Module 9: General Patient Care Flashcards
the first step in ensuring patient safety
patient identification
patient identification methods
- Joint Commission stresses using two pt identifiers
- state name and date of birth
- never state to pt and get them to confirm
what should you do at the end of each day
- disinfect the work area
- stock exam rooms
what should you do at the beginning of each day
- check rooms for cleanliness and adequate supplies
what does the daily schedule identify
- patient name
- reason for visit
how often should surfaces like counters and exam tables be cleaned
- beginning and end of each day
- between pts
2 common solutions used to disinfect surfaces
- sodium hypochlorite solution (1:10 bleach to water)
- commercial chemical surface disinfectant
things to keep stocked in an exam room
- personal protective equipment (PPE)
- sharps and biohazard waste containers
- exam gowns
- table paper
- anything specific needed or a particular visit
what injuries are children prone to in a medical setting
- fall on sharp objects
- choking on small items
- touching electrical sockets
precautions when assisting older patients or patients with disabilities
- assist with walking to room or getting on table
- emergency alert buttons in bathrooms
active listening
techniques to fully understand what is being communicated
open-ended questions
elicit a more detailed response without leading pt toward intended response
restatement
repeating or paraphrasing info relayed by pt to confirm accuracy
reflection
focusing on the main idea of the message and incorporating feelings the pt may be feeling
clarification
summarizing info relayed by pt to clear up confusion
nonverbal communication
gestures or actions that leave interpretation up to receiver
empathy
- displaying an understanding of what pt might be experiencing by imagining the experience is happening personally
- effective in establishing rapport
sympathy
- feeling pity for hardships of pt
- poor communication and burn-out
what is part of patient intake at every visit
- chief complaint
- medication review
chief complaint
- subjective
- best documented in pts own words
- identities reason for visit
drug reconciliation
- comparing meds a pt is taking with what it says they are taking in medical record
- necessary at every office visit
documenting allergy status
- ask pt about allergies and what reactions they had
- document in the medical record
personal and family history
- completed prior to first office visit
- starting point for objective information
- identifies predispositions to diseases
- overall picture of pt health based on past events
- always ask if anything has changed
audiometry
test determining level of hearing
visual acuity testing
use of tools such as Snellen chart to screen for visual impairments
urinalysis
evaluates urine for the presence of dissolved substances
anthropometric measurements
height and weight; head circumference in infants
vital signs
- aka cardinal signs
- temp, heart rate, respirations, blood pressure
- evaluate homeostasis
denver developmental screening test
series of activities used to determine developmental stage of children
who has scoliosis screenings
teenagers
mini-mental state examinations
- determines level of awareness of current events and recall of past events
- screens for dementia
- done on older adults
most common cause of pyrexia
- infection
pyrexia
- fever
- natural defense to fight invasive organisms
symptoms of fever
- chills
- anorexia
- malaise
- thirst
- generalized aching
what is used to measure oral temp
digital thermometer
what is used to measure aural/tympanic temp
tympanic thermometer
what is used to measure temporal temp
temporal artery scanner
what temperatures do axillary and rectal measurements determine
- axillary: skin
- rectal: core
what can result in inaccurate temperature results
- oral temp: ingesting hot or cold liquids
- aural/tympanic temp: cerumen (ear wax)
how is heart rate best palpated
- when artery can be pushed against a bone
- with second and third fingers
radial pulse
- thumb side of wrist
- most common for taking adult pulse
brachial pulse
- inside upper arm
- most common for children
carotid pulse
- in neck below jaw bone
- most common for emergency procedures
two ways to determine pulse
- palpation: touching
- auscultation: listening, usually with a stethoscope
apical pulse
listening to heart beat at apex of the heart
how is pulse evaluated
- rate: 70/min
- rhythm: regular
- strength: thready
thready
pulse difficult to detect or faint
bounding
very strong pulse
how are respirations evaluated
- rate
- rhythm: breathing pattern
- depth: how much air is inhaled
what counts as one respiration
inhale and exhale
wheezing
- whistling sounds on expiration
- body’s attempt to expel trapped air
rales
- clicking or crackling sounds on inspiration
- can sound moist or dry
rhonchi
- rattling snoring sounds
- associated with chronic lung diseases
blood pressure
- force of blood circulating through arteries
sphygmomanometer
- instrument used to measure blood pressure
units of blood pressure
millimeters of mercury (mmHg)
systolic pressure
- first sharp tapping sound heard
- blood begins to surge into artery
- Korotkoff phase 1
diastolic pressure
- last sound disappears
- blood flows freely
- Korotkoff stage 5
Korotkoff stage 2
- swishing sound as more blood flows
Korotkoff stage 3
- sharp tapping sounds as blood continues surging
Korotkoff stage 4
- sound changes to soft tapping
- begins to muffle
what happens to blood pressure as you age
tends to rise
blood pressure 140/90 mmHg or higher
hypertension
blood pressure 120-139/80-89 mmHg
prehypertension
pulse oximetry
- the percentage of oxygen saturation in the blood
- infrared light obtains a reading
where can a pulse oximetry probe be attached
- finger
- earlobe if necessary
what interferes with a pulse oximetry reading
- nail polish
- blocks infrared light
pain scale
- subjective
- rating pain from 1 to 10
from who and when should you gather a chief complaint and history
- all pts
- every visit
from who and when should you measure height
- all pts
- complete physical exam, scoliosis exam, if growth concerns are present
from who and when should you measure weight
- all pts
- every visit
from who and when should you measure head circumference
- children 3 y/o and younger
- complete physical exam, if growth concerns are present
from who and when should you measure temperature
- all pts
- every visit
from who and when should you measure heart rate
- all pts
- every visit
from who and when should you measure a respirations
- all pts
- every visit
from who and when should you measure blood pressure
- adults (children and infants vary)
- every visit
from who and when should you measure pulse oximetry
- pts with chronic lung disease or respiratory symptoms
- as needed based on symptoms and condition
from who and when should you measure visual acuity (Snellen chart)
- children (adults vary)
- complete physical exam, adult exams for work hiring
from who and when should you perform an EKG
- adults (uncommon for children in ambulatory care)
- complete physical exam in middle-aged adults, if experiencing chest pain
from who and when should you perform a urinalysis
- all pts
- maternity visit, complete physical exam, when urinary symptoms are present
what is one reason it is important to get a pts weight at every visit
medications are often determined based on weight
should BMI be used as an indicator of health or means to deliver diagnosis
no
how to measure infant height
- lay them on paper-covered table
- place mark at the top of their head and at the heel of the flexed foot
- record measurements from table paper
where should you measure head circumference on an infant
- widest area
- usually right across the eyebrows
can measurements as reported by a pt be recorded
- yes, as a last resort
- make note in chart to explain how measurement was obtained
fowler’s
- sitting at 90-degree angle
- exams of eyes, ears, nose, throat, chest
semi-fowler’s
- sitting at a 45-degree angle
- chest exam, supine exams is pt can’t lat flat, pt has SOB
sims’
- laying on left side with right leg flexed
- exams of rectum, enema
knee-chest
- prone, bent at waist, resting on knees
- gynecological or rectal exam, Tx of spinal adjustments
jack-knife
- lying over exam table
- rectal exam, sigmoidoscopy
lithotomy
- lying flat with feet in stirrups
- female pelvic exams
dorsal recumbent
- laying flat with knees bent
- catheterization, genital exam of younger children
prone
- laying flat on abdomen
- exams of the back, bottoms of feet
supine
- lying flat on back
- front of body exams, CPR
trandelenubrg
- legs above head
- shock
reflex hammer examines which body part
knees
tuning fork examines which body part
head
temporal thermometer examines which body part
forehead
otoscope examines which body part
ears
stethoscope examines which body parts
heart, lungs, abdomen
sphygmomanometer examines which body part
arm
ophthalmoscope examines which body part
eyes
speculum examines which body part
nose
what should be obtained from the pt prior to administering medication
consent
how many times should you check a medication
- 3
- compare med to order
- after med is prepared
- right after administering
supplies for injection
- correct syringe and needle
- medication
- alcohol swabs
- gauze pad
- bandage
- sharps/biohazard container
- gloves
what is the needle safety act
OSHA needlestick safety act
how to maintain sterility with injections
- needle/medication packaging
- expiration date of solutions
-alcohol swabs on vial stopper - do not place exposed needle on countertop
can you introduce a needle into a vial more than once
no, dulls needle and causes contamination
only way to ever recap a needle
- one-handed scoop method
- only if absolutely necessary
- only on clean needles
what does needle gauge describe
- diameter of the lumen of the needle
- lower gauge = wider lumen
- range from 14 to 31
what does needle length describe
- distance from hilt to point of needle
- range from 3/8 to 4 in
gauge and length for intradermal administration
- gauge: 27 to 28
- length: 3/8 in
gauge and length for subcutaneous administration
- gauge: 25 to 26
- length: 1/2 to 5/8 in
gauge and length for intramuscular administration
- gauge: 20 to 23
- length: 1 to 3 in
how long should a pt wait after getting medication
10 to 15 mins to observe any adverse reactions
why is the dorsogluteal site no longer recommended
potential complications that can occur if the sciatic nerve is damaged
location and angle of deltoid muscle administration site
- 1 to 2 in below acromion
- 90-degrees
