PMP TEST 1 Flashcards
1
Q
1The Project Manager shifts to an agile approach for a project with an aggressive go-to-market timeline. The Project Manager needs to revise the stakeholder plan so that it follows agile principles. What should the Project Manager do to meet this need?
SELECT THE CORRECT ANSWER
Design a digital communication system that allows for virtual submission, logging, reviewing, and escalation of issues
Remove unnecessary layers of management to promote direct communication between the project team and stakeholders
Modify templates to include product backlog progression and the burndown rate and encourage use of standups
Increase the number of formal training workshops to cover all relevant issues for all stakeholders, including the project sponsor and client
A
Correct Option:C
EXPLANATION
Servant leadership requires shared responsibility. Changing documentation and processes across the team toward agile methodologies ensures that all team members are kept up to date on expectations, roles, and responsibilities.
2
Q
Project team members are concerned that a new resource does not seem suitable for an assigned task. How should the project manager respond to this concern?
SELECT THE CORRECT ANSWER
Contact senior management to discuss the possibility of reassigning the new resource to a different project.
Schedule time to chat with the new resource to assess their skills and understand their strength level.
Ask the team members to document task-related deficiencies displayed by the resource.
Contact the project sponsor to highlight these concerns and decide on an appropriate response.
A
Correct Option:B
EXPLANATION
A project manager should not take action by just listening to other members feedback. He should talk to the new member to find out about his strength and make some evaluation later. PMBOK Guide Sixth Edition (2018) PMI, 9. Project Resource Management / 9.4 Develop team, p338 | The Agile Practice Guide, 2.2 The Agile Manifesto and Mindset , p8
3
Q
3A Project Manager develops a project management plan and schedule based on an agreed-upon project life cycle of 16 months. Later, due to changing business requirements, the Project Manager receives a request for completion within 9 months. How should the Project Manager respond to this proposed change in timeline?
SELECT THE CORRECT ANSWER
Work with key stakeholders to identify project requirements that could be reduced
Immediately ask project team members to increase the pace of each task within the project
Modify the original project schedule so that revised deadlines can be met
Meet individually with project team members to discuss how aspects of the project can be completed more quickly than planned
A
Correct Option:A
EXPLANATION
To execute the project quickly, the project team should discuss on the whole scope together and find out the way to complete tasks at individual level within short time. By the discussion, many tasks could be by-passed from the base tasks and new tasks can be identified, which might help the project to reduce the total time frame of the project. This is the agile mindset of the Project Manager by which more value can be delivered in a shorter period of time.
4
Q
4During an agile iteration, Task 1 cannot be completed on time due to unexpected challenges. Another team within the project is depending on timely completion of Task 1 in order to fulfill their part of the project. How should the Project Manager resolve this issue?
SELECT THE CORRECT ANSWER
Meet with both teams separately and ask them to figure out a way to meet the required deadlines and complete the project on time
Meet with the product owner to reprioritize the iteration backlog so that it does not impact other teams or obligations
Increase the number of team members for the project team and increase the iteration length ensuring that the work will be completed according to schedule
Let team members know you want them to do their best under difficult circumstances, and make sure to note the iteration’s challenges in lessons learned
A
Correct Option:B
EXPLANATION
The hybrid approach might also involve evaluating iteration backlog items’ priorities to resolve time constraints.
5
Q
5The project manager schedules an iteration review and learns that a few key stakeholders do not approve of how a feature has been developed. What should the project manager do first in order to address this issue?
SELECT THE CORRECT ANSWER
Invite project team members to a brainstorming session to identify an appropriate response.
Address the issue only after evaluating why these stakeholders are concerned.
Determine the impact of the conflict by listing the pros and cons of the situation.
Ask the project sponsor to act as a neutral party in negotiation with those stakeholders who are dissatisfied.
A
Correct Option:B
EXPLANATION
One of the required abilities of Project Managers is to identify when the conflict escalates. If it happens, the Project Manager should help to facilitate a satisfactory solution, addressing conflict early, in private and using a direct and collaborative approach. PMBOK Guide Sixth Edition (2018), 9. Project Resource Management / 9.5.2 Manage Team: Tools and Techniques, p348
6
Q
6While reviewing the issues log, the Project Manager notices that tasks assigned to two team members are quite a bit behind schedule. What should be done?
SELECT THE CORRECT ANSWER
Notify the responsible team members of the need to complete the overdue tasks quickly in order to avoid introducing extra project risks.
Tell the team members who are behind schedule that they should explain why tasks were delayed and how they will get back on schedule.
Document the issue, escalate to the project sponsor, and ask for how they would like it resolved.
Work with the relevant team members to review the delayed tasks and decide on strategies for resolution.
A
Correct Option:D
EXPLANATION
The Project Manager needs to be proactive and review the activities with the team and to identify resolution strategies.
7
Q
7A Project Manager realizes that sponsor expectations are not being met, specifically regarding project deliverables. To address this issue, what action should the Project Manager take?
SELECT THE CORRECT ANSWER
Update the risk register
Develop a stakeholder engagement plan
Develop a communications management plan
Create a work breakdown structure (WBS)
A
Correct Option:A
EXPLANATION
The risk register may have existing entries about the potential for the sponsors’ expectations not being met that need updating. If there were no existing entries, then there will be new risks associated with any plan of action.
8
Q
8During a meeting, a Project Manager learns that a business result needs to be delivered in four weeks, although the original plan was sixteen weeks. The Project Manager also hears that there is no available technical resource who might be able to join the team. The Project Manager knows the technical resource manager because they worked together on a previous project. What is the first thing the Project Manager should do?
SELECT THE CORRECT ANSWER
Since time is short, hire an outside party to meet the need for a technical resource
Check with the technical resource manager to see if there is an available technical resource
Immediately escalate the issue to decision-makers in the organization
Notify the project sponsor about the lack of a technical resource
A
Correct Option:B
EXPLANATION
As per the Agile manifesto one should value individuals and interactions over processes and tools. Thus, it is best to meet with the technical resource manager to understand the real situation rather than informing sponsor first which might be a false alarm.
9
Q
9A team decides that an agile approach fits the needs of the next phase in their project. Unfortunately, there are team members who have not had the appropriate agile training. How should the project manager respond to the lack of agile training?
SELECT THE CORRECT ANSWER
Identify and implement the most cost-effective agile training for the team members.
Create virtual training sessions for key team members, covering the main agile topics.
Ensure the project’s contingency reserve can cover agile training for all team members.
Include agile training for these team members in a change request.
A
Correct Option:A
EXPLANATION
If project team members training results in added skills that could be useful for future phases or future projects, schedule training lessons and related costs could be evaluated to be included in resource management plan and cost management plan. PMBOK® Guide Sixth Edition (2018) 9. Project resource Management / 9.4.2.6 Training, p342 | The Agile Practice Guide (2017), 4. Implementing Agile: Creating An Agile Environment / 4.2.1 Servant Leader Responsibilities, 37
10
Q
10A Project Manager believes that a delay in developing a prototype was due to a lack of knowledge in a specific skill that was needed by the cross-functional team. How could the Project Manager prevent this situation in future projects?
SELECT THE CORRECT ANSWER
Offer more specialized training throughout the project to the team
Identify required strengths and organize the team based on those strengths
Meet with the project sponsor and team members to assign training for specific skills
Empower team members to problem solve in situations where skills may be lacking
A
Correct Option:B
EXPLANATION
Developing the team is an important part of servant leadership.
11
Q
11A new Project Manager joins the projects daily standups only to find that the project team spends too much time discussing ways to deal with obstructions in the project. Because of these discussions, standups often last well over two hours. What process should be used to deal with this issue?
SELECT THE CORRECT ANSWER
Ask team members to invite their managers to standup sessions in order to find solutions more quickly
Explain to team members that long discussions take time away from actual work on the project
Insert a new team member who will manage obstacles and schedule additional meetings to discuss possible solutions
Tell the team members that they are required to shorten the standup meetings and improve on finding solutions
A
Correct Option:B
EXPLANATION
Shared responsibility is an important part of agile teams. The team charter should provide an outline of what meetings are for what purposes.
12
Q
12A customer is not satisfied with the delivered product, saying that it was not what they expected. The project manager is surprised, because the agile development team delivered the product several iterations early. What is one way that the project manager could have avoided this result?
SELECT THE CORRECT ANSWER
Required team sign off for each of the constant changes to the requirements
Set aside more resources for product testing after changes are made
Made sure that the customer was aware of the value of demos
Ensured that the team fully participated in developing the project scope
A
Correct Option:C
EXPLANATION
The customer was not engaged enough in the project. The iteration review is the best mechanism for the team to demonstrate working software and for the customer to give feedback to ensure that their expectations are met. PMBOK Guide Sixth Edition (2018), 13. Project Stakeholder Management / 13.3 Manage Stakeholder Engagement,524 | The Agile Practice Guide (No Date), 5 Implementing Agile: Delivering in and Agile Environment / 5.2.5 Demonstrations/Reviews, 55
13
Q
13A Project Manager’s team has been efficiently delivering expected results in an environment where budget and scope are fixed. Now, there is an increased demand for new skills due to changes in the market. What can the Project Manager do to meet this new demand?
SELECT THE CORRECT ANSWER
Meet the new demand by adding new resources with the required skills
Hire a third-party vendor who can provide resources with the needed skills
Change the distribution of partially-dedicated resources with the needed skills
Meet the new demand by upgrading the existing team members’ skills
A
Correct Option:A
EXPLANATION
Developing the team is very important. However, in a situation where time is limited, the most efficient option is expanding the team to included skilled resources.
14
Q
14A project team is small and the team members have known each other for a long time. The team’s project is in the execution phase. Recently, a team member told the new project manager that another team member has been complaining about how the project is being managed. How should this new project manager respond?
SELECT THE CORRECT ANSWER
Preview the current stakeholder engagement plan for the way to resolve the difficulty.
Schedule a mandatory team meeting which will lead to the creation of a new social contract.
Notify team members that they should submit anonymous recommendations for a new social contract.
Send a survey to team members, requesting suggestions for dealing with the dissatisfaction.
A
Correct Option:B
EXPLANATION
A) No - While this may help in addressing the situation, it will not help to rectify any existing damage done to the team as a result of the situation. B) Yes - This is the best solution. It encourages every team member to particulate and results in a clear set of guidelines for the team. C) No - This is not the best answer. While this will create a set of guidelines, they may not be the best ones for the team. D) No - This is not the best solution as it does not encourage team cohesion and self leadership. PMBOK Guide Sixth Edition (2018), 9. Project Resource Management / 9.1.3.2 Team Charter, 319 | The Agile Practice Guide (2017), 5. Implementing Agile: Delivering In AN Agile Environment / 5.1 Charter The Project And The Team p50
15
Q
15During a highly-regulated project, the project sponsor and a high-level executive have asked for changes that appear to disregard legal requirements. What should be the first step in the project manager’s response?
SELECT THE CORRECT ANSWER
Immediately schedule a meeting with the stakeholders to review the situation.
Send the change control board (CCB) a change request.
Check with the organization’s relevant legal practitioner for guidance.
Review the organization’s lessons learned database for precedents and direction.
A
Correct Option:C
EXPLANATION
A) No - This is not the best response as you may not fully understand the situation. B) No - This is necessary but is not the first step. C) Yes - This is the best FIRST step before going to the CCB because this is a highly regulated industry. D) No - While this may provide guidance, this is not ultimately your decision to decide. PMBOK Guide Sixth Edition (2018), Part 2 The Standard for Project Management / 1.3 Linking Organizational Governance and Project Governance PMI, p545 | Project Managers Portable Handbook, 3rd Ed (2010) Section 6. Project Initiation and Execution / 6.3 Legal Considerations and Execution
16
Q
16A project manager has multiple projects. One project has new team members and is in its early stages. Unfortunately, the project manager will be very busy executing other projects over the next few weeks. How can the project manager develop the new project team over the next few weeks?
SELECT THE CORRECT ANSWER
Help the team create a social contract that will encourage team cohesion.
Suggest that the team engage in multiple team-building events to normalize the team.
Keep the team informed by sending short daily project status updates.
Engage in face-to-face personal conversations with each team member to build relationships.
A
Correct Option:A
EXPLANATION
A) Yes - This will allow the team to normalize themselves and be self-servicing when you are unavailable. B) No - This may be productive, but it is a one-time activity and does not encourage self-servicing when you are unavailable. C) No - This does not encourage the team to get to know each other and become self-servicing. D) No - While this may result in deeper relationships, there is not enough time for this and it does not encourage the team to get to know each other. PMBOK Guide Sixth Edition (2018), Part 2 The Standard for Project Management / 1.5 The Project Lifecycle, pp 547-548
17
Q
17A Project Manager needs to ensure that the team delivers business value within the required timelines. The manager recently learned that key stakeholders are worried that the current release plan will not meet urgent business needs. What can the Project Manager do to effectively respond to the stakeholder concerns?
SELECT THE CORRECT ANSWER
Renegotiate scope with the project sponsor after examining the work breakdown structure (WBS)
In consultation with the stakeholders and team members, identify the minimum viable product needed for launch
Determine the schedule performance index (SPI) and escalate the schedule risk to the project sponsor
Monitor progress using a burndown chart after modifying the schedule baseline to meet stakeholder requirements
A
Correct Option:A
EXPLANATION
Assuming that the work can be completed may create new issues. It is best to work with the project sponsor and see if there is any scope that can be reduced to meet a more realistic timeline.
18
Q
18A key stakeholder voices a concern during the planning stage about whether the available resources are sufficient to meet the objectives of the project. The Project Manager believes that the stakeholder is right. How should the Project Manager handle this stakeholder’s concern?
SELECT THE CORRECT ANSWER
Review the bounds of the negotiations for agreement
Determine the project’s ultimate objectives after carefully evaluating project priorities
Engage in agreement negotiations for better resources
Ensure that the impact of the unavailability of required resources is fully documented
A
Correct Option:D
EXPLANATION
Fully documenting the impact of situation ensures that all stakeholders are aware of any risks, issues, quality concerns, etc.
19
Q
19A project manager notices that one team member seems increasingly unhappy during team meetings. The team member is not making progress on a key work package, and this lack of progress is now impacting the critical path. The team member feels that they are not in the correct role within the project team. What should the project manager do?
SELECT THE CORRECT ANSWER
Reassure the team member about their abilities by reminding them that they were chosen for a reason.
Meet with the team member to discuss where they can contribute, based on their strengths.
Enroll the team member in targeted training to acquire the needed skills for their assigned role.
Schedule weekly touchpoints with the team member to discuss barriers that may impact their work.
A
Correct Option:B
EXPLANATION
A) No - This is positive reinforcement, but it may be unwarranted. B) Yes - This is the best response. The individual may truly be right. As a Servant Leader, you can help them find the correct role. C) No - This is helpful, but it doesn’t address the core of their concern. D) No - This creates a false sense of momentum that doesn’t address the core of their concern. PMBOK Guide Sixth Edition (2018), Part 2 The Standard for Project Management 1. Introduction 1.7 Role of the Project Manager, p552 | The Agile Practice Guide (2017), 4. Implementing Agile: Creating An Agile Environment / 4.2.1 Servant Leader Responsibilities 34
20
Q
20A project owner repeatedly complains, saying that a function developed by the development team does not seem to align with the original design. What will help to solve this issue?
SELECT THE CORRECT ANSWER
Ask the product owner to sit in on the next iteration review meeting to learn more about the development status for the product.
Ask the quality assurance team to identify any mismatches in functionality compared to the initial design.
Ask the development team to rewrite the function so that it matches with the project scope.
Schedule time during the next retrospective session to discuss all corrective actions and ask the project owner to participate in the session.
A
Correct Option:D
EXPLANATION
Retrospective can discuss the product release status, whether the team reaches any other milestone. It can be used by project manage to survey all necessary parties to reach consensus and build understanding. PMBOK Guide Sixth Edition (2018), 8 Project Quality Management / 8.3.2.6 Meetings, p305 | The Agile Practice Guide (2017), 5. Implementing Agile: Delivering In An Agile Environment / 5.2.1 Retrospectives, pp 50-51
21
Q
21A customer indicates that they would like to add functionality. Although this request is made during the execution phase of the project, the project manager finds that the cost for the addition would be small. The additional functionality, if successful, would increase the opportunity for profit. What should the project manager do next?
