guide Sixth Edition (2018) PMI/PMI/5.5.3.1/166

120A client's employee asks the project manager for an additional, new product feature during a status meeting. To what document should the project manager first refer to find out who has the authority to approve this request? SELECT THE CORRECT ANSWER Change log Change management plan Responsible, accountable, consult, and inform (RACI) matrix Change request document

Correct Option:B EXPLANATION The change management plan describes the process for submitting, evaluating and implementing changes to the project. PMBOK Guide Sixth Edition (2018) PMI/PMI/4.2.3.1/87

122Review the following project characteristics: -The project is in its initiation phase. -Due to lack of funding, the project gets terminated. -The project manager must close the project. What is the first action the project manager should take? SELECT THE CORRECT ANSWER Rely on the communications management plan to properly inform all stakeholders. Examine the organization's project closure guidelines. Determine the potential impact of terminating the project by performing a risk analysis. Close all project procurement processes.

Correct Option:B EXPLANATION Project closure guidelines or requirements will contain the organization's procedures to follow. PMBOK Guide Sixth Edition (2018) PMI/PMI/2.3.1/41

124A project manager is attending a periodic review with stakeholders. The project sponsor asks the project manager how deliverables will be verified for accuracy and accepted. In which project document is this information found? SELECT THE CORRECT ANSWER Scope management plan Requirements management plan Quality management plan Work performance reports

Correct Option:C EXPLANATION The quality management plan identifies the quality requirements and/or standards for the project and its deliverables, and documenting how the project will demonstrate compliance with quality requirements and/ or standards. PMBOK Guide Sixth Edition (2018) PMI/PMI/8.1.3.1/324

125RISK A project is being planned in a remote area with limited access to vehicles and equipment. The project manager proposes that the company deliver all heavy equipment themselves despite the significant expense. The project manager will take full responsibility for this activity. What type of risk response is the project manager demonstrating? SELECT THE CORRECT ANSWER Transfer Mitigate Accept Avoid

Correct Option:C EXPLANATION Risk acceptance is a risk response strategy whereby the project team decides to acknowledge the risk and not take any action unless the risk occurs. PMBOK Guide Sixth Edition (2018) PMI/PMI/11.5.2.4/443

127A marketing team is developing a new website and has agreed upon a target audience. Now the marketing team needs to identify the target audience's style preferences. What is an appropriate tool or technique to use for this situation? SELECT THE CORRECT ANSWER Focus groups Brainstorming Product analysis Benchmarking

Correct Option:A EXPLANATION Focus groups bring together prequalified stakeholders and subject matter experts to learn about their expectations and attitudes about a proposed product, service, or result. PMBOK Guide Sixth Edition (2018) PMI/PMI/5.2.2.2/180

130Review the following project characteristics: -A sponsor approves a project. -The project manager invites selected team members, key stakeholders, and the sponsor to a meeting. -The primary purpose of the meeting is to create a document that will guide the team in defining the main project deliverables. What will be the final output of this meeting? SELECT THE CORRECT ANSWER Milestone list Work breakdown structure (WBS) dictionary Scope management plan Requirements management plan

Correct Option:C EXPLANATION The scope management plan is a component of the project management plan that describes how the scope will be de?ned, developed, monitored, controlled, and validated. PMBOK Guide Sixth Edition (2018) PMI/PMI/5.1.3.1/137

131A project is in the development stage. During this stage, there will be sensitive client data to handle. The compliance manager raises an issue of project non-compliance. What is the first document the project manager should review? SELECT THE CORRECT ANSWER Statement of work (SOW) Issue log Business case Risk register

Correct Option:B EXPLANATION After a new issue is raised, the issue log should be reviewed prior to taking action. PMBOK Guide Sixth Edition (2018) PMI/PMI/4.3.3.3/487

133A project manager works for a company that is preparing to develop a new product. The new product will require currently unavailable skills. To initiate this project, what should the project manager do? SELECT THE CORRECT ANSWER Develop detailed project requirements Focus on quality control Focus on the assessment of high-level risks Develop a competitor analysis

Correct Option:C EXPLANATION If you plan to deliver a product and do not possess the skills required, this is a risk. PMBOK Guide Sixth Edition (2018) PMI/PMI/11.1.1.4/441

