Module 15: Quiz Flashcards
Which of the following methods of filing paper medical records involves placing newer reports on top of older reports?
(A) Alphabetic
(B) Purging
(C) Shingling
(D) Numeric
(C) Shingling
Which of the following allows a patient to confirm or cancel an appointment remotely?
(A) Automated call routing
(B) Appointment cards
(C) Wave scheduling
(D) Advanced booking
(A) Automated call routing
Which of the following terms describes the act of unlawfully increasing the reimbursement amount from a third-party-payer?
(A) Downcoding
(B) E/M codes
(C) Add-on codes
(D) Upcoding
(D) Upcoding
Which of the following medical record content areas includes a patient’s demographic data?
(A) Objective
(B) Assessment
(C) Subjective
(D) Plan
(C) Subjective
A provider notifies a medical assistant that she will be arriving 20 min late to the office. Which of the following actions should the assistant take?
(A) Cancel the next scheduled appointment
(B) Tell the next scheduled patient that she must see a different provider
(C) Notify the next scheduled patient about the delay
(D) Have the next scheduled patient wait in an exam room
(C) Notify the next scheduled patient about the delay
Which of the following terms describes a collection of associated files that functions as a basis for retrieving information?
(A) Cookies
(B) Cache
(C) Queries
(D) Database
(D) Database
Which of the following resources provides information about the use of chemicals in a medical facility?
(A) Safety data sheet (SDS)
(B) OSHA Form 301
(C) Emergency action plan
(D) Code of Federal Regulations (CFR)
(A) Safety data sheet (SDS)
In which of the following categories would a medical assistant find a wheelchair listed?
(A) Consumable item
(B) Expendable item
(C) Intangible item
(D) Durable item
(D) Durable item
A medical assistant receives instructions from a primary care provider to refer a patient to a dermatologist. Which of the following actions should the assistant take first?
(A) Give the patient a copy of the authorization code
(B) Complete a patient referral form
(C) Obtain prior authorization
(D) Document the date of referral approval
(B) Complete a patient referral form
Which of the following resources provides a standard language for services provided during a medical visit?
(A) Centers for Medicare and Medicaid Services
(B) Current Procedural Terminology manual
(C) Centers for Disease Control and Prevention
(D) International Classification of Diseases, Tenth Revision
(B) Current Procedural Terminology manual
A medical assistant is performing claim submission for a medical office. Which of the following processes involves the electronic auditing and sorting of claims?
(A) Clearinghouse submission
(B) Direct billing
(C) Intelligent character recognition
(D) Universal claim form
(A) Clearinghouse submission
A medical assistant is performing bookkeeping duties using the office’s electronic health record software. For which of the following reasons should the assistant enter an adjustment on a patient’s account?
(A) Insufficient funds check
(B) Duplicate payment
(C) Insurance refund
(D) Insurance disallowance
(D) Insurance disallowance
A medical assistant is performing inventory for a clinic. Which of the following actions should the assistant take while performing inventory?
(A) Prepare a purchase order
(B) Dispose of all unused medical supplies
(C) Review the clinic’s overhead costs
(D) Send an invoice to the supply vendor
(A) Prepare a purchase order
A medical assistant is posting charges to a patient’s account. The assistant should obtain the necessary information from which of the following sources?
(A) Pegboard system
(B) Fee profile
(C) Fee schedule
(D) Itemized statement
(C) Fee schedule
A medical assistant is helping a patient check out. Which of the following actions should the assistant take?
(A) Ask the patient for photo identification
(B) Review the patient’s medical record
(C) Have the patient fill out a registration form
(D) Verify the patient’s insurance policy
(B) Review the patient’s medical record
