NST Chap 22

Question 1

Theconcept of power in the workforce has a

Answer 1

Negative connotation

Question 2

Within aspects of power, the power that is inherent in the authority of the position you have is

Answer 2

Position power

Question 3

Contemporary motivation is a three-phased approach to

Answer 3

Motivation

Question 4

Positive norms are those that support the organization’s

Answer 4

Goals, objectives, and behaviors directed achieving those goals

Question 5

Negative norms are those that sanction criticism of the company, theft, absenteeism, and low levels of

Answer 5

Productivity

Question 6

Positive norms lead the person to see the organization as

Answer 6

His or hers

Question 7

Negative Norms foster individuality, secrecy, and the belief that success is achieved by an attitude of

Answer 7

Every man for himself

Question 8

Promoting a positive norm is even more criticall as all military branches and government agencies work together to counter global threats and to combat terrorism at

Answer 8

Both home and abroad

Question 9

Negative norms cause supervisors to assume more

Answer 9

Active roles mentoring airmen

Question 10

Positive norms result in supervisors assuming the role of subordiate’s

Answer 10

Helpers, trainers, and developers

Question 11

The group of norms that determines, to a large degree, whether original and creative behaviors are supported and encouraged are: creativity and

Answer 11

Innovativeness

Question 12

Negative norms support the status quo and discourage

Answer 12

Experimentation

Question 13

In today’s total and joint forces environment, we must encourage everyone to bring innovativeness and creativity to the table in order to meet the dynamic threats that

Answer 13

Terrorism has brought to our shores

Question 14

Understanding that norms exist, that they can be either positive (supportive of organization) or negative (incongruent with organizational goals), and that they can be categorized drives the need to measure those norms and develop a

Answer 14

Normative profile

Question 15

The profile that is a statement of organizational strengths and weaknesses on a

Answer 15

Behavioral level

Question 16

Transactional Analysis is a theaory of personality as well as a systematic psychotherapy for personal

Answer 16

Both growth and change

Question 17

One area of TA is the study of individual

Answer 17

Ego states

Question 18

Another aspect of TA deals with

Answer 18

Time structuring

Question 19

Within time structuring, an option a person may use is one that involves no risk and has minima social rewards because there is minimal contact, is

Answer 19

Withdrawals

Question 20

The systematic two way discussion between supervisor and subordinate concerning duty performance

Answer 20

Is performance counseling

Question 21

Wishing performance counseling the ability and willingness to communicate effectively is the key to

Answer 21

Supervisor success

Question 22

One of the most important tools for maintaining control and developing people is the proper use of

Answer 22

Feedback

Question 23

Feedback has been categorized as

Answer 23

Both positive and negative

Question 24

The feedback used to reinforce behavior that is effective and desirable

Answer 24

Supportive

Question 25

One of the most damaging and erroneous assumptions that many supervisors make is that good performance and appropriate behavior are to be expected from the

Answer 25

Employee

Question 26

If a supervisor concentrated on what the employees were doing well, then superior work is what the employees

Answer 26

Would become aware of

Question 27

The type of feedback used to alter behavior that is ineffective or inappropriate is

Answer 27

Corrective

Question 28

The most important rule in giving feedback is that managers should always be

Answer 28

Specific

Question 29

Although the manager's personal approval (I am glad to see...) or disapproval (I'm disappointed that...) can give emphasis to feedback. It must be supported by specific data in order to effect a

Answer 29

Chang in behavior

Question 30

Feedback must be specific and observable to be

Answer 30

Effective

Question 31

The more that corrective feedback is cast in specific behavioral terms, the more it supports problem solving and the easier it is to

Answer 31

Control

Question 32

Managers should never follow any feedback with the word

Answer 32

But

Question 33

Managers, when feasible, use the supportive feedback to cushion the

Answer 33

Corrective feedback

Question 34

The first major principle that governs the use of feedback is

Answer 34

Conducted

Question 35

The second major principle that governs the use of feedback

Answer 35

Supports growth

Question 36

Remember o feedback should be accepted as legitimate if it cannot be demonstrated by an

Answer 36

Observable behavior

Question 37

Steps that are suggested as a strategy for supportive feedback include help the subordinate to take full responsibility for the success, thank the subordinate for the good performance, and

Answer 37

Acknowledge the specific action to be reinforced

Question 38

The second major principle that governs the use of feedback is feedback supports growth, which is very important because we cannot always see ourselves as

Answer 38

Others see us

Question 39

A strategy for corrective feedback is

Answer 39

Develop a plan to deal with the issues