135A new product development project has the following characteristics: -There are three main tasks. -Task A must be delivered 4 weeks before task C starts. -Once task B is finished; task C will start. What is the relationship between tasks A and B? SELECT THE CORRECT ANSWER Finish-to-start (FS) Finish-to-finish (FF) Start-to-start (SS) Start-to-finish (SF)

Correct Option:B EXPLANATION While there is no DIRECT relationship between A and B, both must be completed before C can start, so, of the choices, the only response that makes sense is FF. PMBOK Guide Sixth Edition (2018) PMI/PMI/6.3.2.1/190

136A product deliverable is undergoing acceptance testing. A senior-level stakeholder raises concern that an essential product feature for their department was not developed. The project manager wants to avoid this issue in the future. What is one way to accomplish this goal? SELECT THE CORRECT ANSWER Properly manage stakeholder expectations. Prepare a change management plan. Ensure a scope management plan gets approved. Hold a product demo with stakeholders.

Correct Option:C EXPLANATION A scope management plan documents how the project and product scope will be de?ned, validated, and controlled. PMBOK Guide Sixth Edition (2018) PMI/PMI/5.1.3.1/137

137A skincare company reports that customers are increasingly complaining that a product is underweight. A project manager needs to determine if something needs to be changed in the production line. Which tool or technique can the project manager use for this task? SELECT THE CORRECT ANSWER Scatter diagram Affinity diagram Control chart Histogram

Correct Option:C EXPLANATION Control charts are used to determine whether or not a process is stable or has predictable performance. PMBOK Guide Sixth Edition (2018) PMI/PMI/8.3.2.5/304

138A product passes 96% percent of the functional requirements defined in the scope. A customer is unwilling to accept the product since it did not pass 100%. A project manager is assessing what could have been done differently to avoid this. What should the project manager have done? SELECT THE CORRECT ANSWER Assessed and evaluated the test management plan Created the work breakdown structure (WBS) Ensured that the quality metrics were defined Reviewed the requirements documentation

Correct Option:C EXPLANATION Quality metrics are a description of a project or product attribute and how to measure it. PMBOK Guide Sixth Edition (2018) PMI/PMI/8.1.3.2/287

139A Project Manager is working on a data center migration project and is developing the schedule management plan. Per the project sponsor's request, the schedule must include the plan for all tasks as soon as possible. Additionally, the Project Manager is presented with modified resource availability that should not violate schedule constraints. The Project Manager needs to select the appropriate leads and lag relationships for this situation. Which type should the Project Manager choose? SELECT THE CORRECT ANSWER Early start is smaller than the late start in all activities. Early start equals the late start in some activities. Early start equals the late start in all activities. Early start is smaller than the late start in some activities.

Correct Option:C EXPLANATION The time between the early start and the late start is the amount of float, or extra time before the activity starts where the critical path will not be impacted. Since the sponsor has indicated they want all tasks to start as soon as possible, there should be no float, which will make every task a part of the critical path.

140A project manager is preparing the charter for a project. The project aims to automate 30 percent of product testing. The project sponsor advises the project manager to assign senior test engineers to identify the tests that can be automated. The test department manager, however, is uncooperative because they believe that the project will lead to downsizing in their department. What should the project manager do first? SELECT THE CORRECT ANSWER Have a meeting with the test department manager to review the statement of work (SOW). Request for the project sponsor to provide a rationale for test automation. Present data-driven, cost-benefit evidence of test automation to the test department manager. Raise the risk that the senior testing engineers will be unavailable for the testing.

Correct Option:A EXPLANATION The FIRST thing the PM need to do is to make sure the project goals are clearly understood by the stakeholders. PMBOK Guide Sixth Edition (2018) PMI/PMI/13.3/523

144A project's deliverable on the critical path is lagging behind schedule. The cost performance index (CPI) is 1.3. The Project Manager is able to put the project back on schedule. What is the most likely outcome for the project? SELECT THE CORRECT ANSWER There will be activities performed in parallel. There will be a revised scope. There will be an increase in costs and risks. There will be rework.

Correct Option:C EXPLANATION The cost performance index (CPI) is above 1, therefore the project is spending money at a rate lower than planned. Since the project is behind schedule, its schedule performance index (SPI) is less than 1. In order to increase the SPI to 1, there is most likely an increase in cost (perhaps from crashing or fast-tracking) that will lower the CPI toward 1. This will most likely increase risks associated with the project when trying to do more in less time.

