Delivering Project Quality Flashcards
Managing Quality vs Controlling Quality
Managing- process/procedures- the WAY we do the work
Control- Are the deliverables meeting standards?
Fishbone Diagram
aka Cause and Effect Diagram
Lean
continually optimizing the flow of goods and services
eliminate waste and lead time
focus on customer and then value
4 stages of Lean
1- Id opportunity to eliminate waste-
2- Solution Design- analyze process from beginning to end, id those that add value
3- Implement changes of process- decide which solution after prioritizing based on impact & improvement
4- Continuous review of results
5 Laws of Lean and 6 Sigma
law of the market- cost is highest priority law of flexibility law of focus- 80/50 law of velocity- low WIP, Little Law- law of complexity- keep it simple
Concepts of Lean
Value- defined by customer
Value stream- how provided to customer
Pull
Perfection- ideal product/process
Phases of Six Sigma
DMAIC Define- scope of study Measure- chose metric Analyze- look at existing defects Improve- try a few things Control- to monitor results
Transfer Function (quality)
output is dependent on quality of input
Y = f(x)
Leverage Principle
improve outputs by improving inputs
Vital Few vs Trivial Many
Based on Pareto Principle
Quality Circles
People with similar roles meet regularly
Plan Do Check Act Cycle
Plan: Quality Planning
Do: Actions where changes implemented
Check: Quality mgmt./ quality control
Act: Quality standards
Plan Do Check Act Cycle
Plan: Quality Planning
Do: Actions where changes implemented
Check: Quality mgmt./ quality control
Act: Quality standards
Quality Mgmt Practices
Plan Do Check Act Cycle
Lessons Learned Process
Lessons Learned Process (quality)
define objectives > what info to collect > analyze > review with stakeholders > incorporate > easily found / shared findings
Kanban
When to pull materials into value stream decreases excess inventory eliminates waste, increases control over inventory, decreases time increases simplicity and agility quality increases, inventory decreases
Kanban Pull
only make enough to replenish what was used
into queue upon request
Just in Time Production
2 elements
manage flow
control inventory
Value Stream
Entire set of activity and resources
Value Stream Map
documents all steps in value stream shows activities of value and waste, where efficiencies can be found 1- what process to analyze 2- current state map 3- future state map 4- develop plan on how to implement
ISO 9000
int’l org for standardization
ensure materials, products svs
adherence to being audited
ISO 9000 principles
Focus on customer, continuously review
Leadership principle, purpose and direction of org
Continuous improvement
Clear and open communication internal/external
Processes
