Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

AJX: AW > OM 6 - SECURITY - UNRULY BEHAVIOR > Flashcards

OM 6 - SECURITY - UNRULY BEHAVIOR Flashcards

1
Q

Unruly Behavior, means?

A

Prohibited behavior by CAL Article 73-3, which will jeopardize safety of the a/c, inflict damage on any person or property, disturb the good order or behave against discipline on board

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Behaviors subject to prohibition order, means?

A

Unruly behaviors which are defined in Article 164-16 (effectively the bogan story)

The captain has the authority too issue a prohibition order to a person to cease repeating or continuing such unruly behaviors

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Prohibition Order, means?

A

The captains order stated in Article 73-4 (5) “A bogan story”, which prohibits “Behaviors subject to prohibition order”

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

How is the decision made to load or off-load a suspicious passenger?

A

6-3-2

  • If it was decided that a suspicious passenger can board the aircraft, they must notify the captain and chief purser
  • The chief purser shall report to the captain and a person in charge of passenger service about the suspicious passenger, even when they’ve been previously advised; then after discussion between CAPT, CP and the person in charge of passenger service, shall decide on their boarding; finally
  • the captain has every right to take every measure to deplane him/her, if they are judged to take unruly behavior from door-close to door-open
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Counter action against unruly behavior in an airplane?

A
  • Monitor the cabin intially and pay attention to suppressing the unruly behaviors
  • The CA who finds unruly behaviors shall notify the CP and explain to stop the UB, and shall be done with multiple CA’s
  • the CP shall notify the CAPT immediately
  • the CP shall present the WARNING LETTER after the captains authorisation to stop the behaviors.
  • finally if the situation requires, issue a PROHIBITION ORDER
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Issue of the PROHIBITION ORDER

A

When it corresponds to the “Behaviors subject to the prohibition order” (a bogan story), the captain can issue the PROHIBITION ORDER

  • When the passenger continues the UB after CA’s explination, the following actions shall apply
  • Issue the prohibition order, which shall be handed out with multi-cabin attendants
  • if this doesn’t stop the behavior after the prohibition order is issued, the CP shall advise the CAPT
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

After PROHIBITION ORDER given

A

The CAPT shall order an ANA employee (if on board) or another trustworthy passenger on board to supervise the passenger, etc and

The CAPT shall report the situation to OMC or destination ground personnel, operations

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

IF the passenger continues the unruly behavior?

A

If the passenger acts against the criminal law or the prohibition order, then the CAPT shall request police standby

The CAPT should restrain the passenger or divert to a suitable airport (if considered a threat to the safety of the flight)

The CAPT shall notify ATC at the landing airport in advance when the passenger is restrained, or in the case of diversion for the purpose of disembarking the passenger concerned.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What should be recorded in the case of unruly behavior?

A

The CP shall record passenger name, situation, third parties testimony, and so on..

If the UB violated criminal law or the order, the CP shall call someone to witness

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

CATEGORY I

A

Hijacking or damaging an airplane; and

Violence against crew members or passengers, damage to property

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

CATEGORY II

A

The following behaviors expressly specified as violation of the Aeronautics Law and the “Prohibition Order” will be applied. If they don’t obey the P.O. they will be punished

The Bogan Story

  1. Operating the handle or other mechanisms of a cabin door or an emergency exit
  2. Smoking in the lavatory
  3. Action that interferes with the duty of the crew members and that they may hinder the safety of the airplane
  4. Using an electronic device prohibited by the MLIT
  5. Not fastening the seat belt during the captain ordered to fasten the seat belt
  6. Not returning the back of the seat, table, footrest, to the original position during takeoff and landing
  7. Leaving baggage where it might obstruct an emergency evacuation
  8. Operating, moving or damaging emergency equipment
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

CATEGORY II - Takeoff and Landing definitions?