145An intricate project has key stakeholders located in the United States, France, and China. The project manager discovers that a senior manager asked a team member for project information. Which step is appropriate to take next? SELECT THE CORRECT ANSWER Rely on the information in the stakeholder register. Refer to the project management information system (PMIS). Ensure that the senior manager attends the next team meeting. Read the communications management plan.

Correct Option:D EXPLANATION A communications management plan is developed to ensure that the appropriate messages are communicated to stakeholders in various formats and various means as de?ned by the communication strategy. PMBOK Guide Sixth Edition (2018) PMI/PMI/10.1.3.1/377

146A project is 7 months into execution. The project manager determines that the cost performance index (CPI) is .80. According to a trend analysis, the CPI has a downward trend. What is the next step that the project manager should take? SELECT THE CORRECT ANSWER Issue a change request for cost re-baselining. Ask for additional resources. Crash the project schedule. Utilize the management reserve.

Correct Option:A EXPLANATION Since the project is over budget and the trend analysis show that will continue, the best course of action is to re-baseline the cost of the project and manage to that. PMBOK Guide Sixth Edition (2018) PMI/PMI/7.3.3.1/254

147A project is being implemented. The research and development department communicates to the project manager that the product's requirements have changed. These changes were not anticipated, may significantly influence potential sales numbers, and could impact project scope. What is the appropriate action for the project manager to take? SELECT THE CORRECT ANSWER Anticipate risk responses and modify the risk register accordingly. Use forecasting methods. Plan to use the contingency reserve and update the risk mitigation plan. Utilize methods such as earned value management (EVM).

Correct Option:A EXPLANATION These new requirements may pose additional risks. These risks need to be documented and appropriate responses need to be identified. PMBOK Guide Sixth Edition (2018) PMI/PMI/11.2.3.1/417

148A project is in the execution phase. Due to the demand for a quick turnaround time, the project manager needs to rapidly assign resources to build the team and meet project requirements. Which action should the project manager take next? SELECT THE CORRECT ANSWER Build library services. Deliver workshops. Train the new team. Host a webinar.

Correct Option:C EXPLANATION Develop Team is the process of improving competences, team member interaction, and overall team environment to enhance project performance. Training is a Tool & Technique of the Develop Project Team process. PMBOK Guide Sixth Edition (2018) PMI/PMI/4.5/602

152A retiring project manager hands over all materials to a new project manager. The project appears to be running smoothly, until the new manager learns that a critical component has failed during testing. What is the appropriate first step when responding to this issue? SELECT THE CORRECT ANSWER Review the risk management plan to identify whether this risk and accompanying response strategies have been captured. Check with other local team project managers to see how they would respond to the issue. Revise the timeline to account for slippage due to the additional time needed to implement mitigation. Communicate with stakeholders, describing the issue, proposed costs, and potential changes to delivery dates related to the project.

Correct Option:A EXPLANATION Risk responses to identified risks should be outlined as part of the risk management plan. PMBOK Guide Sixth Edition (2018) PMI/PMI/11.5/437

155A project manager is uncertain about the duration of a new product development project and consults several groups of subject matter experts (SMEs). The first group advises that development can be finished in 14 days. The second group identifies some risks that could make the duration up to 32 days. The third group proposes a new development method that can shorten the time to 8 days. What is the estimated development duration for the new product? SELECT THE CORRECT ANSWER 12 Days 16 Days 18 Days 20 Days

EXPLANATION PERT Estimate = (Optimistic + (4 X Most Likely) + Pessimistic)/6 = (8 + (4*14) + 32)/6 = 16 days. PMBOK Guide Sixth Edition (2018) /PMI/7.2.2.5/244

156A product passes 99% percent of the functional requirements defined in the scope. A customer is unwilling to accept the product since it did not pass 100%. A project manager is assessing what could have done differently to avoid this. What should the project manager have done? SELECT THE CORRECT ANSWER Properly evaluated the test management plan Produced the work breakdown structure (WBS) Defined and communicated the quality metrics Verified the requirements documentation

Correct Option:C EXPLANATION Quality metrics are a description of a project or product attribute and how to measure it. PMBOK Guide Sixth Edition (2018) PMI/PMI/8.1.3.2/287

158A software vendor is behind on a key project deliverable. There is a 21% buffer in the budget for cost overruns. The project manager needs to mitigate the issue. Which action should the project manager take next? SELECT THE CORRECT ANSWER Evaluate alternative software vendors that can help project deliverables despite resource constraints. Remove the current vendor and have the new vendor send a contract. Ask the vendor to meet to discuss legal issues regarding the slippage. Accept the cost overrun and update the project schedule.