SELECT THE CORRECT ANSWER
Agree that the functionality would offer a great opportunity, but the proposed addition is out of scope.
Schedule a meeting with the company’s management team, and present the customer’s request for additional functionality as a good opportunity.
Move forward, using the project’s management reserve to add the requested functionality.
Identify an already-developed feature that could be combined with the new functionality and use the combination to meet the customer’s request.
A
Correct Option:B
EXPLANATION
By building a small increment and then testing and reviewing it, the team can add value in terms of new functionalities or additional awarded projects. Important factor for a successful implementation and value capture is the response time of the team. PMBOK Guide Sixth Edition (2018), 1. Introduction / 1.2.4.1 Project and Development Life Cycles, p19
22
Q
22A customer requests a change in the technical approach for a product currently in development. The project manager learns about this request during a reoccurring project review. What should the project manager do in response to the customer’s request?
SELECT THE CORRECT ANSWER
Work with team members to immediately implement the new approach.
Have the team decide on the appropriate approach, giving them authority to implement their decision and validating their decision in talks with stakeholders.
Discuss the pros and cons of the proposed approach with stakeholders, then select the approach that is best for the team and notify team members.
In order to obtain sponsor buy-in, have the team to benchmark the approach.
A
Correct Option:B
EXPLANATION
As a technical issue the project management should address the team to assess and select the best options to solve, empower then and improving engagement. The Agile Practice Guide (2017), 2 An Introduction To Agile / Figure 2-2 The Twelve Principles Behind the Agile Manifesto, p9 | The Agile Practice Guide (2017), 4 Implementing Agile: Creating An Agile Environment / 4.2 Servant Leadership Empowers The Team, p33
23
Q
23A Project Manager realizes during the third iteration of product development that the template used for the project management plan is not showing updates. Which action should the project manager take?
SELECT THE CORRECT ANSWER
Assign one team member to update the project management plan template and document any risk
Rank the need to update the template according to the business value for the upcoming iterations
Avoid adding to team distraction by fixing the issue independently
Document the issue as a new project risk and propose a solution
A
Correct Option:D
EXPLANATION
This issue may or may not also be a risk to future iterations. Documenting it as a new project risk also ensures that there is a proper risk analysis performed to analyze what could happen in different scenarios.
24
Q
24During a challenging shareholder meeting, the customer indicates that they will reject an iteration’s deliverable. What should the project manager do?
SELECT THE CORRECT ANSWER
Send a request to the project sponsor, asking them to update the project charter then reassign the responsibilities and authorities.
Meet with the project team to add new and improved features to replace the features that were rejected.
Work with stakeholders to create a shared approach that will address the issues of concern.
File a change request with the change control board (CCB) in order to add budget to the baseline.
A
Correct Option:C
EXPLANATION
Before initiate any action the project manager should work with the team to identify the root cause of the problem and build an approach to conduct the project for the next iterations. As a hybrid approach a retrospective ceremonial can be a good option to solve this situation. PMBOK Guide Sixth Edition (2018), Part 2 The Standard for Project Management / 5. Monitoring and Controlling Process Group / 5.1 Monitoring and Controlling Project Work, p 615
25
25During work on a government project, stakeholders pressure the project manager to submit to their preferred actions. While the project manager must coordinate and plan with multiple stakeholders, the project manager must also deal with complex relations and frequently changing scenarios. What should the project manager consider doing? (Choose two.)
SELECT THE CORRECT ANSWER(S)
Use the Prioritization method of categorization.
Use the Salience model of categorization.
Use the Transformation model of categorization.
Use the Transaction model of categorization.
Correct Option:A, B
EXPLANATION
Both salience model and prioritization needs to be used to categorize for government contracts especially when the scenario is for frequently changing, complex relationships with multiple representatives involved. PMBOK Guide Sixth Edition (2018), 13. Project Stakeholder Management / 13.1.2.4 Data Representation, p513
26
26A project manager is working on a small project that is critical for a larger program milestone. A new resource has been assigned to replace a key resource who had to leave the project. Unfortunately, an outside stakeholder claims that the person who assigned the new resource sent their weakest team member. How should the project manager approach this rumor?
SELECT THE CORRECT ANSWER
Assess the new resources ability to perform the necessary work by testing their communication skills with the current project team.
Evaluate the skills of the new resource to see how the resource can provide value to the project.
File a request with the project management office (PMO) manager in order to obtain a better resource.
Address the rumor with the new resources functional manager to mitigate any conflict within the project team.
Correct Option:B
EXPLANATION
A) No - This is not the best use of time, and unfairly makes presumptions on the candidate. B) Yes - This is the best answer. Without seeing performance first-hand, there is no available proof to the hearsay. C) No - This assumes that hearsay is fact, which may create a strained relationship between the Project Manager and functional manager. D) No - While this may give solace to the Project Manager, this is inappropriate and unwarranted. PMBOK Guide Sixth Edition (2018) 9. Project Resource Management / 9.3.2.1 Decision Making, p332
27
27A Project Manager needs to ensure that all data security requirements are covered during a data warehouse development projects execution phase. Each of the databases created during different project phases will have a specific data security policy to comply with governmental data security laws. How should the Project Manager plan to meet these requirements?
SELECT THE CORRECT ANSWER
Plan a database development specification and regularly check this to ensure the developer aligns with the specification
Arrange for review of the data security status on a quarterly basis and recommend remedial steps if noncompliance is found
Tell the database developer to submit documentation of data security items and the steps they take to correct items that do not meet specifications
Add a quality assurance specialist resource to the project team who will be responsible for monitoring the data security quality of the project
Correct Option:C
EXPLANATION
Clearly documenting how key requirements have been met is a great way to ensure quality and identify any gaps that need to be addressed
28
28Several successor activities are behind schedule because a project team member has not been at work for the past week. This impacts the critical path. How should the project manager respond to this problem?
SELECT THE CORRECT ANSWER
Obtain a new resource to complete the needed tasks, resulting in less impact on the critical path.
Discuss the situation with the team member, and work with them to identify a practical solution.
Remind the team member that they needed to complete the work package in the agreed-upon timeframe.
Ask the functional manager for assistance communicating with the absent team member.
Correct Option:B
EXPLANATION
A) No - This is premature and will most likely take longer than attempting to rectify the situation. B) Yes - A Project Manager also has the ability to be a coach. Servant Leadership encourages listening and serving, and therefore it may be possible to compromise with the team member. C) No - This does not address the situation and is in direct contradiction to the coaching role of a Project Manager. D) No - This does not address the situation directly and offsets blame to a third party. PMBOK Guide Sixth Edition (2018), 10. Project Communication Management / 10.2 Manage Communication / 10.2.2.6 Interpersonal and Team Skills, p386 | PMBOK Guide Sixth Edition (2018), 9. Project Resource Management / 9.5.2.1 Interpersonal and Team Skills / Conflict Management, p348 | The Agile Practice Guide (2017), 4 Implementing Agile: Creating an Agile Environment / 4.2.1 Servant Leader Responsibilities, p34
29
29A company is struggling to define the scope of a new project that has multiple phases with a high level of dependency between the phases. How should the project manager approach this challenge?
SELECT THE CORRECT ANSWER
Contract with a third-party company that specializes in helping businesses define scope of work on large projects.
Work with project stakeholders to recommend an iterative approach that will then help to define the project's scope.
Construct a project management plan that provides extra time within the schedule, then seek to revise the scope of work.
Suspend final delivery dates for the project in order to have time to revise the schedule once there is clarity on the scope of work.
Correct Option:B
EXPLANATION
Although most of the distractors are not bad ideas for the project manager, the key is the first correct action the they must perform. Introducing adaptive steps in a heavily predictive environment is never easy and also, the stakeholders will be the ones heavily involved in the 3 weeks interaction phase. PMBOK Guide Sixth Edition (2018), 13. Project Stakeholder Management / 13.3 Manage Stakeholder Engagement, p524 | The Agile Practice Guide (2017), 5. Implementing Agile: Delivering In An Agile Environment / 5.2.6 Planning for Iteration-Base Agile, p55
30
30After six iterations, significant variations have occurred to project scope and schedule. These are due to the customer's technology regulations and security policies, which are regularly reviewed. The project manager wants to suggest a new approach to the next iteration to avoid possible delays. What should the project manager do first?
SELECT THE CORRECT ANSWER
Rank the importance of each improvement item, then implement actions identified during the last retrospective.
Engage in a cost-benefit analysis that can help predict the profits that could be realized through the use of new technology for the next phase.
Research new technology trends and management tools that have been successful on similar projects.
Use a backlog refinement meeting and include the customer's change requests in the discussion.
Correct Option:A
EXPLANATION
The retrospective is used to review lessons learned and suggest corrective actions for the next iterations. Essential Scrum: A Practical Guide to the Most Popular Agile Process (2012), Chapter 22. Sprint Retrospective / Overview | The Agile Practice Guide (2017), 5. Implementing Agile: Delivering In An Agile Environment / 5.2.1. Retrospectives, pp 50-51
31
31All team members on a new project want to gain the customer's trust by delivering value as quickly as possible. The project manager learns that one resource has worked with the sponsor on other projects. The resource seems to be using personal influence, working with a project sponsor to increase the project's benefits realization. At which stage in the project should the project manager address this concern to optimize cost effectiveness?
SELECT THE CORRECT ANSWER
At the start of the team's performing stage
Immediately after the first benefit realization
During the next retrospective ceremony
During the next resource performance review
Correct Option:C
EXPLANATION
The retrospective would be the event to address this concern. PMBOK Guide Sixth Edition (2018), 8. Project Quality Management / 8.3.2. Control Quality: Tools and Techniques / 8.3.2.6 Meetings, p305 | PMBOK Guide Sixth Edition (2018), 13. Project Stakeholder Management / 13.4.2.6 Meetings, p535
32
32A project team learns that there is a new compliance requirement from an international entity that may impact the baseline business case for the project. They learn this right after project charter is completed and the project sponsor has signed. How should the project manager proceed?
SELECT THE CORRECT ANSWER
Research the requirement and possible consequences, then give the sponsor a recommendation.
Address the requirement through the creation of a quality management plan.
Decline to address the issue, as the new requirement is not part of the project's documented scope.
Ensure that the requirement is documented in the risk register, then ask for further guidance from all stakeholders.
Correct Option:A
EXPLANATION
The context of this scenario demands the Project Manager to influence the organization (sponsor) and recommend next steps after reviewing and understanding compliance requirements and consequences. PMBOK Guide Sixth Edition (2018),4. Project Integration Management / 4.1.1.3 Enterprise Environmental Factors p78
33
33A team misunderstood one product functionality documented in an earlier stage of the project. During the current iteration, the functionality has not yet been developed, but a business representative has mentioned the deficiency. How should the project manager proceed?
SELECT THE CORRECT ANSWER
The functionality was formally approved, so initiate the change management process.
Schedule a meeting to discuss and brainstorm the functionality with the project team and business representative.
Ensure that the issue is addressed by escalating it to the project sponsor, who should discuss it with the representative.
Continue with the current sprint, recognizing that the issue will be identified during the testing phase.
Correct Option:B
EXPLANATION
As the functionality has not been built the project manager should facilitate building common understanding and empowering the team to evaluate the impact of a possible change, this way avoiding re-work. PMBOK Guide Sixth Edition (2018), 3. The Role of the Project Manager / 3.4.4 Leadership Skills | The Agile Practice Guide (2017) 3 Life Cycle Selection / 3.1.10 - Hybrid life cycles as Fit-For-Purpose, p29
34
Some agile approaches have recently been added to an infrastructure company's predictive processes. The team is not completing the planned story points, and the they are becoming passive. The Project Manager is concerned and wants to improve productivity. What should the Project Manager do?
SELECT THE CORRECT ANSWER
Provide team training so the team can do a better job of estimating story points
Speed up the project by reducing the backlog
Gain the needed time for story point completion by adding more iterations to the project
Use burndown charts to evaluate team performance
Correct Option:A
EXPLANATION
Training can be a great way to empower team members to grow their skills. This would also create consistency in story point estimation techniques.
35
35During one daily standup meeting, team members indicate that they are having to engage in rework because there seems to be too much up-front work. How should the Project Manager respond to this concern?
SELECT THE CORRECT ANSWER
Try using a Kanban board for reviews
Request that team members explicitly implement time boxing
Request that the project owner maximizes the product value
Engage in a process to manage a reduction in the product backlog
Correct Option:B
EXPLANATION
Rework can often caused by trying to do too much in too little time. Timeboxing is a great technique to choose an appropriate window of time dedicated to a single focus.
36
36A Project Manager from a traditional project management organization is assigned to an ongoing project. Recently, the organization has started to use agile methodologies in its projects. The Project Manager hears that some team members feel like key subject matter expertise is missing and there is insufficient collaboration within the team. How should the Project Manager respond to these team members' concerns?
SELECT THE CORRECT ANSWER
Employ third-party specialists to fill the knowledge gap
Add additional resources via a request to the sponsor
Add cross-functional internal resources
Where possible, modify Gantt charts to Kanban boards
Correct Option:C
EXPLANATION
Agile methodologies require T" shaped team members. That is
37
37A contractor has sent an email request for urgent payment of their last installment on a project that is going through a long execution stage with multiple contractors. How should the project manager respond to this contractor's request?
SELECT THE CORRECT ANSWER
Negotiate payment terms through a meeting with procurement and the contractor.
Authorize the payment by notifying accounts payable and follow up to ensure it was made.
Act according to the agreed upon commitments in the procurement management plan.
Authorize payment only after reviewing forecast spend versus actual spend to see if the actual status allows it.
Correct Option:C
EXPLANATION
Even an inexperienced project manager should understand that terms and conditions should be agreed before engaging a contractor to actually do project work. The procurement plan holds all data re contracts and is the single source to guide payment activities. PMBOK Guide Sixth Edition (2018), 4, Project Integration Management / 4.7.1 Close Projects or Phase: Inputs, pp124-125 | The Agile Practice Guide (2017), 6 Organizational Considerations For Project Agility / 6.3 Procurement and Contracts p77
38
38A key team member is unhappy with the overall approach documented in a project management plan. The member surprises the Project Manager with negative comments about the approach during a weekly status meeting during the execution phase of the project. How should the Project Manager address the team members concerns?
SELECT THE CORRECT ANSWER
Continue with the meeting, and ensure that the concerns are added to the risk register after the meeting is finished.
Continue with the scheduled agenda items after reminding the team member of expected meeting etiquette. Then, solicit feedback about the etiquette expectations.
Remember that a project should not go forward when key team members are in disagreement, and use the meeting to discuss the members concerns.
Make a short comment to acknowledge the team members concerns, continue with the meeting, and meet with the member in private to discuss their concerns.
Correct Option:D
EXPLANATION
Conflict should be addressed in private, first, to better understand the concern being raised. Exploring the concern after the meeting gives the PM an opportunity to verify the concern and determine needed next steps without disrupting the meeting with all meeting attendees.
39
39A Project Manager for a construction firm meets with stakeholders. All stakeholders agree on a 20 month lifecycle for a project. After work has begun, the Project Manager learns that stakeholders would like project completion within no more than 16 months. What should be the first step in the Project Managers response?
SELECT THE CORRECT ANSWER
Meet with key stakeholders to discuss ways to reduce some project requirements
Add team members to work more quickly just this one time in order to satisfy stakeholder requirements
Refuse to modify the time line, explaining that scope creep should be discouraged
Identify agreed-upon tasks in the original project and assign additional duties as needed to meet the new, shorter timeline
Correct Option:A
EXPLANATION
If it is possible to reduce the requirements for a project with the sponsor and key stakeholders, this is preferred over crashing, fast-tracking, change-control, and other methods which will most likely increase risk and create issues with a shortened time frame.
40
40During an iteration, a project team encounters problems that may cause a delay in task completion. Another team within the same project needs the task to be completed on time in order to meet their schedule. What can the project manager do to resolve this problem?
SELECT THE CORRECT ANSWER
Insist that the project team work a bit harder to complete on time, in order to avoid delaying the work of other teams.
Work with the product owner to reprioritize the iteration backlog, so that it does not delay work by other teams.
Increase the iteration length, and add additional resources to the project team, so that they can meet the appropriate deadlines.
Ask team members to perform to the best of their abilities during the iteration, and engage in a retrospective after completion of the iteration.
Correct Option:B
EXPLANATION
May cause a delay does not mean the task completion will be delayed, To improve probability of success, reprioritizing the backlog may improve the probability for success more than the other options. PMBOK Guide Sixth Edition (2018), 6. Project Schedule Management / 6.6 Control Schedule, pp 222-224 | The Agile Practice Guide (2017), 5 Implementing Agile: Delivering In An Agile Environment / 5.2.3 Backlog Refinement, p52
41
41Certain key stakeholders are dissatisfied with how a key feature of a project has been developed. They express their dissatisfaction during an iteration review meeting. What should the project manager do first to resolve this issue?
SELECT THE CORRECT ANSWER
Gather the project team for a brainstorming session and identify a solution.
Identify the reasons why there are issues with the feature, then address the issue.
Create a list of the pros and cons of the situation to define the impact of the conflict.
Add a neutral party, such as the project sponsor, to function as a negotiator with stakeholders.
Correct Option:B
EXPLANATION
Identifying the source of conflict is a key initial step in conflict management. PMBOK Guide Sixth Edition (2018), 9. Project Resource management / 9.5.2 Manage Team Tools and Techniques, p348
42
42During a technical project, a well-liked project member is reassigned to a different project. The team has expressed disapproval regarding the reassignment. What action can help mitigate the team's disapproval?
SELECT THE CORRECT ANSWER
Notify the project sponsor regarding the teams disapproval and brainstorm a response
Employ coaching tools and techniques to increase team motivation
Add a resource with the same skills to replace the key team member
Notify the change control board (CCB) and discuss possible ways to resolve the issue
Correct Option:B
EXPLANATION
PM should know how to handle key personnel changes and keep the team motivated and productive.
43
43At a weekly project status meeting, a key team member expresses concerns about the overall approach documented within the project management plan. The Project Manager is surprised because the team is in the process of executing an important component of the project and the concern has not been raised before. What steps should the Project Manager take?
SELECT THE CORRECT ANSWER
Update the risk register to document the concerns, then continue with the meetings scheduled agenda items.
Recognize that the concern must be fully discussed and resolved prior to continuing with the meetings agenda items.
Address the team with a generic reminder about meeting etiquette, then ask if the team wants to use the time to fully discuss the concerns raised during the meeting.
Immediately acknowledge the team members concern, continue with the scheduled agenda, then privately meet with the team member to fully understand the concerns expressed.
Correct Option:D
EXPLANATION
Conflict should be addressed in private, first, to better understand the concern being raised. Exploring the concern after the meeting gives the PM an opportunity to verify the concern and determine needed next steps without disrupting the meeting with all meeting attendees.
44
44A Project Manager is faced with an updated schedule that requires delivering a business result under a far more aggressive timeline. The projects technical resource manager has worked with the Project Manager on previous projects. Still, a team member indicates that the company does not have technical resources that could be added to the project to meet the new timeline. What should be the Project Manager's next step?
SELECT THE CORRECT ANSWER
Let the project sponsor know that an issue with a technical resource may put the project at risk
Ensure that upper management is aware of the lack of needed resources which may put the project at risk
Ask the technical resource manager about the availability of technical resources
Work with a third-party vendor to quickly acquire the needed resource
Correct Option:C
EXPLANATION
Per the Agile manifesto one should value individuals and interactions over processes and tools. Thus, it is best to meet with the resource manager to understand the real situation rather than informing sponsor first which might be a false alarm.
45
45A project manager has been asked to conduct a risk analysis that is based on a high-level scope. As part of the analysis, the project manager must use expert judgment to prepare a document. Which document-based action is being performed?
SELECT THE CORRECT ANSWER
Creating the project charter
Preparing the scope statement document
Creating a project management plan
Documenting the risk management plan
Correct Option:A
EXPLANATION
Expert judgment is one of the tools and techniques for developing the project charter. PMBOK Guide Sixth Edition (2018), 4. Project Integration Management 4.2.1 Develop Project Charter, p79
46
46Project Manager Rachel is preparing for a phase gate review, and some of her peers are concerned because the project does not have any product deliverables. Which of the following is correct about phase gates?
SELECT THE CORRECT ANSWER
A phase gate is a review at the end of a phase.
Phase gates are required only at the end of a project, before delivering the product to a customer.
Phase gates are overhead and do not serve any purpose.
Every phase gate must have a product ready for customer inspection.
Correct Option:A
EXPLANATION
Phase gate, also known as governance gate, is a review at the end of a phase in which a decision is made to continue to the next phase.
47
47A project manager receives complaints from a project sponsor because of a delay in developing a prototype. The project manager responds that the delay was due to a lack of knowledge in a specific skill that was needed by the cross-functional project team. How could the project manager avoid this type of situation in the future?
SELECT THE CORRECT ANSWER
Create training sessions at the start of the project, so all necessary skills are learned.
List required skills for the project, and organize the project team based on those skills.
Consult with the project sponsor to add training once the lack of a specific skill becomes apparent.
Empower team members to problem solve where skills may be lacking, using the skills they do have.
Correct Option:B
EXPLANATION
Develop the human resource management plan by defining the roles and responsibilities of the project team members in order to create a project organizational structure and provide guidance regarding how resources will be assigned and managed. PMBOK Guide Sixth Edition (2018), 9. Project Resource Management / 9.3.3 Develop Team: Outputs, p343 | The Agile Practice Guide (2017), 4 Implementing Agile: Creating An Agile Environment / 4.3.3 Generalizing Specialists, p42
48
48A projects daily standups are long and often last more than two hours. The project team uses the standup meetings for extended discussions about solutions to project obstacles. What should the Project Manager do to improve the daily standup meetings?
SELECT THE CORRECT ANSWER
Invite department managers to participate in the team members discussions, in order to identify solutions in a business-like manner
Request shorter discussion time during each standup, leaving more time for working
Insert a new team member who will manage obstacles and meetings to discuss possible solutions
Coach team members that they have the opportunity to shorten all standup meetings and improve their method for identifying solutions
Correct Option:D
EXPLANATION
Agile team members should be encouraged to be servant leaders. This means a shared understanding of the purpose of a standup and the team charter. It also means that all team members are both capable and share responsibility.
49
49A new resource is assigned to fill in for a resource who is leaving. The new resource will be working on a small project that is critical to a larger program milestone. Unfortunately, there is a rumor that the new resource may be a problem, due to a lack of skills. How should the program manager respond to this rumor?
SELECT THE CORRECT ANSWER
Assess the new resources communication skills to evaluate their ability to perform acceptably as part of the project team.
Meet with the new resource to discuss their skills and then determine how they can contribute to the project.
Privately ask the program management officer (PMO) to assign a different resource with better skills.
Meet with the functional manager of the new resource to discuss the rumor and see if it is true.
Correct Option:B
EXPLANATION
A) No - This is not the best use of time, and unfairly makes presumptions on the candidate. B) Yes - This is the best answer. Without seeing performance first-hand, there is no available proof to the hearsay. C) No - This assumes that hearsay is fact, which may create a strained relationship between the Project Manager and functional manager. D) No - While this may give solace to the Project Manager, this is inappropriate and unwarranted. PMBOK Guide Sixth Edition (2018), 9. Project Resource Management / 9.4 Develop Team pp 336-338
50
50A team member could not be reached by email or phone during the week that they were absent. The team member had not notified anyone on the team prior to their absence. Due to the absence, several successor activities are behind schedule, impacting the projects critical path. How should the project manager respond to this situation?
SELECT THE CORRECT ANSWER
Add a new resource who can complete the work package in a professional manner.
Discuss the situation with the team member, and work with them to identify a workable solution.
Require that the team member complete the work package more quickly when they return.
Ask the functional manager for additional support on the project, including assignment of a new resource
Correct Option:B
EXPLANATION
Key Rationale A) No - This is premature and will most likely take longer than attempting to rectify the situation. B) Yes - A Project Manager also has the ability to be a coach. Servant Leadership encourages listening and serving, and therefore it may be possible to compromise with the team member. C) No - This does not address the situation and is in direct contradiction to the coaching role of a Project Manager. D) No - This does not address the situation directly and offsets blame to a third party. PMBOK Guide Sixth Edition (2018), 10 Project Communications Management, p363 | The Agile Practice Guide (2017), Implementing Agile: Creating An Agile Environment / 4.2 Servant Leadership Empowers The Team, pp33-34
51
51A project that should have been 90 percent complete by now is only 65 percent complete. The total project budget is US$120,000 and the actual cost of work performed (ACWP) is US$80,000. What is the scheduled performance index (SPI) and cost performance index (CPI) of this project?
SELECT THE CORRECT ANSWER
The SPI is 0.72, and the CPI is 0.98.
The SPI is 1.38, and the CPI is 1.2.
The SPI is 0.94, and the CPI is 1.04.
The SPI is 0.80, and the CPI is 0.91.
Correct Option:A
EXPLANATION
EV = % complete * budget: 65% * $120,000 = $78,000, AC = $80,000. CPI = EV/AC = $78,000/80,000 = 0.975 or 0.98 A CPI less than 1 means the project is over budget. PV = % complete * budget: 90% * $120,000 = $108,000, SPI = EV/PV = $78,000/108,000 = 0.72 A SPI less than 1 means the project is behind schedule.
52
52A project manager is working with a customer who repeatedly submits new feature requests for an existing software product. The project manager has already provided the completed scope definition for the product's next version release to stakeholders. Which step is appropriate for the project manager to take next?
SELECT THE CORRECT ANSWER
Hold a meeting with the product manager to request that the number of new requests be reduced.
Define project boundaries immediately with the sponsor.
Organize a meeting with the stakeholders to set expectations.
Analyze the scope management plan and iterate it through the scope definition process.
Correct Option:D
EXPLANATION
The scope management plan documents how the project and product scope will be de?ned, validated, and controlled. The key benefit of this document is that it provides guidance and direction on how scope will be managed throughout the project. PMBOK Guide Sixth Edition (2018), 5. Project Scope management / 5.1.3.1 Scope Management Plan, p137
53
53A project has the following characteristics: -US$3 million budget -Planned cost of US$630,000 -Actual cost of US$650,000 -Earned value of US$540,000 Which statement is true about the current status of the project?
SELECT THE CORRECT ANSWER
The project is ahead of schedule and under budget.
The project is behind schedule and over budget.
The project is ahead of schedule and over budget.
The project is behind schedule and under budget.
Correct Option:B
EXPLANATION
CV = EV - AC; 540-650 = -110. SV = EV - PV; 540-630 = -90. Negative cost variance means over budget. Negative schedule variance means behind schedule. PMBOK Guide Sixth Edition (2018), 7. Project Cost Management / 7.4.2.2 Data Analysis, p262
54
54A project manager receives the following for a new project: -assumptions -restrictions -preliminary scope After receiving this information, what should the project manager do first?
SELECT THE CORRECT ANSWER
Review and understand the business case and project goals.
Put together the project team and assign project tasks.
Build the project schedule and determine the critical path.
Ensure project charter approval is obtained from the sponsor.
Correct Option:A
EXPLANATION
The business case and project goals need to be understood first before a charter can be written. Building a team and a schedule come later in the process. PMBOK Guide Sixth Edition (2018), 1. Introduction / 1.2.6.1 Project Business Case, p30-32
55
55A project manager joins a project that has the following features: -Globally distributed team -Budget that is fixed -Very tight deadlines During planning, what should the project manager do to avoid any scope creep and keep the team focused on delivering a product that meets requirements?
SELECT THE CORRECT ANSWER
Put any changes to scope through the formal approval process.
Hold daily stand-ups with all development teams.
Ask that all development team leads prepare detailed requirements.
Disallow stakeholders from directly interacting with the development team leads.
Correct Option:A
EXPLANATION
Scope creep can be avoided by adherence to the agreed upon change management process. Project Manager's Portable Handbook, 3rd Ed (2010), 6 Project / 6.4.2 Getting Started
56
56A project is delayed. To obtain the desired quality level of the deliverables, a change is required. First, the project manager issues a formal change request and communicates the change to all stakeholders. Then, the project manager learns that this communications approach did not meet stakeholders' expectations. What should the project manager do next?
SELECT THE CORRECT ANSWER
Refer to the communications management and stakeholder engagement plans.
Provide a change request to include stakeholders' expectations in the project management plan.
Organize a meeting with the project sponsor to better understand stakeholders' expectations.
Review the communications management plan, follow it, and issue a status report.
Correct Option:A
EXPLANATION
The Monitoring of the communications process may result in improved effectiveness of communication through additional and possibly amended communications plans and activities. Such iterations illustrate the continuous nature of the Project Communications Management processes. Issues or key performance indicators, risks, or con?icts may trigger an immediate revision. The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right (2010), 11. Communication Planning / Communication process, Determine Communications Requirements
57
57A project sponsor asks the Project Manager to change production materials because these materials could cause health problems to consumers. What is an appropriate step for the Project Manager to take?
SELECT THE CORRECT ANSWER
Follow the project change control process and thoroughly investigate the matter
Immediately implement the change and submit a change request for formal documentation
End the current work and enact the change control process
Reject the change because the request is outside of scope
Correct Option:A
EXPLANATION
The impacts of the change to the project must be at least qualitatively assessed and quantitatively assessed before submitted to the chance control board. A change control board relies on the Project Manager to provide all available information for effective decision-making.
58
58A project is in the execution phase. Three necessary changes are brought to the attention of the team. The team members all have differing opinions regarding how to implement the changes. What should the project manager do?
SELECT THE CORRECT ANSWER
Confirm that all team members and stakeholders understand and follow the change management plan.
Hold a meeting with the board and project sponsor to address the issue.
Organize a meeting with team members to review the issues and request changes where needed.
Ensure all requested changes are applied to the project and communicate directly with all team members.
Correct Option:A
EXPLANATION
The team and project manager must follow the documented and agreed upon change management processes. PMBOK Guide Sixth Edition (2018), 4. Project Integration Management / 4.2.3.1 Project Management Plan -Additional Components, p88 | PMBOK Guide Sixth Edition (2018), 3. The Role of The Project Manager / 3.1 Overview, p51
59
59After a project ends, the project manager and project team members are still being asked to do the following: -Evaluate new requirements -Make minor modifications -Solve technical issues The project manager wants to ensure the product or service developed by the project now has operational support. What should the project manager do?
SELECT THE CORRECT ANSWER
Complete the handover of the project.
Review the acceptance criteria and get acceptance.
Formally disband the project team and find a new project.
Continue to fulfill the requests as the product is still being developed.
Correct Option:A
EXPLANATION
Project closure and hand-off will ensure knowledge transfer to production and/or operations. PMBOK Guide Sixth Edition (2018), 4. Project Integration Management / 4.7 Close Project or Phase, pp 121-123
60
60The initial draft of a project management plan is completed. The project manager plans to show the draft to stakeholders who are located around the globe for approval. The project manager has limited time to gain approval, and the project management plan is lengthy. The project manager needs to ensure that the review of the plan is completed on time. Which action should the project manager take?
SELECT THE CORRECT ANSWER
Send the plan for the stakeholders to review, and then meet with the all of them to discuss it.
Have each stakeholder review the plan individually, adding their comments, and then update the document accordingly.
Ask select stakeholders to review particular sections of the plan based on their areas of expertise.
Organize individual meetings with only the key stakeholders to walk them through the plan.
Correct Option:A
EXPLANATION
By sending the project management plan to the attendees in advance, the PM can insure that the meeting is most productive. PMBOK Guide Sixth Edition (2018), 3. The Role of the Project manager / 3.4.4.3 Politics, Power, and Getting Things Done, pp62-63 | Project Manager's Portable Handbook, 3rd Ed (2010), Section 9. Project Communications / 9.2 Project Communications
61
61Successful project leaders nurture team members’ skills and knowledge, and keep members motivated throughout the project. Which action helps to promote successful project leadership?
SELECT THE CORRECT ANSWER
Create a team reward for each successfully-completed task.