who cannot receive an injection in the deltoid muscle
infants or children under 3 y/o
max amount of medicine that can be administered in deltoid
- 1 mL
- some protocols say 2 to 3 mL
is the deltoid massaged after medication administration
yes
location and angle of ventrogluteal muscle administration site
- placing heel of hand on greater trochanter, injection given where v is made between index and middle finger
- 90-degrees
when would you use the ventrogluteal site
- deep IM injections
- larger quantities needed
- viscous medications
location and angle of vastus lateralis muscle administration site
- mid to upper outer thigh
- 90-degrees
when is the vastus lateralis muscle site used
- infants and children under 3 y/o
location and angle for subcutaneous administration
- multiple sites should be rotated: upper outer arm, abdomen, thigh
- 45-degrees
should you massage the site after administering heparin or insulin
no
location and angle for intradermal administration
- anterior forearm with one hand width from wrist and elbow, upper back
- 10 to 15 degrees
what should you expect to see after intradermal medication administration
wheal
should you massage an intradermal injection site
no
what is the most common site for TB testing
- mid forearm
- intradermal
what is the most common site for allergy testing
- back
- intradermal
oral medication route
- in the mouth
- read liquids at lowest point of meniscus
buccal medication route
- between cheek and gums
- fast absorption
- do not chew or swallow
sublingual medication route
- under tongue
- nitroglycerin tablets and spray
inhalation medication route
- bronchial passages
- can be delivered via nebulizer
- pt must hold medication in lungs for as long as possible
- pt can become shaky and dizzy
topical medication route
- reacts locally
- typically oil or water-based
mucosal medication route
- absorb through mucous membranes
- nose, vagina, rectum, eye, ear
- can cause mucosal irritation
transdermal medication route
- continuous slow absorption
- nicotine patches, pain meds, hormones delivery
what should you do prior to administering medications to the ears or eyes or topical medications
- ensure medication is at room temperature
- pt properly positioned
- gloves are worn
how should you administer topical medications
with an applicator
why would the eye be irrigated
remove foreign body or toxic substance
why would the ear be irrigated
remove foreign body or wax
how should eye irrigations be conducted
so solutions don’t flow down tear duct
contraindication of ear irrigation
- ruptured tympanic membrane
- pt has tubes in the ears
how often should you review emergency evacuation and response plans
annually
triage
- deliver immediate care to pt with life-threatening condition
- ranking most critical to least critical
what is the medical assistant responsible for in an emergency situation
making sure all equipment and supplies are ready
what is imperative to wear when administering first aid
personal protective equipment
what must be obtained for any open wound injury
tetanus immunization status
abrasion
- scrape or rub, superficial
- apply pressure if bleeding, clean or flush to remove debris, apply bandage
incision
- sharp object causing straight cut, can be profuse bleeding
- apply pressure to control bleeding, clean gently, apply bandage
laceration
- jagged, sharp object, profuse bleeding
- apply pressure, clean gently, apply bandage
puncture
- stab, small, limited bleeding
- pressure if bleeding, clean or flush to remove debris, apply bandage
contusion
- bruise, blunt-force trauma
- apply ice, elevate, observe for complications (signs of intracranial pressure)
concussion
- brain shaken
- measure vitals, observation, possible CT scan
strain
- stretching or tearing of muscle or tendon
- RICE
sprain
- stretching or tearing of ligament
- RICE
fracture
- bone break
- control bleeding, immobilize, ice, check for pulse below fracture site, treat for shock
anaphylaxis
- severe allergic reaction, circulatory shutdown and respiratory distress
- basic life support, oxygen, epinephrine, 911
acute abdominal pain
- general symptom, could be life-threatening
- get detailed complaint, pt NPO, keep pt warm but don’t apply direct heat
bleeding emergencies
- internal or external
- pressure, elevate, ice, monitor vitals, observe for shock
degrees of burns
- 1st degree: first layer, sunburn
- 2nd degree: subcutaneous layer, blister
- 3rd degree: muscle, dry and charred
- electrical, chemical, thermal
treatment of burns
- remove pt from source
- flush with cool water
- do not remove clothing (unless chemical burn)
- monitor vitals
- observe for shock
choking
- obstruction of airway
- ask pt if choking, Heimlich maneuver, perform CPR if unconscious
diabetic coma
- hyperglycemia
- malaise, dry mouth, polydipsia, polyuria, nausea, vomiting, dyspnea
- life-threatening if untreated
- administer insulin, call 911
insulin shock
- hypoglycemia
- sweating, anxiety, irritability, tachycardia, headache, hunger
- life-threatening if untreated
- administer glucose, call 911
what should you administer when in doubt about the type of diabetic emergency
glucose
seizures
- can result from trauma, fever, disorders, or unknown causes
- help pt lay down, tilt head to prevent aspiration, time seizure, 911
generalized seizure
grand mal
short staring episode seizure