A

Takeoff: Commencement of boarding until the end of the critical phase regarding deparrture

Landing: beginning of the critical phase regarding arrival until the seatbelt sign has been turned off

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Category III

A

Behaviors specified as violating the aeronautics law, but not to be punished, for eg

  • Smoking in a no-smoking area (except the lavatory); or
  • Shouting or making noise without reasonable reasons
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What measures can you take if a CATEGORY I?

A
  1. Issue a WARNING letter
  2. Take action such as restraint, etc if necessary (Article 73-4-1)
  3. Ask ground personnel, operations to arrange police standby
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What measures can you take if a CATEGORY II?

A
  1. Issue a PROHIBITION ORDER, telling not to do the same behavior continuously or repeatedly. If they do not obey, then issue a PROHIBITION LETTER
  2. In the case of habitual (past occurrences) or malicious (intentional), the CAPT shall order the PROHIBITION ORDER immediately after recognising the initial behavior
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What measures can you take if a CATEGORY III?

A

Issue a WARNING LETTER in principle

17
Q

What is the procedure for issuing a warning letter?

A

It’s a measure for CATEGORY I and III, to firmly tell a passenger that their behavior is unlawful.

CA’s warn verbally or present a warning letter after obtaining permission from the captain

Warning letter comes in 12 languages

It’s only a method of delivering the message, if crew members think it may worsen the situation, it’s not mandatory to be submitted to the person

If it is issued, then it shall be reported to ground personnel, operations.

18
Q

What is the procedure for issuing a prohibition order letter?

A

Issued only in the case of CATEGORY II, 164-16 (a bogan story)

Issued only after obtaining the captains permission

Written in 12 languages

If it is issued, then it shall be reported to ground personnel, operations.

19
Q

What report shall be submitted for a warning letter?

A

Air Safety Report

20
Q

What report shall be submitted for a prohibition warning letter?

A

Air Safety Report with a copy of the prohibition order letter

21
Q

Warning, restraint or measures to deter unruly behaviors + when the effect of measure takes place

A

CATEGORY I - In flight only
CATEGORY II - All phases of flight
CATEGORY III - In flight only

CATEGORY I - Warning, restraint & others
CATEGORY II - Prohibition order
CATEGORY III - Warning

CATEGORY I - Article 73-4
CATEGORY II - Article 73-4-5 and CAR 164-15
CATEGORY III - Article 73-4

22
Q

When an unruly behavior is calmed, CATEGORY I

A

In principle, request police standby and leave the passenger to the police.

If the passenger firmly refuses to report to the police or the passenger deeply regrets their actions and the violation has not become severe, then the CA’s can hand over the unruly passenger to the person in charge of passenger and submit the report - oookay then…

23
Q

When an unruly behavior is calmed verbally, CATEGORY II

A

If calmed verbally, the CA shall continue to watch their behavior & is not necessary to submit an “Unruly Behavior Report”

However, if the behavior was intentional or strong verbal instruction was given, then a unruly behavior report is necessary

24
Q

When an unruly behavior is calmed after submission of a Warning or Prohibition Order letter is given

A

Flight crew members shall report it to the police and submit a report

25
Q

What information shall be reported to ground personnel, operations?

A

Flight
Details of the behavior
Passenger information (Name, sex, age, nationality, seat number, way of identification of their name)

26
Q

When to request police?

A

CATEGORY I - yes
CATEGORY II - When a Prohibition order letter has been issued
CATEGORY III - Crew members judgement

27
Q

What information to report to the police?

A
  1. Situation of occurrence, details of thee UB
  2. Time of occurance
  3. Place of occurance (exact)
  4. Name, nationality, sex, seat number, number of people, alcohol intake
  5. If anyone is injured or wounded, pax details
  6. Procedure to hand over to police (ie, before or after disembarkation of other pax, police to come on board or not, etc)
  7. Situation of the unruly passenger and the cabin (if restrained & where that exact position is in the cabin)
  8. other information

AJX: AW (22 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions