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WAPS Testing > Chapter 14 > Flashcards

Chapter 14 Flashcards

0
Q

What are the five core communication principles FOCUS

A

Focused, organized, clear, understanding, and supported

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1
Q

What three parts can any communication be broken into

A

Sender, message, audience

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2
Q

Analyze purpose and audience, research the topic, support your ideas, organize and outline, prepare a draft, edit the draft, fight for feedback

A

Seven steps of effective communication

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3
Q

What is most Air Force writing or speaking for

A

To direct, inform, persuade, or inspire

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4
Q

The receiving audience falls into one of which four categories

A

primary receiver, secondary receiver, key decision-makers, and gatekeepers

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5
Q

The person you directly communicate with, either verbally or writing

A

Primary receiver

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6
Q

People you indirectly communicate with through the primary receivers

A

The secondary receivers

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7
Q

The most powerful members of the audience

A

Key decision-makers

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8
Q

People in the chain who typically review communication before it reaches the intended audience

A

Gatekeepers

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9
Q

Remembering rank, jargon, to be inclusive, tone, courtesy and making it personal, also being positive are all tips to what

A

Succeed with your audience

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10
Q

Reviewing purpose and scope of the overall project, assigning a deadline, asking the boss, determining what you already know, and determining where to look for information are all approaches to what

A

Researching

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11
Q

You should prepare all Air Force correspondence using what type of language

A

Plain language

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12
Q

What are the three considerations to make when drafting sentences

A

Active voice, smothered verbs, and parallelism

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13
Q

Which type of voice reaches out to the reader and gets the point quickly with your words

A

Active voice

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14
Q

Keeping verbs active, lively, specific, concise, and out in front, not hidden does what

A

Prevents smothered verbs

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15
Q

Not mixing things and actions, statements and questions, and active and passive instructions helps to create what type of sentence construction

A

Parallel construction

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16
Q

Consistent, objective, and sensitive to the stated purpose provide what type of writing feedback

A

Effective

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17
Q

A page full of red marks is hard to interpret, instead what should you give an author during feedback

A

A sense of what really needs to be changed

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18
Q

These are used to communicate with all DoD agencies

A

Official memorandum

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19
Q

Printed or computer-generated letterhead, plain bond paper, typed or printed on one side of the paper with black or blue ink, and 10 or 12 point font are four distinctions of

A

an official memorandum

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20
Q

This is used when I personal touch or warmth and sincerity is needed and is no longer than one page including a salutation and a complimentary close

A

A personal letter

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21
Q

This is an informal document with a set format to record information that refers to certain piece of correspondence or notes certain actions

A

Memorandum for record

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22
Q

Memorandum what is located 10 lines from the top of the page about 1 inch from the right margin

A

The date

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23
Q

What caption is in all caps 4 lines blow the date or 14 lines from the tope of The page.

A

Memorandum for

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24
Q

What is two lines below the last line of the memorandum for caption.

A

The from caption

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25
Q

What is typed in all caps two lines below the from caption

A

The subject caption

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26
Q

What is started flush with the left margin two line spaces below the subject caption

A

The text remember to number and letter each paragraph

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27
Q

What is at least three spaces to the right of page Center, five lines below the last line of text.

A

Signature element

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28
Q

In this the name is typed in all caps, includes grade and service on the first line, the duty title on the second line, and the name of the office organization level on the third line

A

The signature element

29
Q

What will be flush with the left margin 10 lines below the last line of text or three lines below the signature element

A

“Attachments:”

30
Q

When should you not number attachments

A

When there is only one

31
Q

These are described briefly citing the office of origin, type of communication, date, a number of copies if more than one

A

Attachments

32
Q

These three phases: extracting the facts, building the structure, and streamlining the final product are all used to in writing an effective what

A

Bullet statement

33
Q

What should always begin with an action and only focus on one single accomplishment