petit mal
term for when seizure continues
status epilepticus
stroke
- hypoxia in brain due to blood clot or vessel rupture
- weakness or paralysis on one side of the body, difficulty speaking, drooping mouth
- pt NPO, monitor vitals, get medical history, oxygen, 911
signs of infection
- redness or swelling at or around site
- feeling hot to touch
- drainage (other than clear)
- foul odor from site
- fever
- malaise
- red streaks extending from wound (lymphangitis)
how to remove dressings stuck to a wound
soak dressing in sterile saline or sterile water
difference between dressing and bandage
- dressing: sterile, cover wounds
- bandage: nonsterile, cover dressing
ultimate goals of CPR
restore circulation and breathing while minimizing complications
what causes breathing in pt with normal lung function
high carbon dioxide levels
what causes breathing in a pt with a pulmonary disease
low oxygen levels
steps of CPR
- check responsiveness
-activate emergency medical systems - check carotid artery for pulse
- if no pulse, begin CPR
rate of CPR
- 100 to 120 chest compressions per minute
ratio of chest compressions to breaths
- 30 compressions to 2 breaths
most pts who go into cardiac arrest experience what heart rhythm
ventricular fibrillation
AED
- converts heart to normal sinus rhythm
- avoid touching metal like jewelry
what might a CMA do when assisting with a minor traumatic injury
- clean wounds
- prepare sterile field
- bandage wounds
- adminsiter injections
- instruct pts on signs of infection
- provide wound care
- schedule follow-up
how far around the sterile field is considered nonsterile
1 inch
how to maintain the sterile field
- open packages so they drop onto sterile field or are grasped by provider
- lip bottle of liquids prior to pouring into sterile containers
- do not leave field unattended, reach over field
- medication vials should be cleaned with alcohol prior to holding with two hands for provider to inject needle into
cryosurgery
- destroy cells with cold
- for warts or cervical dysplasia
- need liquid nitrogen and cryoprobe
- pt should expect discomfort as tissue warms
colposcopy/hysteroscopy
- inspect vagina/cervix/uterus and deliver treatments
- need coloscope/hysteroscope
- pt in lithotomy position
- not performed while pt is having menses
electrosurgery or electrocauterization
- pulse of electrical current burns tissue
- minimize or stop bleeding, destroy small polyps, break scar tissue
- need electrocautery unit
- avoid placing pad on hair or bony places
toenail removal
- remove what is causing ingrown toenail, local anesthetic used
- need sterile scissors and forceps or hemostats, anesthetic (xylocaine, bandage
- discomfort as anesthetic wears of, soaking in warm salt water facilitates healing
endoscopy
- inspection of GI tract
- need gastroscope/laparoscope/hysteroscope
mole or cyst removal
- need local anesthetic (xylocaine), scalpel or punch device, suture supplies
- obtain family history of melanoma, specimens sent to lab
wound inspection before suture removal
- crusty wounds need soaking with saline prior to removal of sutures
how to remove sutures/staples
- remove every other one while observing site
- if there is gaping, notify provider
- account for total number of staples/sutures
- cut close to knot and pull out with forceps
- can use butterfly closures to provide reinforcement after removal
discharge instructions
- activity restrictions
- diet restrictions
- wound care
- medications
- follow-up appointments
which insurance providers usually require precertification to cover expenses
managed care plans
precertification
approval obtained by insurance providers that identifies insurance coverage for diagnostic or therapeutic activities
what diagnostic procedure does not require precertification but may be less expensive at a participating provider’s office
x-ray
what does the CMA need before sending a prescription
to be credentialed
which schedule of controlled substances can’t be called to the pharmacy
schedule 2
parts of a prescription
- prescriber info
- DEA number
- pt info
- medication prescribed
- instructions
- signature
advantages of electronic prescriptions
- human error reduced
- rapidly sent
- medication abuse reduced
disadvantages of electronic prescriptions
- network problems
- person transmitting must be credentialed
procedural documentation
- how pt was prepared
- position used
- last time pt had anything to eat or drink
- procedural process
- how pt tolerated procedure
required components of medical record
- demographic info
- medication record
- progress notes: chief complaint, SOAP notes
- lab or diagnostic reports
how should the medical record be organized
chronologically with most recent reports on top
medical necessity
- used by third-party payers (insurance)
- identify that procedure to test is necessary
- needed for insurance to cover
upcoding
- coding for more than what was performed
- for higher reimbursement
- fraud and legal action
difference between EHR and EMR
- EHR: across multiple healthcare organizations
- EMR: within single healthcare organization
functions of EMR
- appointments
- prescription services
- billing procedures
- insurance services
- lab and ancillary services
- patient portal
why was patient portal designed
- to empower pt to take active role in their care