Schedule daily sessions where team members can voice concerns and receive a response.
Promote team challenges by delegating project tasks.
Be assertive, and stand up for the team’s needs, concerns, and beliefs.
Correct Option:D
EXPLANATION
The primary goal of a Project Manager in relation to the project team is to ensure that the team has the time and resources to do their job and to remove any barriers they may encounter. By standing up for the team's beliefs the Project Manager is demonstrating their support for the team.
62
62A planned task in a sprint does not get completed due to an issue that appeared three days ago but did not get resolved. The Project Manager wants to prevent this type of situation in the future. What should the Project Manager do?
SELECT THE CORRECT ANSWER
During the retrospective, examine the issue
In the demo, address the issue
During the next iteration planning meeting, discuss the issue
In the next daily standup meeting, review the issue
Correct Option:A
EXPLANATION
A retrospective is a great opportunity to talk about what went right, what went wrong, lessons learned, and what to improve for next time.
63
63A project sponsor is risk averse and is therefore concerned about negative impacts on the project. To help with this concern, the project team identifies four project risks and then evaluates both the probability of occurrence and the impact of the risk if it occurs. The team uses a 1-5 scale, 1 being the lowest and 5 being the highest. Risk A B C D Probability 1 4 2 2 Impact 5 4 5 2 Based on the table, in what order should the project manager rank these risks for management purposes?
SELECT THE CORRECT ANSWER
B, A, D, C
B, C, A, D
B, A, C, D
C, D, A, B
Correct Option:B
EXPLANATION
Risk severity is the product of probability and impact; the higher the product, the higher the risk is rated. PMBOK Guide, Figure 11-5 Example Probability and Impact Matrix with Scoring Scheme. A=0.08, B=0.28, C-0.24, D= 0.03, 'BCAD'. Project Manager's Handbook, Risk Ranking by Intersection, A=5, B=7, C=6, D=3 BCAD" PMBOK Guide Sixth Edition (2018) PMI/PMI/11.5.2.9/ | Project Manager's Portable Handbook
64
64A project manager needs to successfully lead a project that has diverse, globally dispersed team members. What should the project manager do to develop cultural sensitivity?
SELECT THE CORRECT ANSWER
Be aware of local customs, remain flexible when working with team members, and recognize that culture is learned.
Seek help from the human resource department to obtain formal training in this area.
Travel to each team member's geographic location to gain awareness of their culture and meet face-to-face.
Explore each team member's culture in-depth for several weeks to be sensitive to their needs.
Correct Option:A
EXPLANATION
The project manager needs to be proactive and learn what he can while also maintaining flexibility. Project Manager's Portable Handbook, 3rd Ed (2010), Section 9. Project Communications / 9.2.4 Role of Informal Communications
65
65On a project, three critical risks with a high-impact are identified. The project manager must find a solution to address these risks immediately. Three specific resources are required to address the risks; however, they are already committed to another project with critical deliverables. Which action should the project manager take?
SELECT THE CORRECT ANSWER
Option A: Check with the functional manager regarding the resources' availability and Negotiate task crashing or rescheduling with the functional manager.
Option B: Hire outside resources and Assign these resources to handle the tasks.
Option C: Assume the risks and Control these risks often to reduce potential impact.
Option D: Generate a contingency reserve to solve the potential schedule delay and Mitigate the possible impact.
Correct Option:A
EXPLANATION
The functional manager is the person who will be able to reschedule, reassign or replace resources. PMBOK Guide Sixth Edition (2018), 9. Project Resource Management / 9.6.2.3 Interpersonal and Team Skills, p357
66
66Schedule performance issues are occurring on a project. After assessing the issue, the project manager determines that the cause is the expertise levels of project resources. Specifically, a few of the senior-level resources check irrelevant details, and some inexperienced resources take too much time to complete tasks. The project manager needs to enhance team performance. Which action is appropriate to take?
SELECT THE CORRECT ANSWER
Implement training where necessary and create a checklist for all team members.
Request that the senior-level resources help the inexperienced resources.
Advise the senior-level resources and replace the junior-level resources.
Design and conduct training for the junior-level staff.
Correct Option:A
EXPLANATION
The PM must train the junior members and supply a checklist so that all are checking all and only what they are supposed to be checking. PMBOK Guide Sixth Edition (2018), 9. Project Resource Management / 9.4 Develop Team, p342
67
67Multiple new members are added to an ongoing project. Although all original team members received basic training on the specifics of the business operation that the project supports, the new members do not have the same basic understanding. This lack of understanding results in decreased productivity. How should the project manager respond to this issue?
SELECT THE CORRECT ANSWER
Ask the original team members to provide support and training, and schedule a second kick-off meeting for new team members.
Assure all new team members that they should feel comfortable asking for help from both the long-term members and project manager.
Revise the team, so that the newer resources are moved to other projects and resources with relevant experience are added, then log lessons learned.
Recognize that this is a common occurrence when teams experience change, and revise the schedule to allow for the slight decrease in productivity.
Correct Option:A
EXPLANATION
It is the PM's responsibility to make sure that the new members are adequately trained. This approach provides that training. PMBOK Guide Sixth Edition (2018), 9. Project Resource Management / 9.4.2.4 Interpersonal and Team Skills, p341
68
68A projects single sponsor has been replaced by a steering committee due to a significant increase in project size. How should the project manager approach this change?
SELECT THE CORRECT ANSWER
Tailor communications to the new steering committee, recognizing that there has been a change in stakeholder structure.
Follow the initial project plan, recognizing that the stakeholder group now includes the steering committee members.
Schedule a low-key introductory meeting with the new steering committee and the team, while continuing to follow the initial project plan.
Ensure that the new steering committee members receive the projects current status report.
Correct Option:A
EXPLANATION
The project manager needs to be proactive and respond to this change. The same communication that was planned for a single sponsor will not necessarily work for this steering committee. PMBOK Guide Sixth Edition (2018), 10. Project Communication Management / 10.1.2.2 Communications Requirements Analysis, p369-370
69
69Prior to preparing a monthly project status report, a project manager identifies three new risks. All of these risks could impact critical key milestones. The project manager wants to reference additional information before presenting this new risk information. To which sources should the project manager refer?
SELECT THE CORRECT ANSWER
Risk register and risk report
Risk register and organizational process assets
Risk management plan and risk report
Lessons learned repository and risk report
Correct Option:A
EXPLANATION
The project manager must check the risk register and risk report to see if this is indeed a new risk and to see if there was action already planned around it. PMBOK Guide Sixth Edition (2018), 11. Project Risk Management / 11.7 Monitor Risks, pp 409-411
70
70A week prior to the project kick-off call, a project manager meets with a key project resource to gain a deeper understanding of how complex the project deliverables are. The resource expresses concern and worry regarding the deliverables. What should the project manager do to ensure that the deliverables are realistic?
SELECT THE CORRECT ANSWER
Perform a feasibility study, and then assess the results.
Discuss the resource's concerns with the sponsor, and modify the project charter.
Note the concerns in the issue log to review at a later date.
Identify threats and preventive actions by conducting a risk assessment.
Correct Option:A
EXPLANATION
To ensure that the deliverable are realistic, the project manager needs to conduct a feasibility study and then evaluate the results. none of the other choices will ensure this. PMBOK Guide Sixth Edition (2018), 1. Introduction / 1.2.6 Project Management Business Documents, p29
71
71During user testing a client agreed to a final product. A few days later the client is reconsidering their agreement. What should the project manager do?
SELECT THE CORRECT ANSWER
Review the projects acceptance criteria.
Refer to the projects quality management plan.
Review the requirements documentation.
Refer to the project's project charter.
Correct Option:A
EXPLANATION
The definition of acceptance criteria may significantly increase or decrease quality costs and, therefore, project costs. Satisfying all acceptance criteria implies the needs of the stakeholders have been met. PMBOK Guide Sixth Edition (2018), 5. Project Scope Management / 5.5.3.1 Accepted Deliverables, p166 | The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right (2010), 88. Scope verification / Scope Process
72
72Although the sponsor and project team say that the new project has an adequate budget and realistic schedule, the project manager worries that unplanned events could threaten the projects success. What should the project manager do first?
SELECT THE CORRECT ANSWER
Engage in identification of project risks, then assess those risks.
Ask the project sponsor for additional funding to cover project planning.
Schedule a meeting with the functional manager to address the potential impact of unplanned risks.
Execute the project as planned, recognizing that additional project funds must be requested at a later point in the project.
Correct Option:A
EXPLANATION
The project manager needs to be proactive and to familiarize himself with the identified risks and their mitigation strategies. PMBOK Guide Sixth Edition (2018), 11. Project Risk Management / 11.1.2.1 Expert Judgement, p 404
73
73A large project includes functional groups in four countries. It is close to completion, so the Project Manager must prepare the closeout documents. How should the Project Manager obtain appropriate signoff on the acceptance of the project deliverables?
SELECT THE CORRECT ANSWER
The project sponsor should be asked to sign off the project deliverables.
The steering committee should be asked to sign off the project deliverables.
The functional managers from each group should be asked to sign off the project deliverables.
The four managers from the four countries should be asked to sign off the project deliverables.
Correct Option:A
EXPLANATION
Since the sponsor provided the resources for the project, it is their responsibility to officially sign off the project deliverables.
74
74A project has the following characteristics: -A quality management plan is in place. -The quality management plan states that project deliverables must be reviewed, at a minimum, 1.5 weeks before the deadline. -Four deliverables have missed this quality requirement. What is an appropriate step for the project manager to take?
SELECT THE CORRECT ANSWER
Use a cause-and-effect diagram for root cause analysis.
Modify the quality management plan to conform to project practices.
Request that the project to undergo an internal audit.
Reach out to the project sponsor for their input.
Correct Option:A
EXPLANATION
By understanding the root cause of the issue, the project manager may avoid this type of problem later on in this and other projects. PMBOK Guide Sixth Edition (2018), 8. Project Quality Management / 8.2.2.3 Decision Making, p293
75
75A company wants to reduce costs by installing solar panels. Their local government provides subsidies for specific energy-efficient projects. After the project starts, the program manager learns that solar panels may not qualify for the energy-efficiency subsidy. How should the program manger address this issue?
SELECT THE CORRECT ANSWER
Log the issue in the issue log
Ensure the issue log is updated
Make use of the contingency reserve
File a change request
Correct Option:A
EXPLANATION
Logging the issue first means that it can be analyzed and understood by the project team and all other stakeholders. Updating is not an option since, by definition, an issue is not a risk. No other actions should be taken before the impact issue is fully assessed.
76
76Three parts of a single project are being completed by three project teams. The three parts are highly dependent on each other. The team leader worries that this might create conflicts when the outputs from the three teams are combined and asks for advice. What advice should the Project Manager provide?
SELECT THE CORRECT ANSWER
Identify potential conflicts. Then, arrange for a weekly joint meeting with the members of the three teams to review each others work.
Decide which teams work should be prioritized. Then, delay the work from the other two teams to ensure there are no conflicts.
Document conflicts as they occur and take action to remedy any problems that arise.
Continue to let all three teams work simultaneously, recognizing that conflicts can be addressed at the testing phase.
Correct Option:A
EXPLANATION
Consistent communication is important for ensuring a lower probability of issues and successfully addressing existing risks.
77
77In response to slippage on some scheduled tasks, the project manager reprioritized a number of subsequent tasks in order to fix the problem. The reprioritization did not put the project back on track, and now the project manager needs to escalate the issue to project stakeholders. To escalate the issue, what should the project manager do first?
SELECT THE CORRECT ANSWER
Refer to the communications management plan.
Review the stakeholder engagement plan.
Refer to the change management plan.
Review the risk management plan.
Correct Option:A
EXPLANATION
The communications management plan is developed to ensure that the appropriate messages are communicated to stakeholders in various formats and various means as defined by the communication strategy. PMBOK Guide Sixth Edition (2018), 10. Project Communications Management / 10.2 Manage Communications, pp 379-381
78
78A project is in the execution phase. Based on the originally approved blueprint, 1,000 products were developed. The project team randomly chooses 100 products to evaluate against the quality plan. What is the project team undertaking?
SELECT THE CORRECT ANSWER
Control procurement
Statistical sampling
Process audit
Quality assurance
Correct Option:B
EXPLANATION
Statistical sampling involves choosing part of a population of interest for inspection (for example, selecting 10 engineering drawings at random from a list of 75). The sample is taken to measure controls and verify quality. Sample frequency and sizes should be determined during the Plan Quality Management process. PMBOK Guide Sixth Edition (2018), 8. Project Quality Management / 8.3.2 Quality Control: Tools and Techniques, pp 302-303
79
79Because a deliverable does not meet the agreed-upon quality specifications, it is rejected by the customer. Team members find that the deliverable does not meet expectations because there is a problem with vendor-provided parts. The vendor says that they will not correct the problem. Before deciding on next steps, what should the project manager do?
SELECT THE CORRECT ANSWER
Check the service level agreement (SLA) established with the vendor.
Review the procurement management plan and contract agreements.
Check the internal quality assurance reports.
Review the resource management plan and document lessons learned.
Correct Option:B
EXPLANATION
A contract is a mutually binding agreement that obligates the seller to provide the speci?ed products, services, or results; obligates the buyer to compensate the seller; and represents a legal relationship that is subject to remedy in the courts. Project Manager's Portable Handbook, 3rd Ed (2015), Section 6 Project Initiation and Execution / 6.8 Contract Negotiations and Administration
80
80Several team members have been transferred to another project, so the project manager needs additional resource support from a new supplier. The project manager is concerned about the cost risk of using a new supplier at this stage of the project. Now, the project manager needs to work with the procurement team to establish specifications and type of contract to be used. What should be done?
SELECT THE CORRECT ANSWER
Recommend a fixed price incentive fee (FPIF) contract.
Recommend a time and material (TM) contract.
Recommend a cost plus incentive fee (CPIF) contract.
Recommend a firm fixed price (FFP) contract.
Correct Option:A
EXPLANATION
A Fixed Price Incentive Fee Contract (FPIF) is a type of contract where the buyer pays the seller a set amount (as de?ned by the contract), and the seller can earn an additional amount if the seller meets de?ned performance criteria. PMBOK Guide Sixth Edition (2018), 12. Project Procurement Management / 12.1.1.6 Organizational Process Assets p472
81
81A previously identified technical issue has been resolved and the project is moving forward. The project manager has been warned that the same issue will probably arise on similar projects in the future. What should be done first when responding to this warning?
SELECT THE CORRECT ANSWER
Ensure that the issue log is updated.
Create a risk report and keep the report current.
Notify the project sponsor about the warning.
Ensure that the lessons learned register is updated.
Correct Option:A
EXPLANATION
The issue log will help the project manager effectively track and manage issues, ensuring that they are investigated and resolved. PMBOK Guide Sixth Edition (2018), 4. Project Integration Management / 4.3.3.3 Issue Log, p96
82
82The project manager learns that one team member needs to complete a critical task that is outside of the project, resulting in a scheduling risk for the project. How can the project manager eliminate this risk?
SELECT THE CORRECT ANSWER
Meet with the team members manager, and negotiate for an alternative time to complete the other task.
Ask the team member to focus on the critical task, and obtain an additional resource from another department.
Send a report to the project sponsor, documenting noncompliance from the members manager.
Tell the team members manger to release the team member from outside activities until the scheduled project activity is complete.
Correct Option:A
EXPLANATION
The resource management plan is used to help determine how resources allocated to agreed-upon risk responses will be coordinated with other project resources. This will provide guidance as to how the project manager can negotiate with the resource's manager. PMBOK Guide Sixth Edition (2018), Project Resource Management / 9.3.1 Acquire Resources: Inputs, p330
83
83The project manager receives a progress report during a demo and review meeting. The report shows that the agile project is not on track. Since all work was purposely selected and sequenced to meet higher-level objectives, the project manager is surprised by the report. In the future, how can the project manager prevent this type of miscommunication in an agile project?
SELECT THE CORRECT ANSWER
Support self organization for the project team and help them provide buy-in for the project.
Ensure that there is a contingency reserve to cover these issues.
Ensure that the team is trained to use the agile process reporting system.