Correct Option:A EXPLANATION The first step is analysis and evaluation of alternate options. After that, specific and appropriate action can be taken. PMBOK Guide Sixth Edition (2018) /PMI/12.3/492

161A project that should have been 70 percent complete by now is only 55 percent complete. The total project budget is US$210,000, and the actual cost of work performed (ACWP) is US$162,000. What is the scheduled performance index (SPI) and cost performance index (CPI) of this project? SELECT THE CORRECT ANSWER The SPI is 0.79, and the CPI is .71. The SPI is 1.27, and the CPI is 0.98. The SPI is 0.82, and the CPI is 1.05. The SPI is 0.99, and the CPI is 0.96.

Correct Option:A EXPLANATION EV = Actual% * BAC = 0.55*$210,000 = $115,500 PV = Plan% * BAC = 0.70*$210,000 = $147,000 AC = $162,000 (given) SPI = EV/PV = $115,500/$147,000 = 0.79 CPI = EV/AC = $115,500/$162,000 = 0.71 PMBOK Guide Sixth Edition (2018) /PMI/7.4.2.2/263

162A project that should have been 90 percent complete by now is only 84 percent complete. The total project budget is US$110,000 and the actual cost of work performed (ACWP) is US$82,000. What is the schedule performance index (SPI) and cost performance index (CPI) for this project? SELECT THE CORRECT ANSWER The SPI is 0.93, and the CPI is 1.13. The SPI is 1.07, and the CPI is 0.99. The SPI is 1.15, and the CPI of .93. The SPI is 0.96, and the CPI is 1.18.

Correct Option:A EXPLANATION EV = Actual% * BAC = 0.84*$110,000 = $92,400 PV = Plan% * BAC = 0.90*$110,000 = $99,000 AC = $82,000 (given) SPI = EV/PV = $92,400/$99,000 = 0.93 CPI = EV/AC = $92,400/$82,000 = 1.13 PMBOK Guide Sixth Edition (2018) /PMI/7.4.2.2/263

164A project manager is working on a software development project. Two customers are repeatedly submitting new feature requests. The completed scope definition for the product's next version release has already been provided to stakeholders. What should the project manager do next? SELECT THE CORRECT ANSWER Ask to meet with the product manager and discuss reducing the number of new requests. Meet with the sponsor immediately to discuss project boundaries. Meet face-to-face with stakeholders to set expectations. Assess the scope management plan and iterate it through the scope definition process.

Correct Option:D EXPLANATION The scope management plan is needed to help control the scope of the project. PMBOK Guide Sixth Edition (2018) PMI/PMI/5.6/167

165A project has the following budgetary features: -Total budget of US$3 million -Planned cost of US$630,000 -Actual cost of US$650,000 -Earned value of US$540,000 Which statement is true about this project? SELECT THE CORRECT ANSWER It is under budget, and ahead of schedule. It is over budget and behind schedule. It is over budget and ahead of schedule. It is under budget and behind schedule.

Correct Option:B EXPLANATION CPI = EV/AC = $540,000/$650,000 = less than 1 = over budget SPI = EV/PV = $540,000/$630,000 = less than 1 = behind schedule PMBOK Guide Sixth Edition (2018) /PMI/7.4.2.2/263

166A project manager receives the following information for a new project: -assumptions -preliminary scope -restrictions After receiving this information, what is the first step the project manager should take? SELECT THE CORRECT ANSWER Discern the project goals as well as the business case. Determine the project team and provide the team with tasks. Decide on the project schedule and determine the critical path. Seek approval for the project charter from the sponsor.

Correct Option:A EXPLANATION The project charter will require a list of assumptions, the preliminary scope, and some of the restrictions. Additionally, the project goals and business case will also be needed. PMBOK Guide Sixth Edition (2018) PMI/PMI/4.1/75

168After a project delay, the project manager determines that a change is needed to the product deliverables in order to ensure quality. The project manager takes the following steps: 1. A formal change request is issued. 2. The project manager communicates the change to all stakeholders. 3. The project manager receives feedback that the communications approach did not meet stakeholders' expectations. What should the project manager do next? SELECT THE CORRECT ANSWER Use the communications management and stakeholder engagement plans. Ensure stakeholders' expectations are included in the project management plan by issuing a change request. Hold a meeting with the project sponsor to better understand stakeholders' expectations. Refer to the communications management plan and issue a status report.