A

The accomplishment element

34
Q

What explains how the person’s actions affected the organization

A

The impact element

35
Q

Accuracy, brevity, and specificity or all used in what

A

Streamlining a bullet statement

36
Q

These include briefing, teaching lecture, and formal speech

A

Speaking types used in the Air Force

37
Q

This type of speech generally has one of three basic purposes: to inform, persuade, or entertain

A

Formal speech

38
Q

These include informative, critical, or emphatic

A

Types of listening

39
Q

When the primary concern is to understand information exactly is transmitted

A

Use informative listening

40
Q

Listening type is the sum of informative listening and critical thinking

A

Critical listening

41
Q

This type of listening is often useful when communication is emotional or when the relationship between speaker and listener is just as important as the message

A

Empathetic listening

42
Q

Vital elements of this are public-key infrastructure and common access card for identity management

A

Messaging security

43
Q

AFI 32-202

A

The use of PKI to sign and encrypt email

44
Q

What is the Core messaging system of record for the DoD and Air Force

A

Defense message system (DMS)

45
Q

Organizational DMS high-grade service(HGS) and simple mail transfer protocol(SMTP) electronic mail are the two classes of what

A

Air Force messaging

46
Q

Which email messages require to be digitally signed and encrypted

A

Official SMTP messages

47
Q

Official tasking are sent organizational addresses using what

A

HGS

48
Q

What is included after the classification on the first line and before actual text

A

Special message handling instructions

49
Q

What requires agencies to provide safeguards to ensure the security and confidentiality of records and to protect individuals against invasion of personal privacy

A

Privacy act of 1974

50
Q

This is added to the beginning of the subject line, followed by the subject, and apply the following statement at the beginning of the email “This email contains for official use only information which must be protected under the privacy act and AFI 33-332.”

A

“For Official Use Only (FOUO)”

51
Q

What are the different types of interviews

A

Appearance, phone, personal

52
Q

This type of interview usually takes place in two types either the individual interview or the panel interview

A

The appearance interview

53
Q

Kind of interviews usually used to select highly qualified senior NCOs or sometimes used to make first round cuts to the applicant pool

A

The phone interview

54
Q

These should focus on duties and responsibilities of the job; possible mission changes in the organization; chain of command or line responsibilities; unique requirements of the organization; and a typical day in the organization

A

Potential interviewee questions

55
Q

Smiling, using a mirror in front of your desk, knowing when to speak and when to stop , and using notes, are all critical hints to success during

A

The phone interview

56
Q

When does a personal interview begin and end

A

The moment you get out of your car until you driveaway

57
Q

What percent of meaning in any interaction is conveyed nonverbally

A

65%

58
Q

Nothing cripples a clearly written, properly punctuated paper quicker than a fractured fact of

A

Distorted arguement

59
Q

When writing or speaking the emphasis in inspirational communication is

A

Delivery

60
Q

Responsibility as a supervisor requires the ____, especially when approving and disapproving subordinate communication

A

Need to be tactful and patient

61
Q

The ____ is an informal document with a set format

A

Memorandum for record

62
Q

If files are compressed, perform a ____ of the decompressed files

A

Second virus scan

63
Q

The proffered way to show the date on the official memorandum is

A

1 July 2013

64
Q

Recruiting speeches to high school graduating classes are examples of a _____ speech

A

Persuasive

65
Q

The appropriate speech used at a dinning - in is the _____ speech

A

Entertianment

66
Q

When you substitute “submit your requisition” for “Requisitions should be submitted” you are changing the passive sentence to the ______ voice

A

Active

67
Q

The correct rate of speech for a presentation is

A

110-150 words per minute

68
Q

The SNCO’s most powerful communication tool in the personal interview is

A

Eye contact

69
Q

The first reviewer of the ESS should forward____, the package, with comments if any, to the next reviewer

A

Never reply

70
Q

When preparing meeting minutes use the ____ memorandum formate

A

Official

WAPS Testing (35 decks)

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