Provide early training and ongoing mentoring about the agile approach for the project team.
Correct Option:A
EXPLANATION
For Agile projects, rather than a project manager selecting and sequencing work, higher-level objectives are explained and the team members are empowered to self-organize specific tasks as a group to best meet those objectives. This leads to the creation of practical plans with high levels of buy-in from the team members. PMBOK Guide Sixth Edition (2018), Appendix 3 / X3.3.3 Executing Process Group, p670
84
84As part of effective leadership, Project Managers help team members grow and keep them motivated throughout each project. What is one trait that supports this effective leadership?
SELECT THE CORRECT ANSWER
Stand up for the teams beliefs and be assertive
Challenge the team by delegating project tasks
Use daily discussion sessions to solicit and respond to the teams concerns
Provide a team reward for each successfully-completed task
Correct Option:A
EXPLANATION
The team charter is a rare, but key, agile document. Created by the entire team and updated when there are new joiners, It is important that servant leaders defend the team charter and assert its principles if they are challenged.
85
85The project is overseen by a senior project manager. A new project manager joins the project, and the sponsor asks the new project manager to develop the quality management plan. How should the new project manager proceed?
SELECT THE CORRECT ANSWER
Meet with the senior project manager to identify established plans and processes. Then, ask for assistance in selecting the appropriate standards.
Schedule a meeting with the customer to collect requirements and obtain benchmarking samples.
Obtain the necessary benchmarking samples and cost-benefit analyses from the sponsor.
Postpone the development of the quality management plan until quality metrics and quality checklists are created.
Correct Option:A
EXPLANATION
The new project manager needs to consult with the senior project manager to find out what practices and processes are already in place. PMBOK Guide Sixth Edition (2018), 8. Project Quality Management / 8.1.3.1 Quality Management Plan, p286
86
86A small group of users complain during a projects user acceptance stage. The users say that their expectations are not met. Which action could help avoid this issue on future projects?
SELECT THE CORRECT ANSWER
Make use of stakeholder feedback during the project.
Engage in risk assessments throughout the project.
Make use of conflict management techniques.
Create a professional relationship with users.
Correct Option:A
EXPLANATION
Managing stakeholder engagement helps to ensure that stakeholders clearly understand the project goals, objectives, benefits, and risks for the project, as well as how their contribution will enhance project success. Listening to their feedback is an important part of this engagement. PMBOK Guide Sixth Edition (2018), 13. Project Stakeholder Management / 13.3.2.2 Communication Skills, p527
87
87The project sponsor requires a project team composed of resources that live in four different time zones, working in four different locations. The project sponsor did not consider the implications of this requirement, and believes that the dispersion will provide an ideal project team that will save costs. Where should this be documented in the project charter?
SELECT THE CORRECT ANSWER
In the overall project risks
In the key stakeholder list
As part of high-level requirements
As part of the resource management plan
Correct Option:A
EXPLANATION
Having a dispersed project team does not come without risks. These risks need to be identified in the risk for the project. Develop Project Charter: Tools and Techniques, Expert judgement risk identification. PMBOK Guide Sixth Edition (2018), 4. Project Integration Management / 4.1.2 Develop Project Charter: Tools and Techniques, p79
88
88A governmental agency becomes a key stakeholder on a complex project due to regulatory changes. In light of the change, the project manager needs to develop an understanding of this new stakeholder and identify any new high-level risks that may result from the change. What should the project manager do?
SELECT THE CORRECT ANSWER
Schedule meetings with the new stakeholders.
Update the assumption log.
Revise the stakeholder engagement plan.
Share the benefits management plan with the new stakeholders.
Correct Option:A
EXPLANATION
Meetings are used to develop an understanding of significant project stakeholders. They can take the form of facilitation workshops, small group guided discussions, and virtual groups using electronics or social media technologies to share ideas and analyze data. PMBOK Guide Sixth Edition (2018), 13. Project Stakeholder Management / 13.1.2.5 Meetings, p514
89
89The project requires the development of a human resource system (HRS) to centrally manage human resources and payroll. The project sponsor is a multinational company. The Project Manager reviews historical data on the companys human resources practices and considers the regulatory framework of the project. However, there are concerns about project risks. What should the Project Manager do in response to these concerns?
SELECT THE CORRECT ANSWER
Log high-level project risks
Calculate and quantify project risks
Formulate a risk mitigation plan
Engage in regular risk reviews
Correct Option:A
EXPLANATION
Logging and then analyzing high-level project risks based off of lessons learned from previous initiatives is a great way to set a basis for the project.
90
90A project manager needs stakeholder involvement in order to identify strategic and operational assumptions and constraints. Unfortunately, the project manager is finding it hard to obtain consistent input due to lack of participation. How can the project manager boost stakeholder input?
SELECT THE CORRECT ANSWER
Make use of political awareness techniques.
Review risk management tools and techniques.
Engage in effective meeting management techniques.
Use effective facilitation techniques.
Correct Option:D
EXPLANATION
Facilitation is the ability to effectively guide a group event to a successful decision, solution, or conclusion. A facilitator ensures that there is effective participation, that participants achieve a mutual understanding, that all contributions are considered, that conclusions or results have full buy-in according to the decision process established for the project, and that the actions and agreements achieved are appropriately dealt with afterward. PMBOK Guide Sixth Edition (2018), 4. Project Integration Management / 4.1.2.3 Interpersonal and Team Skills, p80
91
91The project manager reviews the issues log and sees that three tasks assigned to three team members are significantly behind schedule. How should the project manager handle this issue?
SELECT THE CORRECT ANSWER
Meet with the relevant team members to review the tasks and determine a strategy for resolving the issue.
Contact the project sponsor and escalate the issue in order to reduce delays.
Ask those who are responsible for the reason for the delays and their plans for next steps.
Inform the team to quickly bring the tasks up to date, so that the project is not at risk.
Correct Option:A
EXPLANATION
The project manager needs to be proactive and review the activities with the team and to identify resolution strategies. PMBOK Guide Sixth Edition (2018), 4. Project Risk Management / 11.2 Identify Risks, pp 409-411
92
92Project team members are spending a lot of time helping maintenance and operations staff with a recently commissioned project component. The project manager needs to validate that the component was signed off and ownership transferred. Which three documents should the project manager use for this decision?
SELECT THE CORRECT ANSWER
Final report, organizational process assets updates, and procurement agreements
Procurement agreements, project document updates, and organizational process assets updates
Procurement agreements, stakeholder engagement plan, and organizational process assets updates
Final report, project document updates, and organizational process assets updates
Correct Option:D
EXPLANATION
When closing the project, the project manager reviews the project management plan to ensure that all project work is completed and that the project has met its objectives. The project documents are updated accordingly. PMBOK Guide Sixth Edition (2018), 4. Project Integration Management / 4.7.3 Close Project or Phase: Outputs, pp 127-128
93
93A global organization sponsors a project that involves six different companies. When the project is partially complete, the project manager learns that one stakeholder is ill and needs to decrease their level of involvement. What should the project manager do?
SELECT THE CORRECT ANSWER
Update the stakeholder engagement plan.
Revise the project charter.
Update the stakeholder register.
Revise the project management plan.
Correct Option:A
EXPLANATION
The stakeholder engagement plan is updated to re?ect any processes, procedures, tools, or techniques that affect the engagement of stakeholders in project decisions and execution. PMBOK Guide Sixth Edition (2018), 13. Project Stakeholder Management / 13.2.3 Plan Stakeholder Engagement: Outputs, p522
94
94A new law is expected within the next four-to-five months that will affect the business type of products. The next product launch is starting and should be completed within three months. Unfortunately, the new product would not meet the requirements of the proposed law. How should the project manager respond to this potential problem?
SELECT THE CORRECT ANSWER
Option A: Schedule a meeting with the sponsor and key stakeholders to discuss risks and Using the results of the meeting, revise the assumption log and project charter.
Option B: Revise the risk management plan and Move ahead with planning the project.
Option C: Move ahead with the project; following the plan and Ensure on-time completion, so that the product will not be affected by any possible rule change.
Option D: Schedule a meeting with the sponsor and key stakeholders to warn them about the law and Advise them to cancel the project until the legislation is finalized.
Correct Option:A
EXPLANATION
This new law can have a profound effect on the project. It will certainly lead to new potential risks, new assumptions and a possible charter change. PMBOK Guide Sixth Edition (2018), 4. Project Integration Management / 4.1.3 Develop Project Charter: Outputs, p81
95
95A project manager implemented an approved change to manage a risk. Three months after the implemented change, the project manager learns that the change did not produce the desired result, and there are adverse consequences. What can the project manager do to avoid this problem on future projects?
SELECT THE CORRECT ANSWER
Follow up to verify that a risk response is performing as expected.
Revisit or change existing assumptions after reviewing the assumption log.
Update the lessons learned register with the risk information.
Update the probability and impact matrix after assessing any new risks.
Correct Option:A
EXPLANATION
Project work should be continuously monitored for new, changing, and outdated individual project risks and for changes in the level of overall project risk by applying the Monitor Risks process. The Monitor Risks process uses performance information generated during project execution to determine if the response was effective. PMBOK Guide Sixth Edition (2018), 11. Project Risk Management / 11.7 Monitor Risks, p453-454 | The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right (2010), /Risk Process 82/203
96
96During a conversation with a friend, a project manager hears that a possible union action will occur within the next two weeks. The project manager knows that at this stage of the project, any project delays could cause substantial harm to both budget and schedule, and any union action will affect the project team. Earlier, the probability of a union action was considered minimal. Thus, it was unanticipated. How should the project manager respond to this issue?
SELECT THE CORRECT ANSWER
Notify relevant stakeholders and add the new risks to the risk register.
Get more information through informal discussions, and use what is found to decide on next steps.
Plan to reward those who do not participate and identify possible disciplinary actions for those who do participate.
Schedule a meeting with the unions leader in order to resolve any outstanding conflicts.
Correct Option:A
EXPLANATION
The project manager needs to proactively approach this. By updating the risk register and by communicating this development to the appropriate stakeholders, they will be achieving this. PMBOK Guide Sixth Edition (2018), 11. Project Risk Management / 11.7 Monitor Risks, p 453-454
97
97A project team has set up an unofficial online communications platform to enhance communication. The project manager was not aware that this platform existed until recently, after learning that it was being used inappropriately. Which action should the project manager take?
SELECT THE CORRECT ANSWER
Have the project team stop using the platform, and then review the communications management plan.
Report the issue to the compliance office after disciplining the individuals involved.
Since it is not part of the communications management plan, terminate the platform.
Delegate an administrator to monitor communications on this platform.
Correct Option:A
EXPLANATION
Since this platform was not part of the original communications plan, it should not be used. The project manager needs to refer the team members back to the approved project communications plan. PMBOK Guide Sixth Edition (2018), 10. Project Communication Management / Project Communications Plan, pp 359-362
98
98A project has the following characteristics: -To determine what product should be created, a feasibility study has been conducted. -A change request has now been approved to develop another product that contradicts the original requirements. -Data analysis was conducted before the change request was approved. Which action should the project manager take?
SELECT THE CORRECT ANSWER
Execute the change request.
Decline the change request.
Ask for a detailed report of the data analysis.
Ask for a feasibility study of the new product.
Correct Option:A
EXPLANATION
Approved change requests can require new or revised cost estimates, activity sequences, schedule dates, resource requirements, and/or analysis of risk response alternatives. These changes can require adjustments to the project management plan and other project documents. PMBOK Guide Sixth Edition (2018), 4. Project Integration Management / 4.6.2 Perform Integrated Change Control: Tools and Techniques, pp 118-119
99
99A technology development project has the following characteristics: -It requires a highly skilled resource that is unavailable locally. -The project manager has identified a resource who can work on site, but the resource lives in a different country and requires a work visa. -The work visa process is taking more time than anticipated. What should the project manager do?
SELECT THE CORRECT ANSWER
Assign the existing team overtime work.
Have the project's scope reduced.
Delay the project by an equivalent duration.
Request that the resource work remotely.
Correct Option:D
EXPLANATION
The use of virtual teams creates new possibilities when acquiring project team members. Virtual teams can be de?ned as groups of people with a shared goal who fulfill their roles with little or no time spent meeting face to face. The availability of communication technology such as email, audio conferencing, social media, web-based meetings, and video conferencing has made virtual teams feasible. PMBOK Guide Sixth Edition (2018), 9. Project Resource Management / 9.3 Acquire Resources, pp 328-330
100
100A contractor is late with a critical project deliverable due to resource challenges. There is a 22% buffer in the budget for cost overruns. What is the first thing a project manager should to mitigate this issue?
SELECT THE CORRECT ANSWER
Look into alternative vendors that can assist with project deliverables despite resource constraints.
Hold a discussion with the vendor regarding the legal implications of this slippage.
Update the project schedule after first accepting the cost overrun.
Correct Option:A
EXPLANATION
Realizing that project delivery is the prime focus, the project manager needs to assess alternatives without concern for the potential budget impact. Once a viable alternative is identified, they can present their case to the sponsor for a decision. PMBOK Guide Sixth Edition (2018), 12. Project Procurement Management / Tailoring Considerations, p465 | The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right (2010), 26. Human Resource Planning
101
101There is an unresolved conflict between a member of a third-party vendor's team and a member of a project team. The issue is escalated to the project manager. What is the first thing the project manager should do?
SELECT THE CORRECT ANSWER
Meet in-person with the vendor to discuss the issue.
Call the vendor on the phone to discuss the issue.
Draft and send a contractual letter to the vendor.
Send an email to the vendor to discuss the issue.
Correct Option:A
EXPLANATION
The project manager wants to resolve this issue quickly. A face to face meeting is the best choice to resolve this conflict. Any other communication choice would involve noise that would hinder resolution. PMBOK Guide Sixth Edition (2018), 4. Project Integration Management / 4.2.2.3 Interpersonal and Team Skills, p86 | PMBOK Guide Sixth Edition (2018), Appendix X4 Summary of Key Concepts for Knowledge Areas / X4.10 Key Concepts for Project Stakeholder Management, p678
102
102A customer's resources have not completed the required training. The project manager has to consider the risk it poses to the timely completion of the project. Customer resource training is a required project deliverable. Which action should the project manager perform?
SELECT THE CORRECT ANSWER
Communicate with the project stakeholders to address the risk.
Revise the risk register and discuss it at the next project status meeting.
Dedicate additional post-implementation support to mitigate the risk.
Modify the project schedule to account for the training delay.
Correct Option:A
EXPLANATION
Since the customer is a key stakeholder, the project manager should engage with them to address this risk. PMBOK Guide Sixth Edition (2018), 11 Project Risk management / 11.5.2.9 Decision Making, p446
103
103A project manager is uncertain about the duration of a new product and consults several groups of subject matter experts (SMEs). The first group advises that development can be finished in 40 days. The second group identifies some risks that could make the duration up to 60 days. The third group proposes a new development method that can shorten the time to 20 days. What is the estimated development duration for the new product?
SELECT THE CORRECT ANSWER
20 Days
40 Days
60 Days
30 Days
Correct Option:B
EXPLANATION
Using 3 point, PERT, or average delivers an estimate of 40. PMBOK Guide Sixth Edition (2018), 6. Project Schedule Management / 6.4.2.4 Three-point Estimating, p201
104
104A project manager is uncertain about the duration of a new product and consults several groups of subject matter experts (SMEs). The first group advises that development can be finished in 29 days. The second group identifies some risks that could make the duration up to 46 days. The third group proposes a new development method that can shorten the time to 18 days. What is the estimated development duration for the new product?
SELECT THE CORRECT ANSWER
28 Days
30 Days
32 Days
36 Days
orrect Option:B
EXPLANATION
Using 3 point, PERT, or average delivers an estimate of 30. PMBOK® Guide Sixth Edition (2018), 6. Project Schedule Management / 6.4.2.4 Three-point Estimating, p201
105
105A project has the following characteristics: -Schedule performance issues are occurring due to expertise levels of project resources. -Highly-experienced resources are reviewing unnecessary details. -Junior-level resources are not completing tasks in a timely manner. The Project Manager needs to enhance team performance. What should the Project Manager do?
SELECT THE CORRECT ANSWER
Where necessary, implement training, and design a checklist for all team members.