Correct Option:A EXPLANATION These two plans help establish how communication will be managed and how the stakeholders will be engaged. PMBOK Guide Sixth Edition (2018) PMI/PMI/13.2.3.1/522

169The project sponsor reports that an element of a product could lead to moderate health issues in customers. Therefore, the sponsor asks to modify production materials. Which action should the project manager take? SELECT THE CORRECT ANSWER Refer to the Perform Integrated Change Control process to examine the issue further. Promptly implement the change and submit a change request for formal documentation. Halt current production and initiate the Perform Integrated Change Control process. Do not fulfill the request because it will lead to scope creep.

Correct Option:A EXPLANATION Always investigate an issue first before taking action. PMBOK Guide Sixth Edition (2018) PMI/PMI/4.6 (Integrated Change Control)/112

170There are necessary changes being requested to a project; however, team members are not in agreement regarding how to implement the changes. The project manager needs to address this issue. Which action should the project manager take? SELECT THE CORRECT ANSWER Use the change management plan and ensure all team members and stakeholders understand and follow it. Schedule an in-person meeting with the project sponsor and the board to address the issue. Hold a meeting with team members to assess the issues and request changes where needed. Ensure all requested changes are applied to the project and communicate face-to-face with all team members.

Correct Option:A EXPLANATION The change management plan describes how the change requests throughout the project will be formally authorized and incorporated. PMBOK Guide Sixth Edition (2018) PMI/PMI/4.2.3.1 (Integrated Change Control)/88

173A project is completed, but the project manager and project team members are being asked to do the following: -Troubleshoot and resolve technical issues -Evaluate new requirements -Make minor adjustments The project manager needs to ensure that the product developed by the project now has operational support. What should the project manager do? SELECT THE CORRECT ANSWER Execute the project hand off. Procure project acceptance. Contact the project team, dismiss them from the project, and find a new project. Since the product is still under development, continue to fulfill the requests.

Correct Option:A EXPLANATION At project close, the final product, service, or result can be transitioned to a production support team. PMBOK Guide Sixth Edition (2018) PMI/PMI/4.7.3.2/127

174A project has the following characteristics: -It is in the execution phase. -500 products have been developed based on the originally-approved blueprint. -The project team randomly selected 50 products to evaluate against the quality plan. What is occurring in this scenario? SELECT THE CORRECT ANSWER The project team is performing inspections. The project team is utilizing statistical sampling. The project team is conducting audits. The project team is undertaking a quality control measure.

Correct Option:B EXPLANATION Statistical sampling involves choosing part of a population of interest for inspection. The sample is taken to measure controls and verify quality. PMBOK Guide Sixth Edition (2018) PMI/PMI/8.3.2/302

175A project manager has the following situation: -A very long project management plan is drafted. -Stakeholders on the project are spread across three continents. -The project manager needs the stakeholders to approve the plan in as short of time as possible. What is an appropriate course of action for the project manager to take? SELECT THE CORRECT ANSWER Option A: Arrange a meeting with all stakeholders and Have the stakeholders review the plan before the meeting. Option B: Send the plan to each stakeholder individually and Ask them to add their comments and return it for updating. Option C: Divide the plan into sections and Based on their areas of expertise, ask select stakeholders to review particular portions. Option D: Schedule individual meetings and Invite only the key stakeholders and walk them through the plan

Correct Option:A EXPLANATION This option will require the least follow up discussions. PMBOK Guide Sixth Edition (2018) PMI/PMI/3.4.4/60-63/

179A project manager joins a project as a replacement on a project team. During initial meetings, the project manager realizes there are many differing opinions about how to address technical decisions. Team members do not respect each other's ideas, and the environment is becoming counterproductive. However, the team developed processes and procedures and is now working smoothly and productively on the project, without conflict or interruption. In what phase of development is the team? SELECT THE CORRECT ANSWER Storming Norming Forming Performing

Correct Option:A EXPLANATION During Storming, the team begins to address the project work, technical decisions, and the project management approach. If team members are not collaborative or open to differing ideas and perspectives, the environment can become counterproductive. PMBOK Guide Sixth Edition (2018) PMI/PMI/9.4/338