Phx Fire Vol 2 (Deck 1) Flashcards
201.00 - 201.01
Purpose of the Central Arizona Life Safety System Response Council (CALSSRC), Auto-Aid System.
The purpose is to improve fire/rescue/emergency medical services by having a consortium of governments act as one entity to respond to calls for service.
Define the customer according to CALSSRC.
Any person who receives services, anyone closely related to the service recipient, people encountered during the workday, and members of their organization including support staff.
CALSSRC defined added value in customer service.
Beyond standard customer service to create a feeling that the customer was the most important person served all day, leaving the customer with the opinion that they care.
Responsibilities of CALSSRC members in relation to customer service?
Treating all customers with respect, kindness, and patience, dealing with the customer’s situation urgently, identifying and acting on opportunities for added value, and providing exceptional customer service.
Benefits of providing exceptional customer service according to Vol 2?
Saving lives and property, building positive relationships & trust within the membership and community, securing adequate resources, positive job satisfaction, competitive advantage, fun, eliminating bad press & liability, and doing the right thing.
Empowerment given to employees regarding exceptional customer service.
To provide exceptional customer service if it is safe, on their organizational level, something they are willing to be accountable for, and consistent with the department’s values and policies.
Responsibilities of Company Officers & Command Officers regarding exceptional customer service?
Providing a work environment where exceptional customer service is the result of an empowered system, ensuring basic organizational behavior is customer-oriented, investing in human resources for ongoing development, taking responsibility for themselves & their subordinates, and sustaining & enhancing regional commitment & consistency in professional services & customer satisfaction.
How can employees create & sustain a positive public image?
By following SOPs, professional at all times, giving customers undivided attention, & educating customers about the organization and its activities when appropriate.
Describe the purpose of the Phx Fire Department’s SOPs for Command Procedures.
Effectively manage personnel & resources, provide for the safety & welfare of personnel, and operate within the ICS at the incident scene.
What are the designed objectives of the Command Procedures?
Fix responsibility for command, establish strong & visible command, define incident organization & responsibilities, process information for incident management, and ensure a seamless transition of command.
Define the roles & responsibilities of Shift Commanders within the IC.
Shift Commanders manage Battalions, supervise BCs, and occupy the position of Senior Advisor (Incident Advisor) on the Command Team during first & greater alarm incidents.
What are the responsibilities of BCs within the ICS?
Manage companies, supervise company officers, occupy Incident Commander (IC) when appropriate, and occupy Sector Officer when appropriate.
How does the Phx Fire ensure a seamless transition from a Type 5/4 incident to a Type 3/2/1 incident?
Through the Command Procedures & applicable components of the National Incident Management System (NIMS).
Describe the position of BCs during first & greater alarm incidents within the ICS.
Occupy the position of IC on the Command Team (Incident Advisory Team).
What is the standard identification system used to fix responsibility for Command on a certain individual within the Command Procedures?
Depends on the arrival sequence of members, companies, and Command officers.
Do the Command Procedures provide a system for the orderly transfer of Command to subsequent arriving officers?
Yes.
Describe the responsibilities of Company Officers (Captains).
Responsible for occupying the position of IC or Sector Officer when appropriate, managing task level activities, and supervising firefighters.
Define the Tactical Objectives.
Rescue, fire control, and property conservation, as outlined in 202.02A.
How is the ICS used?
The ICS is used to facilitate the completion of the Tactical Objectives, with the Incident Commander responsible for building a command structure that matches the organizational needs of the incident.
What do the Functions of Command include?
Assuming and announcing Command, evaluating the situation, controlling incident communications, managing resources, identifying incident strategy, developing an IAP, organizing Sectors/Divisions/Groups, reviewing/revising the strategy, and providing for the continuity, transfer, and termination of Command.
Describe the responsibilities of the IC.
The IC is responsible for completing the Tactical Objectives, building a command structure, and performing the Functions of Command, among other duties.
What is the role of the IC?
The IC is drives the command system towards the completion of the Tactical Objectives & for building a command structure that matches the organizational needs of the incident.
Describe the Strategic Decision Making Model in the context of command procedures.
Used to increase the effectiveness of the command team from the initial assumption of command.
Describe the process for establishing command at the scene of a multiple unit response.