Where necessary, have the senior-level resources help the inexperienced resources.
Where necessary, replace specific junior-level resources, and advise the senior-level resources.
Where necessary, conduct training for the junior-level staff members.
Correct Option:A
EXPLANATION
Project Managers should attempt to resolve issues via the tools and techniques available to them prior to changing the plan or escalations
106
106A customer is contemplating adding new features to the project deliverable. Before a project team member starts working on these new features, what is a mandatory step?
SELECT THE CORRECT ANSWER
Gain approval from the project manager.
Ensure the change control board (CCB) approves.
Gain approval from the project sponsor.
Ensure key subject matter experts (SMEs) approve.
Correct Option:B
EXPLANATION
The Change control board is a formally chartered group responsible for reviewing, evaluating, approving, deferring, or rejecting changes to the project and for recording and communicating such decisions. PMBOK Guide Sixth Edition (2018) PMI/PMI/4.3.1.3/93
107
107RISK
A project is at the multi-functional planning phase. The project manager realizes that producing a complex application is not feasible with the current number of resources and decides to hire more resources for the production of the application. The project manager identifies temporary resources and signs a service level agreement (SLA) with them. Which risk response strategy does this scenario exemplify?
SELECT THE CORRECT ANSWER
Mitigate
Transfer
Accept
Avoid
Correct Option:D
EXPLANATION
The risk to the project was posed by insufficient resources. The risk was Avoided by hiring additional resources. PMBOK Guide Sixth Edition (2018) PMI/PMI/11.5.2.4/443
108
108A project manager has completed the following steps: -Finished a major IT deployment project. -Confirmed with the release manager that all systems are working. -Confirmed that functionality has been verified by the quality assurance team. -Informed the customer. What is the next step the project manager should take?
SELECT THE CORRECT ANSWER
Add the lessons learned to the organization knowledge base.
Update the risk register, stakeholders, and team members.
Ensure that the procurement plan is closed out.
Review, verify, and complete the release documentation.
Correct Option:A
EXPLANATION
During project close out, lessons learned and knowledge gained throughout the project are transferred to the lessons learned repository for use by future projects. PMBOK Guide Sixth Edition (2018) PMI/PMI/4.4.3.1/104
109
109After realizing that there are insufficient resources on a project that has an increasingly high workload, management outsources some major tasks to keep the project on schedule. What should the project manager do in this scenario?
SELECT THE CORRECT ANSWER
Review the communications management plan
Revise the procurement management plan
Escalate to the project sponsor
Prepare an organizational chart
Correct Option:B
EXPLANATION
The Procurement Management Plan is where the process of documenting project procurement decisions, specifying the approach and identifying potential sellers is captured. The key benefit of this process is that it determines whether to acquire goods and services from outside the project and, if so, what to acquire as well as how and when to acquire it. PMBOK Guide Sixth Edition (2018) PMI/PMI/4.2.3.1/87
110
110A project has the following need 900 resource hours must be outsourced. Because of internal policies, all providers must comprehend the requirements. Which action should the project manager take to ensure this?
SELECT THE CORRECT ANSWER
Hold direct negotiations with each provider.
Conduct a bidder conference with the providers.
Ensure the procurement management plan is sent to each provider.
Have each of the providers added to the stakeholder register.
Correct Option:B
EXPLANATION
A bidder conference is a meeting between the buyer and prospective sellers prior to proposal submittal. They are used to ensure that all prospective bidders have a clear and common understanding of the procurement and no bidders receive preferential treatment. PMBOK Guide Sixth Edition (2018) PMI/PMI/12.2.2.3/487
111
111A company has a goal of increasing customer satisfaction within 4 months. A project is initiated to meet this goal. The project manager needs to identify best practices. What should the project manager utilize to accomplish this?
SELECT THE CORRECT ANSWER
Benchmarking
Focus groups
Facilitation
Affinity diagram
Correct Option:A
EXPLANATION
Benchmarking involves comparing actual or planned products, processes, and practices to those of comparable organizations to identify best practices, generate ideas for improvement, and provide a basis for measuring performance. PMBOK Guide Sixth Edition (2018) PMI/PMI/8.1.2.2/281
112
112A new product is released. When a customer identifies performance issues with this product, the project manager realizes that cost of quality (COQ) should have been used to estimate this cost. Which category of COQ should the project manager have used?
SELECT THE CORRECT ANSWER
Prevention costs
External failure costs
Appraisal costs
Cost-benefit analysis
Correct Option:B
EXPLANATION
External Failure Costs are those failures found by the customer. PMBOK Guide Sixth Edition (2018) PMI/PMI/8.1.2.3/321
113
113A project manager is doing the following: -conducting a risk analysis based on a high-level scope, and -using expert judgement to prepare a document. What is the project manager doing, based on the description of the activity?
SELECT THE CORRECT ANSWER
Creating a project charter
Preparing a project scope statement
Creating the project management plan
Preparing a risk management plan
Correct Option:A
EXPLANATION
The other options require a more detailed project scope. PMBOK Guide Sixth Edition (2018) PMI/PMI/4.1/113
114
114A project is started based on the approved scope. As the project design is being implemented, a team member says that the product will not meet the requirements in certain situations. Correcting the issue will not only cause an increase in scope and costs but the project will also miss the deadline. The project sponsors do not have additional funding to support the project. Considering this information, what should the Project Manager do?
SELECT THE CORRECT ANSWER
Conduct a risk analysis and inform the project sponsor
Enact the perform integrated change control process
Resolve the issue to satisfy the customer
Contact the customer and negotiate for risk acceptance
Correct Option:A
EXPLANATION
The risk register exists for the project team and stakeholders to understand potential problems with the project. Since the team member may not have all the answers, it is necessary to first perform a full risk analysis and inform the project sponsor before making any decisions.
115
115A project manager realizes that stakeholder interests will conflict on a project and decides to utilize a stakeholder engagement assessment matrix. The matrix pinpoints an influential stakeholder who is resistant to the project. The project manager needs to align this stakeholder's expectations. What should the project manager do to accomplish this goal?
SELECT THE CORRECT ANSWER
Produce a stakeholder engagement plan.
Convey the stakeholder engagement plan.
Gain consensus on project objectives by meeting with all stakeholders.
Ensure that the stakeholder register is complete and updated.
Correct Option:A
EXPLANATION
Plan Stakeholder Engagement is the process of developing approaches to involve project stakeholders based on their needs, expectations, interests, and potential impact on the project. The key benefit is that it provides an actionable plan to interact effectively with stakeholders. PMBOK Guide Sixth Edition (2018) PMI/PMI/13.2/516
116
116A medium-sized company is expanding into a new market. However, the company does not have previous experience in that market. A Project Manager needs to collect requirements. Which tool or technique should the Project Manager use?
SELECT THE CORRECT ANSWER(S)
Prototypes
Expert judgment
Product analysis
Create requirements traceability matrix
Correct Option:A, B
EXPLANATION
Experts come with many lessons learned. Given the increased risks of a new and potentially complex market, using expert judgement is recommended.
117
117A project manager has local and virtual team members for a project. To manage scheduling priority conflicts among team members, the project manager schedules a video conference call. Which statement is true about this scenario?
SELECT THE CORRECT ANSWER
It demonstrates the Smooth/Accommodate conflict resolution technique.
It is an example of the Collaborate/Problem Solve conflict resolution technique.
It demonstrates the Force/Direct conflict resolution technique.
It is an example of the Compromise/Reconcile conflict resolution technique.
Correct Option:B
EXPLANATION
Collaborate/problem solve. Incorporating multiple viewpoints and insights from differing perspectives
118
118A high-level manager in an organization would like to use a critical project resource for a new project. Which action should the project manager take?
SELECT THE CORRECT ANSWER
Contact the program manager to resolve the issue.
Request that the high-level manager provides a replacement.
Use the Legitimate form of power to deny the request
Tell the team and reassign that resource's responsibilities to other team members.
Correct Option:A
EXPLANATION
The project management teams ability to in?uence others plays an important role in negotiating resource allocation, as does the politics of the organizations involved. If getting to an agreement is not possible, the issue needs to be escalated for resolution. PMBOK Guide Sixth Edition (2018) PMI/PMI/3.3/52
119
119What should the project manager do to gain a stakeholder's approval if the stakeholder believes a project's deliverables were not achieved?
SELECT THE CORRECT ANSWER
Review the project scope while analyzing the stakeholder's needs and expectations.
Review the project charter thoroughly with this stakeholder on a conference call.
Ensure that the stakeholder understands the quality management plan.
Perform a risk analysis after obtaining the stakeholder's new requirements.
Correct Option:A
EXPLANATION
Monitor Stakeholder Engagement is the process of monitoring project stakeholder relationships and tailoring strategies for engaging stakeholders through modification of engagement strategies and plans. The key benefit of this process is that it maintains or increases the efficiency and effectiveness of stakeholder engagement activities as the project evolves and its environment changes. This process is performed throughout the project. PMBOK Guide Sixth Edition (2018) PMI/PMI/13.4/530
120
121Review the following steps. 1. A project has been successfully delivered. 2. The project manager is executing formal closure. 3. ______________________________________. What is Step 3?
SELECT THE CORRECT ANSWER
The project manager should update the bid documents.
The project manager should obtain stakeholder acceptance.
The project manager should reassign the project team.
The project manager should reallocate the unused funds.
Correct Option:B
EXPLANATION
Deliverables that meet the acceptance criteria are formally signed off and approved by the customer or sponsor. Formal documentation received from the customer or sponsor acknowledging formal stakeholder acceptance of the projects deliverables is forwarded to the Close Project process. PMBOK Guide Sixth Edition (2018) PMI/PMI/5.5.3.1/166
121
120A client's employee asks the project manager for an additional, new product feature during a status meeting. To what document should the project manager first refer to find out who has the authority to approve this request?
SELECT THE CORRECT ANSWER
Change log
Change management plan
Responsible, accountable, consult, and inform (RACI) matrix
Change request document
Correct Option:B
EXPLANATION
The change management plan describes the process for submitting, evaluating and implementing changes to the project. PMBOK Guide Sixth Edition (2018) PMI/PMI/4.2.3.1/87
122
122Review the following project characteristics: -The project is in its initiation phase. -Due to lack of funding, the project gets terminated. -The project manager must close the project. What is the first action the project manager should take?
SELECT THE CORRECT ANSWER
Rely on the communications management plan to properly inform all stakeholders.
Examine the organization's project closure guidelines.
Determine the potential impact of terminating the project by performing a risk analysis.
Close all project procurement processes.
Correct Option:B
EXPLANATION
Project closure guidelines or requirements will contain the organization's procedures to follow. PMBOK Guide Sixth Edition (2018) PMI/PMI/2.3.1/41
123
123A project has the following characteristics: -A functional manager is also a project stakeholder. -The functional manager has time constraints and delegates project responsibilities to someone else on the functional team. -The new stakeholder is not attending meetings. The project manager needs to engage this new stakeholder. What should the project manager do?
SELECT THE CORRECT ANSWER
Examine the project charter with the new stakeholder and assess their level of engagement.
Present the project schedule and the specific, assigned tasks to the new stakeholder.
Request that the functional manager briefs this new stakeholder and ask that they send them to all relevant meetings.
Ask the new stakeholder to pair with a more experienced stakeholder to learn responsibilities.
Correct Option:A
EXPLANATION
The first version of the stakeholder engagement plan is developed after the initial stakeholder community has been identified by the Identify Stakeholder process. The stakeholder engagement plan is updated regularly to re?ect changes to the stakeholder community. PMBOK Guide Sixth Edition (2018) PMI/PMI/13.2.3.1/522
124
124A project manager is attending a periodic review with stakeholders. The project sponsor asks the project manager how deliverables will be verified for accuracy and accepted. In which project document is this information found?
SELECT THE CORRECT ANSWER
Scope management plan
Requirements management plan
Quality management plan
Work performance reports
Correct Option:C
EXPLANATION
The quality management plan identifies the quality requirements and/or standards for the project and its deliverables, and documenting how the project will demonstrate compliance with quality requirements and/ or standards. PMBOK Guide Sixth Edition (2018) PMI/PMI/8.1.3.1/324
125
125RISK
A project is being planned in a remote area with limited access to vehicles and equipment. The project manager proposes that the company deliver all heavy equipment themselves despite the significant expense. The project manager will take full responsibility for this activity. What type of risk response is the project manager demonstrating?
SELECT THE CORRECT ANSWER
Transfer
Mitigate
Accept
Avoid
Correct Option:C
EXPLANATION
Risk acceptance is a risk response strategy whereby the project team decides to acknowledge the risk and not take any action unless the risk occurs. PMBOK Guide Sixth Edition (2018) PMI/PMI/11.5.2.4/443
126
126A project manager begins to prepare the project management plan after receiving the project charter. There is currently no historical information in the project management office (PMO). What is the next step the project manager should take in this scenario?
SELECT THE CORRECT ANSWER
Utilize analogous estimating.
Seek advice from experts in the field.
Organize an initial kick-off call.
Request that the project sponsor provides input.
Correct Option:B
EXPLANATION
If there is no historical information available, then consulting with subject matter experts is the next best thing a project manager can do to prepare the project plan. PMBOK Guide Sixth Edition (2018) PMI/PMI/8.1.2.2/281
127
127A marketing team is developing a new website and has agreed upon a target audience. Now the marketing team needs to identify the target audience's style preferences. What is an appropriate tool or technique to use for this situation?
SELECT THE CORRECT ANSWER
Focus groups
Brainstorming
Product analysis
Benchmarking
Correct Option:A
EXPLANATION
Focus groups bring together prequalified stakeholders and subject matter experts to learn about their expectations and attitudes about a proposed product, service, or result. PMBOK Guide Sixth Edition (2018) PMI/PMI/5.2.2.2/180
128
128A client brings a Project Manager into a project during the project's execution stage. The Project Manager reviews the project scope for cost estimating purposes and notices that some completed deliverables were missed in the work breakdown structure (WBS). Which step should the Project Manager take next?
SELECT THE CORRECT ANSWER
Verify with the stakeholders to see if these missed deliverables should be added
Ask that the project management office (PMO) approve additional funds for this work
Include the work in the WBS, per the 100% rule, and recalculate the total project cost
Determine whether these deliverables are necessary by verifying with experts in the field.
Correct Option:C
EXPLANATION
The 100% rule states that any work package in the WBS should consist of 100% of the work for that work package. Since the WBS is a work package itself (the project) and since the WBS should contain only work packages that are in-scope, any missing work packages should be added to the WBS and recalculated.
129
129A project manager is working with three key stakeholders. Each stakeholder has a different vision regarding the project and its goal. They each feel strongly about their opinion. The project manager needs to obtain approval of the project charter. What should the project manager do?
SELECT THE CORRECT ANSWER
Conduct a stakeholder analysis.
Use negotiation to ensure the three stakeholders are in agreement.
Request that the project sponsor resolve the conflict.
Use the project kick-off meeting to settle the project goals.
Correct Option:B
EXPLANATION
Projects experiencing a high degree of change require active engagement and participation with project stakeholders. To facilitate timely, productive discussion and decision making, adaptive teams engage with stakeholders directly rather than going through layers of management. PMBOK Guide Sixth Edition (2018) PMI/PMI/12.2.2.5/488
130
130Review the following project characteristics: -A sponsor approves a project. -The project manager invites selected team members, key stakeholders, and the sponsor to a meeting. -The primary purpose of the meeting is to create a document that will guide the team in defining the main project deliverables. What will be the final output of this meeting?
SELECT THE CORRECT ANSWER
Milestone list
Work breakdown structure (WBS) dictionary
Scope management plan
Requirements management plan
Correct Option:C
EXPLANATION
The scope management plan is a component of the project management plan that describes how the scope will be de?ned, developed, monitored, controlled, and validated. PMBOK Guide Sixth Edition (2018) PMI/PMI/5.1.3.1/137
131
131A project is in the development stage. During this stage, there will be sensitive client data to handle. The compliance manager raises an issue of project non-compliance. What is the first document the project manager should review?
