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WAPS Testing > Chapter 13 > Flashcards

Chapter 13 Flashcards

0
Q

Which step begins organizational change by going to where the hurt is

A

Unfreezing

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1
Q

What are the three stages of the change process proposed by renowned social psychologist Kurt Lewin

A

Un freezing, changing, and refreezing

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2
Q

Uncertainty, self interest, different perceptions, and overdetermination are the four most common forms of

A

resistance to change

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3
Q

Education and communication, participation and involvement, facilitation and support, negotiation and agreement, and Coercion are five proven methods that

A

leaders employ to reduce and manage resistance to change

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4
Q

Who must evaluate results, reinforce desired outcomes, and make constructive modifications as needed and change process

A

The change agent

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5
Q

What is critical if teams are to combine diverse backgrounds, skills, and approaches to meet the challenges, customer requirements, and mission changes

A

Cooperation

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6
Q

What breeds shared ownership for performance results and achieving objectives increases team pride and helping team spirit

A

Cooperation

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7
Q

What hinders the cooperative process while some team members attempt to outshine others to gain extra attention

A

Competition

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8
Q

What is a service wide initiative to focus all Airmen toward establishing culture of continuous improvement

A

AFSO21

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9
Q

What is the core of the Air Force continuous process improvement effort

A

8 step structured problem-solving model or OODA loop

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10
Q

What does OODA stand for

A

Observe, Orient, Decide and Act

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11
Q

Clarify and Validate the problem and break down the problem are two steps of what part of the OODA loop

A

Observe

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12
Q

Set improvement targets and determine root causes are steps of what part of the OODA loop

A

Orient

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13
Q

Develop countermeasures is the only step in what part of the OODA loop

A

Decide

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14
Q

Seeing countermeasures through, confirming results and processes and standardize successful processes are all steps of what part of the OODA loop

A

Act

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15
Q

What is the first step to an effective solution

A

A good problem statement

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16
Q

Strategic alignment and deployment(SA&D); suppliers, input, process, output, and customers (SIPOC)analysis; voice of the customer (VOC); value stream mapping (VSM); go and see are all tools that the Air Force leader can use for what

A

Deciding which problems should be tackled

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17
Q

Performance gap analysis and bottleneck analysis are two different lean tools they can help you understand what

A

What data you need and the story it is trying to tell

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18
Q

Future state mapping and B-SMART target tools are used for what

A

Setting improvement targets

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19
Q

What does the acronym B-SMART stand for

A

Balanced, specific, measurable, attainable, results focused, and timely

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20
Q

The five why’s, brainstorming, Pareto analysis, affinity diagrams, cause-and-effect diagrams, control charts are all methods of determining what

A

The root cause for change

21
Q

Which CPI method best fits my situation? what is the best setting to implement my solution? What process improvement tools are most appropriate? Are the three questions a leader must ask before what

A

Before taking action

22
Q

This process improvement involves one person and can be accomplished in less than a day

A

Just do it

23
Q

This improvement process consists of a small team of individuals usually subject matter experts and can be accomplished in less than a week

A

Rapid improvement event

24
Q

This improvement process setting requires a large team and will be conducted over a long period of time

A

Improvement project

25
Q

6S and visual management along with Cell design are couple of tools for what

A

Process improvement tools

26
Q

Establishing a place for everything and making it obvious when everything is not in its place is what tool for process improvement

A

6S and visual management

27
Q

Designing how workers are arranged relative to the work and to each other is called what

A

Cell design

28
Q

Which step of the OODA loop compares countermeasures results to performance gaps and improvement targets

A

Step seven: confirm results and process (Act)

29
Q

Which step of the OODA loop process is the most commonly skipped and under completed of the entire problem-solving process

A

Step eight: standardize successful processes (act)

30
Q

Which system involves various systems focusing on outputs and resources used, managers effectively using resources, measuring actual performance compared to planned performance, and using financial plans and accounting to enhance management controls at each organizational level

A

Resource management system

31
Q

Who regulates the consumption of work hours, supplies, equipment, and services to do the tasks within their cost center

A

Cost center managers

32
Q

Who appoints the RA in writing

A

The responsibility center manager

33
Q

Established by the Senior or host commander of each base who determines program priorities and ensure effective allocation of resources

A

The financial management board

34
Q

Composed of both line and staff RA’s and responsibility center managers who manages commodities and resources integral to the operating activities of the base or unit

A

The financial working group

35
Q

Responsible for going property in his or her possession

A

A property custodian

36
Q

What is the fiscal year

A

1 October through 30 September

37
Q

Who provides policy guidance, develops procedures, and establishes and evaluates the Air Force complaints and FWA programs

A

The secretary of the Air Force, inspector General

38
Q

This program is comprised of four pillars including restoration, compliance, conservation, and pollution prevention

A

Air Force environmental program

39
Q

This was developed to help Air Force installations and organizations comply with all applicable environmental regulations and standards

A

Environmental compliance assessment and management program

40
Q

This program strengthens Air Force mission capability by protecting human health and the environment, and minimizing the impact on raw materials and non- renewable resources, reducing our environmental footprint

A

Pollution prevention program

41
Q

What is the hierarchy of actions to prevent pollution

A

Source reduction, recycling, treatment, end of pipe

42
Q

AFI 32-7040

A

Air-quality compliance

43
Q

What is achieved their compliance with title 33 of United States code section 1251-1387 and applicable federal and state and local Quality regulations

A

Good water quality

44
Q

AFI 32-7041

A

Water quality compliance

45
Q

AFI 32-7042

A

Waste management

46
Q

AFI 90-801

A

Environment, safety, and occupational health Councils

47
Q

Who works with the Wing Commander to oversee compliance with hazardous-waste laws

A

The base environmental, safety, and occupational health Council

48
Q

AFI 32-7086

A

Hazardous materials management

49
Q

AFI 32-7080

A

Pollution prevention program

WAPS Testing (35 decks)

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