1st member/unit to arrive at the scene of a multiple unit response assumes command of the incident and remains in command until command is transferred or the incident is stabilized and command is terminated.
What is included in the standard initial radio report when initiating the command process?
Clear alarm, unit designation/on the scene, building/area description (occupancy, size, height), obvious problem/conditions, action taken, declaration of strategy, and command confirmation with name.
Do one or two company responses that will not escalate require the assumption of command?
No, but they remain responsible for any needed command functions.
Define the term ‘fully involved’ as used in the initial radio report.
Indicates fire is fully developed and involves the entire area or structure.
How is the command process initiated at the scene of an incident?
1st arriving unit initiates the command process by giving an initial radio report, which includes specific information about the scene and the actions being taken.
Describe the procedure for an offensive structure fire..
Engine lays a supply & goes in with a handline to the second floor for search & rescue and fire attack, announcing “Main Street Command.”
What is the procedure for a defensive fire?
Engine lays a supply & attacks the fire with a stang gun & a handline to check for extension, announcing “Main St Command.”
How does a ladder handle an EMS. incident?
Ladder requests the balance of a 2n1 Medical w/ 3 ambos, & announces “Main St Command.”
Define the follow-up report steps.
- Address immediate safety concerns
- Accountability & announce the initial location
- Determine disposition of resources (hold/add/return)
- Determine disposition of IRIC if not present.
Describe the initial IC radio designation used.
“COMMAND” along with the occupancy or address of the incident.
Do the responsibilities of assuming Command of the incident present options?
Yes, 1. Establishing a Command Post as a top priority
2. Investigative mode when nothing is showing
3. Fast attack in visible working fires.
Define the Investigative Mode.
Mobile IC on a portable radio, moving around and evaluating conditions while looking for the incident problem; company officer w/ the crew to investigate while utilizing a portable radio to command the incident.
How is the Fast Attack mode defined?
Involves visible working fires in houses/commercial occupancies, w/ the IC directly participating in the attack to make a positive difference in the outcome, giving an initial radio report, and quickly assigning an attack team.
Describe the situations in which the Fast Attack mode is utilized.
- Visible working fires in houses/small commercial occupancies
- Critical life safety situations
- Incidents where the safety and welfare of FFs is a major concern
- Obvious working incidents requiring further investigation
- Combined crew experience level incidents.
Describe the Fast Attack Mobile Command mode.
Brief phase in incident response where the fast attack company officer takes command, critically listens to radio traffic, updates the initial size-up, verifies safety, welfare, & accountability, and backs up the basic attack. It should not last more than a few minutes and ends with stabilization, transfer of command, or the officer moving to a stationary command position.
What are the options available when a Company Officer assumes a Command mode with regards to the assignment of the remaining crew members?
- ‘Move up’ an acting officer within the Company
- Assign crew members to perform staff functions to assist the IC
- Assign crew to another Company, creating a larger work group with an officer.
Define Stationary Command Post.
Command mode where the first arriving IC assumes command from the very beginning & stays out of the hazard zone in a stationary exterior command position until the incident is terminated or command is transferred.
Why is Command transferred?
To improve the quality of the Command organization, triggering upgrades in the Command structure.
Do crew members remain in a hazardous area without radio communications?
No, no crew members will remain in a hazardous area without radio communications, and the company officer must decide whether or not to withdraw the remainder of the crew based on their capabilities and experience, safety issues, and the ability to communicate with the crew.
What are the benefits of an upgraded Command Post (CP)?
- Provides IC #2 with a Support Officer
- Establishes an Incident Safety Officer (FIT) (ISO)
- IC #2 has a wider view of the fireground
- Improves communication
- Creates a lighted, temp controlled, &dry environment for IC #2 to operate in
What is the purpose of having a subsequent arriving response command officer (IC #2) transfer?
To strengthen/continue command within the IAP from an upgraded Command Post (CP), in a vehicle, outside the hazard zone, creating a strong, safe, and under control approach.
Describe the process of arriving companies to an incident.
The first member arriving on the scene automatically assumes command, which is usually a Company Officer. Subsequent arriving Command Officers report their location to the IC and wait for an assignment.
What is the role of the Senior Advisor in the Command Team during the transfer of command process?
Assists the IC & manages the transition of the Command Team to the Command Response Vehicle (CRV).