SELECT THE CORRECT ANSWER
Statement of work (SOW)
Issue log
Business case
Risk register
Correct Option:B
EXPLANATION
After a new issue is raised, the issue log should be reviewed prior to taking action. PMBOK Guide Sixth Edition (2018) PMI/PMI/4.3.3.3/487
132
132A project is underway and is 50% completed. An essential project team member requests 1.5 months leave for personal matters. What should the project manager do first?
SELECT THE CORRECT ANSWER
Check with this team member to see if the leave can be postponed.
Discuss the issue with the functional manager and request a replacement.
Assess how the leave will impact on the project.
Refer to the resource management plan.
Correct Option:C
EXPLANATION
The FIRST thing the project manager needs to do is to understand what impact (if any) this absence will have on the project. PMBOK Guide Sixth Edition (2018) PMI/PMI/11.3.2.3/461
133
133A project manager works for a company that is preparing to develop a new product. The new product will require currently unavailable skills. To initiate this project, what should the project manager do?
SELECT THE CORRECT ANSWER
Develop detailed project requirements
Focus on quality control
Focus on the assessment of high-level risks
Develop a competitor analysis
Correct Option:C
EXPLANATION
If you plan to deliver a product and do not possess the skills required, this is a risk. PMBOK Guide Sixth Edition (2018) PMI/PMI/11.1.1.4/441
134
134A project manager is uncertain about the duration of a new product and consults several groups of subject matter experts (SMEs). The first group advises that development can be finished in 25 days. The second group identifies some risks that could make the duration up to 40 days. The third group proposes a new development method that can shorten the time to 10 days. What is the estimated development duration for the new product?
SELECT THE CORRECT ANSWER
23 days
25 days
27 days
30 days
Correct Option:B
EXPLANATION
Using the PERT formula: [10 + 4(25) + 40]/6 = 25. PMBOK Guide Sixth Edition (2018) PMI/PMI/7.2.2.5/245
135
135A new product development project has the following characteristics: -There are three main tasks. -Task A must be delivered 4 weeks before task C starts. -Once task B is finished; task C will start. What is the relationship between tasks A and B?
SELECT THE CORRECT ANSWER
Finish-to-start (FS)
Finish-to-finish (FF)
Start-to-start (SS)
Start-to-finish (SF)
Correct Option:B
EXPLANATION
While there is no DIRECT relationship between A and B, both must be completed before C can start, so, of the choices, the only response that makes sense is FF. PMBOK Guide Sixth Edition (2018) PMI/PMI/6.3.2.1/190
136
136A product deliverable is undergoing acceptance testing. A senior-level stakeholder raises concern that an essential product feature for their department was not developed. The project manager wants to avoid this issue in the future. What is one way to accomplish this goal?
SELECT THE CORRECT ANSWER
Properly manage stakeholder expectations.
Prepare a change management plan.
Ensure a scope management plan gets approved.
Hold a product demo with stakeholders.
Correct Option:C
EXPLANATION
A scope management plan documents how the project and product scope will be de?ned, validated, and controlled. PMBOK Guide Sixth Edition (2018) PMI/PMI/5.1.3.1/137
137
137A skincare company reports that customers are increasingly complaining that a product is underweight. A project manager needs to determine if something needs to be changed in the production line. Which tool or technique can the project manager use for this task?
SELECT THE CORRECT ANSWER
Scatter diagram
Affinity diagram
Control chart
Histogram
Correct Option:C
EXPLANATION
Control charts are used to determine whether or not a process is stable or has predictable performance. PMBOK Guide Sixth Edition (2018) PMI/PMI/8.3.2.5/304
138
138A product passes 96% percent of the functional requirements defined in the scope. A customer is unwilling to accept the product since it did not pass 100%. A project manager is assessing what could have been done differently to avoid this. What should the project manager have done?
SELECT THE CORRECT ANSWER
Assessed and evaluated the test management plan
Created the work breakdown structure (WBS)
Ensured that the quality metrics were defined
Reviewed the requirements documentation
Correct Option:C
EXPLANATION
Quality metrics are a description of a project or product attribute and how to measure it. PMBOK Guide Sixth Edition (2018) PMI/PMI/8.1.3.2/287
139
139A Project Manager is working on a data center migration project and is developing the schedule management plan. Per the project sponsor's request, the schedule must include the plan for all tasks as soon as possible. Additionally, the Project Manager is presented with modified resource availability that should not violate schedule constraints. The Project Manager needs to select the appropriate leads and lag relationships for this situation. Which type should the Project Manager choose?
SELECT THE CORRECT ANSWER
Early start is smaller than the late start in all activities.
Early start equals the late start in some activities.
Early start equals the late start in all activities.
Early start is smaller than the late start in some activities.
Correct Option:C
EXPLANATION
The time between the early start and the late start is the amount of float, or extra time before the activity starts where the critical path will not be impacted. Since the sponsor has indicated they want all tasks to start as soon as possible, there should be no float, which will make every task a part of the critical path.
140
140A project manager is preparing the charter for a project. The project aims to automate 30 percent of product testing. The project sponsor advises the project manager to assign senior test engineers to identify the tests that can be automated. The test department manager, however, is uncooperative because they believe that the project will lead to downsizing in their department. What should the project manager do first?
SELECT THE CORRECT ANSWER
Have a meeting with the test department manager to review the statement of work (SOW).
Request for the project sponsor to provide a rationale for test automation.
Present data-driven, cost-benefit evidence of test automation to the test department manager.
Raise the risk that the senior testing engineers will be unavailable for the testing.
Correct Option:A
EXPLANATION
The FIRST thing the PM need to do is to make sure the project goals are clearly understood by the stakeholders. PMBOK Guide Sixth Edition (2018) PMI/PMI/13.3/523
141
141A company is planning to utilize a new product that leverages innovative technologies and processes. The project manager has verified that the component work packages have been defined, and constraints for each component have been identified. Which estimating technique should the project manager use to obtain a precise cost estimate of the project?
SELECT THE CORRECT ANSWER
Analogous
Three-point
Bottom-up
Parametric
Correct Option:C
EXPLANATION
Bottom-up estimating is a method of estimating project duration or cost by aggregating the estimates of the lower level components of the WBS. PMBOK Guide Sixth Edition (2018) PMI/PMI/6.4.2.5/202
142
142A project has the following characteristics: -It is in the planning phase. -A key stakeholder will be unavailable for 2.5 weeks during the project. The project manager must decide what to do first, after learning about the key stakeholder's unavailability. What is the correct step to take?
SELECT THE CORRECT ANSWER
Ensure that the issue log is updated and inform the other stakeholders.
Request that the finance department provide a replacement during the stakeholder's absence.
Organize a meeting with the sponsor to evaluate the situation and identify alternatives.
Continue with planning and acknowledge the impact the change may have on the project schedule.
Correct Option:A
EXPLANATION
The FIRST thing the PM needs to do is to capture this as an issue and communicate this to the other stakeholders. Until then, no action can or should be taken. PMBOK Guide Sixth Edition (2018) PMI/PMI/4.3.3.3/487
143
143A project has the following characteristics: -It is in the execution phase. -A regulatory law has recently been approved that mandates immediate compliance. -This law will impact the project's scope, schedule, and cost. The project manager needs to determine what to do first. What is the correct step to take?
SELECT THE CORRECT ANSWER
Initiate mitigation of the risk.
Ensure the project management plan is updated.
Escalate the issue to senior management.
Begin the change request process.
Correct Option:D
EXPLANATION
Since compliance is mandatory, a change request needs to be submitted. PMBOK Guide Sixth Edition (2018) PMI/PMI/4.3.3.4/96
144
144A project's deliverable on the critical path is lagging behind schedule. The cost performance index (CPI) is 1.3. The Project Manager is able to put the project back on schedule. What is the most likely outcome for the project?
SELECT THE CORRECT ANSWER
There will be activities performed in parallel.
There will be a revised scope.
There will be an increase in costs and risks.
There will be rework.
Correct Option:C
EXPLANATION
The cost performance index (CPI) is above 1, therefore the project is spending money at a rate lower than planned. Since the project is behind schedule, its schedule performance index (SPI) is less than 1. In order to increase the SPI to 1, there is most likely an increase in cost (perhaps from crashing or fast-tracking) that will lower the CPI toward 1. This will most likely increase risks associated with the project when trying to do more in less time.
145
145An intricate project has key stakeholders located in the United States, France, and China. The project manager discovers that a senior manager asked a team member for project information. Which step is appropriate to take next?
SELECT THE CORRECT ANSWER
Rely on the information in the stakeholder register.
Refer to the project management information system (PMIS).
Ensure that the senior manager attends the next team meeting.
Read the communications management plan.
Correct Option:D
EXPLANATION
A communications management plan is developed to ensure that the appropriate messages are communicated to stakeholders in various formats and various means as de?ned by the communication strategy. PMBOK Guide Sixth Edition (2018) PMI/PMI/10.1.3.1/377
146
146A project is 7 months into execution. The project manager determines that the cost performance index (CPI) is .80. According to a trend analysis, the CPI has a downward trend. What is the next step that the project manager should take?
SELECT THE CORRECT ANSWER
Issue a change request for cost re-baselining.
Ask for additional resources.
Crash the project schedule.
Utilize the management reserve.
Correct Option:A
EXPLANATION
Since the project is over budget and the trend analysis show that will continue, the best course of action is to re-baseline the cost of the project and manage to that. PMBOK Guide Sixth Edition (2018) PMI/PMI/7.3.3.1/254
147
147A project is being implemented. The research and development department communicates to the project manager that the product's requirements have changed. These changes were not anticipated, may significantly influence potential sales numbers, and could impact project scope. What is the appropriate action for the project manager to take?
SELECT THE CORRECT ANSWER
Anticipate risk responses and modify the risk register accordingly.
Use forecasting methods.
Plan to use the contingency reserve and update the risk mitigation plan.
Utilize methods such as earned value management (EVM).
Correct Option:A
EXPLANATION
These new requirements may pose additional risks. These risks need to be documented and appropriate responses need to be identified. PMBOK Guide Sixth Edition (2018) PMI/PMI/11.2.3.1/417
148
148A project is in the execution phase. Due to the demand for a quick turnaround time, the project manager needs to rapidly assign resources to build the team and meet project requirements. Which action should the project manager take next?
SELECT THE CORRECT ANSWER
Build library services.
Deliver workshops.
Train the new team.
Host a webinar.
Correct Option:C
EXPLANATION
Develop Team is the process of improving competences, team member interaction, and overall team environment to enhance project performance. Training is a Tool & Technique of the Develop Project Team process. PMBOK Guide Sixth Edition (2018) PMI/PMI/4.5/602
149
149A Project Manager leaves the company and is replaced. The new Project Manager wants to start guiding the team toward project success. What should the new Project Manager do first?
SELECT THE CORRECT ANSWER
Look over the project charter to identify goals and deliverables.
Review the project diary and look for notes made by the former Project Manager.
Modify the project schedule, adding a new activity related to the knowledge transfer process.
Revisit the project budget to determine if extra time is required.
Correct Option:A
EXPLANATION
The project charter is one of the most important project documents. It defines many aspects of the project which are critical to the new Project Manager's understanding of the project strategy as well as the tactical execution. Any other actions before reading the official project charter will be made with a bias.
150
150Project team members are busier than usual. They indicate that they do not have the time to update the lessons learned because of other project responsibilities. How should the project manager respond to this issue?
SELECT THE CORRECT ANSWER
Require submission of lessons learned documentation after each project deliverable is accepted by the customer.
Ensure there is an agenda item for discussion of lessons learned from project activities as part of all project meetings.
File a change request to the project management office (PMO) to change how often lessons learned is collected.
Bring in a consultant to assist with collecting lessons learned to help reduce the burden on project team.
Correct Option:B
EXPLANATION
The lessons learned collection must be present throughout the project, using different facilitating techniques. PMBOK Guide Sixth Edition (2018) PMI/PMI/4.4.3.1/104
151
151A Project Manager is creating an agenda and presentation materials for a kick-off meeting that will involve stakeholders across multiple geographic regions who will be working on a global project. How can the Project Manager work to ensure that the stakeholders are engaged?
SELECT THE CORRECT ANSWER
Create slides for the kick-off meeting to address stakeholder involvement.
Survey stakeholders' preferred meeting dates and times to accommodate the teams in different time zones.
Verify that all required participants or their delegates will be available to attend.
Review the kick-off session agenda and materials for overall clarity and concision.
Correct Option:B
EXPLANATION
Assuming a particular solution does not empower the team. Surveying the team and finding common consensus is a key part of servant leadership.
152
152A retiring project manager hands over all materials to a new project manager. The project appears to be running smoothly, until the new manager learns that a critical component has failed during testing. What is the appropriate first step when responding to this issue?
SELECT THE CORRECT ANSWER
Review the risk management plan to identify whether this risk and accompanying response strategies have been captured.
Check with other local team project managers to see how they would respond to the issue.
Revise the timeline to account for slippage due to the additional time needed to implement mitigation.
Communicate with stakeholders, describing the issue, proposed costs, and potential changes to delivery dates related to the project.
Correct Option:A
EXPLANATION
Risk responses to identified risks should be outlined as part of the risk management plan. PMBOK Guide Sixth Edition (2018) PMI/PMI/11.5/437
153
153A team member has taken an unplanned leave during the execution phase of a project. In response, the project team rescheduled some tasks. The result is that critical activities are now occurring at the same time. What is the first thing that the project manager should do?
SELECT THE CORRECT ANSWER
Assess the newly introduced risks with the project team.
Mitigate risks by reverting to the original schedule.
Revise the risk register and then rank the project's risks.
Identify suitable responses for the newly introduced risks.
Correct Option:A
EXPLANATION
PM should first involve the project team in the risk assessment. PM should also update risk register, prioritize risks and plan the response but first the newly discovered risk should be evaluated with the project team. PMBOK Guide Sixth Edition (2018) PMI/PMI/11.2/409
154
154There are three deliverables in the project manager's IT transformation project: Deliverable 2 has strictly scheduled milestones, with no expected variation in the timeline. The project manager expects that Deliverable 3 will see quickly changing requirements during development. Which lifecycle model should be used to meet the project's requirements?
SELECT THE CORRECT ANSWER
Select a fully agile project model, with a common user story and three-week sprints.
Select a waterfall project model for deliverables, with firm milestones and change control procedures.
Select a hybrid project model, where Deliverable 2 is positioned as single agile sprint embedded in an overall waterfall project.
Select a hybrid project model, where Deliverable 2 is positioned as a single waterfall phase embedded in an overall agile project.
Correct Option:D
EXPLANATION
In this project two deliverables have unknown durations or changing requirement sets appropriate for Agile. The migration deliverable 2 requires tight schedule control and external dependencies appropriate for waterfall. PMBOK Guide Sixth Edition (2018) PMI/PMI/1/19 | The Agile Practice Guide (No Date) PMI/PMI/3.1.9/
155
155A project manager is uncertain about the duration of a new product development project and consults several groups of subject matter experts (SMEs). The first group advises that development can be finished in 14 days. The second group identifies some risks that could make the duration up to 32 days. The third group proposes a new development method that can shorten the time to 8 days. What is the estimated development duration for the new product?
SELECT THE CORRECT ANSWER
12 Days
16 Days
18 Days
20 Days
EXPLANATION
PERT Estimate = (Optimistic + (4 X Most Likely) + Pessimistic)/6 = (8 + (4*14) + 32)/6 = 16 days. PMBOK Guide Sixth Edition (2018) /PMI/7.2.2.5/244
156
156A product passes 99% percent of the functional requirements defined in the scope. A customer is unwilling to accept the product since it did not pass 100%. A project manager is assessing what could have done differently to avoid this. What should the project manager have done?
SELECT THE CORRECT ANSWER
Properly evaluated the test management plan
Produced the work breakdown structure (WBS)
Defined and communicated the quality metrics
Verified the requirements documentation
Correct Option:C
EXPLANATION
Quality metrics are a description of a project or product attribute and how to measure it. PMBOK Guide Sixth Edition (2018) PMI/PMI/8.1.3.2/287
157
157A project is utilizing a third-party contractor. A member of the contractor's team raises an issue with a member of the project team. The two individuals are not able to work out a solution. The project manager is aware of the disagreement. Which type of communication should the project manager use first when contacting the vendor about this issue?
