Module 2, Objective 4, Airport Terminal Design

Question 1

What is the function of an airport terminal and what are the 3 components of the terminal system?

Answer 1

the terminal provides safe, efficient, and comfortable transfer
1. Landside
2. Passenger Processing
3. Flight Interface

Question 2

What are the desires of passengers, the airlines, the FAA, and the airport related to terminal location?

Answer 2

Passengers: close parking
Airlines: short aircraft taxiing
FAA: close to business community

Question 3

What are the desires of passengers, the airlines, the FAA and the airport related to terminal design?

Answer 3

Passengers: weather protection
airlines: minimum runway crossings
FAA: efficient HVAC and aesthetic atmosphere

Question 4

• What concept did “meters and greeters” help develop at airports? Describe the characteristics of the three types of airports – O/D, Transfer and Through

Answer 4

O/D:
Transfer:
Through:

Question 5

How much terminal space is generally available for rent?

Answer 5

55%

Question 6

How much terminal space is usable by concessions?

Answer 6

15-25%

Question 7

What are the landside planning assumptions?

Answer 7

curb length: cars 25ft, taxi 20ft, limousines 30ft, public busses 50ft
for every million originating passengers 1,000-1,400 parking spaces

Question 8

What are the 5 types of horizontal distribution models related to terminal design

Answer 8

1. Liner
2. Pier
3. Satellite
4. Hard-stand
5. Unit terminal or hybrid

Question 9

Explain common use and its advantages/disadvantages

Answer 9

the flexible and shared use of airport facilities. It provides a platform for airlines, airports, and ground handling agents to optimize passenger processing

advantages: allows an airport operator to utilize space and increase capacity while reducing overhead, more efficient use of space and reduced expenses for both airlines and airports

disadvantages: additional maintenance and management of CUTE equipment for the airport, and loss of some control at ticket counters and loss of branding opportunities at gate areas for airlines

Question 10

• What are the design principles of wayfinding?

Question 11

• What are the 3 types of FIS facilities and their features?

Question 12

What’s the FAA’s position on co-located ARFF/SRE facilities?

Answer 12

the can be centralized at smaller airports due to staffing. But at larger airports there should be separate room from the facilities of other airport departmental functions. This avoids delayed emergency response vehicles and operation conflicts and ensures the accountability of federal dollars if the building is funded by the FAA

Question 13

What’s ADA?

Answer 13

Americans with Disability Act

Question 14

What is landside?

Answer 14

“access interface”
for commercial and public ground transportation operations, intermodal transportation, parking, vehicle circulation, and loading and unloading

Question 15

What is Passenger Processing interface

Answer 15

ticketing, baggage claim, security screening, and federal inspections

Question 16

What is the flight interface

Answer 16

conveyances to and from aircraft loading and unloading areas

Question 17

What are the four categories of the terminal building

Answer 17

1. passenger processing
2. baggage handling
3. aircraft servicing
4. facility support and utility functions

Question 18

What is Average Day of the Peak of the Month (ADPM)

Answer 18

highest percentage of total annual activity. determined by dividing peak moth’s activity by the total number of days in that month

Question 19

How many sq feet should you have per passenger?

Answer 19

150

Question 20

What is linear tickiting

Answer 20

What you normally thing of

Question 21

What is pass-through process

Answer 21

self tagging bag, using a kiosk, and putting bag to a conveyor or TSA agent (iceland)

Question 22

what is the island configuration

Answer 22

self-service kiosks with a roving airline or ticket agent (think ORD)

Question 23

what is curbside check in

Answer 23

you have used this at ORD

Question 24

What % of passengers should the departure lounges hold?

Answer 24

15-25% of boarding passengers on the largest aircraft using that gate

Question 25

What % should the common lobby area hold?

Answer 25

60-70% of the peak hourly enplaning passengers for all gates combined

Question 26

What is an O&D airport?

Answer 26

Origin and Destination
Passengers start and end their trip at with little to no connecting flights
two or more peak-hour periods
Denver, Orlando, Vegas

Question 27

What is a Hub/Connecting airport?

Answer 27

serves passengers who transfer to other flights at a connecting point
steady passengers
Atlanta, Chicago, Dallas
50% of passengers connecting to other flights

Question 28

What is a Through airport?

Answer 28

passenger processing functions concentrated in a relatively small terminal building
low percentages of originating flights

Question 29

What is the Horizontal concept

Answer 29

the distribution of passengers through each level of the terminal building

Question 30

What is the Vertical concept

Answer 30

the separation of arriving and departing passengers and sometimes the separation of private and commercial vehicle traffic

Question 31

What are the four basic terminal configurations?

Answer 31

1. Liner
2. Pier
3. Satellite
4. Hard-stand

Question 32

Linear Terminal

Answer 32

long buildings with airport parked perpendicular

Question 33

Pier Terminal

Answer 33

extensions of the terminal moving into the apron areas (north terminal)

Question 34

Satellite Terminal

Answer 34

feature concourses physically separated from the main terminal building

Question 35

Hard-Stand Terminal

Answer 35

refers to remote areas on the airfield, usually on the reinforced pavement where aircraft park

Question 36

Unit-terminal

Answer 36

a series of terminal buildings that are not connected physically but are connected through airside and landside methods

Question 37

Hybrid Terminal

Answer 37

layouts result from modifying an existing airport facility or building that no longer needs the needs, resulting in designs combining features of centralized and decentralized airports

Question 38

What is CUTE

Answer 38

common-use terminal equipment

Question 39

What is CUSS

Answer 39

the common use self service

Question 40

What are the five essential customer touchpoints?

Answer 40

1. Physical
2. Subliminal
3. Human
4. Procedural
5. Communicative

Question 41

What is a physical touchpoint

Answer 41

airports layout and design, ease of use, access to concessions, ect

Question 42

What is a subliminal touchpoint

Answer 42

the overall atmosphere and “fee” of the airport

Question 43

What is a procedural touchpoint?

Answer 43

the processes encountered by the passenger including screening checkpoint, ticketing and bag handling, lost and found ect

Question 44

What are the three things that ADA covers?

Answer 44

1. ensure new buildings are designed and constructed to be free of barriers that restrict access
2. ensure that existing facilities are altered to be accessible
3. furnish auxiliary aids, services, and or telecommunication devices

Question 45

What does American with Disabilities Act Accessibility Guidelines (ADAAG) ensure?

Answer 45

That buildings, facilities and vehicles covered by the law are accessible to individuals with disabilities in terms of architecture, design, transportation, and communication

Question 46

For an individual, what does “disability” mean?

Answer 46

1. physical or mental impairment
2. record of such impairment
3. being regarded as having such impairment

Question 47

What is the application of ADA to tenants?

Answer 47

it is a place of public accommodation under title III so we must comply (even though most airports are title II)