How does the Command Team handle local events of long duration or requiring long-term evacuations?
They may require a larger Command staff including Planning Chief, Liaison, and Public Information Officer (PIO), with additional support provided by the Assistant Chief of Operations.
Define the circumstances under which an Incident Management Team (IMT) may be assigned to manage resources..
When an incident is so large or of such duration that State or Federal resources are called to assist.
Do Assistant Chiefs and the Fire Chief have discretionary power in assuming command?
Yes, assumption of command is discretionary.
Describe the authority of the local jurisdiction having authority (JHA) in managing resources during incidents requiring State or Federal resources.
The JHA retains authority to set incident objectives and determine when the IMT, State, and Federal resources are no longer needed.
What is the role of the Shift Commander in managing evacuations and Command staff during local events of long duration?
The Shift Commander manages the evacuation and Command staff, providing additional support by assisting the Senior Advisor.
Describe the procedure for transferring Command to a later arriving Company or Command officer.
The officer assuming Command will communicate with the person being relieved by radio or face-to-face, and the person being relieved will brief the officer assuming Command on the general situation status, deployment and assignments of operating companies and personnel, and appraisals of need for additional resources.
What should happen if a later arriving Company/Command officer cannot locate or communicate with Command after several radio attempts?
They will assume and announce their assumption of Command and initiate whatever actions are necessary to confirm the safety of the missing crew.
Define the process for transferring Command when an incident becomes so large that an Incident Management Team (IMT) is requested.
Command will not transfer to the IMT unless a formal written Delegation of Authority has been signed by both the JHA and the IMT.
How is the transfer of Command regulated within the chain of Command?
Procedure where the officer assuming Command communicates with the person being relieved by radio or face-to-face, and the person being relieved briefs the officer assuming Command on various aspects of the situation.
Do ranking Officers automatically assume Command upon arrival at the incident scene?
No, Command is only transferred when the Transfer of Command process has been completed.
Describe the circumstances under which a ranking Officer may elect to have a subordinate continue the role of Incident Commander.
In cases where an individual is effectively commanding an incident, and satisfactory progress is being made to bring the incident under control, it may be desirable for that person to continue in an active Command role, as determined by the ranking Officer.
What happens if a ranking Officer elects to have a subordinate continue the role of Incident Commander?
The ranking Officer must determine that the Incident Commander is completely aware of the position and function of operating companies and the general status of the situation, and the arriving ranking Officer may assess the situation and provide further guidance if necessary.
Importance of adding command officers for Sector (Division), Branch, and Section positions as an incident escalates.
Improves safety, decreases the span of control, improves communication, accountability, and management and supervision of the sector.
What are the priorities for establishing a Command Post at a working incident?
- Vehicle equipped for this purpose
- Providing appropriate work space for the IC & staff personnel
- Lighting
- Comms equipment
- Supplies
- Reference items
- Isolation from outside distractions.
Do Command Officers need to eliminate all unnecessary radio traffic while responding?
Yes, unless such communications are required to ensure that Command functions are initiated and completed.
Define the responsibility of the IC in managing the incident.
Managing the incident and has the authority to turn decisions into actions, develop an IAP, and assign companies.
How can a change in incident management be affected in extreme situations relating to safety?
Anyone can effect a change in incident management by notifying Command and initiating corrective action.
Describe the constant state of readiness of ICS.
Never ‘sleeps’, always prepared for any working incident.
Describe the responsibility of the Alarm Room in initiating the ICS process.
Giving instructions to the caller and dispatching the appropriate response, ensuring that the first on-scene unit takes command.
Define the Command Team (Incident Advisory Team) and its primary players.
The Command Team consists of the IC, Support Officer, and Senior Advisor.
How does the Incident Command Team provide support to the IC during a dynamic and intense incident?
Managing information, assigning companies, updating the tactical worksheet, planning, forecasting, calling for additional resources, and fulfilling other functions of command.
Describe the process of establishing an Incident Command Team during an incident.
The first in command officer assumes command from the initial IC, and once IC #2 assumes command, the first in command officer’s role becomes the Support Officer.
What are the roles and responsibilities of the Command Team in managing a significant incident?
The Command Team provides enough command and control to rapidly bring a significant incident under control.