SELECT THE CORRECT ANSWER
Face-to-face
Phone
Contractual letter
Email
Correct Option:A
EXPLANATION
Face-to-face interaction is usually the most effective way to build the trusting relationships that are needed to manage knowledge. Once relationships are established, virtual interaction can be used to maintain the relationship. PMBOK Guide Sixth Edition (2018) //13/506 | PMBOK Guide Sixth Edition (2018) //4.7/605 | PMBOK Guide Sixth Edition (2018) //X4.10/678
158
158A software vendor is behind on a key project deliverable. There is a 21% buffer in the budget for cost overruns. The project manager needs to mitigate the issue. Which action should the project manager take next?
SELECT THE CORRECT ANSWER
Evaluate alternative software vendors that can help project deliverables despite resource constraints.
Remove the current vendor and have the new vendor send a contract.
Ask the vendor to meet to discuss legal issues regarding the slippage.
Accept the cost overrun and update the project schedule.
Correct Option:A
EXPLANATION
The first step is analysis and evaluation of alternate options. After that, specific and appropriate action can be taken. PMBOK Guide Sixth Edition (2018) /PMI/12.3/492
159
159A project needs a specialized resource. A resource that fits the needs of the project is identified, and can work onsite, but lives in another country. The visa process was expected to take weeks but is now taking months. What should the project manager do?
SELECT THE CORRECT ANSWER
Ask the existing team to work overtime.
Place a limit on the project's scope.
Put the project on hold by an equivalent duration.
Request that the resource work virtually
Correct Option:D
EXPLANATION
The globalization of projects has promoted the need for virtual teams that work on the same project, but are not collocated. PMBOK Guide Sixth Edition (2018) //9/311
160
160To determine which product to create, a project feasibility study was conducted. However, a change request was recently approved to develop another product that contradicts the original requirements. Data specialists conducted an analysis before the change request was approved. What is an appropriate action for the project manager to take?
SELECT THE CORRECT ANSWER
Perform the change request.
Do not accept the change request.
Review a detailed report of the data analysis.
Review a feasibility study of the new product.
Correct Option:A
EXPLANATION
After a change request has been approved, it should be executed. If the new requirements did not contradict the original ones, a change request would likely not be needed in the first place. PMBOK Guide Sixth Edition (2018) PMI/PMI/4.6/113
161
161A project that should have been 70 percent complete by now is only 55 percent complete. The total project budget is US$210,000, and the actual cost of work performed (ACWP) is US$162,000. What is the scheduled performance index (SPI) and cost performance index (CPI) of this project?
SELECT THE CORRECT ANSWER
The SPI is 0.79, and the CPI is .71.
The SPI is 1.27, and the CPI is 0.98.
The SPI is 0.82, and the CPI is 1.05.
The SPI is 0.99, and the CPI is 0.96.
Correct Option:A
EXPLANATION
EV = Actual% * BAC = 0.55*$210,000 = $115,500 PV = Plan% * BAC = 0.70*$210,000 = $147,000 AC = $162,000 (given) SPI = EV/PV = $115,500/$147,000 = 0.79 CPI = EV/AC = $115,500/$162,000 = 0.71 PMBOK Guide Sixth Edition (2018) /PMI/7.4.2.2/263
162
162A project that should have been 90 percent complete by now is only 84 percent complete. The total project budget is US$110,000 and the actual cost of work performed (ACWP) is US$82,000. What is the schedule performance index (SPI) and cost performance index (CPI) for this project?
SELECT THE CORRECT ANSWER
The SPI is 0.93, and the CPI is 1.13.
The SPI is 1.07, and the CPI is 0.99.
The SPI is 1.15, and the CPI of .93.
The SPI is 0.96, and the CPI is 1.18.
Correct Option:A
EXPLANATION
EV = Actual% * BAC = 0.84*$110,000 = $92,400 PV = Plan% * BAC = 0.90*$110,000 = $99,000 AC = $82,000 (given) SPI = EV/PV = $92,400/$99,000 = 0.93 CPI = EV/AC = $92,400/$82,000 = 1.13 PMBOK Guide Sixth Edition (2018) /PMI/7.4.2.2/263
163
163At the end of an iteration, a team member informs the project manager that a planned task is not complete due to an unresolved issue that appeared 4 days ago. What should the project manager do to prevent such issues in the future? When is an appropriate time to discuss this issue?
SELECT THE CORRECT ANSWER
Discuss on the issue in the next daily standup meeting
Discuss the issue during the next iteration planning meeting
Discuss the issue in the demo
Discuss the issue during the retrospective
Correct Option:D
EXPLANATION
The retrospective allows issues with the execution approach to be identified and discussed in a timely fashion along with ideas for improvement.
164
164A project manager is working on a software development project. Two customers are repeatedly submitting new feature requests. The completed scope definition for the product's next version release has already been provided to stakeholders. What should the project manager do next?
SELECT THE CORRECT ANSWER
Ask to meet with the product manager and discuss reducing the number of new requests.
Meet with the sponsor immediately to discuss project boundaries.
Meet face-to-face with stakeholders to set expectations.
Assess the scope management plan and iterate it through the scope definition process.
Correct Option:D
EXPLANATION
The scope management plan is needed to help control the scope of the project. PMBOK Guide Sixth Edition (2018) PMI/PMI/5.6/167
165
165A project has the following budgetary features: -Total budget of US$3 million -Planned cost of US$630,000 -Actual cost of US$650,000 -Earned value of US$540,000 Which statement is true about this project?
SELECT THE CORRECT ANSWER
It is under budget, and ahead of schedule.
It is over budget and behind schedule.
It is over budget and ahead of schedule.
It is under budget and behind schedule.
Correct Option:B
EXPLANATION
CPI = EV/AC = $540,000/$650,000 = less than 1 = over budget SPI = EV/PV = $540,000/$630,000 = less than 1 = behind schedule PMBOK Guide Sixth Edition (2018) /PMI/7.4.2.2/263
166
166A project manager receives the following information for a new project: -assumptions -preliminary scope -restrictions After receiving this information, what is the first step the project manager should take?
SELECT THE CORRECT ANSWER
Discern the project goals as well as the business case.
Determine the project team and provide the team with tasks.
Decide on the project schedule and determine the critical path.
Seek approval for the project charter from the sponsor.
Correct Option:A
EXPLANATION
The project charter will require a list of assumptions, the preliminary scope, and some of the restrictions. Additionally, the project goals and business case will also be needed. PMBOK Guide Sixth Edition (2018) PMI/PMI/4.1/75
167
167A project manager recently joined a new project. This project has the following characteristics: -Deadlines that are tight -Global team that works virtually -Fixed budget The project manager is in the planning phase, and wants to avoid scope creep and keep the team focused on delivering a product that meets requirements. What should the project manager do to achieve this goal?
SELECT THE CORRECT ANSWER
Ensure that any changes to scope go through the formal approval process.
Ensure that daily stand-ups occur, with all development teams.
Ensure that the development team leads generate detailed requirements.
Ensure that stakeholders do not directly interact with the development team leads.
Correct Option:A
EXPLANATION
Following the formal approval process is the best way to control unnecessary project changes.PMBOK Guide Sixth Edition (2018) //5.2/616
168
168After a project delay, the project manager determines that a change is needed to the product deliverables in order to ensure quality. The project manager takes the following steps: 1. A formal change request is issued. 2. The project manager communicates the change to all stakeholders. 3. The project manager receives feedback that the communications approach did not meet stakeholders' expectations. What should the project manager do next?
SELECT THE CORRECT ANSWER
Use the communications management and stakeholder engagement plans.
Ensure stakeholders' expectations are included in the project management plan by issuing a change request.
Hold a meeting with the project sponsor to better understand stakeholders' expectations.
Refer to the communications management plan and issue a status report.
Correct Option:A
EXPLANATION
These two plans help establish how communication will be managed and how the stakeholders will be engaged. PMBOK Guide Sixth Edition (2018) PMI/PMI/13.2.3.1/522
169
169The project sponsor reports that an element of a product could lead to moderate health issues in customers. Therefore, the sponsor asks to modify production materials. Which action should the project manager take?
SELECT THE CORRECT ANSWER
Refer to the Perform Integrated Change Control process to examine the issue further.
Promptly implement the change and submit a change request for formal documentation.
Halt current production and initiate the Perform Integrated Change Control process.
Do not fulfill the request because it will lead to scope creep.
Correct Option:A
EXPLANATION
Always investigate an issue first before taking action. PMBOK Guide Sixth Edition (2018) PMI/PMI/4.6 (Integrated Change Control)/112
170
170There are necessary changes being requested to a project; however, team members are not in agreement regarding how to implement the changes. The project manager needs to address this issue. Which action should the project manager take?
SELECT THE CORRECT ANSWER
Use the change management plan and ensure all team members and stakeholders understand and follow it.
Schedule an in-person meeting with the project sponsor and the board to address the issue.
Hold a meeting with team members to assess the issues and request changes where needed.
Ensure all requested changes are applied to the project and communicate face-to-face with all team members.
Correct Option:A
EXPLANATION
The change management plan describes how the change requests throughout the project will be formally authorized and incorporated. PMBOK Guide Sixth Edition (2018) PMI/PMI/4.2.3.1 (Integrated Change Control)/88
171
171A project manager with limited experience managing globally-distributed team members receives a project that has team members from five countries, spanning three continents. To successfully manage this project, the project manager needs to develop cultural sensitivity. What should the project manager do?
SELECT THE CORRECT ANSWER
Be flexible when working with team members, recognize that culture is learned, and be aware of local customs.
Seek guidance from the human resource department, and request to be certified in this topic.
Request for another project manager to lead the project and follow behind this person to gain necessary skills.
Gather requisite learning material to better understand every detail of each team member's culture to be sensitive to their needs.
Correct Option:A
EXPLANATION
The project management team should capitalize on cultural differences, focus on developing and sustaining the project team throughout the project life cycle, and promote working together interdependently in a climate of mutual trust. PMBOK Guide Sixth Edition (2018) PMI/PMI/9.4/338
172
172A project sponsor is risk averse and is therefore concerned about negative impacts on the project. To help with this concern, the project team identifies four project risks and then evaluates both the probability of occurrence and the impact of the risk if it occurs. The team uses a 1-5 scale, 1 being the lowest and 5 being the highest. Risk A B C D Probability 3 4 3 2 Impact 5 2 3 2 Based on the table, in what order should the project manager rank these risks for risk management purposes?
SELECT THE CORRECT ANSWER
A, C, B, D
B, A, D, C
D, A, C, B
C, D, A, B
Correct Option:A
EXPLANATION
Probability * Impact provides the risk ranking from highest to lowest. A = 3*5 = 15 B = 4*2 = 8 C = 3*3 = 9 D = 2*2 = 4 Therefore the risks should be ranked in the following order: A, C, B, D PMBOK Guide Sixth Edition (2018) PMI/PMI/11.4/428
173
173A project is completed, but the project manager and project team members are being asked to do the following: -Troubleshoot and resolve technical issues -Evaluate new requirements -Make minor adjustments The project manager needs to ensure that the product developed by the project now has operational support. What should the project manager do?
SELECT THE CORRECT ANSWER
Execute the project hand off.
Procure project acceptance.
Contact the project team, dismiss them from the project, and find a new project.
Since the product is still under development, continue to fulfill the requests.
Correct Option:A
EXPLANATION
At project close, the final product, service, or result can be transitioned to a production support team. PMBOK Guide Sixth Edition (2018) PMI/PMI/4.7.3.2/127
174
174A project has the following characteristics: -It is in the execution phase. -500 products have been developed based on the originally-approved blueprint. -The project team randomly selected 50 products to evaluate against the quality plan. What is occurring in this scenario?
SELECT THE CORRECT ANSWER
The project team is performing inspections.
The project team is utilizing statistical sampling.
The project team is conducting audits.
The project team is undertaking a quality control measure.
Correct Option:B
EXPLANATION
Statistical sampling involves choosing part of a population of interest for inspection. The sample is taken to measure controls and verify quality. PMBOK Guide Sixth Edition (2018) PMI/PMI/8.3.2/302
175
175A project manager has the following situation: -A very long project management plan is drafted. -Stakeholders on the project are spread across three continents. -The project manager needs the stakeholders to approve the plan in as short of time as possible. What is an appropriate course of action for the project manager to take?
SELECT THE CORRECT ANSWER
Option A: Arrange a meeting with all stakeholders and Have the stakeholders review the plan before the meeting.
Option B: Send the plan to each stakeholder individually and Ask them to add their comments and return it for updating.
Option C: Divide the plan into sections and Based on their areas of expertise, ask select stakeholders to review particular portions.
Option D: Schedule individual meetings and Invite only the key stakeholders and walk them through the plan
Correct Option:A
EXPLANATION
This option will require the least follow up discussions. PMBOK Guide Sixth Edition (2018) PMI/PMI/3.4.4/60-63/
176
176A project manager has identified the following: -Four critical risks with a high-impact. -Four specific resources necessary for addressing the risks. -The resources are committed to another project with critical deliverables. The project manager must find a solution to address these risks immediately. Which actions should the project manager take?
SELECT THE CORRECT ANSWER
Option A: Contact the functional manager and Evaluate the resources' availability to negotiate task crashing or rescheduling.
Option B: Contract a third-party vendor and Assign this vendor to these tasks.
Option C: Accept the risks and Monitor these risks often to reduce potential impact.
Option D: Create a contingency reserve to solve the potential schedule delay and Mitigate the possible impact.
Correct Option:A
EXPLANATION
Negotiation is an important tool and technique of the Control Resources process. PMBOK Guide Sixth Edition (2018) PMI/PMI/9.6/
177
177A project has a quality management plan in place. This plan states that project deliverables must be reviewed for quality at least 5 business days before the deadline. Four deliverables have missed this quality requirement. What should the project manager do?
SELECT THE CORRECT ANSWER
Generate a cause-and-effect diagram for analysis.
Re-write relevant portions of the quality management plan.
Inquire regarding the feasibility of an internal audit of the project.
Contact the project sponsor, and request advice.
Correct Option:A
EXPLANATION
Cause-and-effect diagrams break down the causes of the problem into discrete branches, helping to identify the main or root cause. PMBOK Guide Sixth Edition (2018) PMI/PMI/8.2.2.4/293
178
178Several team members frequently spend their time helping operations and maintenance staff with a project feature that was just commissioned. The project manager needs to ensure that the feature was signed off on and that ownership was transferred. Which documents should the project manager rely on for this purpose?
SELECT THE CORRECT ANSWER
Procurement agreements, organizational process assets updates, and final report
Procurement agreements, organizational process assets updates, and project document updates
Stakeholder engagement plan, organizational process assets updates, and procurement agreements
Project document updates, organizational process assets updates, and final report
Correct Option:D
EXPLANATION
Project document updates, organizational process assets updates, and final report are outputs of the close project or phase process.
179
179A project manager joins a project as a replacement on a project team. During initial meetings, the project manager realizes there are many differing opinions about how to address technical decisions. Team members do not respect each other's ideas, and the environment is becoming counterproductive. However, the team developed processes and procedures and is now working smoothly and productively on the project, without conflict or interruption. In what phase of development is the team?
SELECT THE CORRECT ANSWER
Storming
Norming
Forming
Performing
Correct Option:A
EXPLANATION
During Storming, the team begins to address the project work, technical decisions, and the project management approach. If team members are not collaborative or open to differing ideas and perspectives, the environment can become counterproductive. PMBOK Guide Sixth Edition (2018) PMI/PMI/9.4/338
180
180A project manager is presented with the following situation: -An iteration just ended. -A team member tells the project manager that a planned task is not complete due to an issue that appeared 4 days ago that was not resolved. The project manager wants to prevent this scenario in the future. When is an appropriate time to discuss this issue?
SELECT THE CORRECT ANSWER
During the retrospective
In the demo
During the next iteration planning meeting
In the next daily standup meeting
Correct Option:A
EXPLANATION
The retrospective allows issues with the execution approach to be identified and discussed in a timely fashion along with ideas for improvement. PMBOK Guide Sixth Edition (2018) PMI/PMI/Appendix X3/X3.3.3
