Leading the Team

Question 1

Shu-Ha-Ri

Answer 1

learning
Imitate, understand, self-directed innovation
Shu: copies
Ha: try variations
Ri: mastery of own approach

Question 2

Drefys Model

Answer 2

fail and learn

Question 3

Tuckman Ladder

Answer 3

Forming
Storming- low productivity
Norming- productivity- medium / mgmt style-supporting
Performing- Productivity- high / Mgmt- facilitating
Adjourning

Question 4

McGregor’s X & Y Theories

Answer 4

X: Authoritarian
Y: Parcipitative

Question 5

McClelland’s Need Theory

Answer 5

Achievement
Affiliation
Power

Question 6

Herzberg’s Theory of Hygiene

Answer 6

Hygiene/Dissatisfier: working condition/paycheck
vs
Motivations/Satisfies: recognition, achievement, growth

Question 7

Vroom’s Expectancy Theory

Answer 7

links behavior to positive outcome
work hard = bonus
Effort > Performance > Outcome

Question 8

Fiedler’s Contingency Theory

Answer 8

Task oriented or relationship oriented
effectiveness depends on environment
Task / Calm envoirn: Bad
People / Calm enviorn: Good
Task / stressful environment: Good
People / Stressful enviorn: Bad

Question 9

Allastair Cockburn

Answer 9

raft analogy

Question 10

Management by Objective (MBO)

Answer 10

concentric circles

Self > team > value stream > company

Question 11

Agile Leadership

Answer 11

Individual and interaction over process and tools

Question 12

Leadership vs Manager

Answer 12

leadership- people centric, communication of purpose

manager- process, task, bus functions (necessities)

Question 13

Coaching vs Training vs Mentoring

Answer 13

Coaching-
Training- skill
Mentoring- relationship based

Question 14

Methods of communication (ex with stakeholders)

Answer 14

interactive
push- can’t tell if people understand/like
pull- ex: info into file for people to pull

Question 15

Phases of communication

Answer 15

Encode > Transmit > Decode > Acknowledge > Feedback

Question 16

Active listening

Answer 16

Reflecting
Attending
Following

Question 17

Osmotic Learning

Answer 17

unconscious transfer of knowledge (being in same room)

Question 18

Communication Dimensions

Answer 18

Formal v Informal
official v unofficial
internal v external
written v oral
vertical v horizontal
verbal v nonverbal

Question 19

Communication Channels Forumla

Answer 19

How many channels

[n(n-1)] / 2

Question 20

SMART goals

Answer 20

Specific
Measurable
Attainable
Results oriented
Timely