Lessons 7 & 8

Question 1

Enthnocentrism

Answer 1

Thinking your culture is inherently better than other cultures

Question 2

Cultural humility

Answer 2

Recognizing the good and bad in all cultures, even your own

Question 3

Do you stare at people in NY? What about in india?

Answer 3

No, Yes

Question 4

Explain the 3 major belief systems of disease causation.

Answer 4

Latino: do something morally wrong–> punishment
Asians: out of balancem–> yin and yang
Western africa: Disharmony with nature vs. harmony with nature

Question 5

Do people turn to their own cultures to validate or compare pain?

Answer 5

Yes

EX: People will compare pain response to their family. Kids is tough because his dad was always tough

Question 6

What is the main ideas surrounding cultural humility and care?

Answer 6

Don’t needlessly offend
Keep culture on the radar
Find solutions together

Question 7

Is this an example of an open ended or close ended question: Do you hurt?

Answer 7

Close ended

Question 8

Is this an example of an open ended or close ended question: where do you hurt?

Answer 8

Open ended

Question 9

Should verbal communication match our nonverbal communication?

Answer 9

Yes–our body and words should match

Question 10

How do you have an open body position?

Answer 10

Body positioned in such a way to invite more information from the client
EX: Closed body position would be walking in the room with sunken shoulders and arms crossed–appearing reserved

Question 11

Computers and paperwork can create communication barriers when used improperly during interviews. Why?

Answer 11

Be concerned with filling in the correct info on the computer, but don’t be a task nurse. Have a conversation with the client. Build a relationship so you can better help them.

Question 12

Discuss appropriate use of an interpreter.

Answer 12

Use the hospital provided interpreter
Avoid using an ad-hoc interpreter (like a fluent family member) because the may violate the client’s confidentiality and they may not understand medical terms and add confusion

Question 13

What sort of guidelines should be established when working with an interpreter?

Answer 13

• Encourage interpreter to avoid an bias, to repeat everything you tell them, and stay calm
• Understand the interview will take much longer than normal
• Document who you use as an interpreter

Question 14

What is the best thing NOT to do when doing communication.

Answer 14

Don’t ask too many questions! LISTEN