Delivering Project Quality

Question 1

Managing Quality vs Controlling Quality

Answer 1

Managing- process/procedures- the WAY we do the work

Control- Are the deliverables meeting standards?

Question 2

Fishbone Diagram

Answer 2

aka Cause and Effect Diagram

Question 3

Lean

Answer 3

continually optimizing the flow of goods and services
eliminate waste and lead time
focus on customer and then value

Question 4

4 stages of Lean

Answer 4

1- Id opportunity to eliminate waste-
2- Solution Design- analyze process from beginning to end, id those that add value
3- Implement changes of process- decide which solution after prioritizing based on impact & improvement
4- Continuous review of results

Question 5

5 Laws of Lean and 6 Sigma

Answer 5

law of the market- cost is highest priority
law of flexibility
law of focus- 80/50
law of velocity- low WIP, Little Law-
law of complexity- keep it simple

Question 6

Concepts of Lean

Answer 6

Value- defined by customer
Value stream- how provided to customer
Pull
Perfection- ideal product/process

Question 7

Phases of Six Sigma

Answer 7

DMAIC
Define- scope of study
Measure- chose metric
Analyze- look at existing defects
Improve- try a few things
Control- to monitor results

Question 8

Transfer Function (quality)

Answer 8

output is dependent on quality of input

Y = f(x)

Question 9

Leverage Principle

Answer 9

improve outputs by improving inputs

Question 10

Vital Few vs Trivial Many

Answer 10

Based on Pareto Principle

Question 11

Quality Circles

Answer 11

People with similar roles meet regularly

Question 12

Plan Do Check Act Cycle

Answer 12

Plan: Quality Planning
Do: Actions where changes implemented
Check: Quality mgmt./ quality control
Act: Quality standards

Question 13

Plan Do Check Act Cycle

Answer 13

Plan: Quality Planning
Do: Actions where changes implemented
Check: Quality mgmt./ quality control
Act: Quality standards

Question 14

Quality Mgmt Practices

Answer 14

Plan Do Check Act Cycle

Lessons Learned Process

Question 15

Lessons Learned Process (quality)

Answer 15

define objectives > what info to collect > analyze > review with stakeholders > incorporate > easily found / shared findings

Question 16

Kanban

Answer 16

When to pull materials into value stream
decreases excess inventory
eliminates waste, increases control over inventory, decreases time
increases simplicity and agility
quality increases, inventory decreases

Question 17

Kanban Pull

Answer 17

only make enough to replenish what was used

into queue upon request

Question 18

Just in Time Production

Answer 18

2 elements
manage flow
control inventory

Question 19

Value Stream

Answer 19

Entire set of activity and resources

Question 20

Value Stream Map

Answer 20

documents all steps in value stream
shows activities of value and waste, where efficiencies  can be found 
1- what process to analyze
2- current state map
3- future state map
4- develop plan on how to implement

Question 21

ISO 9000

Answer 21

int’l org for standardization
ensure materials, products svs
adherence to being audited

Question 22

ISO 9000 principles

Answer 22

Focus on customer, continuously review
Leadership principle, purpose and direction of org
Continuous improvement
Clear and open communication internal/external
Processes